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Webinar: AI-Augmented Deception with Mishaal Khan – December 5, 2023

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AI-Augmented Deception Registration Confirmation Page

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Meraki Access

Explore our Cloud Managed Meraki Access Service, offering tailored WLAN and LAN solutions to fit your unique needs. Benefit from advanced features like switch and port management, comprehensive analytics, uninterrupted software license management, and proactive monitoring. Partner with us for a seamless, efficient, and controlled network experience.

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IT Help Desk

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Event Mailing List

Subscribe to Mindsight's event mailing list to receive invitations directly to your inbox for our expert-led events about the latest technology trends...

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Mindsight Current Standard Hourly Rate for T&M Services

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Channel Partner Registration

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Channel Partner Deal Registration

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Virtual CISO

Risk nothing. Get the cybersecurity expertise you need when you need it with Mindsight's virtual CISO. An affordable extension of your IT team.

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Desktop as a Service

Mindsight 's Desktop as a Service is a cloud-based VDI solution built on Microsoft's Windows Virtual Desktop infrastructure and managed by Mindsight.

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WIP Sitemap

Chicago full service IT solutions provider. Mindsight's website sitemap. Contact Mindsight for your IT solutions and services needs at 630-981-5000.

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Case Studies

Mindsight is Chicago's go-to for IT services and solutions. We work with clients to mold industry-leading applications into real technology solutions, check out our case studies here.

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Insights

Read insights from Mindsight in our blog, case studies, papers, and infographics. Join us at one of our IT events for a Mindsight thought leadership Exchange.

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Problems We Solve

The problems we solve are those that deeply impact IT leaders. By aligning our services and solutions to the most relevant problems, we seek to deliver superiority to our clients.

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Industries

Mindsight delivers technology solutions to various industries including Education, Healthcare, Manufacturing and Distribution, Insurance, and Financial Services.

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Cloud

Mindsight cloud managed services include monitoring of workloads, advanced alerting, patching of servers, infrastructure support, and security management.

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Testing and Analysis

Protect your organization from cyber threats. Testing and Analysis includes Pentesting, Vulnerability Analysis, Social Engineering/Phishing Simulations.

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Genesys

Mindsight, a Chicago IT consulting firm, partners with Genesys to offer on- premise and cloud contact center solutions. Genesys is a leader in cloud platforms.

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Servers

Mindsight expert-level-only engineers deliver a secure architecture that helps your business scale. Optimize servers and improve business alignment.

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Leadership Team

The Mindsight organization is led by an extraordinary team of individuals based in Chicago with decades of experience in the technology sector.

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AWS vs. Azure: Which is Right for You?

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Fortinet

Fortinet delivers broad, truly integrated, high-performance security across the IT infrastructure. Our firewall platform, FortiGate, fits any environment.

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Customer Journey Platform (CJP)

%%excerpt%% Mindsight One of Thirteen Companies Certified in Cisco's Customer Journey Platform.

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8th Annual Roadmap Conference – Presentations

View speaker presentations from Mindsight's 8th Annual Technology Roadmap Conference. Topics include: security, cloud solutions, storage and more.

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Thank You

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Thank You

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Blog Subscribe

Subcribe to Mindsight's blog for expert business and technology insights delivered straight to your inbox. We publish quality, original content every week.

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Mindsight’s 8th Annual Technology Roadmap Conference

Join Mindsight September 27 for our 8th Annual Roadmap Conference. Thought leaders and industry experts will discuss emerging technologies, trends, and strategies to help plan for the year ahead.

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DXC YouTube Live Event: Digital Health and Tech Trends

Watch the chat replay of the DXC YouTube Live Event that had healthcare tech experts discuss PHI and Data Ownership, health and PHI literacy and more.

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Moving Your Contact Center to the Cloud

This valuable webinar recording on moving your contact center to the cloud will help you make the right decision for your organization and ensure success.

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Infrastructure Optimization Roadmap

Our Infrastructure Optimization Roadmap offers assessments in the data center including: storage arrays, servers, virtual environments, and the network.

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Path to the Cloud Analysis

Our Path to the Cloud Analysis takes a holistic view of your data center environment to determine the organization’s readiness for a migration to the cloud.

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Collaboration Roadmap

Our Collaboration Roadmap will help you shape your organization's collaboration strategy to improve communication, clarity, and efficiency in your business.

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Supported Systems, Equipment and Software List

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Sitemap

Chicago full service IT solutions provider. Mindsight's website sitemap. Contact Mindsight for your IT solutions and services needs at 630-981-5000.

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Mindsight

Mindsight, based in Chicago, delivers secure IT solutions and thought leadership that address your infrastructure and communication needs. Call 630-981-5000.

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Keys to Managing the Contact Center

Our live webinar, keys to managing the contact center, explores the pros and cons of management options – on premise and cloud – and how to determine what is best for your organization.

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Video

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Contact Center Roadmap

Our Contact Center Roadmap will help you determine what strategies, technologies, and software need to be implemented in your contact center environment.

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Custom Development

Not every application is fine-tuned to your needs right out of the box. Mindsight can create custom application development to fit your needs.

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Resources

Browse the Mindsight resources library where you can find press releases, infographics, videos, slideshares, ebooks, white papers, and more.

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PeopleSense

PeopleSense is the definitive ERP and single source workforce management solution offering in-house, hosted or outsourced services for businesses of all sizes.

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Log Rhythm

Log Rhythm is a security intelligence and analytics platform that enables companies to identify and stop cyber attacks that have breached their perimeter defenses.

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CrowdStrike

Mindsight partners with Crowd Strike to offer an advanced suite of security solutions.

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Alert Logic

Mindsight partners with Alert Logic to offer Security as a Service solutions to our clients.

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Managed Cybersecurity

Managed cybersecurity services deliver end-to-end threat intelligence and monitoring to detect and protect against malicious activity and persistent threats.

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Managed Services Consultation

Get a free managed services consultation when you download Mindsight's managed services brochure. View our methodology and managed services areas.

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Network Optimization

Mindsight can ensure your network is optimized to meet your ever-changing business needs and requirements. Learn more our network optimization solutions.

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Cloud Managed Services

With cloud managed services, Mindsight can remotely support your cloud deployment in any cloud format: public, private, or hybrid.

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Cisco Umbrella

Cisco Umbrella (formerly OpenDNS) is a cloud based gateway that provides the first line of defense against threats on the internet. Learn more.

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Managed Detection And Response

We can help with Incident Response and Digital Forensics to prevent a cybersecurity attack. Threat Hunting, SIEM, Managed Detection and Response.

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Program Assessment and Compliance

Prevent cyberattacks from crippling your business with program assessment and compliance services that include disaster recovery, compliance frameworks.

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Remediation and Controls

Resolve security threats and attacks with Remediation and Controls. Multifactor Authentication, Perimeter, Network Security, Endpoint Protection, Content Filtering.

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Hybrid Flash Storage

Mindsight offers hybrid flash storage soutions when you want the best of both worlds- the low cost of disk and the speed of flash.

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Remote Monitoring and Management

Mindsight provides remote monitoring and management of your environment and applications so you can focus on protecting and growing your business.

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Blog

Visit the Mindsight blog for valuable insights on top of mind issues surrounding cybersecurity, disaster recovery, and cloud management. New content weekly.

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Privacy Policy

View Mindsight's Privacy Policy to get a clear understanding of how we collect, use, protect, and/or otherwise handle your identifiable information.

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Contact Us

Contact Mindsight for our full spectrum of IT solutions and managed services. Headquarters in Chicago. Call 630-981-5000

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Careers

Browse our job openings on the Mindsight careers page. We have careers for engineers, consultants, marketers, account executives, and more.

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Events

Mindsight hosts various technology events in the greater Chicago area on topics that include cybersecurity, DR, and cloud. Join us for a Mindsight Exchange.

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Calabrio

Chicago technology consultant, Mindsight, partners with Calabrio to offer workforce management and other contact/call center solutions.

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NICE

Chicago technology consultant, Mindsight, partners with NICE Systems to offer call recording, quality managment, and other contact/call center solutions.

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Cohesity

Mindsight, a Chicago IT consulting firm, partners with Cohesity to offer disaster recovery solutions and backup solutions.

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Zerto

Chicago technology consultant, Mindsight, partners with Zerto to offer solutions including disaster recovery and data migration services.

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Veeam

Chicago technology consultant, Mindsight, partners with Veeam to offer solutions including data backup and disaster recovery.

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Cisco

Mindsight, a Cisco gold partner, utilizes Cisco to offer networking, compute, contact/call center, and collaboration solutions.

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Peak 10

Chicago technology consultant, Mindsight, partners with Peak 10 to offer Infrastructure as a Service and Disaster Recovery as a Service solutions.

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Citrix

Chicago technology consultant Mindsight partners with Citrix to offer application delivery, VDI, and virtualization solutions.

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VMware

Chicago technology consultant Mindsight partners with VMware to offer several solutions including virtualization, VDI, and hypervisor.

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Genesys

Mindsight, a Chicago IT consulting firm, partners with Genesys to offer traditional and cloud-based contact/call center solutions.

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EMC

Chicago technology consultant, Mindsight, partners with EMC to offer converged infrastructure deployments as well as storage solutions.

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Nimble Storage

Mindsight partners with Nimble Storage to offer converged infrastructure deployments as well as all flash and hybrid storage solutions.

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Pure Storage

Chicago technology consultant Mindsight partners with Pure Storage to offer converged infrastructure deployments and all flash storage.

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NetApp

Chicago technology consultant Mindsight partners with NetApp to offer converged infrastructure deployments as well as HDD and flash storage solutions.

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Microsoft

Chicago technology consultant Mindsight partners with Microsoft to offer core infrastructure applications and hypervisors.

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Barracuda

Chicago technology consultant, Mindsight, partners with Barracuda to offer network security solutions, including two kinds of firewalls.

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Technology Partners

Mindsight's partner network include the best and brightest in technology - from cloud to security, contact center to disaster recovery.

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Managed Voice and Contact Center

Mindsight offers managed collaboration and contact center services. Businesses can receive customized support and 24x7 monitoring of their environment.

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Wireless

Manage your company's entire network on a single dashboard with Mindsight’s wireless network solutions and management platform.

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Network

Mindsight expert-level-only network engineers design and deploy secure custom-built networks that increase productivity and reduce operating costs.

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Contact Center

Mindsight highly certified contact center engineers are experts in Cisco and Genesys contact center solutions, from on-premise to cloud and hybrid platforms.

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Collaboration

Mindsight offers secure collaboration solutions for todays hybrid workplace. Chat, Call, Meet, Collaborate. We are a Cisco and Microsoft partner.

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Infrastructure

Mindsight expert-level-only engineers design, deploy and manage infrastructure solutions that minimize risk, reduce costs, and protect your data.

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Consulting

Mindsight, a Chicago IT solution and consulting firm, helps companies reach their technology and business objectives through our roadmap and assessment services.

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About

Mindsight believes in being transparent, so you know exactly what you're getting. Learn more about Mindsight and why we are different.

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Unified Contact Center Express (UCCX)

UCCX is Cisco's standard contact/call center platform. It is perfectly sized and equipped to handle to needs of a wide range of companies.

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PureConnect

Genesys and Mindsight offer robust contact center solutions that optimize your customer experience.

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Technical Support (T-Support)

Expand your IT team with technical support (t-support) and time and materials packages available from Mindsight, a Chicago IT consulting firm.

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Data Backup/Disaster Recovery Methodology

Mindsigh's data backup and disaster recovery methodology provides our clients with a proven strategies and solutions for backup and DR.

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Internet/Web Management

Internet/web management tools protect your employee's web browsers from malicious content as they explore the internet.

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Intrusion Detection Prevention System

Protect your environment behind your firewall with an Intrusion Detection Prevention System. An IDPS secures data before, during, and after an attack.

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Virtual Private Network (VPN)

Securely connect two locations or users together with a virtual private network (VPN) from Mindsight. Our VPN solutions provide the encryption, reliability, and security.

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Firewalls

Mindsight offers Cisco Advanced Security Appliance (ASA) with FirePOWER. Protect your applications and critical data with a next generation firewall.

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Software Defined Networking

Leaders in software defined networking, VMware NSX and Cisco ACI, transform physical networks into virtual machines, giving more control of your network.

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LAN/WAN

LAN/WAN are essential to any modern business. Learn what components you need to make your local or wide area networks efficient and effective.

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Wireless Network Management

Cisco Prime Infrastructure enables you to manage your network in one centralized dashboard. Gain visibility and control of your wireless network.

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Wireless LAN

Mindsight's Wireless LAN uses Cisco's advanced networking technology to give you the connection you need regardless of where you are at work.

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Omnichannel

The contact/call center must support multiple avenues of communication for their customers, learn more about Mindsight's omnichannel solutions.

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Analytics

Discover trends and measure call effectiveness within the contact center with Mindsight's analytics and call reporting software.

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Quality Management

Mindsight provides call recording software for your contact center, so you never have to worry about missing important information from a call.

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Workforce Management

By predicting call volume, you can use workforce management tools to schedule the best agents for the tasks of the day.

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PureCloud

PureCloud from Interactive Intelligence allows you to host your entire call/contact center in the cloud. Learn more about PureCloud solutions.

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UCCE and PCCE

Mindsight is a Cisco UCCE (Unified Contact Center Enterprise) Authorized Technology Provider. We can design and deploy both UCCE and PCCE solutions.

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Technology Design and Deployment

Mindsight, a Chicago IT consulting firm, specializes in Technology Design and Deployment Services that assist you in achieving your technical objectives.

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Border Elements and SIP Trunking

Mindsight can install, configure, maintain, and monitor Border Elements and SIP Trunking and other voice solutions for your business.

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Bring Your Own Device (BYOD)

Simplify your Bring Your Own Device (BYOD) network infrastructure with technology solutions from Mindsight, a Chicago IT consulting firm.

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Video Conferencing

Video conferencing solutions enable collaboration around the globe. Mindsight can plan, design, implement, or maintain video conferencing solutions.

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Cisco Jabber

Cisco Jabber is one of the collaboration solutions available from Mindsight, a Chicago IT consulting firm, specializing in advanced technology solutions.

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WebEx

Cisco WebEx allows users to collaborate anywhere through online meetings and video conferencing. Mindsight can design and implement WebEx solutions.

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Web Meetings

Web meetings solutions include Cisco Webex teams, an all-in-one collaboration application that allows access to several tools for increased productivity.

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Skype for Business

Explore the features, capabilities, and possibilities of Skype for Business with Mindsight's highly certified consultants.

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Cisco Unity Voicemail

Cisco Unity Voicemail solutions allow employees to access voicemail from anywhere and on any device. Learn more about it here.

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Unified Communications as a Service (UCaaS)

Mindsight can deliver unified communications solutions voice services to IP phones, media processing devices, VoIP gateways, and mobile devices, as well as a variety of applications.

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Microsoft Office 365

Mindsight provides services for Microsoft Office 365 which delivers Office, Exchange, Skype for Business, and more as cloud-hosted applications.

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Microsoft Active Directory

Microsoft Active Directory identifies objects, endpoints, and users in an organization. Mindsight can help you with your Active Directory needs.

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Microsoft Exchange

Microsoft Exchange is the backbone of a company’s email and calendaring system. Support your Outlook application with a Microsoft Exchange server.

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Data Protection

Mindsight data protection solutions leverage cloud and advanced architectures like HCI and dHCI to increase security and retention, and reduce costs.

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All Flash Storage

All flash storage is an alternative storage platform that has a higher IOPS and a potentially lower total cost of ownership compared to spinning disk.

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Application Delivery

Using Citrix NetScaler, an Application Delivery Controller (ADC), Mindsight can improve application performance and provide secure remote access to your applications.

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Desktop Virtualization

Desktop virtualization transforms an operating system on a computer into a centralized application for far easier maintenance and increased flexibility.

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Server Virtualization

Virtualization condenses the data center and makes the most of your technology hardware investment. Learn how server virtualization and Mindsight can make your life easier.

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VCE Vblock

The Vblock is a converged infrastructure solution from VCE, a joint venture of EMC, VMware, and Cisco. Learn about this "Data Center in a Box" at Mindsight.

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NetApp FlexPod

The FlexPod is a converged infrastructure solution combining Cisco and NetApp hardware. It includes Cisco UCS, Cisco Nexus switching, and NetApp storage.

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Pure Storage FlashStack

The FlashStack is a converged infrastructure combination of Cisco and Pure Storage. It combines the speed of all flash storage with the power of Cisco UCS.

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Nimble Storage SmartStack

The SmartStack is a converged infrastructure solution developed by Nimble Storage and Cisco. It combines Nimble storage with Cisco networking and Cisco UCS.

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Cisco UCS

Cisco UCS combines compute, networking, storage access, and virtualization into a single, unified system. Using UCS, you can revolutionize your data center.

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Cloud Managed Networks

Mindsight offers a full set of cloud managed network solutions through Cisco Meraki. Learn more about Mindsight's cloud managed networks.

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Cloud Disaster Recovery

When disaster strikes, make sure your data is safe. Mindsight's cloud disaster recovery services give you peace of mind in the face of disaster.

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Cloud Backup

Mindsight offers cloud backup services for companies throughout the Chicagoland area. Keep your data protected with Mindsight cloud backup solutions.

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Public Cloud

Mindsight's public cloud solution is a great way to share resources and transform your capital expenses (CapEx) into operational expenses (OpEx).

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Hybrid Cloud

Mindsight's hybrid cloud solutions enable you to have the flexibility of the public cloud, with the dedicated resources of the private cloud.

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Private Cloud

With Mindsight private cloud solutions you receive dedicated resources that can either be on-premise in your own data center or off-premise in a colocation.

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Hyperconvergence

Hyperconvergence consolidates your data center by combining compute, storage, networking, and a hypervisor into a single box. Learn more.

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Roadmaps and Assessments

Mindsight provides expert level technology roadmaps and assessments to help Chicago area companies achieve their technology and business goals.

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Team Messaging

Mindsight offers team messaging and conferencing tools that improve workplace collaboration including: Skype for Business, Cisco Spark, Jabber, WebEx, and Voicemail.

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Managed Services

A recognized managed IT services provider serving the midmarket. Expert-only engineers, SSAE18 SOC 2 Type II certified, ITIL-based processes.

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IT Services

Mindsight offers IT services and support for companies throughout Chicago including managed IT services and technical support. We provide the knowledge, so you can achieve the best results.

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Cybersecurity

Secure your business with Cybersecurity solutions that include Testing/Analysis, Assessment/Compliance, Incident Response, Remediation/Controls.

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Data Center Networking

Data networks keep your business connected. Mindsight offers a full array of data network solutions to address any needs your business has.

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Contact Center Applications

Whether it's call recording, call reporting, workforce management, or social media analytics, Mindsight offers several contact center applications to help.

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Cloud Contact Center

Cloud technology comes to the contact/call center. Today, companies can access a full contact/call center as a cloud-hosted service.

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Cisco

Mindsight offers several Cisco contact/call center solutions: Customer Journey Platform, UCCE, UCCX, and PCCE. Learn about each solution here.

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Our Story

Founded in 2004, Mindsight is a technology consulting firm, known for being thoughtful, transparent, and candid. Learn about Mindsight's story here.

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Applications

Mindsight expert engineers help deploy, troubleshoot, update and deliver applications solutions for MS Exchange, Active Directory, MS O365, SCCM.

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Storage

Mindsight expert-level-only engineers help you implement Storage as a Service so you can reduce costs, minimize disruption, and end storage refresh nightmares.

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Virtualization

A virtualized data center is more compact, more efficient, and more effective. Learn how Mindsight can help with your data center virtualization.

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HCI

Mindsight delivers hyperconverged (HCI) and disaggregated hyperconverged (dHCI) infrastructure solutions for greater simplicity, resilience and scalability.

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Expertise

Mindsight's IT expertise helps clients reduce costs and risk, and grow their business. Infrastructure, collaboration, cybersecurity, cloud, managed services.

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Cloud

Mindsight expert-only engineers design, migrate, manage and optimize your hybrid cloud for performance, accessibility and cost management.

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Giving Back

Giving back is very important to Mindsight. We host various charitable initiatives benefiting the Chicago community on a quarterly basis.

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Managed Backup and Disaster Recovery

Risk nothing. Secure your business with managed data backup and disaster recovery services. Expert-only engineers. SSAE18 SOC 2 Type II certified.

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Mindsight Difference

Mindsight invests heavily in expert-level-only engineering teams, process oriented excellence, and recruiting a culture of caring and honest people.

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Blog | Nov 30, 2023

The Future of Wireless: A Technology Report

In a world where wireless devices proliferate like tribbles, no business or organization can exist without robust wireless networks. Mindsight's Ryan Hanna shares his thoughts on the future of connectivity.

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Blog | Nov 16, 2023

Meet Mindsight: Ryan Hanna, Principal Solutions Architect

Mindsight sat down with our newest Principal Solutions Architect, Ryan Hanna, to get to know him, and his processes, a little better. 

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Blog | Nov 09, 2023

Has Customer Service Post-Covid Gotten Worse?

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Blog | Nov 02, 2023

Meet Mindsight: Tyler Duncan, Cloud Team Lead

We sat down with Cloud Services Team Lead Tyler Duncan and spoke about his day-today at Mindsight, how he views client success, and his most memorable experiences working in IT.

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Blog | Oct 26, 2023

IT Talent: What’s in Store in 2024

Companies are still having trouble finding and retaining IT talent. That won’t change for the foreseeable future. Mindsight talks about what you can expect in 2024, and how to ensure you're working with the very best.

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Blog | Oct 19, 2023

Top IT Challenges for Municipal Governments: A Technology Report

IT challenges abound these days, and that applies to any organization that relies on tech. Municipal governments are no exception. Mindsight breaks down what local governments need to do in order to protect themselves and their digital environments.

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Blog | Oct 02, 2023

The Role of CFO’s in Economic Uncertainty: A Technology Report

CFOs in remain concerned about how best to control costs, invest in growth and maintain a competitive edge by leveraging emerging technologies and partnerships. Mindsight discusses what to expect in 2024.

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Blog | Sep 21, 2023

What is a SOC and Why is it Important?: A Managed Services Report

The relationship between SOC (Security Operations Center) and managed services is closely intertwined, as managed services often play a significant role in enhancing the effectiveness and efficiency of a SOC. Mindsight breaks down the importance of both.

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Blog | Sep 14, 2023

Kari’s Law and Ray Baum’s Act: What’s New in 2023

It’s been a few years since we last wrote about two federal statutes that bolster emergency 9-1-1 calling: Kari’s Law and Section 506 of RAY BAUM’S Act. They went into effect for all 50 states in early 2018 and early 2021, respectively, and soon thereafter covered millions of remote workers as well.

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Blog | Aug 29, 2023

Digital Priorities in State and Local: A Technology Report

“The top priorities of state and local government CIOs in 2023 are digital transformation, legacy modernization, and addressing cybersecurity risks. However, competing expectations and a lack of understanding of the possibilities digital offers challenge their ability to establish a shared vision.

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Blog | Aug 24, 2023

Banking and AI: A Security Report

Banks are increasingly exploiting AI — and being exploited by it. Mindsight's Mishaal Khan discusses the implications of AI in banking, and how financial institutions are responding to threats.

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Blog | Aug 24, 2023

Zoom: In Hot Water Again

Zoom recently landed in hot water over how it culls user data with the help of artificial intelligence. Mindsight discusses this event, and how you can protect your data.

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Blog | Aug 24, 2023

The Role of Technology in Healthcare

Technology has long been a driving force in the healthcare industry, but never more than it is today. Mindsight discusses the role of technology in healthcare today.

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Blog | Aug 24, 2023

The Impact of Inflation on IT Spending

Discover the Resilient Growth in IT Spending for 2023 and Beyond: Gartner's Latest Forecast and Trends Unveiled. Learn about the Surging SMB IT Spending, Cloud Services, and Strategic Partnerships Transforming the IT Landscape.

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Blog | Aug 24, 2023

Meet Mindsight: Mishaal Khan, Security Solutions Architect

Mishaal Khan, Mindsight’s longtime Security Leader and Solutions Architect, knows all the best tools and methods for preventing cyberattacks.

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Blog | Aug 24, 2023

The Threat of AI Voice Impersonation: A Security Report

Until recently, cloning your own voice or someone else’s required a particular set of tech skills. Now anyone can do it using sophisticated software that’s widely available. Mindsight's Mishaal Khan breaks down the implications of this technology.

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Blog | Aug 24, 2023

Financial Services and the Customer Experience: A Technology Report

Mindsight explores how the financial sector is enhancing CX in 2023 through unifying services, AI engagement, omnichannel experiences, increased budgets, improved call centers, banking-as-a-service, compliance, humanized digitalization, data transparency, and strategic partnerships drive innovation.

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Blog | Aug 24, 2023

Spike in QR Code Related Cyber Crimes: A Security Report

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Blog | Jun 20, 2023

Artificial Intelligence in the Classroom: A Technology Report

Discover the challenges and implications of integrating artificial intelligence (AI) and generative AI into education.

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Blog | Jun 13, 2023

The Tech Talent Crunch: A Technology Report

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Blog | Jun 06, 2023

UCaaS in EdTech: A Collaboration Report

As the EdTech sector continues to expand Unified Communications as a Service (UCaaS) is ramping up alongside it. That’s no surprise considering cloud-based tech is also on the rise. Mindsight discusses the future of UCaaS in EDU.

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Blog | May 30, 2023

Getting To Know Our Clients: Christine Pedersen, CTO, Amundsen Davis

After two decades in IT, three of those years as Chief Technology Officer for Amundsen Davis law firm in Chicago, valued Mindsight partner Christine Pedersen has learned a great deal about effectively aligning IT priorities to business objectives. She spoke recently about her professional journey, influential mentors, and the rise of women in IT.

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Blog | May 23, 2023

Is On-Premises IT Infrastructure a Thing of the Past?: An Infrastructure Report

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Blog | May 09, 2023

Transforming IT Operations: The Power of AI and AIOps in Data Management, Cybersecurity, and Networking

Discover how AI is revolutionizing IT operations through automation and leveraging big data. Explore the growing AIOps market, expected to reach $3.4 billion by 2025, and its applications in data management, cybersecurity, and networking.

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Blog | May 01, 2023

The Latest on Hybrid Work: A Collaboration Report

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Blog | Apr 22, 2023

SOC 2 Compliance – Why It’s Important: A Security Report

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Blog | Apr 14, 2023

When It’s Time: IT Reorgs and Rebuilds

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Blog | Apr 06, 2023

Cloud Adoption by Vertical: A Cloud Report

The cloud ceiling keeps rising, not just for enterprise-level businesses. Mindsight's Nick Stover discusses the rise of cloud adoption among small and medium-sized businesses.

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Blog | Mar 23, 2023

The State of UCaaS

What’s the state of Unified Communications as a Service (UCaaS) in 2023? In a nutshell, it’s more robust than ever. Mindsight expert John Irey breaks down the state of UCaaS in 2023.

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Blog | Mar 09, 2023

Zero Trust Security: A Cybersecurity Report

Going through life trusting nothing and no one is a miserable way to exist. But when it comes to cyber security, so-called Zero Trust is the only way to roll. Not surprisingly, its popularity is exploding.

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Blog | Feb 03, 2023

Ransomware and Healthcare, Lives in the Balance: A Cybersecurity Report

There is a huge amount of liability associated when any business is attacked. When healthcare organizations are attacked, lives are at risk. What can be done?

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Blog | Oct 27, 2022

The Evolution of “Outsourcing”: A Managed Services Report

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Blog | Oct 21, 2022

Unified Communications Market Trends: A Collab Report

With more people than ever working remotely at least part of the time, many companies have made or are in the process of making significant upgrades to their communication and collaboration technology. Mindsight’s Principal Consultant John Irey shared some thoughts on what’s currently happening and what needs to happen in the UCaaS space.

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Blog | Oct 13, 2022

Women in Tech: 2022 Status Report

The tech sector needs qualified talent more than ever, but women comprise only about a quarter tech workforce. There’s even a huge gap in startup funding for women. Mindsight breaks down the reasons why, and how to move the needle forward.

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Blog | Sep 29, 2022

The Supply Chain And Technology: What’s New?

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Blog | Sep 08, 2022

The Role of Today’s CFO

There was a time, not so long ago, when relatively few CFOs made the leap to CEO. This is no longer the case. “The widened path for CFOs,” an article on CFOdive.com noted, “is part of a conservative response by companies looking for a steady hand to help them navigate unfamiliar terrain.”

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Blog | Sep 06, 2022

The Ins and Outs of an SLA: A Managed Services Report

An integral part of that outsourcing is what’s called an SLA — service-level agreement. Mindsight summarizes all you need to know about your SLA.

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Blog | Aug 23, 2022

Cloud Computing Trends for 2022: A Cloud Report

Cloud computing is expanding more rapidly than ever, with global spending expected to exceed $498 million in 2022 according to Gartner. That’s being driven in no small part by new cloud environments and advancements in wireless technology.

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Blog | Jul 21, 2022

Security in Schools: Physical and Cyber

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Blog | Jul 19, 2022

SD-WAN vs MPLS: The Pros and Cons: An Infrastructure Report

Find out the pros and cons of SD-WAN vs MPLS, what Gartner predicts, and why our analysts are pondering switching out versus for and.

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Blog | Jul 12, 2022

Hybrid Work and Effective Communication: A Collaboration Report

For some, there is simply no going back to the office full-time. Is your org equipped to handle the new push towards hybrid work environments?

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Blog | Jul 07, 2022

Navigating Inflation in IT: A Technology Report

As U.S. inflation continues to rise on the way to a likely recession, IT specifically and the tech sector in general are feeling the pain.

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Blog | Jun 29, 2022

Cloud Adoption in Education: A Cloud Report

In just the last couple of years cloud spending has exploded. According to Gartner, spending on public cloud services is forecast to grow 20.4% in 2022. It’s no surprise that global cloud spending in K-12 and higher education is on a parallel rocket ride. Mindsight breaks down the advantages for schools to make the migration to the cloud.

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Blog | Jun 23, 2022

Tech Tools for Today’s Hybrid Workforce: A Collab Report

Remote and hybrid work are becoming the norm at countless companies. There’s just one problem: not enough workers have the tech tools they need to succeed outside the office. Mindsight's John Irey shares his insights on what is necessary for a successful shift to hybrid or full remote.

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Blog | Jun 21, 2022

4 Phases to Every Successful Disaster Recovery Plan

Disaster recovery planning is essential to business continuity. Learn the four actionable steps to creating a successful DR plan.

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Blog | Jun 15, 2022

9 Advantages Of Cloud For Medium-Sized and Emerging Companies: How Cloud Computing Benefits Business

The cloud for SMBs brings several advantages, from earnest efficiencies to anytime accessibility. Here are 9 benefits of the cloud.

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Blog | Jun 01, 2022

Multicloud Deployments Rise: 5 Benefits Of Multicloud

It may sound like hype, but 85% of enterprises are already operating multicloud environments. Multicloud is the use of multiple different public cloud providers, and it’s bringing big benefits to the business.

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Blog | May 27, 2022

Collaboration Technology Unleashed: A Collab Report

As we enter a new age where remote work is more often the rule than the exception, effective software-based collaboration tools are everything—and companies know it.

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Blog | May 25, 2022

Launching To The Cloud With Infrastructure As A Service (IaaS): A Cloud Report

Infrastructure as a service (IaaS) is an attractive cloud strategy. Before making the launch, take these key challenges into consideration.

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Blog | May 12, 2022

Has Remote Work Worked?

It’s been over two years since companies in the U.S. and around the world sent employees home, initially thinking they’d bring them back in a few weeks. That didn’t happen, of course, because the Covid-19 pandemic was just getting started. What happened instead was a remote work revolution—one that’s still going strong.

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Blog | May 02, 2022

The IT Talent Shortage

If you thought the IT talent shortage was bad in 2021, it’s going to be as bad or worse in 2022. In fact, a recent Gartner survey of IT executives identified talent as “the most significant adoption barrier to 64 percent of emerging technologies,” categorized across compute infrastructure and platform services, network, security, digital workplace, IT automation, and storage and database.

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Blog | Apr 27, 2022

Leading Productive Remote Workers

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Blog | Apr 21, 2022

AI in the Data Center: An Infrastructure Report

Artificial intelligence, whereby blazing fast computers are trained with massive amounts of data to perform human functions like image processing and speech recognition, is on the rise. Again.

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Blog | Apr 14, 2022

Hybrid Cloud Security: A Cloud Report

There was a time not so long ago when very few companies trusted their most sensitive data and mission-critical workloads to the cloud. That’s no longer the case. Mindsight's Nick Stover discusses cloud security best practices.

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Blog | Mar 31, 2022

Security in Manufacturing: A Cybersecurity Report

For decades, the main security issues manufacturers grappled with involved things like vandalism, on-site theft and physical supply chain disruption. Then the Internet came along, digital technology became more sophisticated, manufacturing processes went online, and the threats increased. What is the state of cybersecurity in manufacturing today?

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Blog | Mar 23, 2022

CFOs: The Keys To Growth in 2022

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Blog | Mar 17, 2022

Current Events Drive an Increase in Cyber Threats: A Security Report

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Blog | Mar 08, 2022

Optimizing Cloud Costs: A Cloud Report

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Blog | Mar 03, 2022

Security in Banking: A Cybersecurity Report

Cyber attacks were up yet again in the first half of 2021, but the banking industry was disproportionately affected, experiencing a 1,318 percent year-on-year increase in ransomware attacks. Mindsight's Mishaal Khan discusses these startling stats, and what to do.

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Blog | Feb 22, 2022

The Evolving Role of CFO’s, And How Managed IT Services Providers Can Help

In a fluid and tech-driven world where nearly everyone in every job must evolve to keep pace with the times or risk obsolescence, chief financial officers are no exception. Instead of miserly number crunchers, as they were long viewed, the most effective CFOs now play an integral role in nearly every aspect of the business(es) they serve.

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Blog | Feb 17, 2022

Meet Mindsight: Nick Stover, Solutions Architect and Datacenter Practice Lead

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Blog | Feb 10, 2022

Customer Obsession in the Post Covid World

Old and busted: "customer experience" (CX). The new hotness: "customer obsession". Find out why top businesses are reorganizing around delivering top-notch emotional experiences for the customer.

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Blog | Feb 08, 2022

Schools and Cyber Liability Insurance: A Cybersecurity Report

Microsoft’s latest “global threat activity” report breaks down 30 days’ worth of cyberattacks by industry. And you may be surprised to learn which sector led the pack. Healthcare? Nope. It’s not finance or retail, either. The big winner (by which we mean big loser) is education.

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Blog | Feb 03, 2022

What’s Happening with Cloud Adoption and UCaaS?: A Collab Report

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Blog | Jan 27, 2022

MSP Best Practices: A Managed Services Report

For organizations that outsource IT operations to managed services providers, there are some key things MSPs should do to safeguard themselves. Mindsight experts, CIO Tad Gralewski and Director of Internal Systems & Security Matt Cox, highlighted five key areas.

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Blog | Jan 20, 2022

Cyber Insurance: No Longer an Option — A Cybersecurity Report

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Blog | Jan 06, 2022

Integrating Cybersecurity into Your C-Suite: A Cybersecurity Report

Cybersecurity isn’t just an IT problem, it’s an organization-wide issue that requires executive-level decisions. Find out why you should give security a seat at the table where decisions are made.

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Blog | Dec 16, 2021

Phishing and Ransomware and Data Breaches, Oh My! Top 5 Cyber Attacks of 2021, Part 1: A Cybersecurity Report

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Blog | Dec 09, 2021

Top Three Skills Necessary for a Cloud Migration: A Cloud Report

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Blog | Dec 02, 2021

The Rise of Social Engineering Challenges: A Cybersecurity Report

Going into 2022, one particular challenge stands out to Mindsight Cybersecurity Practice Lead Mishaal Khan: Better preparing company leaders and their employees for social engineering attacks.

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Blog | Nov 18, 2021

Maximizing Your Contact Center Agent’s Time: A Contact Center Report

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Blog | Nov 11, 2021

The Supply Chain and Technology: A Technology Report

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Blog | Nov 03, 2021

Cloud Adoption on the Rise: A Cloud Report

Mindsight's Nick Stover shares his thoughts on rapid cloud adoption in recent months, and offers insight on how to migrate your environment to the cloud.

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Blog | Oct 28, 2021

IT Priorities for 2022: A CIO Report

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Blog | Oct 18, 2021

How Data Breaches Impact Your Business: A Cybersecurity Report

Data breaches impact your business – or will, if they haven’t already. Find out what the risks are and how to minimize the impact on your organization.

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Blog | Oct 07, 2021

What You Need to Know about Cybersecurity Frameworks: A Cybersecurity Report

Cybersecurity is more important than ever. For an effective cybersecurity program, your min-sized company or organization should be following one of these frameworks. Mindsight explains the differences between CIS and NIST, and how they work for you.

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Blog | Sep 28, 2021

Lessons Learned During COVID-19: A Cybersecurity Report

It's been over six months since COVID-19 forced millions of Americans to work from home How has cybersecurity been effected in this weird time?

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Blog | Sep 23, 2021

Top 7 Things to Look for in a Managed Services Provider: A Managed Services Report

These days technology is at the core of every industry, from healthcare and education to financial services and manufacturing. That’s why IT is more important than ever before.

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Blog | Sep 21, 2021

Working with a Mindsight Project Team

Find out how the Mindsight project team tackles the most difficult challenges in modern technology with our consultative approach.

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Blog | Sep 16, 2021

Cloud Adoption and COVID: A Cloud Report

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Blog | Sep 14, 2021

Phases Of A Cyber Attack: The Before, During, And After

By understanding the phases of a cyber attack, your can better prepare your organization for the most prevalent risks to the business.

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Blog | Sep 09, 2021

Talent Shortage in Tech: A Cybersecurity Report

Too many companies, mid-sized orgs especially, are woefully unprepared to withstand cybersecurity attacks — even as they mount and grow more sophisticated. How can you combat this dangerous reality?

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Blog | Sep 07, 2021

How Managed Backup Solves an Important Challenge

Managed backup preserves the value of a reliable backup strategy while also overcoming many of the key challenges. Learn more about managed backup in this blog.

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Blog | Sep 02, 2021

Meet Mindsight: Kevin Parker, Principal Architect

Data centers and public and hybrid clouds, Oh My! We sat down with Mindsight's Principal Architect Kevin Parker to discuss his journey as an IT professional, how he strikes a work-life balance, and influential figures who inspired who he is today.

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Blog | Aug 24, 2021

The Speed of Managed Services

The best value from managed services comes from an increase in the speed of your operations. Complete projects and deploy new technology faster.

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Blog | Aug 19, 2021

Leveraging Multi-Channel Service to Increase CX: A Collaboration Report

Putting the customer first is much easier in theory than in practice, which is why many companies continue to substitute lip service for actual service. Mindsight breaks down why multi-channel communication is key to customer satisfaction, and retention.

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Blog | Aug 17, 2021

Security-As-A-Service: Align SECaaS To Your Cybersecurity Risks

How do you assess and align security-as-a-service to your cybersecurity risk profile? Security-as-a-service is the extension of regular technology team tools by proxy of an expert, security-focused team with a global perspective on the complex field of cybersecurity.

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Blog | Aug 12, 2021

Managed Services: One Solution for All Your IT Needs

For some insight on what’s happening in the IT sector and how organizations can benefit from working with a managed services provider, we spoke with Mindsight’s CIO/COO and IT industry veteran Tad Gralewski.

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Blog | Aug 10, 2021

Extend IT Teams With Managed Services To Increase Agility

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Blog | Aug 05, 2021

IT Budgets in 2021: A Technology Report

As the United States and many other countries slowly transition back to a new normal in the wake of COVID-19, IT spending is finally starting to rise after a dip in 2020.

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Blog | Jul 22, 2021

A Hacker’s Perspective on Cybersecurity in a Hybrid Environment: A Cybersecurity Report

Why don’t enough business leaders take cybersecurity seriously — especially in this age of remote work, when it’s more crucial than ever? Mindsight's Mishaal Khan shares his thoughts on how companies should proceed in a post COVID era.

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Blog | Jul 21, 2021

How To Integrate Cyber Resiliency Into Your IT Strategy

Integrating cyber resiliency into your general IT strategy means an investment from all business units in the security of the organization.

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Blog | Jul 15, 2021

How Emerging And Midmarket Companies Leverage Managed Services

Find out how SMBs leverage managed services to reduce costs and security risks, optimize processes, and stay in compliance with regulations.

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Blog | Jul 13, 2021

Women in Tech – Narrowing the Divide

The percentage of women in tech has long been disproportionately small. Find out where we are currently, and how far we have to go to close the gender gap.

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Blog | Jun 24, 2021

COVID and the Cloud: A Cloud Report

COVID or no COVID, the benefits for migrating to the cloud are many. Mindsight's Eric White breaks down the reasons why you should consider migrating sooner rather than later.

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Blog | Jun 17, 2021

Meet Mindsight: Brian Lareau, Director of Service Delivery

We like to feature a Mindsight employee in our blog as often as possible. Our people are our most valuable assets - and our success is due to their knowledge, work-ethic, commitment, and focus on our clients’ successes. Today’s “Meet the Expert” spotlight is on Brian Lareau.

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Blog | Jun 15, 2021

Does The Cloud Protect Against Ransomware? A Disaster Recovery Report

Businesses today are using the cloud to protect against ransomware – but should they? Find out how to use the cloud as an effective backup and security tool.

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Blog | Jun 10, 2021

Security in the Contact Center: A Contact Center Report

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Blog | Jun 07, 2021

How To Tackle Cybersecurity In A Hybrid Work Environment: A Cybersecurity Report

When moving to a remote work environment, cybersecurity is often top-of-mind. Find out what steps you can take to enable WFH while protecting your data.

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Blog | May 26, 2021

How To Create A Frictionless Customer Experience With Tech: A Contact Center Report UPDATED

Find out what technologies are helping businesses create a frictionless customer experience and how our experts align business goals, the customer journey, and technology with the customer in mind.

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Blog | May 20, 2021

The Value of Collaboration Between a CISO and CEO

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Blog | May 18, 2021

How Disaster Recovery and Ransomware Intersect: A Disaster Recovery Report

Over 110 nursing homes and clinics were recently taken offline by Ryuk ransomware via a third-party breach. Find out how disaster recovery and ransomware are connected and how you can protect yourself from this growing threat.

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Blog | May 13, 2021

Updating Your Disaster Recovery Plan: A How-To Guide

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Blog | May 06, 2021

Gartner Releases 2021 Industry Report: A Technology Report

The latest version of Gartner’s annual IT industry report is chock-full of useful insights and statistics. Encompassing roles ranging from CIOs and Heads of IT to SPVM leaders, it addresses key challenges, trends and actions for each group. At more than 50 pages, though, it’s no breezy read. Here’s a summary to save you some time.

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Blog | May 04, 2021

Communicating Your Business Continuity Plan: Public Or Private? A Disaster Recovery Report

Ensure that when you are communicating your business continuity plan, your teams are prepared to act while also protecting mission-critical data and operations.

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Blog | Apr 29, 2021

Why IT Projects Fail: A Managed Services Report

There are a number of reasons why and IT project fails to come to completion. We sat down with Matt Cox, Director of Internal Systems at Mindsight, to discuss these reasons and how to prevent them.

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Blog | Apr 27, 2021

How The CFO And CIO Work Together To Derisk The Business: A Disaster Recovery Report

The CFO and CIO could join forces to help derisk the business – but do they? Find out why the CFO and CIO can and should work together.

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Blog | Apr 22, 2021

Tools for Increased Call Center Productivity: A Contact Center Report

Mindsight takes a look at tools that are crucial for your remote contact center to thrive as the future of work changes, not just survive while we are all in pandemic mode

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Blog | Apr 20, 2021

The Importance Of Backups In Business Continuity Planning: A Disaster Recovery Report

Ransomware and the recent outbreak of coronavirus illustrate the importance of backups in business continuity and disaster recovery programming. Learn more.

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Blog | Apr 15, 2021

Microsegmentation: A Cybersecurity Report

Microsegmentation can be achieved using SDN solutions, as it supplies security to the network interior.

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Blog | Apr 13, 2021

Future Proofing Your Telephony with Microsoft Calling: A Collaboration Report

Microsoft Teams has been widely adopted by organizations of all sizes. Mindsight's John Irey uncovers how to future-proof your phone system, and save on capital costs with Microsoft Calling, the perfect complement to Teams.

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Blog | Apr 08, 2021

7 Tech Podcasts to Ease Your Commute

Podcasts. Whether you love them or hate them, they’re here to stay. Here are 7 podcasts we recommend to ease your commute, or just help you unwind but stay up-to-the-minute on tech topics.

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Blog | Apr 06, 2021

Cybercrime Increases Sharply in K-12: A Cybersecurity Report

Education-related cybersecurity needs a lot more attention and improvement. With education venues varying in size, purpose, and stature, the motives for attack can vary, and responses differ. Find out what Mindsight's Mishaal Khan has to say on this ever-developing issue.

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Blog | Apr 01, 2021

Cisco WebEx, Connecting in the Wake of Covid: A Collaboration Report

Webex is better than ever, with enhanced features being released monthly that improve user efficiency and productivity. See what changed in 2020 in response to the COVID-19 pandemic.

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Blog | Mar 30, 2021

STaaS: Advantages of Storage-as-a-Service

In a world where we are obsessed with “faster” and “more”, “as-a-Service” models not only deliver increased speeds for just about everything, but scalable solutions for quickly evolving companies.

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Blog | Mar 25, 2021

Microsoft Exchange Attacks and What You Need to Do Now: A Cybersecurity Report

Matt Cox, Mindsight’s Director of Internal Systems and Security, shares some expert insights about so many more Microsoft Exchange Server  attacks are happening, as well as mitigation methods that can be and are being implemented to stop them.

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Blog | Mar 23, 2021

5 Ways Managed Services Alleviate IT Pain Points for SMBs: A Technology Report

The SMB market has a unique set of IT challenges. Learn more about some of these key SMB pain points and how managed services can help.

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Blog | Mar 18, 2021

Meet Mindsight: Janet Knotts and Kamila Bizior

As part of an ongoing interview series highlighting Mindsight’s industry-leading talent, we’re kicking things off during Women’s History Month with two of our esteemed colleagues, Senior Network Engineer Janet Knotts and Systems Engineer Kamila Bizior.

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Blog | Mar 16, 2021

Creating a Cybersecurity Culture in 2021: A Cybersecurity Report

Here we are, almost exactly a year since the first round of stay-at-home orders were issued, yet the security landscape looks scarier than ever. Mindsight explains why it is worth developing a Cybersecurity Culture within your organization.

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Blog | Mar 11, 2021

Tech-Enabled Educational Solutions: An EdTech Report

Education technology, commonly known as EdTech, was a rapidly growing sector even before the pandemic upended traditional ways of teaching and learning. Over the past year, it has morphed from merely valued-added to critical as remote learning became the norm nationwide.

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Blog | Mar 09, 2021

The Best VPNs For Your Work-From-Home Policy: A Cybersecurity Report

Choosing the best VPNs of 2020 isn’t easy – which is why we did the hard work for you. Find the right VPN to support necessary WFH policies.

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Blog | Mar 04, 2021

Five Industries Most Vulnerable to Cyberattack in 2021: A Cybersecurity Report

Anyone can be a victim of a cyber attack. Seriously, anyone, even your organization. Mindsight's Mishaal Khan breaks down the five most vulnerable industries.

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Blog | Mar 02, 2021

Major Cybersecurity Breaches of Q42020: A Cybersecurity Report

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Blog | Feb 25, 2021

2020 Trust Report Summary: A Technology Report

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Blog | Feb 23, 2021

The Growing Threat of DDoS Attacks – Mitigation Remains a Challenge

DDoS attacks can shut down your network. Learn about the growing threat of these attacks on the Mindsight Advanced Technology Blog.

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Blog | Feb 18, 2021

The Case for SMBs Investing in IT: A Technology Report

COVID-19 hit small and medium-sized businesses hard. Find out why investing in IT is more important than ever for business longevity.

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Blog | Feb 16, 2021

Major Cybersecurity Breaches of Q32020: A Cybersecurity Report

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Blog | Feb 11, 2021

Why You Should Continually Assess Your Company’s Risk: A Cybersecurity Report

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Blog | Feb 09, 2021

Cloud Storage Vs Local Storage: What’s The Right Choice For You?

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Blog | Feb 04, 2021

IVAs and Vaccine Communication/Distribution: A Contact Center Report

How can an IVA aide in the communication and distribution of the COVID-19 vaccine? Find out how and why IVAs are so valuable for healthcare.

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Blog | Feb 02, 2021

Digital Whiteboard Technology Improves Remote Collaboration: A Collaboration Report

Digital whiteboard technology is changing how remote - and eventually in-person teams - collaborate over communication platforms. Find out what remote whiteboarding means for collaboration efficiency.

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Blog | Jan 28, 2021

Major Data Breaches of Q22020: A Cybersecurity Report

We take a look at some of the most major data breaches that occurred in the second quarter of 2020. Including Nintendo and NASA.

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Blog | Jan 26, 2021

Storage-as-a-Service: An Infrastructure Report

Accessibility. Flexibility. Affordability. Those are just a few reasons the “everything-as-a-service” (XaaS) model has taken off in recent years.

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Blog | Jan 21, 2021

Major Data Breaches of Q12020: A Cybersecurity Report

We take a look at some of the most major data breaches that occurred in the first quarter of 2020.

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Blog | Jan 19, 2021

Making a WLAN Decision: Meraki Cloud or Cisco Premise-Based? UPDATED

Which is better for your environment? Cisco Meraki on a premise-based network architecture. Learn more on the Mindsight Advanced Technology Blog.

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Blog | Jan 14, 2021

Meet Tad Gralewski, Mindsight CIO

We asked Mindsight CIO, Tad Gralewski a few questions about his career path, his outlook on tech in 2021, and his views on customer service.

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Blog | Jan 12, 2021

This Call May Be Monitored Or Recorded – Legal Or Not? – UPDATED

We've all heard the IVR announce "this call may be monitored or recorded", but are businesses within their legal rights to do so?

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Blog | Jan 07, 2021

The Difference Between Disaster Recovery And Backups: Why You Need Both – UPDATED

What is the difference between disaster recovery and backups? Find out how to create a comprehensive disaster recovery strategy.

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Blog | Jan 05, 2021

2021 Call Center Predictions: A Call Center Report

How will call centers operate in a post-COVID world? Mindsight explores a world with radically different and surprisingly familiar operations.

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Blog | Dec 17, 2020

Tech to Watch in 2021

Mindsight’s picks for Top Tech of 2021 are no exception. From IoT connectivity to data security and beyond, here are some key developments to watch for.

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Blog | Dec 10, 2020

Something Smells Phishy? Scams Related to COVID-19: An Updated Cybersecurity Report

Find out if your users are falling for the most common real-life phishing scams. Walk-thru the scam and find out how to protect your business.

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Blog | Dec 08, 2020

Security During “Unprecedented Times”: A Cybersecurity Report

Education and awareness are key when it comes to protecting your company's data while most of your team is still working remote.

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Blog | Dec 03, 2020

Collaborating Securely with Microsoft Teams: A Collaboration Report

Microsoft teams offers a rich collaborative experience, while seamlessly integrating with software you probably use. Let Mindsight help you connect your remote team.

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Blog | Dec 01, 2020

Meet Mindsight’s Security Solutions Architect (And Ethical Hacker), Mishaal Khan – UPDATED

Mindsight’s Security Solutions Architect, Mishaal Khan, explores cybersecurity during COVID-19 and security awareness in among remote workers in a recent interview.

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Blog | Nov 24, 2020

“I Need Help Now!”: The Rise in Rapid Response Virtual Agents

Learn how rapid response virtual agents are making waves in the healthcare industry.

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Blog | Nov 19, 2020

Upskill Vs Augment Your Team For Cybersecurity And Cloud: A CIO Report UPDATED

IT leaders are struggling to fill skill gaps. Find out how leaders are evaluating the upskill vs augment debate to support the evolution of the technology sector.

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Blog | Nov 17, 2020

Diving Deeper into Desktop as a Service: A Cloud Report

When VDI solutions came into the market in 2006, they delivered mobility and flexibility. VDI also provided greater security and ease of management.

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Blog | Nov 13, 2020

Gartner’s Resilient Delivery Predictions: Part 3 of 3

For a long time, organizations focused on efficiency, which resulted in streamlined but brittle processes. Gartner recommends fortifying these systems.

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Blog | Nov 10, 2020

Ransomware Skyrockets in Healthcare: A Cybersecurity Report

“CISA, FBI, and HHS have credible information of an increased and imminent cybercrime threat to U.S. hospitals and healthcare providers.”

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Blog | Nov 05, 2020

The Changing Role of the CIO: An IT Report

COVID-19 has disrupted several roles within companies, the CIO is no exception. Find out how this role has shifted in 2020.

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Blog | Nov 03, 2020

Gartner’s Location Independence Technology Predictions: Part 2 of 3

Location independence is crucial for businesses to succeed in a “together but apart” society. Learn about 3 tech trends that point to this.

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Blog | Oct 30, 2020

How IT Directors Support Virtual Learning For Remote Students: An EdTech Report Updated

IT directors are vital to the success of virtual learning for remote students. Find how to support teachers and students in eLearning initiatives.

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Blog | Oct 27, 2020

Gartner’s People-Centric Technology Predictions: Part 1 of 3

Each year, research firm Gartner unveils technology trends at its annual conference. Find out what they deemed to be the top things to watch in 2021.

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Blog | Oct 23, 2020

Changes in IT Spending: An Infrastructure Report

There’s a saying in Chicago: If you don’t like the weather, wait a minute. A pithy way of describing something that can change quickly, it could easily characterize the state of many things these days — including business operations.

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Blog | Oct 20, 2020

EHRConnect: Epic Integration Eases Healthcare Contact Center Experience: Updated

CRM systems are a necessity for many institutions. Unfortunately, most CRMs fall short in healthcare. Learn how EDCi's EHRConnect bridges that gap.

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Blog | Oct 15, 2020

The Value of a vCISO: A Cybersecurity Report

Learn about the role of a vCISO and how it augments the cybersecurity skills gap present in many small and mid-size companies and helps them navigate the complex and growing security landscape.

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Blog | Oct 13, 2020

2020 Tech Trends in Education: An EdTech Report

When Mindsight last dove into EdTech trends in 2018, the world was a very different place. In this era of “new normal”, what has changed since then, and what remains the same?

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Blog | Oct 06, 2020

Privacy With Google Classroom: An EdTech Report

Concerns over privacy with google classroom linger, despite its dominance among eLearners across the country...

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Blog | Sep 29, 2020

Contact Center as a Service (CCaaS): A Contact Center Report

The cloud contact center provides a number of advantages over the traditional model. Our expert discusses why you should consider the cloud for your CC.

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Blog | Sep 24, 2020

End of Life Phones Get an Extension for 2020

After nearly two decades in service and one decade of being unserviceable, many of Cisco’s older phones are about to face the final curtain. Or are they?

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Blog | Sep 15, 2020

The COO And The Customer Experience Collide: A Contact Center Report UPDATED

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Blog | Sep 10, 2020

What Is IaaS, PaaS, and SaaS? Examples and Definitions: A Cloud Report

Are you using cloud computing effectively? Many ask what is IaaS, PaaS, and SaaS - and are already using all three models. Read for examples, definitions, and to find out the most common use cases.

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Blog | Sep 08, 2020

Top 5 Use Cases for VDI

VDI (virtual desktop infrastructure) works in a wide range of scenarios, but here are our top five use cases where VDI is particularly successful.

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Blog | Sep 03, 2020

Meet Mindsight: Kim Kiefer, Director of Customer Experience

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Blog | Sep 01, 2020

The Insider Threat Evolves For Remote Work: A Cybersecurity Report

The insider threat is on the rise as both malicious and negligent users find new vulnerabilities in a rapidly deployed remote work environment.

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Blog | Aug 27, 2020

Delivering An Exceptional Customer Experience During Covid-19

The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?

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Blog | Aug 26, 2020

CI vs HCI vs DHCI Data Center Architecture Comparison: An Infrastructure Report

How has data center architecture evolved from converged infrastructure to HCI and dHCI? Find out how these infrastructure models compare.

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Blog | Aug 18, 2020

Back-to-School Technology For Covid-19 Education Models In 2020: An EdTech Report

This Fall, going back-to-school is more complex than ever. These back-to-school technology insights help break down the models and related IT challenges.

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Blog | Aug 13, 2020

What Is Everything As A Service (XaaS)? A Cloud Computing Report

What is everything-as-a-service (XaaS)? See how Gartner and other analysts forecast cloud computing and the servitization of tech for 2020 and beyond.

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Blog | Aug 11, 2020

4 Ways Artificial Intelligence Improves Healthcare Accessibility: A Contact Center Report

Here are four ways artificial intelligence improves healthcare accessibility today. Find out how conversational AI and RPA give patient's higher quality care.

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Blog | Aug 06, 2020

Veeam Vs Zerto: Which Backup Solution Is Right For You?

Compare Veeam vs Zerto backup solutions in the context of a strategic disaster recovery plan to match the needs of your business. RPOs, RTOs, and Replication!

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Blog | Aug 04, 2020

How Managed Services Keep Your Tech Roadmap on Schedule: A CIO Report

A delayed tech roadmap impacts your ROI and capabilities. Managed services, and the conversations it elicits, help keep your tech roadmap on schedule.

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Blog | Jul 30, 2020

Cloudflare Outage Illustrates Precarious Nature Of The Internet: A Cloud Report

It wasn't a cyber attack; major cloud platform provider quickly reported downtime as a result of a simple, but costly, typo. Here's the Cloudflare outage - distilled.

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Blog | Jul 28, 2020

How To Prevent A Data Breach: A Cybersecurity Report

While you can never completely prevent a data breach, here are the fundamental steps you can take to mitigate risk and protect mission-critical assets.

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Blog | Jul 23, 2020

What Is Ray Baum’s Act? Two New Federal Laws Impact Phone Systems: A Contact Center 2-Part Report

In August of 2019, the Federal Communications Commission (FCC) passed two new federal laws - Kari’s Law and the Ray Baum’s Act. How do these changes impact your business?

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Blog | Jul 21, 2020

Sky-Rocketing Tech Sector Layoffs, Yet Tech Leaders Remain Optimistic: A Mindsight Futures Report

The Jobs Report and hard data on tech sector layoffs leaves little to the imagination as to the fate of the economy. So why are IT tech leaders optimistic?

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Blog | Jul 16, 2020

Top 5 Collaboration Technology Trends For 2020: A Collaboration Report

The latest collaboration technology trends for 2020 have shifted, as remote work, telehealth, wearables, and video conferencing tools take over.

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Blog | Jul 14, 2020

What Are The 7 Layers Of Security? A Cybersecurity Report

What are the 7 layers of security - and have they changed? Or is there a new way to frame cybersecurity practices focused on mission critical assets?

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Blog | Jul 09, 2020

Preparing For Fall 2020 With Office 365 For Education: An EdTech Report

Uncertainty around the upcoming school year is leaving education and IT leaders seeking improved blended learning solutions - for virtual and distance learning. Office 365 for Education takes the same applications found in the standard office suite and positions them in the cloud.

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Blog | Jul 07, 2020

Activate Pandemic Scenario! COVID-19 And Business Continuity: A Disaster Recovery Report

Disaster recovery plan rewrites are in full-swing as CIOs and IT leaders uncover how COVID-19 and business continuity inform proactive planning for whatever is coming next.

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Blog | Jul 02, 2020

What Is Kari’s Law? Two New Federal Laws Impact Phone Systems: A Contact Center 2-Part Report

In 2013, Kari Dunn was killed by her estranged husband in a Texas hotel room. Her death sparked legislation - Kari's Law - to make direct dial of 911 a Federal mandate.

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Blog | Jun 30, 2020

Network Access Controls (NAC) And Why You Need Them: A Cybersecurity Report

Why is the network access control (NAC) market steadily growing, after years of slow growth? Find out why you need NAC and how to get started.

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Blog | Jun 25, 2020

30% Immediate Cost Savings: How CIOs Can Reduce Costs With Telecom Re-evaluation

Find out how CIOs are able to reduce telecom costs with telco agreement reevalutation, assessments and audits, and creative technology solutions.

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Blog | Jun 23, 2020

Security Threat Or Innovative Solution: What is Shadow IT? A Cybersecurity Report

One of the biggest FAQs we hear: what is Shadow IT? Learn the definition, examples, benefits, risks, and how to approach shadow IT in your organization.

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Blog | Jun 18, 2020

Accelerated Cloud Migrations Mean Job Loss For IT Services Industry: A Cloud Report

Accelerated cloud migrations are tied to significant cuts by IBM, Deloitte, and DXC technology. Are businesses finally making smart cloud migration decisions?

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Blog | Jun 16, 2020

Red Team Vs Blue Team: The Two Sides Of Cybersecurity: A Cybersecurity Report

The Red Team vs Blue Team delineations refer to a comprehensive offensive and defensive approach to security. Learn more about cybersecurity roles.

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Blog | Jun 11, 2020

Top 7 Cybersecurity Threats To Financial Services: A Cybersecurity Report

Learn about the top 7 cybersecurity threats to financial services and how you can prevent and respond to the most prevalent attacks.

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Blog | Jun 09, 2020

U.S. Teens Get ‘D’ In Online Learning: The Future Of Secure Distance Learning

Can school districts find a secure and interactive remote learning tool? What can we expect as we look ahead to the 2020-2021 school year? Read more about secure distance learning platforms.

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Blog | Jun 04, 2020

Better Appointment Scheduling: Leverage AI In The Contact Center With EDCi’s EHRConnect

Better appointment scheduling is possible if you leverage AI for the patient experience. Learn strategies for implementing health technologies as Covid-19 restrictions lift.

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Blog | May 28, 2020

Endpoint And Cloud Security Essential As Work Goes Remote: A Cybersecurity Report

Rapid remote access deployments mean the number of endpoints has grown dramatically. Bringing endpoint and cloud security together might just help reduce this cybersecurity risk.

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Blog | May 27, 2020

What Is Cloud Storage Part 2: Types Of Cloud Storage

Read Part 2 of our ‘What Is Cloud Storage’ series about types of cloud storage; solutions; and object, block, and file storage.

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Blog | May 21, 2020

Why Now Is The Perfect Time For A Technology Refresh: A CIO Report

It might seem counterintuitive, but a crisis could just be the perfect time for a technology refresh. Find out the 5 signs now is the time to take on those long-term IT projects.

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Blog | May 19, 2020

8% IT Spending Drop Tied To Covid-19, Gartner Reports: A CIO Report

Gartner has updated its 2020 forecast and an IT spending drop is imminent - no surprise. Find out how CIOs are investing and the best cost optimization practices for IT today.

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Blog | May 14, 2020

46% Of Companies Report Cybersecurity Attacks During Covid-19 Crisis: A Cybersecurity Report

Almost half of all companies report an increase in cybersecurity attacks during the Covid-19 crisis. What’s more? 49% say a data breach is imminent.

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Blog | May 12, 2020

Best Practices For Deploying Work-From-Home Contact Center Agents

More and more agents are working remotely. Here are some best practices to follow for deploying work-from-home contact center agents.

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Blog | May 05, 2020

Biannual Report Release Reveals 2020 WFM Trends: A Contact Center Report

The 2020 WFM trends impacting contact center leaders across the globe include expanding use cases, SaaS deployment, AI and analytics, and more. Read the analysis here.

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Blog | Apr 30, 2020

The Insider Threat Evolves For Remote Work: A Cybersecurity Report

The insider threat is on the rise as both malicious and negligent users find new vulnerabilities in a rapidly deployed remote work environment.

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Blog | Apr 28, 2020

What Is IaaS, PaaS, and SaaS? Examples and Definitions: A Cloud Report

Are you using cloud computing effectively? Many ask what is IaaS, PaaS, and SaaS - and are already using all three models. Read for examples, definitions, and to find out the most common use cases.

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Blog | Apr 23, 2020

Privacy With Google Classroom: Use Rises, Critics Claim Risks

Concerns over privacy with google classroom linger, despite its dominance in schools across the U.S. Students across the country are start...

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Blog | Apr 21, 2020

Digital Whiteboard Technology Improves Remote Collaboration: A Collaboration Report

Digital whiteboard technology is changing how remote - and eventually in-person teams - collaborate over communication platforms. Find out what remote whiteboarding means for collaboration efficiency.

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Blog | Apr 16, 2020

VPN Use Up 53% in 6 Days; Stress On Remote-Access Networks: An Infrastructure Report

The number of employees now working remotely has grown enormously. What does this growth mean for remote network access and infrastructure demands?

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Blog | Apr 14, 2020

Finding Secure Video Conferencing Solutions In The Era Of Remote Work: A Collaboration Report

In light of ongoing work-at-home requirements, businesses are looking for secure video conferencing solutions. Read about recent web conferencing security incidents and how one contender is changing the game.

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Blog | Apr 09, 2020

Desktop-as-a-Service (DaaS) In The Modern Workspace: An Infrastructure Report

DaaS, desktop-as-a-service, is taking off as companies adapt to the modern workspace. Find out what’s new in DaaS and why Azure and AWS are taking note.

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Blog | Apr 07, 2020

The COO And The Customer Experience Collide: A Contact Center Report

CX is no longer relegated to a single department in the organization; it’s fundamental to the mission. The COO and the customer experience are more entwined than ever before.

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Blog | Apr 02, 2020

The Best VPNs For Your 2020 Work-From-Home Policy: A Cybersecurity Report

Choosing the best VPNs of 2020 isn’t easy – which is why we did the hard work for you. Find the right VPN to support necessary WFH policies.

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Blog | Mar 31, 2020

How IT Directors Support Virtual Learning For Remote Students: An EdTech Report

IT directors are vital to the success of virtual learning for remote students. Find how to support teachers and students in eLearning initiatives.

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Blog | Mar 24, 2020

Delivering An Exceptional Customer Experience During Covid-19: A Contact Center Report

The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?

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Blog | Mar 17, 2020

Covid-19 Shocks The Workplace: Can We Collaborate While “Social Distancing”?

The impact of Covid-19 has yet to be fully understood. How do businesses adjust, endorse social distancing, work remote, and still collaborate?

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Blog | Mar 10, 2020

CI vs HCI vs DHCI Data Center Architecture Comparison: An Infrastructure Report

How has data center architecture evolved from converged infrastructure to HCI and dHCI? Find out how these infrastructure models compare.

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Blog | Mar 05, 2020

5 Must Haves in a Data Backup Strategy: A Disaster Recovery Report

When building a data backup strategy, what are the essential components? We go over the top must-haves in honor of World Backup Day, March 31st.

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Blog | Feb 25, 2020

What’s New In Cisco Webex Teams? A Collaboration Report

On January 30, 2020 Cisco Webex Teams released an enormous update designed to drastically improve the user experience. Find out what’s new in Cisco Webex Teams and why there’s buzz around collaboration technology.

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Blog | Feb 20, 2020

Which To Choose? Cisco UCCE vs PCCE: A Contact Center Report

Cisco UCCE vs PCCE contact/call center platforms for enterprise-scale environments. Choosing between them is not always a simple matter. Get help here.

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Blog | Feb 18, 2020

The Four Data Backup Methods Delivering IT Resiliency: A Disaster Recovery Report

Use one of these data backup methods aligned to a disaster recovery program to ensure you are prepared for everything, from ransomware to power outages.

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Blog | Feb 13, 2020

Something Smells Phishy? The 4 Most Common Real-Life Phishing Scams: A Cybersecurity Report

Find out if your users are falling for the most common real-life phishing scams. Walk-thru the scam and find out how to protect your business.

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Blog | Feb 11, 2020

How To Achieve Cloud Cost Management And Avoid Scope Creep: A Cloud Report

Cloud cost management is one of the biggest hurdles businesses of every size must overcome on their cloud journey. Find out how to achieve predictable cloud spending.

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Blog | Feb 06, 2020

NIST Privacy Framework Version 1.0 Standardizes Data Privacy: A Cybersecurity Report

The NIST Privacy Framework, released in early January, provides some preliminary guidance on how organizations can protect both the security and integrity of consumer data.

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Blog | Feb 04, 2020

How To Integrate Temporary Employees Into Your Call Center: A Contact Center Report

Find out how to integrate temporary employees into the call center and how everything – from the environment to the technology – plays a role in improving the CX during peak seasons.

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Blog | Jan 30, 2020

VDI Adoption Trends Towards Growth From BYOD, Cloud, And Remote Work: An Infrastructure Report

The VDI market is expected to grow 27% between 2016 and 2023. Find out what the VDI adoption trends are and how businesses are realizing the benefits of virtualization.

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Blog | Jan 28, 2020

How Cisco Umbrella Stops Command and Control Attacks

Command and control attacks pose a significant risk to the business. Cisco Umbrella is ready to stop them. Here’s how.

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Blog | Jan 23, 2020

How To Deal With IT Project Pushback: A CIO Report

Dealing with IT project pushback is, unfortunately, an everyday reality for the CIO. Here are 3 tips for dealing with pushback and getting buy-in for imperative technology projects.

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Blog | Jan 16, 2020

Multi-Factor Authentication: Should You Use It? The Good And Bad of MFA: A Cybersecurity Report

Multi-factor authentication deployments are on the rise – but how does MFA protect your organization? Find out the basics, pros, cons, and tips to make MFA work for you.

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Blog | Jan 15, 2020

Meet Mindsight: Matt Thode, Director of Service Delivery

Meet Matt Thode, Mindsight’s Director of Service Delivery. Matt lays out the trends in IT service delivery, technology adoption, and the unique value an MSP like Mindsight provides.

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Blog | Jan 07, 2020

Upgrading The Data Center: Refresh Or Rethink? An Infrastructure Report

When the time comes for upgrading the data center, make sure you evaluate all options – from hardware to architecture to the data center itself. Refresh or rethink – you choose.

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Blog | Jan 02, 2020

Top 10 Technology Stories Of 2019: A Mindsight Report

2019 was a busy year. From dHCI to a measurable shift toward multicloud deployments, technology remains in flux. Check out our list of the top technology stories of 2019.

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Blog | Dec 31, 2019

Top Contact Center Stories Of 2019: A Mindsight Report

Check out the top contact center stories of 2019. Whether it's robocalls or chatbots, 2019 saw many technology developments for the call center.

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Blog | Dec 26, 2019

7 Ways To Ensure Student Data Privacy: An EdTech Report

Protecting student data is easier said than done. Learn seven guidelines for your own security policy.

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Blog | Dec 24, 2019

How Disaster Recovery As A Service (DRaaS) Works To Mitigate Risk: A Disaster Recovery Report

What is disaster recovery as a service and how are new options shaping the direction businesses take in 2020? Learn how to mitigate risk with comprehensive DR programming.

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Blog | Dec 19, 2019

Why 2020 Will Be The Year Of dHCI: An Infrastructure Report

The latest data center architecture – dHCI – is making waves. Find out why Gartner and IDC note dHCI as a market to watch in 2020.

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Blog | Dec 17, 2019

12 Months Of Breaches: The Biggest Data Breaches Of 2019

The sad state of cybersecurity affairs means thousands of breaches occurred in 2019. Find out who made the naughty list in this biggest data breaches of 2019 report.

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Blog | Dec 12, 2019

Top Technology Trends For 2020: A Mindsight Futures Report

The time for predictions is upon us. Here’s our analysis on the top technology trends of 2020 – and the impact they will have on businesses around the globe.

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Blog | Dec 05, 2019

What Is Cloud Repatriation And Why Are Businesses Doing It? A Cloud Report

Despite enormous growth in public cloud markets, 80% of IT leaders report moving workloads on-premises. What is cloud repatriation and why is it happening?

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Blog | Nov 19, 2019

5 Things Every Data Backup Strategy Must Have: A Disaster Recovery Report

Building a viable data backup strategy isn’t easy. Our experts weigh in on the 5 things every data backup policy must have.

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Blog | Nov 19, 2019

How To Design A Technology Roadmap: The Ultimate Guide Companion

Learn some of the fundamental frameworks that show how to design a technology roadmap in this companion piece to the Ultimate Guide To Creating A Technology Roadmap.

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Blog | Nov 05, 2019

Top 5 Reasons Why Customers Hate Call Centers: A Contact Center Report

Find out the top 5 reasons why customers hate call centers and what you can do to switch the narrative and build a frictionless customer experience.

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Blog | Oct 31, 2019

5 Benefits of Hyperconvergence (HCI): An Infrastructure Report

Hyperconvergence is a new data center strategy that replaces traditional converged infrastructure. Learn more about the benefits of HCI and its predecessory - dHCI - here.

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Blog | Oct 29, 2019

Ransomware Targets Manufacturing Industry: A Cybersecurity Report

While cyberattacks have increased in both number and impact, cybercriminals’ ransomware targets manufacturing specifically to disrupt production, collect intellectual property, and increase ransoms.

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Blog | Oct 24, 2019

Upskill Vs Augment Your Team For Cybersecurity And Cloud: A CIO Report

IT leaders are struggling to fill skill gaps. Find out how leaders are evaluating the upskill vs augment debate to support the evolution of the technology sector.

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Blog | Oct 22, 2019

Can You Have Too Much Data? The Risk Of Data Overload: A Contact Center Report

With the explosion of “Big Data” and the need for improved analytics, it can be tempting to keep every byte of data – you might need it. But can you ever have too much data?

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Blog | Oct 17, 2019

Protecting Your Business From Rise In Ransomware: A Cybersecurity Report

The rise in ransomware is threatening an increasing number of organizations, from small businesses to the enterprise. How can you protect yourself from a ransomware attack?

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Blog | Oct 15, 2019

dHCI: Chicago Tech Event Unravels Disaggregated HCI

dHCI is the next evolutionary step in data center architecture. Come learn what it is all about at our live Chicago tech event on 10/30/19.

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Blog | Oct 10, 2019

The Rise Of Chatbots In The Call Center: A Contact Center Report

Chatbots in the call center are more relevant than ever for customers seeking frictionless experiences. Find out how chatbots fit into the customer journey.

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Blog | Oct 08, 2019

3 Ways Cloud Analytics Improve Business Intelligence: A Cloud Report

Business intelligence means making smart, data-driven decision. Find out how cloud analytics improve BI for businesses of every size.

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Blog | Oct 03, 2019

How Edge Computing Will Impact The Data Center: An Infrastructure Report

Like the cloud, edge computing will impact the data center. But how? Learn what to expect and how to implement edge technology.

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Blog | Oct 01, 2019

Predictive Analytics Improve Patient Care: A HealthTech Report

Unsurprisingly, predictive analytics improve patient care. Find out how organizations are implementing predictive analytics today.

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Blog | Sep 26, 2019

Top 5 Security Trends Of 2019: A Security Report

The rise in cyber attacks means increased scrutiny on security trends of 2019 and beyond. Find out how other organizations are investing.

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Blog | Sep 24, 2019

Cisco Acquires Voicea: Artificial Intelligence For Videoconferencing Tech

In yet another indication of their focus on collaboration, Cisco acquires Voicea, an innovative AI-based collaboration tool.

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Blog | Sep 19, 2019

Disaster Recovery In The Cloud: IT Resilience With Zerto

Disaster recovery in the cloud is now common. Learn how businesses achieve IT resilience, whether in Azure or AWS, via disaster recovery solutions.

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Blog | Sep 17, 2019

Advances In Powering And Cooling Data Centers: An Infrastructure Report

Advanced in cooling data centers and reducing energy consumption are driving investments by organizations around the globe. Can smaller data centers compete?

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Blog | Sep 12, 2019

How To NOT Be The Next Target For Cybercriminals: A Security Report

In the first six months of 2019, over 4.1 billion sensitive records were exposed. How can you avoid being a target for cybercriminals?

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Blog | Sep 10, 2019

Centralized Call Centers In Manufacturing: A Contact Center Report

Centralized call centers in manufacturing deliver a personalized and streamlined customer experience that overcomes location-specific obstacles.

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Blog | Sep 05, 2019

Chicago Tech Event: Collaboration Technology Drives Remote Work Future

How does collaboration technology shape the future of remote work? Find out on 9/19/19. Register today.

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Blog | Sep 03, 2019

Cloud In Higher Education Leads Digital Transformation: HigherEd Tech Report

The cloud in higher education is creating a digital transformation, impacting how users access, share, and use applications both on- and off-campus.

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Blog | Aug 29, 2019

EDCi’s EHRConnect: Epic Integration Eases Healthcare Contact Center Experience

EDCI’s EHRConnect cuts contact center costs and eases the patient experience with a direct Epic integration, improving healthcare outcomes.

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Blog | Aug 27, 2019

Cisco DNA Center: Your Network Command Center

By interconnecting automation and assurance, Cisco DNA Center simplifies and creates intent-based network management.

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Blog | Aug 20, 2019

Top 5 IT Leadership Trends In 2019: A CIO Report

What IT leadership trends are taking center stage today? We analyze results from recent reports and studies to unlock the top CIO skills.

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Blog | Aug 15, 2019

How IT Is Navigating Shift To SDN Infrastructure Management

A shift in network management looms, and SDN infrastructure management provides a potential proactive solution. Are IT professionals ready?

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Blog | Aug 13, 2019

Contact Center Webinar: What’s Next For Cloud Contact Centers?

Find out in this live contact center webinar how industry veterans optimize deployments to enable hidden features and improve CX and ROI.

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Blog | Aug 06, 2019

Why Cloud Is Changing Manufacturing And Distribution Processes

The cloud is changing manufacturing and distribution processes in more ways than one, bringing much-needed benefits to a vital sector.

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Blog | Aug 01, 2019

People Insights: Improve Collaboration With Context In Cisco Webex

People Insights provides contextual data to build relationships and power collaboration in Webex.

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Blog | Jul 30, 2019

Meet Genesys PureCloud: Cloud-Based Contact Centers On The Rise

The rise of the cloud-based contact center has made Genesys PureCloud a stand-out among call center platforms.

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Blog | Jul 25, 2019

Cisco Buys Acacia: A $2.6 Billion Investment In Optical Coherent Tech

Cisco buys Acacia in yet another optics-based acquisition, showcasing Cisco’s commitment to optical coherent technology.

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Blog | Jul 23, 2019

Cybersecurity Vs Regulation: Understanding Dueling Compliance Frameworks

How do cybersecurity vs regulatory compliance frameworks overlap and interact to protect businesses, consumers, and data?

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Blog | Jul 18, 2019

WFM vs WFO: What’s The Difference? A Contact Center Report

What’s the difference between WFM vs WFO? Workforce management is a subset of workforce optimization, both leading to an improved customer experience.

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Blog | Jul 16, 2019

5 Factors To Consider When Choosing A Cloud Provider

How do organizations go about choosing a cloud provider? Consider these five factors before making your decision.

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Blog | Jul 11, 2019

Patterns Tell Stories: Event Correlation In Network Security

Event correlation is a technique for analyzing a large set of event points and identifying relationships or patterns that signal a security threat.

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Blog | Jul 09, 2019

Securing Your ICS Environment: Cybersecurity Protection In Manufacturing

Securing your ICS environment is vital to ensuring improved efficiencies in production, handling, and distribution. NIST’s new guide offers a framework for implementation.

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Blog | Jul 04, 2019

A History Of Cyber Attacks [Infographic]

The history of cyber attacks is rife with lessons to learn. Review a brief history and learn from the mistakes of others.

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Blog | Jul 02, 2019

4 Steps To Cloud Cost Optimization

Cloud cost optimization is one way IT manages a lean budget while still providing key resource allocation to the business.

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Blog | Jun 25, 2019

Multigigabit Technology: Prepare For Wi-Fi 6

Multigigabit technology is about optimizing your current wired infrastructure for today’s – and tomorrow’s – connectivity needs.

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Blog | Jun 20, 2019

Digital Workspace Management Helps Ease Shadow IT And BYOD Burden

Digital workspace management platforms give IT professionals visibility into the network, user behavior, and device access, all in a single dashboard.

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Blog | Jun 18, 2019

Meet John Irey, Principal Consultant in Contact Center Technology

Learn how John Irey - a Mindsight Principal Consultant in contact center technology – sees his role and the future of the contact center.

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Blog | Jun 13, 2019

How To Solve The Most Common Wireless Network Challenges

From slow connections to outright outages, these common wireless network challenges can impact productivity and business operations.

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Blog | Jun 11, 2019

5 Most Common Cybersecurity Mistakes Companies Make

Understanding the most common cybersecurity mistakes businesses make can help your organization better prepare for cyber attacks.

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Blog | Jun 04, 2019

Reduce Agent Attrition In The Contact Center

By breaking down the complexities around high agent turnover, businesses have an opportunity to reduce agent attrition and improve the customer experience.

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Blog | May 30, 2019

Robocalls: Who Will Stop The Plague Of 2019?

It’s an epidemic: 48 billion robocalls in 2018 and no sign of slowing. Understanding the robocall problem and how consumers and businesses manage the deluge is no easy task.

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Blog | May 28, 2019

Cyber Insurance: Should Your Organization Invest?

55% of U.S. businesses have cyber insurance. Is there a benefit and why do some organizations say they have no plans to invest?

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Blog | May 23, 2019

The 3-2-1 Backup Strategy: Best Practices For Backup

The 3-2-1 backup strategy provides a framework on which businesses can build resilient disaster recovery strategies for whatever comes their way.

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Blog | May 21, 2019

Feeding Security With Insights: Set And Forget Worst Policy Yet

Feeding security with insights means recognizing that cybersecurity is a continually evolving entity. The feeding security methodology helps organizations engage in continuous monitoring, remediation, and security.

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Blog | May 16, 2019

Microsegmentation And The Rise Of Network Virtualization

Microsegmentation is key to creating granularity in the data center and across hybrid IT deployments, prompted by the rise in network virtualization.

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Blog | May 14, 2019

The Client Server Model Improving Technology Management

The client server model, distinct from centralized computing, enables improved technology management as the number of connections grows.

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Blog | May 09, 2019

Mindsight Named Cisco’s Best Enterprise Networking Partner: SLED 2018 Illinois

Mindsight named Cisco’s best enterprise networking partner by SLED Illinois committee in recognition of excellence in delivering technology services to the education sector.

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Blog | May 07, 2019

PureCloud And Webex CC: The Contact Center Cloud Dilemma

Cloud-based contact centers are the next call center trend, but how do the top platforms compare? Read about PureCloud and CJP and how to determine which is right for you.

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Blog | May 02, 2019

Choosing The Right Cloud Provider: AWS vs Azure

Finding the right cloud provider - whether its AWS or Azure - isn’t easy. Here are the high-level differences between the two, plus an overview on how to get started in a cloud migration journey.

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Blog | Apr 30, 2019

Ensure Business IT Alignment: Finding Perspective

Business IT alignment is essential to survival in today’s market, yet many businesses struggle to find perspective and expertise in meeting business goals.

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Blog | Apr 25, 2019

Chicago Tech Event May 2: Building A Secure Foundation With Cybersecurity Frameworks

Join Mindsight for our upcoming Chicago Tech Event - Building A Secure Foundation. This conversation centers on cybersecurity frameworks and how businesses can improve their security posture.

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Blog | Apr 23, 2019

How To Schedule Disaster Recovery Testing: Find Your Magic Number

Determining the appropriate disaster recovery testing schedule for your organization can be a challenge. Learn the factors and strategy behind disaster recovery planning and the feasibility of managing timeframes.

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Blog | Apr 18, 2019

What Is FedRAMP? Standardized Security In The Cloud

FedRAMP-compliance is mandatory for agencies transmitting federal information via the cloud. Find out the basics and how to ensure cloud data security for your business.

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Blog | Apr 16, 2019

Why You Need A Security Analyst: A Cybersecurity Report

Securing a security analyst for businesses in a time when data breach costs are expected to reach $6 TRILLION annually is a necessity. Find out the how, the who, and what they do on the Mindsight blog.

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Blog | Apr 09, 2019

Wi-Fi 6: Everything You Need To Know

The 802.11 family has a new member: meet 802.11ax, or Wi-Fi 6, boosting connectivity today for the network of tomorrow.

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Blog | Apr 04, 2019

Pure Storage’s Compuverde Acquisition Extends Storage Capabilities

News is out. Pure Storage’s Compuverde acquisition is expected this month and will change the data storage and cloud conversation.

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Blog | Apr 02, 2019

Flexibility Counts: Cisco Collaboration Flex Licensing Plans

Flex licensing puts the power back with business in finding the right collaboration subscription suite for your needs.

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Blog | Mar 26, 2019

Cloud Storage Vs Local Storage: What’s The Right Choice For You?

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Blog | Mar 21, 2019

Server Virtualization: Modernizing The Data Center

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Blog | Mar 19, 2019

Start On The Right Foot: Best Practices For Hiring Contact Center Agents

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Blog | Mar 14, 2019

Strengthen Your Security Posture: Start With A Cybersecurity Framework

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Blog | Mar 12, 2019

AWS, Azure, Hybrid IT: What’s The Right Cloud Mix For You?

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Blog | Mar 05, 2019

Cybersecurity Visibility: The InfoSec Word Of The Year

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Blog | Feb 28, 2019

Chicago Tech Event: AI in the Data Center

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Blog | Feb 26, 2019

5 Ways Contact Center Platforms Increase Efficiencies

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Blog | Feb 21, 2019

Disaster Recovery And Cybersecurity: Hand-In-Hand, Better Apart

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Blog | Feb 19, 2019

How To Successfully Coach Contact Center Agents

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Blog | Feb 14, 2019

The $190 M Password: Crypto Coins, QuadrigaCX, And The Death Of Cybersecurity Secrets

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Blog | Feb 13, 2019

5 Ways The Cloud Improves The Customer Experience: Contact Center Report

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Blog | Feb 12, 2019

Meet Mindsight’s Security Solutions Architect (And Ethical Hacker), Mishaal Khan

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Blog | Feb 07, 2019

Chicago Cybersecurity Event: Get Hacked! A Hacker’s Perspective

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Blog | Feb 06, 2019

Finesse 12.0: Cisco’s New Intuitive User Experience For The Contact Center

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Blog | Jan 31, 2019

Inside Cisco DNA Center: Intent-Based Networking Overview

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Blog | Jan 30, 2019

What’s New In Cisco UCCX V 12.0? Release Updates

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Blog | Jan 29, 2019

HDDs Gone The Way Of The Floppy? Modern HDD Use Cases

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Blog | Jan 24, 2019

Cisco Webex Contact Center: Exclusive Access To The Cloud-Based Contact Center

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Blog | Jan 23, 2019

4 Benefits Of All-Flash Arrays For Data Center Storage

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Blog | Jan 22, 2019

Screen Pops Improve The Customer Experience: Mindsight Presents At LSC

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Blog | Jan 17, 2019

VMware AirWatch Workspace ONE Powers The Digital Workforce

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Blog | Jan 16, 2019

Your IVR Is Out Of Support. What’s Next For Your Contact Center?

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Blog | Jan 15, 2019

Customized Cisco Umbrella Pricing For Schools: EdTech Report

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Blog | Jan 10, 2019

Blockchain For SMBs: Does It Belong In Your Security Posture?

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Blog | Jan 09, 2019

Disaster Recovery In 2019: Be The Best. Prep For The Worst.

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Blog | Jan 08, 2019

Increased Customer Interactions: Using Tech To Build Positive Customer Experiences

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Blog | Jan 03, 2019

Digital Supply Network Could Be Next Big Cyber War Target

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Blog | Jan 03, 2019

How To Calculate Contact Center ROI For Technology Investments

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Blog | Jan 01, 2019

Hybrid Cloud For Healthcare: Cut Costs And Improve Care Quality

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Blog | Dec 27, 2018

Top Technology Stories Of 2018: A Mindsight Blog Review

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Blog | Dec 26, 2018

Top Contact Center Stories Of 2018: A Mindsight Blog Review

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Blog | Dec 25, 2018

HPE Nimble Storage And Veeam: Powerful Backups Power DR

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Blog | Dec 20, 2018

Blockchain-Enabled SDN: Evolving Network Security Parameters

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Blog | Dec 19, 2018

TCPA Compliance: Outbound Calling And Contact Center Technology

TCPA Compliance drives the marketing strategy for any contact center making third-party generated outbound calls. Multiple FCC prosecutions put many contact centers at risk. Are you?

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Blog | Dec 18, 2018

New Technology Trends For 2019: A Mindsight Futures Report

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Blog | Dec 13, 2018

Cisco ACI Anywhere: Extending Stretched ACI Fabric

SDN is a growing trend. Cisco ACI Anywhere looks ahead to where the emerging needs of network administrators are focused – the public cloud.

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Blog | Dec 12, 2018

Create A Mobile Strategy For 2019: Contact Center Innovations

The dawn of the new year is upon us, and your mobile strategy for 2019 needs an update. Find out how – and why – businesses are getting started on implementing mobile touchpoints and how you can keep up.

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Blog | Dec 11, 2018

HPE InfoSight: The Autonomous Data Center Using A.I.

HPE InfoSight seems to have few detractors. And it’s no surprise why. Impressive performance and preventative analytics, powered by AI, are changing the nature of infrastructure management.

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Blog | Dec 05, 2018

6 Ways AI Impacts The Contact Center: Futures Report

AI impacts the contact center of today – and tomorrow. Here are 6 ways leaders can expect AI to change the way their business interacts with customers.

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Blog | Dec 04, 2018

Cisco Duo: Acquisition Complete, So What’s Next For Cisco Duo?

The Cisco Duo acquisition is complete, but what does that mean for customers and partners eager to implement security solutions?

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Blog | Nov 29, 2018

Dec. 12 – Safety In Schools: Securing The Educational Enterprise

Join education experts December 12 for Safety In Schools: Securing The Educational Enterprise. Discussion covers network security, data privacy, and more.

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Blog | Nov 28, 2018

Workforce Optimization Tools Support The Contact Center

Workforce optimization tools are changing the way contact center supervisors manage and measure the contact center. Find out the benefits, features, and options.

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Blog | Nov 27, 2018

Tech Terms Dictionary Storage Edition Part 1: 1000 Tech Words To Know

In the Tech Terms Dictionary Storage Edition Part 1, learn definitions (and context) for primary storage, secondary storage, and more.

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Blog | Nov 22, 2018

Edge Computing: Reduce Data Center Costs. Find Your Edge

The question on the mind of IT data center experts: can edge computing reduce costs for SMBs’ data centers? Edge computing is the offloading of network computing to geographically distant nodes.

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Blog | Nov 21, 2018

Reduce Downtime With Microsoft Office 365 For Manufacturing

Improved backup solutions help manufacturers reduce downtime with Microsoft Office 365. Support your business and find success with improved O365 solutions in the cloud.

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Blog | Nov 20, 2018

Channel-less Contact Center: The Spectrum Expands

Customer service-minded folks have probably already heard about a channel-less contact center. But what is it and what does it mean for your channel-centric strategy?

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Blog | Nov 15, 2018

Mindsight Honors Veterans At Madison Elementary School

This Veterans Day, Mindsight honors veterans in our community. We followed Dana Bailey, Mindsight’s VP of Operations, as he spoke at a service at a local school.

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Blog | Nov 14, 2018

The Secret To Customer Satisfaction And The Moment Of Truth

What is the secret brine to customer satisfaction, and how does the moment of truth fit in? Align your technology to your goals and find out.

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Blog | Nov 13, 2018

Is Cloud For Education A Phase Or A Digital Wave?

As the hardware in district data centers comes end-of-life, it’s worth taking a look at transitioning to the cloud for education.

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Blog | Nov 08, 2018

CAMP IT: Nov. 14 – Mindsight CTO, Jason Wankovsky, Talks DR, BC

Join Mindsight CTO, Jason Wankovsky and other industry experts for CAMP IT: Nov. 14 to learn strategies for disaster recovery and business continuity.

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Blog | Nov 07, 2018

The Green Contact Center: Cut Carbon Emissions. Use Flex Work.

Cut carbon emissions and improve employee satisfaction by employing work from home models in your green contact center.

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Blog | Nov 06, 2018

Meet Mindsight’s CTO and VP of Consulting Services, Jason Wankovsky

Mindsight’s CTO and VP of Consulting Services, Jason Wankovsky, lays out his views on leadership and how technology impacts our clients.

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Blog | Nov 01, 2018

The FinTech Revolution: Digital Wallet And Ecommerce Trends

Your digital wallet is getting a makeover: what are the ecommerce trends anticipated in 2018 and beyond? Follow for the scoop on the FinTech revolution.

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Blog | Oct 31, 2018

7 Tech Horror Stories Guaranteed To Haunt Your Dreams

The season of tech horror stories approaches, and we’ve found the most frightening, the most immersive, and the most … filled with flames?

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Blog | Oct 30, 2018

Call Reduction Strategies: Use Omnichannel For The Customer Journey

You can have too many calls. Call reduction strategies divert your call center traffic to other channels and use your resources effectively.

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Blog | Oct 25, 2018

Mindsight Is Sponsoring GMIS Conference: Nov. 4-7, 2018

Mindsight is sponsoring GMIS and the upcoming GIANTS conference in early November. Find out what’s included and why we’re GMIS members.

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Blog | Oct 24, 2018

Top 10 Contact Center Scheduling Tips: Love Your Schedule

Use our top contact center scheduling tips to create a schedule most everyone loves and improve your contact center performance.

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Blog | Oct 23, 2018

How To Choose A Managed Services Provider

Choose a managed services provider that has the certifications to show they mean business, like the SSAE18 and industry compliance knowledge.

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Blog | Oct 18, 2018

Create A Call Center Flexible Work Model To Reduce Attrition

5 steps to create and implement a call center flexible work model that reduces agent attrition across the contact center.

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Blog | Oct 17, 2018

Priorities In Healthcare Technology IT Budget: The IT Budget Planner

When patient’s lives are at stake, everything seems vital. Find out what to prioritize when you create a healthcare technology IT budget.

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Blog | Oct 16, 2018

Develop A Manufacturing Backup And Disaster Recovery Strategy

Developing a manufacturing backup and disaster recovery strategy takes goal focus and expert knowledge that only comes with a true DR Team.

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Blog | Oct 11, 2018

Tech Terms Dictionary Network Edition: 1000 Tech Words To Know

Networking is the system-level understanding of computing. Use the Tech Terms Dictionary Network Edition to sharpen your network lexicon.

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Blog | Oct 10, 2018

Why Cybersecurity In Manufacturing Matters: New Tech, New Target

Does Dragonfly, Stuxnet, Petya, or WannaCry sound familiar? The hackers are ready for the cybersecurity in manufacturing storm.

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Blog | Oct 09, 2018

Meet Mindsight’s VP of Sales, Mark DiBenedetto

Meet Mindsight’s VP of Sales, Mark DiBenedetto, as he gives insight into leadership, mentorship, and the work Mindsight does every day.

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Blog | Oct 04, 2018

PCI Compliant Hardware: Squarespace, Headsets, And More

PCI compliant hardware somehow falls under the radar for businesses attempting to meet PCI DSS compliance standards.

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Blog | Oct 03, 2018

Disaster Recovery In Schools: DR Template And Strategy Guide

Disaster recovery in schools is more important than ever. How can you prepare for the worst? Use our template and guide to get started.

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Blog | Oct 02, 2018

This Call May Be Monitored Or Recorded – Legal Or Not?

We've all heard the IVR announce "this call may be monitored or recorded", but are businesses within their legal rights to do so?

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Blog | Sep 27, 2018

Tech Terms Dictionary: 1000 Tech Words To Know

The tech terms in use today are changing. Yesterday, it was ‘PC’. Today, ‘cloud’. Tomorrow? . Get the lingo right with our tech dictionary.

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Blog | Sep 26, 2018

Security In The Cloud: Reckoning With Lingering Cloud Concerns

Security in the cloud keeps many businesses from exploring a more agile solution. Should CTOs and CIOs keep holding the business back?

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Blog | Sep 25, 2018

Best Practices For Developing A Digital Customer Experience

When it comes to the best practices for developing a digital customer experience strategy, examples abound. But what's the secret?

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Blog | Sep 20, 2018

Emerging Technology In The Contact Center

Emerging technology in the contact center is an enticing prospect, but how can companies integrate with the customer journey in mind?

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Blog | Sep 18, 2018

Deploy Cisco SD-WAN: Improve Efficiency And Performance

How can you deploy Cisco SD-WAN to improve efficiency, collaboration, and application performance? Cisco’s acquisition of Viptela in 2017 ...

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Blog | Sep 13, 2018

What Is Intent-Based Networking? The Business-IT Bridge

What is intent-based networking? Cisco DNA Center uses machine-learning algorithms to predict, protect, and adapt the network.

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Blog | Sep 12, 2018

PCI Compliance V3.2.1: What’s The Risk Of Non-Compliance?

PCI Compliance V3.2.1 went into effect in May 2018, yet many businesses are still non-compliant. What’s the risk?

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Blog | Sep 11, 2018

Meet Mindsight: Insights Into TAM Role With Nicole Barracca

What is the TAM role at Mindsight and how does it affect our clients? Meet Mindsight’s TAM, Nicole Barracca and find out.

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Blog | Sep 05, 2018

How To Create A High-Performance Culture: Team Talk

Learn how to create a high-performance culture built like the best from Mark Griesbaum at the 8th Annual Technology Roadmap Conference.

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Blog | Sep 04, 2018

Integrate Tech In The Classroom: Back To School EdTech Trends

IT leadership is vital to helping teachers integrate tech in the classroom. Find out how to support tstudents by developing a strategic plan.

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Blog | Aug 30, 2018

Making The Business Case For The Cloud In The Contact Center

Find out how to make the business case for the cloud in the contact center and solve every day challenges, from cost control to scalability.

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Blog | Aug 29, 2018

Mindsight Wins Cisco Awards: “Most Strategic” And “Best Hunter”

Mindsight wins Cisco awards: Most Strategic Partner in Collaboration Architecture and Best Partner Hunter. Find out why.

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Blog | Aug 28, 2018

IT Budget Planning In Education: The IT Budget Planner

IT budget planning in education is no easy task, especially since funding initiatives seem to change daily. Learn more about budget strategy.

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Blog | Aug 23, 2018

Managing Third Party Vendor Risks: Time, Money, And Risk

Find out how to manage third party vendor risks. Join Mindsight’s VP of Ops for a panel discussion on this topic on September 27, 2018.

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Blog | Aug 22, 2018

Gen Z And The Contact Center: The Digital Wave Is Here

Find out how Gen Z and the contact center industry are shifting to make waves in collaboration, customer experience, and the digital wave.

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Blog | Aug 21, 2018

The Great Cloud Debate: How To Implement Cloud Solutions

Find out how to implement cloud solutions for your business? Migrate efficiently, mitigate risk, and minimize user impact with the cloud.

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Blog | Aug 16, 2018

Mindsight’s 8th Annual Technology Roadmap Conference: 9/27/2018

Register for Mindsight’s 8th Annual Technology Roadmap Conference on September 27, 2018 at the DoubleTree Suites in Downers Grove, IL.

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Blog | Aug 15, 2018

How To Attract Top Contact Center Talent: Is Tech The Answer?

Attracting and retaining top talent in the contact center is no easy feat. Find out how to attract top contact center talent and keep it.

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Blog | Aug 14, 2018

Meet Mindsight’s VP Of Operations, Dana Bailey

Meet Mindsight’s VP of Operations, Dana Bailey, as he discusses what it takes to provide extraordinary service delivery.

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Blog | Aug 09, 2018

Contact Center PCI DSS Compliance Checklist: Annual Review

Use the contact center PCI DSS compliance checklist to ensure your call center is prepared for the v3.2.1 PCI DSS annual review.

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Blog | Aug 08, 2018

Data Security Layers: Ogres, Onions, And Parfait

Creating a comprehensive security strategy means understanding data security layers. Find out more about defense-in-depth. And ogres.

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Blog | Aug 07, 2018

NVMe Vs SATA SSDs: A Saga of Solid State Storage

Which SSD is right for you? When it comes to NVMe Vs SATA SSDs, look at the performance, cost, and endurance.

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Blog | Aug 02, 2018

Improve Care Team Collaboration With Office 365: Healthcare Use Case

How can you improve care team collaboration in your healthcare organization? Technology UCC platforms might be the answer.

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Blog | Aug 01, 2018

Gamification Increases Agent Retention: Call Center Fact Or Fiction?

Claims abound! For one, gamification increases agent retention. But is it true? We dive into the research and best practices.

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Blog | Jul 31, 2018

What Is The Darknet? From The Surface To The Deep

The Internet. You probably use it every day. But what is the darknet and how deep does it go? Take this deep dive below the surface.

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Blog | Jul 26, 2018

Contact Center Technology Trends In 2018: Contact Center Pipeline Survey Results

Read the Mindsight analysis of the 2018 Contact Center Pipeline survey results. Learn about contact center technology trends in 2018.

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Blog | Jul 25, 2018

The Difference Between Disaster Recovery And Backups: Why You Need Both

What is the difference between disaster recovery and backups? Find out how to create a comprehensive disaster recovery strategy.

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Blog | Jul 24, 2018

Meet Mindsight’s Contact Center Solutions Architect, Kleid Gjataj

Meet Mindsight Contact Center Solutions Architect, Kleid Gjataj. Find out how he goes about creating contact center solutions.

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Blog | Jul 19, 2018

Protect K-12 Student Users In The Cloud: Cisco’s CloudLock And Umbrella Combo

Can Cisco CloudLock help protect K-12 student users in the cloud? Find out how to enhance security in the cloud.

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Blog | Jul 18, 2018

Omnichannel Customer Experience: Definition And Overview Guide For The Contact Center

Omnichannel customer experience definition: seamless multichannel integration focused on the customer experience.

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Blog | Jul 17, 2018

What Is Cloud Storage Part 3: Leverage The Cloud For Business

Find out how to leverage the cloud for business. Take advantage of cloud storage solutions with this three-part guide.

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Blog | Jul 12, 2018

SSAE 18 Audit Report By AICPA Certifies Mindsight

%%excerpt%% The AICPA certifies Mindsight through the SSAE 18 audit report as a secure third-party partner.

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Blog | Jul 11, 2018

Hold The Phone: Pause Recordings Using Uptivity

The next step in contact center compliance technology. Pause recordings using Uptivity, plus high-end encryption to ensure customer success.

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Blog | Jul 05, 2018

Call Center Etiquette: Dos And Don’ts Of The Contact Center

Learn the fundamentals for call center etiquette in this helpful infographic. Do: Smile while you talk. Don't: Forget to record phone calls.

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Blog | Jul 04, 2018

Glad You Can Flush? Thank 1775! A Fourth of July Tribute

This Fourth of July, find out what technology existed at the birth of the United States. Prepare, ye fellows, for the 18th century!

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Blog | Jul 03, 2018

History of Cyber Attacks From The Morris Worm To Exactis

Learn about the history of cyber attacks, from the Morris Worm to Equifax and everything in between. Are you on the right side of history?

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Blog | Jun 28, 2018

HIPAA Compliance And The Contact Center: Protecting PHI

How do HIPAA compliance and the contact center converge? Find out how to protect the PHI data of your patients.

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Blog | Jun 26, 2018

Top Five K-12 EdTech Trends Shaping Classrooms in 2018

Check out these top 5 K-12 EdTech trends that are impacting school districts around the country. Are you ready for 2018-2019?

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Blog | Jun 21, 2018

Millennials In The Workplace: How To Capture And Keep Your Call Center’s Millennial Workforce

Adapting for millennials in the workplace means adapting for a connected, convergent market. Learn the 4 steps to retaining millennials.

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Blog | Jun 19, 2018

Mindsight CEO And President, Ed Kapelinski Talks Technology, Business, And The Future

Meet Mindsight CEO and President, Ed Kapelinski in this interview that examines leadership and the driving forces of change in the industry.

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Blog | Jun 14, 2018

HPE Nimble Storage Adaptive Flash Arrays Optimized For Capacity And Performance

Learn how HPE Nimble Storage Adaptive Flash Array (SFA) works as secondary backup storage. Benefits, specs, and integration included.

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Blog | Jun 12, 2018

CAMP IT Mindsight Panel: Third-Party Vendor Security

A recent CAMP IT Mindsight Panel discussion featured Mindsight's Jason Wankovsky delving into the risks of third-party vendor security.

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Blog | Jun 07, 2018

What Is Cloud Storage Part 1: An Overview Of Cloud Computing Basics

What is cloud storage? Cloud storage is the process of storing digital data in an online space that spans multiple servers and locations, and it is usually maintained by a hosting company. Find out where your data is stored and what benefits and challenges arise with cloud computing.

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Blog | Jun 06, 2018

2018 Gartner Magic Quadrant Report CCI: Overview And Analysis

Genesys, Cisco, and Avaya are leaders in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure (CCI). Read our analysis of the Magic Quadrant, what and why it is useful, and how to combine the tool with other data to form a contextualized strategy for your contact center.

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Blog | Jun 05, 2018

2018 Relay For Life Of Joliet Is Huge Success

The Mindsight team joined with our community to fundraise and support our loved ones in the battle with cancer at the 2018 Relay for Life of Joliet on Saturday, June 2, 2018.

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Blog | May 31, 2018

5 Steps To Move Your Contact Center To The Cloud

Why should you move your contact center to the cloud? Learn why and decide how with these 5 steps for the cloud migration transition

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Blog | May 30, 2018

Zerto Virtual Replication 6.0 And Disaster Recovery As A Service

What’s in Zerto Virtual Replication 6.0? The launch of 6.0 this year succeeds in solving the multi-cloud crisis. DRaaS is now easier than ever.

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Blog | May 24, 2018

Contact Center Genesys PureCloud Solutions For Cloud Storage

Centralized and decentralized contact centers can grow using the cloud. Contact center Genesys PureCloud solutions work together to grow business and improve collaboration. Learn how the cloud can secures data for your contact center.

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Blog | May 23, 2018

Data Security In The Cloud Is A Shared Responsibility

Find out more about data security in the cloud. Is the cloud customer or cloud provider responsible for data security? Here are the steps to securing your data on the cloud.

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Blog | May 22, 2018

How To Prevent Network Downtime and Calculate Its Cost

Learn how to prevent network downtime and respond with a disaster recovery plan. Calculate how much downtime costs your business and take steps to assess and adapt your environment.

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Blog | May 17, 2018

Cybersecurity Statistics That Will Make You Shudder

According to recent cybersecurity statistics, attacks are up by 8,500%. Take a look at some of these other staggering statistics on cyber crimes that will leave you speechless.

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Blog | May 15, 2018

IT Budgeting Done Right

IT budgeting can be difficult, which is why Mindsight has assembled this short guide. Learn how to structure your IT budget for success and avoid the most common pitfalls.

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Blog | May 10, 2018

When to Get Technical Support vs Managed Services for Your Environment

Technical Support vs. Managed Services, what makes more sense for you company has a lot to do with the level of support that you need. Learn more.

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Blog | May 08, 2018

Cisco Spark Is Now Webex Teams

Cisco has converged the Cisco Webex and Spark platforms. Cisco Spark is now Webex Teams. Learn more about the new features and functionalities the rebrand brings with it.

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Blog | May 04, 2018

Mindsight’s Mission to Fight Cancer: Relay for Life Joliet

Mindsight is a proud participant and sponsor of this year's Relay For Life Joliet event. Learn more about Relay and why it is such an important cause to Mindsight.

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Blog | May 02, 2018

Contact Center as a Service Providers – How They Stack Up

In this blog we take a look at the leading contact center as a service (CCaaS) providers and highlight some of the key differentiators that make them market leaders.

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Blog | Apr 24, 2018

Is There a Method to Musk’s Madness?

Elon Musk attributes much of his success to his customers, who in turn believe that the reason Tesla is a better, stronger company comes from its mission. Learn more about his methods and how they contribute to his success here.

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Blog | Apr 18, 2018

FAQs: Moving Your Contact Center to the Cloud

Find out how to move your contact center to the cloud and get free access to our eBook on the contact center roadmap transition.

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Blog | Apr 13, 2018

Is Hybrid Cloud Right for Your Organization?

Today, more organizations are taking a hybrid approach to the cloud. Learn more about the hybrid cloud approach and six questions you should ask as you perform a wide-angle hybrid cloud analysis.

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Blog | Apr 10, 2018

Mindsight Technology Demo Days

Mindsight demo days offer the opportunity to test out various technologies before you decide whether or not to make a purchase. Learn more about some of the technologies that we can demo and schedule your session today.

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Blog | Apr 04, 2018

4 Crucial Contact Center Trends for 2018

These contact center trends for 2018 are poised to greatly impact the customer experience in 2018 and beyond.

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Blog | Apr 03, 2018

Adding Business Continuity to Disaster Recovery Planning

The best disaster recovery strategies always have a business continuity component. Learn the difference between disaster recovery vs. business continuity and how to merge these concepts together.

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Blog | Mar 29, 2018

IT Staffing In An Ever-Changing Business Environment

Today’s IT world is different and we need to adjust our IT staffing models to accommodate the evolving roles in IT. See what this new model should look like.

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Blog | Mar 27, 2018

Case Study: Mindsight Helps Healthcare Provider Improve Customer Experience

In this case study, Mindsight helps a leading healthcare provider to improve their environment and improve customer experience.

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Blog | Mar 22, 2018

Pay with Your Face — Facial Recognition Software

Facial recognition is already live and in use in China. See how the Chinese are using this technology to provide convenience and security to their country.

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Blog | Mar 13, 2018

8 Key Performance Indicators to Achieve Contact Center Success

Key Performance Indicators can be used to discover where the contact center needs to be improved. In this blog, we discuss some of the most important KPIs for a majority of contact centers as well as ways to improve these scores.

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Blog | Mar 13, 2018

How to Elevate Your Customer Experience with a Contact Center Roadmap

The Contact Center Roadmap leverages the expertise of our Mindsight consultants to refine and optimize your contact/call center. Learn more.

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Blog | Mar 13, 2018

Will You Be Ready When Disaster Strikes?

Today, it's not a matter of if a disaster will strike as much as it is more a question of when. Implementing an effective disaster recovery strategy is crucial for the livelihood of your business. Read more.

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Blog | Mar 08, 2018

Case Study: Long-Term Partnership Drives Client’s Continued Success

In this case study, we take a look at a long-term partnership with one our clients to highlight Mindsight's capabilities, reliability, and expertise. In this trusted relationship, we were able to yield great success for our client by delivering on projects large and small.

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Blog | Mar 06, 2018

How Cisco WebEx Care Fits into Your Omnichannel Strategy

Cisco Spark Care is a webchat tool that serves as an excellent addition to your omnichannel strategy. Learn more about some of its key features.

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Blog | Feb 28, 2018

Case Study: School District Performs Data Center Refresh

In this case study, we showcase how Mindsight completed a data center refresh for a chicago-area school district which resulted in improved performance, greater flexibility, and reduced risk.

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Blog | Feb 27, 2018

4 Reasons to Adopt SD-WAN for Your Network

SD-WAN is a clear choice for many businesses. Learn more about the benefits of SD-WAN and some key reasons why you should adopt SD-WAN for your network.

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Blog | Feb 14, 2018

Why More Organizations Are Moving to a Managed IT Services Approach

Managed IT services can be an important part of your overall IT strategy. Learn how managed IT services adds value to your operation.

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Blog | Feb 01, 2018

Predicting Customer Experience Challenges in 2018

Learn more about what customer experience challenges to expect in 2018 and stay ahead of the curve with tips from our consultants.

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Blog | Jan 23, 2018

Getting the Best Value for the Lowest Cost with Your Disaster Recovery Plan

Your disaster recovery plan can be as expensive as you like. The key is to find the balance between cost and risk reduction.

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Blog | Jan 19, 2018

Your Essential Guide to the 2018 E-Rate Program

The 2018 E-Rate program window is open. Learn how to take full advantage of government subsidies for your school or library to purchase needed technology solutions in this informative guide.

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Blog | Jan 12, 2018

Mindsight to Speak at 2018 IADP/IPRA Soaring to New Heights Conference

The 2018 IADP/IPRA Soaring to New Heights Conference is just around the corner, and Mindsight VP of consulting services will host a session on security as a service.

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Blog | Jan 11, 2018

8 Great VDI Benefits for Education

VDI solutions can create greater efficiency in your school. Read more about VDI benefits for education and the advantages VDI solutions offer.

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Blog | Jan 03, 2018

Enhancing Learning Experiences With Cisco WebEx: EdTech Report

Cisco Spark is a collaboration technology perfect for school settings at every level. Learn how Spark can benefit the administration, faculty, and students alike. Learn more about Cisco Spark in education.

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Blog | Dec 26, 2017

Mindsight In 2018: A Full Technology Consultancy Firm

Mindsight in 2018 will offer great events, webinars, and guides planned for 2018 as we provide IT consulting services to our clients.

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Blog | Dec 22, 2017

Mindsight’s Top Tech Gifts of 2017

The top tech gifts of 2017 are available now on the Mindsight Tech Blog. See some of our recommendations for the holiday season.

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Blog | Dec 21, 2017

On-Premise vs Cloud Contact Centers: Who Benefits?

An on-premise contact center is just as valuable as one hosted in the cloud. The real question is, “who benefits?”

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Blog | Dec 19, 2017

[Infographic] The Technology Roadmap Game Plan

This technology roadmap infographic will provide you with a clear game plan on how to draft your own roadmap.

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Blog | Dec 18, 2017

Managed Services Monitoring and the Holidays

When employees take time off for the holidays, managed services monitoring can be essentially to reducing risk in the IT environment.

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Blog | Dec 15, 2017

Top 5 Mindsight Blog Posts of 2017

The Mindsight blog has put out dozens of articles this year, but when it’s all said and done, these were the top blogs of 2017.

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Blog | Dec 12, 2017

How to Integrate Your Corporate Directory with Your New Jabber Client

Connecting your corporate directory with Jabber will have several key benefits. Learn more about how to do this on the Mindsight Blog.

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Blog | Dec 11, 2017

Musk Unveils Tesla Electric Semi-Truck Prototype

Musk unveiled his prototype for the Tesla electric semi-truck, and it boast some impressive performance metrics compared to traditional diesel vehicles.

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Blog | Dec 08, 2017

Saudi Arabia Gives AI Sophia Citizenship as First Robotic Human

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Blog | Dec 07, 2017

Managed Services Solves the 3 IT Challenges for the Contact Center

IT challenges are common when supporting a contact center. Learn how managed services can help.

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Blog | Dec 05, 2017

6 Phases of the Information Technology Roadmap

Some will tell you there’s three phases to an information technology roadmap. Truly, there’s six.

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Blog | Dec 04, 2017

Making a WLAN Decision: Meraki Cloud or Cisco Premise-Based?

Which is better for your environment? Cisco Meraki on a premise-based network architecture. Learn more on the Mindsight Advanced Technology Blog.

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Blog | Dec 01, 2017

How Business Meetings Waste Your Time

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Blog | Nov 29, 2017

SDN, ACI, and Micro-segmentation, Oh My!

VMware NSX and Cisco ACI can both establish micro-segmentation in the network, but they both do it in their own unique way.

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Blog | Nov 28, 2017

Hunger Games 2017: Donations for a Good Cause

Mindsight tackles hunger in America with our fourth annual Hunger Games. We raised almost $1000 to benefit charities and relief organizations.

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Blog | Nov 27, 2017

Hey Spark! Meet the New AI Cisco Spark Assistant

The Cisco Spark Assistant brings the convenience of an Amazon Alexa to your work day by helping you organize your meetings.

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Blog | Nov 24, 2017

Project Loon Provides Internet Connectivity with Balloons

Project Loon is a bold program by Alphabet to provide internet connectivity to remote and disaster areas using balloons. Learn more.

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Blog | Nov 22, 2017

Why You Should Be Following Cisco Talos

Cisco Talos is an excellent source of data security information from highly trained experts. Learn why it’s important to stay informed.

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Blog | Nov 21, 2017

4 Reasons Your IT Recruitment is Struggling

IT recruitment is a huge challenge for SMBs. Learn why and the best way around it in this blog.

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Blog | Nov 20, 2017

Immediate Cost Savings: The Case for SD-WAN Technology

SD-WAN technology is on the rise and offers immediate cost savings to adopters. See how here.

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Blog | Nov 17, 2017

6 Technology Roadmapping Must-Haves

Technology roadmapping requires these six essential pieces of information to be effective and in order to be useful for your business.

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Blog | Nov 16, 2017

Simplifying CUCM Upgrade and Migration Tasks Using Cisco PCD – Prime Collaboration Deployment

Simplifying CUCM upgrade and migration tasks can be done using Cisco Prime Collaboration Deployment. Learn how on the Mindsight Blog.

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Blog | Nov 13, 2017

Managed Services Use Case: IT Roadmapping

Read through this managed services use case to see how managed services can help your IT department think in the long term.

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Blog | Nov 10, 2017

Icelandic Hellisheiði Power Plant Generates Negative Emissions

The Hellisheiði Power Plant is a new geothermal plant in Iceland using a cutting-edge technology to turn CO2 emissions into stone.

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Blog | Nov 09, 2017

Cisco UCCX Licensing Made Easy

Make contact center licensing for UCCX easier on yourself with the strategies outlined in this blog post.

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Blog | Nov 07, 2017

[Infographic] Core Features of Cisco SD-WAN

This SD-WAN infographic shows off some of the core features of Cisco’s SD-WAN solution. Get a quick breakdown of SD-WAN here on the Mindsight blog.

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Blog | Nov 06, 2017

Case Study: Deployment, Data Migration, And Virtual Machines

A data center refresh and migration meet a complication. See how Mindsight helped our client deploy their new hardware.

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Blog | Nov 03, 2017

Mindsight Tackles Food Insecurity Again in Fourth Annual Hunger Games

Food insecurity is a persistent problem around the world. Mindsight is raising awareness and joining the fight this fall with our Annual Hunger Games.

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Blog | Nov 02, 2017

PCI Compliance Alert: Stop Recording Credit Card Numbers on Your Calls

Call recordings could be violating your PCI compliance regulations. Learn how to stay in compliance and keep your customers’ credit card information safe.

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Blog | Oct 31, 2017

New Age of Horror: Virtual Haunted Houses

The virtual haunted house is a new type of attraction but there is now virtual reality and augmented reality technology powerful enough to make one at home.

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Blog | Oct 30, 2017

Cisco WebEx Teams And Slack: Product Comparison

Cisco Spark and Slack go head to head in this product comparison blog to highlight the differences between direct competitors.

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Blog | Oct 27, 2017

Amazon Alexa Smart Specs Are on the Way

Amazon is releasing smart glasses, the Alexa Smart Specs, as soon as next year. Learn how it will improve upon the Google Glass flop of a few years ago.

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Blog | Oct 26, 2017

Mindsight Deploys Support Desk for ATI Physical Therapy’s Mobile App

Mindsight partnered with ATI Physical Therapy to help launch a new proprietary physical therapy app.

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Blog | Oct 24, 2017

[Infographic] Explaining the Cisco Network. Intuitive

Here it is. The Cisco Network. Intuitive explained. This infographic breaks down the key terms to explain these important concepts.

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Blog | Oct 23, 2017

How to Spot and Stop Phishing Attacks Part 2

Phishing strategies can only be stopped by a combination of edge security and education. Learn how you can stop phishing attacks.

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Blog | Oct 20, 2017

CRISPR Gene Editing to Study Human Development

Gene editing techniques like CRISPR are sources of inspiration and caution. Learn how it aids research into our earliest developmental stages.

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Blog | Oct 18, 2017

Tech Companies Support Puerto Rico After Hurricane Irma and Maria

Hurricane Irma and Maria struck Puerto Rico in September 2017 and some notable tech companies have stepped in to support the recovery efforts.

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Blog | Oct 17, 2017

Best Practices for Developing a Data Migration Strategy

There are several data migration strategies out there, but the most important phase, the project scoping and data discover phase, comes first.

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Blog | Oct 16, 2017

Act Now: Important CUCM 8.5 Licensing Update

CUCM 8.5 is already End of Support, but starting November 30, 2017, Cisco will no longer convert DLU towards licenses for newer versions.

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Blog | Oct 13, 2017

rTMS May Treat Alzheimer’s with Magnetic Waves

rTMS has been used to treat depression for 30 years, but now may prove to be effective in treating Alzheimer’s disease.

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Blog | Oct 12, 2017

Best Strategies for Contact/Call Center Hiring

Call center hiring can be a challenging job, but with the right strategy, you can recruit and retain top customer service talent.

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Blog | Oct 10, 2017

Disaster Recovery Strategy Explained

Disaster recovery strategy requires a bit of explanation to dispel some common misconceptions. Read more to sort the myths from the truth.

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Blog | Oct 09, 2017

How to Spot and Stop Phishing Attacks Part 1

Phishing attacks are becoming more and more prevalent. Learn how to stop them in this two part blog series.

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Blog | Oct 06, 2017

Meraki Unveils New Products

New Cisco Meraki products are here. We roundup all of the new product, feature, and update announcements for September.

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Blog | Oct 05, 2017

[Infographic] Landmarks in Mapping Your Customer Journey

This customer journey infographic points out the common steps you must take to map out your customer journey regardless of industry.

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Blog | Oct 03, 2017

Aftermath of the HPE Nimble Acquisition

The HPE Nimble Acquisition has proven to be a success. Their solution set is more inclusive and their revenue is up. Learn more.

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Blog | Oct 02, 2017

Cisco ACI vs DNA. What’s the Difference?

Cisco DNA and ACI have significant overlap. We try to parse out the different terms and technologies among Cisco’s Network. Intuitive.

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Blog | Sep 29, 2017

Mindsight Celebrates World Gratitude Day

World Gratitude Day has just come around again, and Mindsight would like to take this opportunity to thank the charities we support throughout the year.

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Blog | Sep 28, 2017

4 Clever Uses of SMS in Asia

SMS in Asia is a popular way to reach customers and improve the customer experience. Check out these four clever uses of SMS in Asia.

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Blog | Sep 26, 2017

What to Do Right Now after the Equifax Hack

The Equifax hack may have affected half of the adult population of the country. Here’s what you need to do right now to protect your credit.

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Blog | Sep 25, 2017

Top 5 Cisco WebEx Integrations to Boost Productivity

Expand your WebEx capabilities with these essential WebEx integrations. From Salesforce to Zork, you need these add-ons for your WebEx application.

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Blog | Sep 22, 2017

Annual Roadmap 2017 Recap: Thanks to All Who Attended

The Annual Roadmap Conference is behind us, thank you to all who attended, and check out our new Mindsight Brand Video on this blog.

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Blog | Sep 21, 2017

[Infographic] Understanding the Omnichannel Approach

The omnichannel approach unifies the customer experience between contact centers. This infographic explores the strategies behind omnichannel.

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Blog | Sep 19, 2017

Dispelling Managed Cloud Misconceptions

The Managed Cloud is often mischaracterized.We dispel the myths around managed cloud services and compare and contrast the many cloud models out there.

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Blog | Sep 18, 2017

Cisco’s Acquisition of Springpath Shines Light on Hyperconvergence in 2018

The Cisco Springpath acquisition has been announced. See what it means for the HyperFlex and the Software Defined Data Center in 2018.

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Blog | Sep 15, 2017

[Interview] Discussing Disaster Recovery Essentials with Carbonite

We interviewed Lilac Schoenbeck of Carbonite to discuss data protection, disaster recovery technology, and what business need to be thinking about today.

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Blog | Sep 13, 2017

Cisco Acquires Viptela to Expand the Network. Intuitive

The Cisco Viptela acquisition is complete. See how this new SD-WAN solution will impact Cisco’s already diverse SD-WAN offerings.

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Blog | Sep 12, 2017

Mindsight Shares Soles for Those in Need

Mindsight concluded our charity drive to collect gently-used shoes for the Share Your Soles Charity. See the difference we made.

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Blog | Sep 11, 2017

Last Chance to Register for Mindsight’s Annual Roadmap Conference 2017

Annual Roadmap is just around the corner. Make sure you register for our biggest event of the year.

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Blog | Sep 08, 2017

Mindsight Brand Recap: A Year Later

It’s been a year since we launched the Mindsight brand. Let’s check in with our goals and see what we’ve accomplished.

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Blog | Sep 07, 2017

7 Advantages of a Cloud Contact Center

The cloud contact center provides a number of advantages over the traditional model. We break down 7 advantages of a cloud contact center here.

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Blog | Sep 05, 2017

[Infographic] 2017 Mindsight’s Annual Roadmap Tech Conference

Mindsight’s Annual Roadmap conference is just around the corner. Why should you attend and register for our tech conference today.

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Blog | Sep 04, 2017

On-Demand with Mindsight Contract Management Services

See how Mindsight’s Contract Management Services were used proactively by our team to position our client for success in 2018.

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Blog | Sep 01, 2017

NASA’s Most Watched Online Event of All Time

The solar eclipse has come and gone, but the number of people who watched it online is absolutely staggering.

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Blog | Aug 30, 2017

Overview of the New FlexPod SF

The FlexPod SF has been announced by NetApp and Cisco. Here’s an overview of the solution, easily digestible in about two minutes.

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Blog | Aug 29, 2017

Annual Roadmap Sneak Peek: VMware in 2018

Take a sneak peek at Annual Roadmap 2017 with our solutions architect, Chris Pereira, at what’s coming down the pipe for VMware in 2018.

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Blog | Aug 28, 2017

Is Cloud Security as a Service Right for You? [Use Cases]

Cloud Security as a Service can be an exceptional part of your security strategy in a wide range of situations. Read over a few use cases here.

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Blog | Aug 25, 2017

4 Ways to Finance Your School’s Technology Investment

Finding room in a K-12 budget for technology investments can be a challenge. Learn some key methods you can use for school IT budgeting and financing.

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Blog | Aug 22, 2017

Annual Roadmap Sneak Peek: Innovate Your Team Collaboration

Learn more about the team collaboration session happening at Mindsight’s Annual Roadmap Conference this September.

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Blog | Aug 21, 2017

Case Study: Eliminating the Storage Bottleneck with a Flash Array

Mindsight found the perfect storage solution to boot key application performance for one of our clients experiencing a storage bottleneck.

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Blog | Aug 18, 2017

How to Build a Technology Roadmap for Your Business Part 2

The roadmapping process involves a hard look at your own environment. Learn the strategies and challenges of building a technology roadmap.

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Blog | Aug 17, 2017

Mapping the Customer Journey in 3 Ways

There are multiple customer journey map types and each serve a different purpose in improving the customer experience. Learn more about each type here.

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Blog | Aug 15, 2017

Annual Roadmap Sneak Peek: The Disaster Recovery Balancing Act

Annual Roadmap is right around the corner. Get a sneak peek at our session on the disaster recovery balancing act.

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Blog | Aug 14, 2017

Case Study: Reclaiming Terabytes of Storage with VMware Operations Center

This VMware Case Study by Mindsight shows how Operations Center can reclaim terabytes of data and provide exceptional network visibility.

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Blog | Aug 11, 2017

Projection-Based Augmented Reality to Come to Disney Parks

Projection-based augmented reality is coming to Disney theme parks despite many other theme parks leaning towards virtual reality.

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Blog | Aug 10, 2017

Annual Roadmap Sneak Peek: Customer Journeys from Every Angle

Mindsight’s Annual Roadmap Conference is almost here. Get a sneak peek at our session on mapping customer journeys.

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Blog | Aug 08, 2017

Mindsight Shares their Soles in New Charity Drive

Mindsight is working with Share Your Soles to gather shoe donations for those in need around the world.

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Blog | Aug 07, 2017

Meraki vs. Aironet

Meraki vs. Aironet. The answer is in the cloud. We pit these two wireless access point technologies against each other and identify their differences.

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Blog | Aug 03, 2017

Case Study: Wallboards for the Contact Center

Mindsight built and programmed a customized wallboard solution from scratch for one of our contact center clients. Read more about it in this case study.

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Blog | Aug 03, 2017

How to Build a Technology Roadmap for Your Business Part 1

Drafting a technology roadmap is a vital process in modern business. Learn how to build a technology roadmap, as well as the reasons/benefits of having one.

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Blog | Aug 01, 2017

Talos Confirms NotPetya Was Built for Destruction

According to a report from Cisco Talos, NotPetya was designed for destruction and not for ransom. Learn more about this latest virus.

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Blog | Aug 01, 2017

8 Ways to Stop Ransomware

Ransomware is a real threat to businesses today. Knowing what it is and how to stop ransomware can potentially save you and your business thousands.

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Blog | Jul 27, 2017

Why Omnichannel Matters

The reason why omnichannel matters is simple, but it requires an understanding of the larger context of the Age of the Customer.

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Blog | Jul 25, 2017

Deeper Dive into the Cisco Digital Network Architecture

The Network Intuitive is here, and it is made possible by the Cisco Digital Network Architecture. Take the dive and learn more about this new technology.

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Blog | Jul 24, 2017

Down in the Trenches: The Technical Account Manager And MSPs

Mindsight offers our clients the services of a technical account manager. Their role in the partnership can make all the difference. Learn more.

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Blog | Jul 21, 2017

The Cisco Network. Intuitive: The Decade’s Biggest Announcement

The Cisco Network. Intuitive is here, and it could change everything. Learn more about Cisco’s biggest innovation of the decade.

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Blog | Jul 20, 2017

5 Key Components of a Successful Omnichannel Strategy

Omnichannel strategy is key to contact center success in modern business. Here are the building blocks to implementing a successful omnichannel strategy.

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Blog | Jul 18, 2017

SDWAN vs IWAN: Breaking Down the Difference

The difference between SDWAN and IWAN can be unclear. We break it down and talk about other networking principles in this blog.

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Blog | Jul 17, 2017

The One-Two Punch of Pure Storage: Evergreen Storage and Compression

We take a closer look at the Pure Storage difference and call out the market advantages, specifically Evergreen Storage and compression.

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Blog | Jul 14, 2017

Roadblocks Ahead for Driverless Cars

Driverless cars are on the verge of release. Or are they? We take a look at the challenges ahead for driverless cars.

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Blog | Jul 13, 2017

Digging Deeper than Data in Your Customer Journey Map

Data is a starting point. In your customer journey map, you need to dig a little deeper to truly understand how your customers interact with your brand.

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Blog | Jul 10, 2017

WebEx Boards: The Swiss Army Knife of Collaboration

The Spark Board does more than just combine collaboration tools into one device. It breaks down the siloes between these tools. Learn how in this blog post.

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Blog | Jul 07, 2017

3 Big Changes to Come with the Amazon Whole Foods Acquisition

The Amazon Whole Foods acquisition signals big changes for the grocery store. Whole Foods CEO alluded to some of them in a town hall meeting.

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Blog | Jul 06, 2017

[Infographic] The Dos and Don’ts of Customer Service

The Dos and Don’ts of Customer Service is your go to infographic to explain crucial customer service principles for your contact center.

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Blog | Jul 04, 2017

4 Apps for Your Fourth of July BBQ

Your fourth of July BBQ can be enriched by a handful of apps. Improve your grilling, find new recipes, and even play firework arcade games.

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Blog | Jul 03, 2017

3 Rules of the All Flash Storage Market

Shopping in the flash storage market requires you to look for different features and hold the technology to a different standard.

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Blog | Jun 30, 2017

Charting Your Path to the Cloud with Mindsight

The Path to the Cloud is paved with good consulting. See how Mindsight's Roadmap can help you successfully migrate your environment and achieve your goals.

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Blog | Jun 29, 2017

Enhance the Customer Experience with Meraki Next Gen Retail

Learn more about your customers using the advanced features available for retail solutions in Meraki products.

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Blog | Jun 27, 2017

5 Ways to Make the Most of a School Budget for IT

A school budget is almost always stretched thin, but here are a few tips to strategically stretch your school budget to include your IT needs.

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Blog | Jun 26, 2017

Building Your IT Merger and Acquisition Strategy

Your IT merger and acquisition strategy must go off without a hitch, but untangling and combining two distinct IT departments can be a headache.

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Blog | Jun 23, 2017

Lolla Cashless Wearable Tech Is Back at Lollapalooza

Lollapalooza 2017 is bringing back the Lolla Cashless program allowing guests to link a wristband to a credit card at the event.

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Blog | Jun 22, 2017

Tips for Rolling Out Your Workforce Management Strategy

When rolling out your workforce management strategy, it is important to have a plan. Here are 4 steps that are necessary for a successful one.

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Blog | Jun 20, 2017

GOES-16: A New Generation of Weather Satellite

GOES-16 is a new generation of weather satellites with stark advantages over previous models.

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Blog | Jun 19, 2017

[Interview] Ransomware Attacks and WannaCry with Matt Seeley of Carbonite

Matt Seeley of Carbonite discusses the unique danger of ransomware attacks and gives and expert insight on the the recent WannaCry virus attacks.

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Blog | Jun 16, 2017

Experimental Hockey Tech and the World Cup

The NHL experimented with new hockey tech last October with a lot of success and some hiccups.

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Blog | Jun 15, 2017

Genesys Launches New Products and A.I. at CX17

CX17 was a chance for Genesys to show off their new products, position, and A.I. We recap the conference and discuss the changes in the contact center software industry.

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Blog | Jun 13, 2017

Rise in SaaS Applications Shows a Shift in the IT Industry

SaaS applications are on the rise and this creates both advantages and challenges for modern businesses. Learn more in our blog post.

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Blog | Jun 12, 2017

Best Practices for Organizing Your Spark Space

Your Cisco Spark Space is only as powerful as you make it. Get some helpful strategies for organizing your spark space in our blog post.

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Blog | Jun 09, 2017

Top 5 Travel Tech for the Summer

Vacation season is almost here, check out this cool travel tech for your next adventure.

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Blog | Jun 08, 2017

Why You Should Care About Cloud Call Center Software

Cloud call center software will benefit the contact/call center managers just as much as the IT department. Here’s why.

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Blog | Jun 06, 2017

Mindsight’s Proven Technology Consulting Process

Mindsight’s technology consulting process seeks to understand the business before making recommendations and building roadmaps to achieve goals.

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Blog | Jun 05, 2017

How Cloud Data Security and On-Prem Security Differ

Cloud data security has different needs than on-prem security, and we explain why.

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Blog | Jun 02, 2017

Elon Musk Founds Neuralink to Connect Brains and Computers

Neuralink is a new startup hoping to develop a neural interface to connect your brain with the internet.

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Blog | Jun 01, 2017

[Infographic] The Top 3 Reasons Why Contact Center Agents Quit

Here are some of the top reasons why contact center agents quit their jobs, change careers, or find positions at different contact centers.

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Blog | May 30, 2017

Case Study: A Full Hardware Refresh Roadmap

When a client needs a hardware refresh, what they really need is a plan. See how Mindsight was able to draft a 24 month roadmap for our client.

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Blog | May 29, 2017

5 Major Milestones in Military IT

The military has been central to the advancement of IT over the years. Get a closer look at some of the major milestones in military IT history.

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Blog | May 26, 2017

Digital Transformation Roadmap Planning

A digital transformation roadmap is essential to stay relevant in our mobile-first world.

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Blog | May 25, 2017

Call Center Gamification Explained

Call center gamification pits agents against each other in healthy competition to increase motivation and enthusiasm.

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Blog | May 23, 2017

4 Software Defined Storage Benefits that Will Make You a Believer

Software defined storage benefits companies of all sizes. By separating the administration functions, it provides greater flexibility to the business.

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Blog | May 22, 2017

[Slideshare] Mindsight Beats Fundraising Goal for KYC Hustle for Health

Mindsight raised thousands of dollars to support the KYC Hustle for Health 5k Run! View our slideshare of the event.

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Blog | May 19, 2017

Ransomware Alert: WannaCry Strikes 200k Computers

The WannaCry ransomware virus has struck around the globe. Here’s how you can stop it.

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Blog | May 18, 2017

Quick Guide to Troubleshooting UCCX License Issues

UCCX licenses are an essential part of your contact/call center, but sometimes issues arise. Here are a few tips for troubleshooting UCCX License issues.

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Blog | May 16, 2017

The Cloud and the Death of the Technology Reseller

The cloud is making the technology reseller obsolete and paving the way for technology consultants.

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Blog | May 15, 2017

[Infographic] Top Five Cloud Security Threats

Check out our cloud security infographic to learn more about the top threats facing your cloud deployment and security as a service as a solution.

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Blog | May 12, 2017

Triggr Health App Aims to Treat Addiction

The Triggr Health App uses big data and sophisticated algorithms to predict and prevent relapses in people struggling with addiction.

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Blog | May 11, 2017

Call Center Representative Skills Are Not Enough in the Retail Call Center

Call center representative skills are not enough to keep your edge in a retail contact/call center. It requires the help of technology as well.

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Blog | May 09, 2017

What Is Business IT Alignment?

Business IT alignment is a concept describing how well IT meets the needs of the business, but that’s not the half of it.

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Blog | May 08, 2017

Meraki Enters the IoT with the MV Security Camera

The Meraki MV Security camera marries Meraki’s cloud-hosted networking technology with a top-of-the-line security camera.

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Blog | May 05, 2017

SpaceX Successfully Launches a Reusable Rocket

SpaceX makes history by successfully launching a reusable rocket for a client. This SpaceX reusable rocket is the first of its kind.

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Blog | May 02, 2017

Cisco WebEx Teams as a Marketing Communication Tool

Cisco Spark is an excellent marketing communication tool that helps marketers complete tasks more quickly and more effectively.

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Blog | May 01, 2017

How IT Works: What is Quality of Service

What is quality of service? It is a network feature that helps a business use their bandwidth more efficiently.

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Blog | Apr 28, 2017

Mindsight Supports Hustle for Health 5K Run

Hustle for Health is a 5K run/walk to benefit the Kenneth Young Center and raise awareness of mental health issues.

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Blog | Apr 27, 2017

The Best Contact/Call Center Consultants Will…

When searching for the best contact center consultant, make sure they have this characteristic.

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Blog | Apr 25, 2017

VMware Acquires Wavefront to Expand Cross Cloud Application Management

VMware has purchased Wavefront for an undisclosed amount. The acquisition will help VMware achieve their cross cloud management ambitions.

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Blog | Apr 24, 2017

How Cloud Security Tools Balance Risk, Cost, and Agility

Cloud security tools strike a much more favorable balance between risk, cost, and agility compared to legacy solutions.

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Blog | Apr 21, 2017

The Alert Logic Log Manager Primer

Alert Logic Log Manager is part of a suite of Security as a Service solutions that can bolster your security strategy.

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Blog | Apr 20, 2017

Agent Onboarding Best Practices: Day 1

To make the most of an agent’s first day on the job, follow these agent onboarding best practices for the contact/call center.

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Blog | Apr 18, 2017

Stop Ransomware with Effective Backups

It can be nearly impossible to stop ransomware attacks unless you have a reliable and effective data backup strategy.

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Blog | Apr 17, 2017

How to Respond to a Student Data Breach

A student data breach is a serious situation. Here are two strategies to respond to two scenarios.

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Blog | Apr 14, 2017

EPIC Launches Its App Orchard

The long-awaited EPIC App Orchard is finally here. Learn how this marketplace will help EPIC increase their electronic health record's functionality.

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Blog | Apr 13, 2017

The Transparency Strategy with Workforce Management

Transparency keeps everyone on the same page in the contact/call center. Learn how to acheive this strategy with workforce management.

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Blog | Apr 11, 2017

Two Scenarios for Security as a Service Success

Security as a Service is a cost effective alternative to staffing your own security operations center.

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Blog | Apr 10, 2017

How IT Works: The Least Privilege Principle in Active Directory

The Least Privilege Principle is a strategy that dictates how much access different accounts should have on your network through Active Directory.

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Blog | Apr 06, 2017

The Real Reasons Why Your Contact/Call Center Agents Are Quitting

Agent attrition is a serious problem in the contact center. To solve it, you must first understand it. Here are the reasons why agents leave their jobs.

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Blog | Apr 04, 2017

How Meraki Meets the Hotel WiFi Demand

Meraki offers analytics and capabilities designed to meet the needs of the hotel and hospitality industry.

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Blog | Apr 03, 2017

Top Five Things to Ask in Your Pure Storage Demo

Two for Two is an opportunity to get your hands on Pure Storage all flash array. Here are some of the most common topics discussed in a Pure Storage demo.

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Blog | Mar 29, 2017

Kymera Wand Brings Magic to Your Living Room

The Kymera magic wand allows you to control electronic devices as if by magic

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Blog | Mar 28, 2017

Top SMB IT Priorities of 2017

What are some of the top SMB IT priorities? Learn what other small businesses are focusing on this year and in the years to come.

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Blog | Mar 27, 2017

Answering the Managed Data Backup Question

Managed data backup agreements can provide much needed support and maintenance for you backup solutions.

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Blog | Mar 24, 2017

Seven Earth-Sized Exoplanets Discovered

Astronomers discover TRAPPIST-1 a red dwarf star with seven Earth-sized exoplanets.

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Blog | Mar 23, 2017

Is It Time for a Contact Center Remodel?

One study shows that environmental factors play a role in your contact center performance. Is it time for a contact center remodel?

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Blog | Mar 21, 2017

Solutions Architects and the Mindsight Consulting Philosophy

Mindsight solutions architects translate business goals into technology solutions for our clients. Learn more about our consulting philosophy.

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Blog | Mar 20, 2017

Researching the Right Managed Service Provider

Choosing the right managed service provider is really a matter of philosophy. What does managed services really mean?

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Blog | Mar 17, 2017

AWS Outage Caused by Mistyped Command

The AWS outage was a disaster, but it wasn’t caused by a hurricane or fire. All it takes is a mistyped command.

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Blog | Mar 16, 2017

What’s the ROI for a Hospital Contact Center

The ROI for a hospital contact center is better than you may think. Learn more about what leads to revenue for contact centers in the healthcare industry.

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Blog | Mar 14, 2017

Cisco Responds to Clock Component Issue in Hardware

Cisco discovered an issue in select hardware and is taking steps to solve it. Contact Mindsight for more info about the Cisco clock component issue.

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Blog | Mar 13, 2017

Hewlett Packard Enterprise Acquires Nimble Storage

HPE acquired Nimble Storage, the all flash storage provider. This could have huge implications for the storage industry. Learn more.

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Blog | Mar 10, 2017

3 Unexpected Uses for Virtual Reality in Healthcare

From stepping into the shoes of a 74 year old man to swimming beneath the sea, there are some suprising uses for virtual reality in healthcare.

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Blog | Mar 09, 2017

[Strategy] Reduce Agent Attrition in the Contact/Call Center

Agent attrition in the contact/call center is a serious challenge. Consider these strategies to reduce your agent attrition rates.

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Blog | Mar 07, 2017

Thinking About Cisco WebEx Meetings Differently

Cisco Spark is more than a set of features. It is the embodiment and an extension of your meeting. Spark meetings are way more than your standard meeting.

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Blog | Mar 03, 2017

The Genesys/Interactive Intelligence Merger Is Complete

Genesys and Interactive Intelligence are fully integrated. What does the new company look like with the Genesys Interactive Intelligence merger?

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Blog | Mar 03, 2017

Hands-On Demo Opportunity with the Pure Storage FlashStack

Demo the Cisco and Pure Storage FlashStack with Mindsight’s Two for Two program. You pick the date and time. Schedule your demo today.

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Blog | Mar 01, 2017

Understanding the Cyber Kill Chain

The Cyber Kill Chain provides an excellent starting point for understanding how a cyber attack is carried out.

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Blog | Feb 28, 2017

[Infographic] Data Backup: Tape vs. Cloud

Tape backup has been a go-to solution for a long time, but cloud offers conveniences that are hard to ignore. Learn more in our data backup infographic.

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Blog | Feb 27, 2017

[Interview] Customer Success with Pure Storage

We interview Chuck Hernandez, Systems Engineer at Pure Storage, to learn about a flash storage success story.

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Blog | Feb 24, 2017

5G Internet Is on Its Way

5G internet is on the horizon. Why do we need it? Learn how the next generation of wireless networks accounts for the internet of things.

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Blog | Feb 21, 2017

NetApp Talks Future Plans for Solidfire

SolidFire has been a part of NetApp for a year now. Explore NetApp’s future plans for SolidFire.

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Blog | Feb 17, 2017

ICAROS Combines Exercising with Virtual Reality

The ICAROS combines virtual reality and exercise into a unique experience. Learn how to fly on the ICAROS.

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Blog | Feb 14, 2017

How Close Are We to Westworld? Meet Jia Jia.

Androids are everywhere in films and TV shows today. Meet the latest in android tech, Jia Jia.

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Blog | Feb 13, 2017

[New Release] What’s New In Cisco HyperFlex 2.0?

HyperFlex 2.0 has arrived. Learn what’s new in the second iteration of Cisco’s hyperconverged solution.

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Blog | Feb 10, 2017

Mindsight Giving Back In 2017

Mindsight does our part to help our community. See how we’re giving back in 2017 by looking at past projects.

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Blog | Feb 09, 2017

[Infographic] Cold Hard Numbers: Social Media Stats on the Customer Experience

Check out this infographic that shows the importance of social media in the modern day customer experience. We've assembled some stats to show this impact.

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Blog | Feb 07, 2017

How IT Works: Data Backup Rotation Schemes

Managing your inventory of tape backups needs a plan. These data backup rotation schemes can help keep you organized.

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Blog | Feb 06, 2017

IT Consulting Is Customer Service at Heart

Good IT consulting is customer service and expertise, and we have client reviews on Clutch.co to prove it.

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Blog | Feb 03, 2017

New Tech For New Parents

Caring for a child is never easy, but this new technology for new parents can certainly lend a hand.

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Blog | Feb 01, 2017

WebEx Boards Make Cisco WebEx Teams That Much Better

Cisco released the Spark Board - now Webex Boards - on January 24, 2017. See why this solution will give you a whole new appreciation for Cisco Webex Teams.

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Blog | Jan 31, 2017

New FCC Chair, Ajit Pai, and His Vision for the E-Rate Program

In 2013, the new FCC Chairman Ajit Pai proposed significant changes to the E-Rate program, see our recap of the proposal.

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Blog | Jan 30, 2017

Tech in Non-Profits: Interview with Illinois Legal Aid Online (ILAO)

Program Director of Illinois Legal Aid Online (ILAO), Teri Ross, joins us for a brief interview about the role of technology in achieving their goals.

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Blog | Jan 27, 2017

Microsoft’s Color Binoculars Correct Colorblindness

The Color Binoculars app is a quick way for those with color blindness to distinguish between colors. Read more about them on the Mindsight tech blog.

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Blog | Jan 26, 2017

Avaya Files for Chapter 11 Bankruptcy

Avaya officially filed for Chapter 11 Bankruptcy. The Avaya bankruptcy comes on the heels of several credit downgrades. We go over the impications here.

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Blog | Jan 24, 2017

Welcoming New Members of the Mindsight Team

Starting a new job is hard, but through the Mindsight onboarding process, Mindsight does everything we can to welcome new hires to the team.

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Blog | Jan 23, 2017

Facebook Fights Back Against Fake News

Fake news is a difficult challenge for today’s media. In response, Facebook has committed itself to stopping the spread of fake news.

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Blog | Jan 20, 2017

The Technology of Inauguration Day through the Years

Inauguration Day is here. We look back at how technology has helped the country share in this event each time a new president it sworn into office.

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Blog | Jan 19, 2017

How Twilio Did (and Didn’t) Disrupt the Contact/Call Center Industry

Twilio was expected to be a huge disruptor in the contact/call center industry. What happened? The impact of Twilio is seen in the moves by major players.

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Blog | Jan 17, 2017

Ransomware, CryptoLocker, and the Importance of Backups

Ransomware attacks are more common and more dangerous than you may think. How can you respond?

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Blog | Jan 16, 2017

Martin Luther King and How Technology Is Making the World a Better Place

Martin Luther King Jr. had a few thoughts on technology. We talk about them here and how tech is changing the world for the better.

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Blog | Jan 13, 2017

My Doctor Is a Robot! The da Vinci Surgical System

A robotic surgical tool known as the da Vinci performs over 200,000 surgeries a year. Learn a little more about the future of surgical medicine.

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Blog | Jan 12, 2017

Choosing Between Cisco UCCE and PCCE

Trying to decide between Cisco UCCE and PCCE is harder than it may sound. Check out this slideshare for help deciding between the two.

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Blog | Jan 09, 2017

Cisco ONE Expands with Security Portfolio

Cisco ONE now includes security suite options for the data center, network, and WAN. See how Cisco ONE Security can benefit your environment.

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Blog | Jan 06, 2017

Knightscope K3: The Autonomous Robotic Security Guard

The Knightscope K3 offers their robotic security force for less than minimum wage. Learn more about this advance in robotics.

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Blog | Jan 05, 2017

The Case for Standing Desks in the Contact/Call Center

How effective are standing desks? Read the results of one 6 month study.

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Blog | Jan 04, 2017

Infographic: Curing Small Business Pain Points

The IT department is often the source of many small business pain points. Learn how you can account for them with a managed services agreement.

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Blog | Jan 03, 2017

Jabber Has a Brand New Look — v. 11.8 for Windows Is Here

Cisco Jabber 11.8 is out. What’s new? What’s changed? Find out what new features are available for Jabber 11.8.

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Blog | Dec 29, 2016

5 Things I Wish I Knew Before Upgrading My Contact/Call Center Platform

Moving from UCCX to a PCCE contact/call center upgrade is a daunting task. Here’s what you need to know before you start.

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Blog | Dec 27, 2016

Two Use Cases for Cisco IWAN

There a couple key use cases for Cisco IWAN including a different approach to improving application performance. See IWAN in action with these use cases.

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Blog | Dec 25, 2016

Learning from the Tech Industry’s Greatest Leaders

The technology leaders of the world have wise words on success and change. We take a look at some of their standout quotes.

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Blog | Dec 23, 2016

Google Translate and Another Step Forward in AI

Google Translate has pushed artificial intelligence technology a big step forward. Learn how.

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Blog | Dec 22, 2016

Two Sides of the PureCloud Engage Dashboard

There are two sides to the contact/call center and the PureCloud Engage dashboard ensures both teams have the tools they need.

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Blog | Dec 20, 2016

4 Reasons Cloud May Be the Best Backup Solution (and 1 Reason It’s Not)

Cloud backup solutions provide many advantages to the IT environment, but they may not always be the perfect solution it seems to be.

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Blog | Dec 16, 2016

Engineering T-Cells to Cure Cancer

Genetic engineering of T-Cells may be the cure for cancer we’ve all been hoping for.

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Blog | Dec 15, 2016

Why NICE Systems Acquired VPI and InContact

NICE Systems acquired two major competitors. Learn why this acquisition took place and what it means for the contact/call center space.

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Blog | Dec 13, 2016

Why Managed Services Providers Need to Go the Extra Mile

Mindsight is a managed services provider committed to providing exceptional customer service to our clients. Read a recent success story from the team.

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Blog | Dec 08, 2016

Not Your Average Headset: Advanced Headsets from Plantronics and Cisco

Plantronics partners with Cisco to provide headsets for the contact/call center. See what they have to offer.

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Blog | Dec 06, 2016

Security Threat: An Elaborate Phishing Attack

Learn how a hackers launched a phishing attack that spanned the globe and almost succeeded in stealing tens of thousands of dollars.

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Blog | Dec 04, 2016

Product Comparison: PureCloud and UCCX Outbound Dialing Campaigns

Outbound dialing campaigns are an essential part of contact/call center operations. Learn how major platform developers enable this ability.

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Blog | Dec 02, 2016

Cisco WebEx vs GoToMeeting: Product Comparison

Cisco WebEx and GoToMeeting are two leading video conferencing solutions on the market today, and the differences between webex vs gotomeeting are clear.

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Blog | Dec 01, 2016

The Undeniable Case for Contact Center as a Service Solutions

The cloud is even improving the contact center. Learn about contact center as a service solutions and they value they offer.

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Blog | Nov 29, 2016

Case Study: Mindsight Stabilizes VDI Deployment for Food Processor

In this case study, Mindsight helps a client stabilize and deploy their VDI application and manage their network through a managed services agreement.

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Blog | Nov 27, 2016

The Definitive Cisco WebEx Teams Adoption Strategy

Cisco Spark is a powerful tool, but it only works if your employees use it. Learn how to introduce the solution with our Cisco Spark Adoption Strategy.

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Blog | Nov 24, 2016

Mindsight Fights Food Insecurity with 3rd Annual Hunger Games

The Hunger Games are back! Check out how Mindsight helped fight food insecurity in the Chicago area this fall in our 3rd annual hunger games.

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Blog | Nov 22, 2016

How IT Works: Client Server Model

The client server model is a fundamental strategy to modern enterprise computing. Learn what it is and why it has been so successful.

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Blog | Nov 20, 2016

Quick Overview of Cisco’s New Advanced Malware Protection for Endpoints

Cisco has launched their new security solution for the enterprise. Take a first look at Cisco AMP (Advanced Malware Protection) for Endpoints.

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Blog | Nov 16, 2016

How to Get Hired in the Tech Industry

The technology industry is a tough market. Learn what technology recruiters are looking for and how to get hired in the tech industry.

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Blog | Nov 15, 2016

Case Study: Network Migration Moves Across The River

Mindsight worked with a client on a successful data center and network migration. The clients resources were relocated across the river in downtown Chicago.

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Blog | Nov 13, 2016

IT Infrastructure Consultants: Explained

Mindsight is the Chicago-area’s premier IT infrastructure consultants. Learn how we help our clients here on the Mindsight blog.

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Blog | Nov 11, 2016

Power Laces Are Here— The Nike HyperAdapt 1.0

Nike has released the HyperAdapt 1.0, and they’re based off the “power lacing” shoes from the film Back to the Future Part II.

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Blog | Nov 10, 2016

Using UCCX in Your Telephone Triage Call Center

A telephone triage call center has an important job, and sometimes healthcare can’t wait. Learn how UCCX can streamline operations in a triage call center.

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Blog | Nov 08, 2016

Using Cisco ACI and VMware NSX Together

Cisco ACI and VMware NSX are not at odds. Instead, there's actually good reason for using Cisco ACI and VMware NSX together.

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Blog | Nov 06, 2016

Case Study: Managed Services Case Study

In this managed services case study, our client was unhappy with their previous managed services provider (MSP). See what Mindsight did differently.

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Blog | Nov 04, 2016

Cubs Win! Baseball Tech and PITCHf/x

The Cubs finally did it! We take a look at the Cub’s victory and some baseball tech on the Mindsight Blog.

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Blog | Nov 03, 2016

The Avaya/Nortel Roadmap Is Not Looking Good

Looking ahead at the future of Avaya/Nortel, we have some concerns. The Avaya Roadmap is not looking good.

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Blog | Nov 02, 2016

Cisco and Apple Confirm Details of Cisco Webex Fast Lane on iOS 10

Apple and Cisco are teaming up to integrate Spark with iOS 10. We finally know what that really means for enterprise collaboration.

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Blog | Oct 31, 2016

Halloween Tech: Ghouls, Gadgets, and Applications

Halloween tech is here and ready to change the way you trick or treat. See our favorite uses of advanced technology for this Halloween.

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Blog | Oct 26, 2016

Software Defined Storage Is on the Rise, But IT Culture Needs to Change

Software defined storage could be a huge boon for IT departments, but it requires a change in mindset. Are you ready to make a change?

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Blog | Oct 23, 2016

Cisco Bolsters Spark Meetings with Worklife Acquisition

The Cisco Worklife acquisition will enhance their Spark solution. Learn more about the acquisition and what changes will be taking place as a result.

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Blog | Oct 21, 2016

The Good and Bad of Our Smartphone Culture

Smartphones have had both positive and negative impacts on our society. Are they truly beneficial or not? Learn more in this article.

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Blog | Oct 20, 2016

How Intelligent Call Routing Improves Contact Center Efficiency

Intelligent call routing allows you to save time, save money, and connect your callers with the agent best equipped to help them.

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Blog | Oct 16, 2016

When Meraki Cloud Management Is Not Enough

The Meraki management dashboard is an excellent tool, but sometimes you need more visibility. Enter Cisco Prime Infrastructure.

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Blog | Oct 14, 2016

Ethical Debate: Data Privacy and Student’s Internet Activity

Many students are using school-provided devices. Should the school be able to monitor their activity outside of school and keep that data?

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Blog | Oct 13, 2016

How to Map Your Customer’s Journey

A customer journey map gives you insight into the experiences of your buying process. Walk in your customers shoes on the Mindsight Advanced Technology Blog

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Blog | Oct 11, 2016

Top 5 Use Cases for VDI

VDI (virtual desktop infrastructure) works in a wide range of scenarios, but here are our top five use cases where VDI is particularly successful.

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Blog | Oct 09, 2016

Looking Forward: Mindsight’s 1st Year

Mindsight’s 1st year is going to be an exciting one. Learn how we’re going to shift our strategy to become more consultative with our clients.

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Blog | Oct 07, 2016

Zuckerberg And Chan Hope To Cure All Diseases By 2100

The founder of Facebook and his wife are donating billions of dollars to try and cure all diseases.

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Blog | Oct 05, 2016

Clutch.co Names Mindsight a Leader in Cloud Computing Consulting

Research and review firm, Clutch.co, released their leader matrix of cloud computing consultants, and Mindsight made the list.

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Blog | Oct 04, 2016

2 New Tech Acquisitions: The Industry Consolidates

Interactive intelligence and Avnet have been acquired by other companies in the technology industry. Learn why these deals make sense.

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Blog | Oct 02, 2016

The Disaster Recovery Ferrari and Why You Shouldn’t Buy It

At Mindsight, we consult businesses of all sizes on their disaster recovery (DR) and business continuity strategy. Keep these things in mind.

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Blog | Sep 30, 2016

The Deep Space Network: How Humans Communicate with the Stars

NASA uses immense antennas to communicate with the stars. See how the deep space network works and learn more about NASA's explorations.

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Blog | Sep 29, 2016

5 (or 7) Tips for Swapping Contact/Call Center Platforms

Migrating between two contact/call center platforms is a difficult task. Check out our tips to make the job a little easier.

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Blog | Sep 27, 2016

5 Things to Do When Planning to Migrate to the Cloud

The cloud is waiting for you. Getting there is the problem. Here are a few steps to take when planning to migrate to the cloud.

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Blog | Sep 25, 2016

Two Alternative Use Cases for Hyperconverged Infrastructure

Hyperconverged infrastructure is a hot new topic in technology. Learn some alternative use cases for hyperconverged infrastructure here.

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Blog | Sep 23, 2016

Monitoring the Network with Cisco Prime Infrastructure

Cisco Prime Infrastructure gives your network administrators both a detailed and high level view of every aspect of your network.

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Blog | Sep 22, 2016

How to Write a Customer Persona

A customer persona can help guide your contact/call center strategy. Learn how to write one and the importance of your customer persona.

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Blog | Sep 21, 2016

Delta Airlines and the Details on Disaster Recovery and Data Protection

Disaster recovery is not a simple process, and there’s a few key terms you should learn for a proper understanding of the topic.

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Blog | Sep 20, 2016

How Mindsight Transforms into a Technology Consultancy Firm

While we have always has a consultative mindset, Mindsight is transitioning to become a full technology consultancy firm.

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Blog | Sep 18, 2016

New Football Helmet Tech Could Eliminate Concussions

A new football helmet from a Seattle startup, Vicis, could prevent future concussions in the National Football League.

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Blog | Sep 16, 2016

There Is No Simplifying IT: We Know Your Job Is Hard

There's no simplifying IT. Mindsight can’t simplify your IT environment. IT is never simple, but we can still do a lot to improve your business.

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Blog | Sep 14, 2016

New Brand, New Name, Same Company: Tympani’s Rebrand

Tympani, Inc. is now Mindsight. Learn more about what went into Tympani's rebrand, becoming Mindsight, and the future of our firm.

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Blog | Sep 09, 2016

Self-Driving Uber Cars Are Cruising into Pittsburgh

Uber is deploying 100 self-driving cars in Pittsburg, and you can request a ride.

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Blog | Sep 07, 2016

Augmented Reality Applications that Aren’t Pokémon Go

Pokémon Go has paved the way for the future of augmented reality applications. Learn more about use cases and examples.

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Blog | Sep 06, 2016

5 Unexpected Ways You Can Use Video Conferencing

Video conferencing and telepresence could help your company in ways you never expected. Time to think outside the box.

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Blog | Sep 05, 2016

Labor Day and Trends for the Future of Manufacturing Technology

The manufacturing industry is going to get a few technology bumps in the near future. We celebrate Labor Day by talking tech.

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Blog | Sep 02, 2016

NASA Launches Mission: OSIRIS-REx And Life On Earth

The OSIRIS-REx mission launches in early September 2016 and will collect dust from the asteroid Bennu.

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Blog | Sep 01, 2016

From Call Center to Contact Center to Customer Engagement Center

The call center has a new name and that new name has been renamed. Welcome to the customer engagement center.

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Blog | Aug 30, 2016

How IT Works: Software Defined Storage and Storage Virtualization

There’s a lot of confusion out there. Software defined storage and storage virtualization may sound the same, but there’s differences between them.

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Blog | Aug 28, 2016

Closing the App-Data-Gap with Nimble Storage

Nimble Storage has found the app-data-gap and found ways to overcome it as well.

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Blog | Aug 26, 2016

Replace Your PBX with Cisco WebEx Teams

Cisco Spark serves as a full PBX voice system for your organization—a perfect solution. Learn how to Replace Your PBX with Cisco WebEx Teams.

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Blog | Aug 25, 2016

Making Pinterest Useful to Your Customers

Pinterest is an image-based social media platform. Learn how to use it to your advantage for your business, contact center or otherwise.

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Blog | Aug 23, 2016

Email Is Dead. Long Live Cisco WebEx Teams

Thanks to modern day innovations, email could be seeing its last days. Cisco Spark can serve as an alternative solution, if not replace email altogether.

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Blog | Aug 21, 2016

Microsoft Office 365 to Integrate with Windows 10

Windows 10 is going to integrate more closely with Office 365. Learn more and find out how here on the Mindsight Technology Blog.

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Blog | Aug 18, 2016

Making Twitter Useful to Your Customers

Learn how Twitter can be used as an effective customer service tool.

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Blog | Aug 16, 2016

NetApp All Flash Storage Launches to the #2 Spot

NetApp all flash storage is on the rise in the storage market. Learn what could be causing their success and tremendous growth in this blog post.

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Blog | Aug 14, 2016

New Citrix NetScaler Integration with Cisco ACI

Citrix NetScaler and Cisco ACI have worked together to improve application performance. This year at Cisco Live 2016, they improved upon that integration.

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Blog | Aug 12, 2016

3D Pens: A New Medium of Art

The 3D pen is here and enables artists to pull their designs off the page. Learn about how the tech works and some leaders in the market today.

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Blog | Aug 11, 2016

Making LinkedIn Useful to Your Customers

LinkedIn is a unique social platform. Understanding the what and why of LinkedIn will help you learn how best to use it.

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Blog | Aug 07, 2016

All Flash from Pure Storage: Lower TCO than Disk

All flash from Pure Storage can actually have a lower total cost of ownership compared to disk storage. Find out how in this blog post.

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Blog | Aug 05, 2016

How IT Works: 3D Printing

3D printing has the potential to change the entire fabric of our society. Here’s a description of how it works and how some have used the technology.

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Blog | Aug 04, 2016

Making Facebook Useful to Your Customers

Facebook is the king of social media. Learn how to wield it to create real connections between your company and your fan base.

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Blog | Jul 31, 2016

VMware NSX Just Got Better with Arkin Acquisition

VMware NSX recently purchased the tech startup Arkin, and with this purchase, NSX gains two new capabilities.

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Blog | Jul 29, 2016

Inventive Ways To Cool A Data Center: Fans To The Arctic

Cooling a data center is hard work. Here are a 4 clever ways to cool a data center and make the process more efficient.

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Blog | Jul 28, 2016

Virtual Reality is Going to Change Your Contact/Call Center

Virtual Reality is poised to change customer service in the contact/call center forever. Find out how in this blog post.

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Blog | Jul 24, 2016

All Flash Converged Infrastructure: Supercharge The Data Center

Survey the current marketplace and see which storage developers are offering an all flash converged infrastructure solution.

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Blog | Jul 17, 2016

Pokémon Go: Too Big to Fail and too Big to Launch

In only a couple weeks, Pokémon Go has become one of the most used, most downloaded apps of all time.

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Blog | Jul 15, 2016

Selling Secrets on the DarkNet Browser

On the DarkNet browser, there are hackers selling social media account information as if it were any other commodity.

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Blog | Jul 13, 2016

At The Intersection Of Managed Services And The Cloud

Managed services and the cloud, and disaster recovery —three leading technology strategies that all combine into one elegant solution. Read more to see how.

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Blog | Jul 12, 2016

Top IT Challenges for the SMB: Strategic Thinking

The SMB faces stark IT challenges in the business world, and technology can solve them. Learn how to address some of the top IT challenges for the SMB.

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Blog | Jul 08, 2016

Smart Pet Tech and the Internet of Things

The Tailio and Furbo are two examples of a growing pet market in the Internet of Things. Learn how these products can enrich the lives of your pets.

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Blog | Jul 05, 2016

Mindsight Walk and Olympics: Children’s Cancer Research

The Mindsight Walk and Olympics was organized to benefit St. Baldrick’s Foundation, the largest charitable donor to childhood cancer research.

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Blog | Jul 04, 2016

The Technology in Your Fourth of July Fireworks Show

The Fourth of July is for fireworks dislays. Learn how the dazzling fireworks show is planned and performed using advanced software.

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Blog | Jul 01, 2016

Grow Your Burger in a Laboratory with Cultured Beef

Beef can be grown humanely in a laboratory and yield tremendous environmental benefits. Learn how some are making the burger industry more sustainable.

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Blog | Jun 29, 2016

3 SaaS Cloud Apps to Empower the SMB

With a smaller budget and team, SaaS cloud apps offer many advantages to the SMB. Learn more about Cisco Spark, Microsoft Office 365, and Nimble InfoSight.

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Blog | Jun 26, 2016

Cisco Intercloud Fabric vs Microsoft ExpressRoute

Get a better understanding of the differences between Cisco Intercloud Fabric vs Microsoft Expressroute in Mindsight's advanced technology blog.

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Blog | Jun 24, 2016

Nanorobots Are the Cure for (Almost) Everything

Learn more about nanorobots and how they are being used in medicine and human improvement. Read the full article in Mindsight's Advanced Technolog Blog.

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Blog | Jun 23, 2016

7 Factors Impacting Your Customer Experience

Customer experience is a holistic summary of how customers feel about your brand after interactions. Learn 7 factors impacting your customer experience.

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Blog | Jun 21, 2016

Introducing the Meraki MC74 Cloud Managed Phone — The SMB’s New Best Friend

The new Meraki MC74 Cloud Managed Phone can help streamline the IT administration of the voice system through cloud technology.

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Blog | Jun 20, 2016

How IT Works: Cisco Finesse Agent Desktop and UCCX

The greatest tool at the contact center's disposal is the Finesse agent desktop. Learn how Finesse can streamline communications in your contact/call center

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Blog | Jun 17, 2016

Assistive Technology: Teen Gives Voice To The Voiceless

Assistive technology has made some remarkable strides in the healthcare industry. Learn more about the Talk, a device that gives voice to the voiceless.

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Blog | Jun 15, 2016

Streamline and Expand Your Business Capabilities with Citrix Virtual Desktop Infrastructure

Citrix VDI can open a number of doors for an SMB organization. Learn how a virtual desktop infrastructure can help.

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Blog | Jun 14, 2016

Combining Cisco ACI and VMware NSX Together

Learn how combining Cisco ACI and VMware NSX to creat a softwared defined network (SDN) can be beneficial to your environment.

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Blog | Jun 12, 2016

Predictive Flash: When Storage and Analytics Combine

Nimble’s Predictive Flash platform is structured around two components: the performance of all flash storage and the data analytics hub, InfoSight.

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Blog | Jun 10, 2016

350 Miles in 35 Minutes: Commute on the Hyperloop

What is the hyperloop? Learn more about this innovative new mode of transportation in Mindsight's Advanced Technology Blog.

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Blog | Jun 09, 2016

Your Worst Customer Service Nightmare (and How to Fix It)

They happen in every contact/call center. How you respond to customer service nightmares can make all the difference in the world.

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Blog | Jun 07, 2016

Life as a Managed Services Customer

When signing a manageds service contract you should know what you're getting into. Here's some things you can expect as a Mindsight customer.

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Blog | Jun 05, 2016

Top 5 Network Management Problems Solved by Cisco Prime

Your network administration team can overcome common challenges in network monitoring. Here are some network management problems solved by Cisco Prime.

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Blog | Jun 03, 2016

Forget Siri, Meet Viv: Evolving Virtual Assistants

Virtual assistants are getting smarter. Viv uses a dynamic program generator, which may change the way we use technology forever.

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Blog | Jun 01, 2016

The Value Of Pure Storage In The Storage Industry [Interview]

The second part of our interview with a senior sales engineer from Pure Storage about the value of flash storage and the storage industry.

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Blog | May 31, 2016

The Value of Pure Storage and the Future of All Flash Part 1 [Interview]

We interviewed Pure Storage Senior Sales Engineer, Joe Ferguson about the future of all flash storage and the storage industry.

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Blog | May 30, 2016

Talk to a Statue this Memorial Day

Thanks to a clever use of technology by the artists at Sing London, we have an opportunity to connect with great figures from the past in a new way.

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Blog | May 25, 2016

Take Your VDI Offline with VMware Horizon FLEX

VMware Horizon FLEX serves as a powerful supplement to the VDI VMware Horizon View deployment or as its own standalone solution. Learn more.

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Blog | May 24, 2016

Roku Partners with Cisco to Secure Video Streaming

Roku, announced a partnership with Cisco on May 16, 2016 to protect their streaming devices against security threats with Cisco VideoGuard Everywhere.

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Blog | May 20, 2016

How Netflix Uses Big Data to Drive Big Business

Netflix is a big business with millions of subscribers making choices on the content they wish to watch.Netflix uses big data how though?

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Blog | May 17, 2016

4 Cloud Myths You May Still Believe

Cloud computing has its fair share of half-truths and misinformation. We demystify the cloud myths here on theMindsight blog.

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Blog | May 13, 2016

How IT Works: Flash Storage

Have you ever wondered how flash storage works? Learn more about flash storage, it's history and current use cases in Mindsight's Advanced Technology Blog.

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Blog | May 11, 2016

Watson AI’s Newest Integration: Manus X Machina

An exhibit titled Manus X Machina: Fashion in an Age of Technology was held at the Met Gala in New York City and featured the cognitive dress. Learn more.

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Blog | May 10, 2016

Creating a Social Workforce with Microsoft Yammer

Yammer allows your workforce to collaborate on projects, send direct messages among peers, and share files in an experience wholly different from email.

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Blog | May 08, 2016

Keeping Up With Meraki Security

Cisco Meraki has made significant improvements to their firewall security features. Learn more about these Meraki security enhancements.

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Blog | May 06, 2016

Google Cloud Vision API Moves to Open Beta

A limited or unfinished version of Google Cloud Vision API is now available to the general public. Learn more about it here.

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Blog | May 03, 2016

Cisco Talos and the World’s Largest Hub of Cyber Crime Intelligence

Cisco Talos is the world’s largest hub of security intelligence, and it works tirelessly to identify and counter cyber-attack strategies.

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Blog | May 01, 2016

How Nimble Makes All Flash Storage More Valuable

Nimble Storage makes your all flash storage investment more valuable with predictive analytics, automation, and more. Learn more about it in our blog.

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Blog | Apr 29, 2016

Augmented Reality vs. Virtual Reality

Learn more about the difference between augmented reality vs. virtual reality and get an overview of this new and exciting industry.

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Blog | Apr 27, 2016

The FlashBlade: All Flash Storage for Big Data Demands

The FlashBlade is design to tackle the big data demands of 21st century business. How does it stack up against legacy solutions?

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Blog | Apr 26, 2016

Hyundai Recruits Cisco to Develop Connected Car Technology

Connected car technology is taking the automotive industry by storm. Hyundai recently recruited Cisco to help with its efforts in this area.

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Blog | Apr 25, 2016

A Peek Inside Mindsight’s Network Operations Center

Get a sneak peek into how Mindsight's Network Operations Center empowers us to solve the challenges in our Chicago clientele.

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Blog | Apr 22, 2016

Earth Day: How Vertical Farms Will Feed Future Generations

Vertical farming is the process of growing food in what can best be described as indoor, multi-leveled greenhouses. Learn how they'll help the environment.

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Blog | Apr 19, 2016

Cisco WebEx Teams: Cloud-Based Collaboration

Cisco Spark has reached a new level with features expanding its value as a full cloud-based collaboration platform.

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Blog | Apr 18, 2016

What Life Would Be Like Without CUCM

Cisco Unified Communications Manager (CUCM) is the center of the collaboration universe in your environment, but what would it look like without it?

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Blog | Apr 15, 2016

How Elon Musk and 4,000 Satellites Could Connect the World

Elon Musk wants to launch 4,000 satellites in the air to provide internet connection across the entire planet. It’s bold and ambitions, but is it possible?

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Blog | Apr 12, 2016

Our Take on the Microsoft SQL Server and Linux Compatibility

In March, Microsoft announced updates to the Microsoft SQL Server which includes compatibility with the Linux operating system.

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Blog | Apr 11, 2016

5 SMB Pain Points Cured by Managed Services

The SMB market has a unique set of IT challenges. Learn more about some of these key SMB pain points and how managed services can help.

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Blog | Apr 08, 2016

The Big Data Election: How is Data Earning Your 2016 Vote

2012 set the stage for a big data election, and modern day candidates are using every digital tool they can to find an edge.

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Blog | Apr 05, 2016

Can You Migrate To The Cloud [New Data]

SolarWinds just released a new survey on the state of the cloud, and it found that some IT directors don’t think they’ll ever fully migrate to the cloud.

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Blog | Apr 04, 2016

The New NetApp Flash Storage Suite after Acquiring SolidFire

NetApp recently purchased SolidFire to expand their all flash storage product line. Learn more about the new NetApp flash product suite.

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Blog | Apr 01, 2016

Carbonite Expands DR Product Suite: $14M EVault Acquisition

A business continuity and disaster recovery company, Carbonite, just purchased another major player in the DR space with their EVault acquisition.

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Blog | Mar 29, 2016

Cisco Unveils New Hyperconvergence Solution

Learn about the ins and outs of hyperconvergence on the Mindsight blog.

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Blog | Mar 28, 2016

How the Azure Stack Brings the Public Cloud On-Prem

The Azure Stack is a new hybrid cloud solution and offers some attractive benefits for organizations not ready for a full public cloud deployment.

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Blog | Mar 25, 2016

Mindsight FAQ: The Internet of Things vs. the Industrial Internet

The internet of things is an abstract concept composed of other, more specific ideas. Learn the distinctions in the IoT and the industrial internet.

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Blog | Mar 23, 2016

How to Stop Shadow IT with Cisco UCS Director and ITaaS

Shadow IT is pervasive and elusive. Stop Shadow IT in its tracks with a two pronged approach utilizing ITaaS and Cisco UCS Director.

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Blog | Mar 22, 2016

Getting Smart with SDN: Cisco’s Digital Network Architecture

The Cisco Digital Network Architecture (DNA) provides an incremental roadmap to creating a software defined network.

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Blog | Mar 21, 2016

Managed Services Is Like Tetris: A Game Story

Managed Services is like Tetris. We can help put the puzzle pieces together. With Mindsight, you can supplement your IT technology.

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Blog | Mar 16, 2016

How IT Consulting Helped a Healthcare Contact/Call Center

Mindsight's experience working with a healthcare provider illustrates a key truth in IT consulting. VIP for healthcare contact/call center.

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Blog | Mar 15, 2016

XenApp/XenDesktop 7.8 is Here. What’s New?

Citrix Xendesktop and XenDesktop 7.8 have new versions available now. See the new features here on the Tympani advanced technology blog.

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Blog | Mar 14, 2016

Advanced Skype for Business With Office 365

Office 365 now has the Enterprise E5 plan which includes advanced Skype for Business features and more.

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Blog | Mar 11, 2016

The Cybercrime Threat In K-12 Education

Cybersecurity is new challenge facing schools everywhere. Here are two ways to protect yourself from the cybercrime threat in K-12 education.

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Blog | Mar 09, 2016

What is Cloud Bursting and How Is It Done?

Cloud bursting allows hybrid cloud environments to utilize the cloud as needed. Learn what technologies make this possible and some common use cases.

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Blog | Mar 08, 2016

What’s New in Cisco Jabber 11.5 and WebEx 30.5

New Jabber and WebEx updates are here from Cisco. Check out what has changed in Cisco Jabber 11.5 and WebEx 30.5

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Blog | Mar 07, 2016

Mindsight Earns Advanced Enterprise Networks Architecture Specialization

Mindsight has maintained our Cisco networking specialization. See what it took and what kind of networking solutions Cisco has to offer.

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Blog | Mar 04, 2016

New Strategy Stops Zika Virus: Gene Drives And CRISPR

CRISPR technology could spell the end of the Zika virus through gene modification.

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Blog | Mar 02, 2016

Mindsight Named Cisco Digital and Social Marketer of the Year

Mindsight was named Cisco's Digital and Social Marketer of the Year for successfully using social/digital channels to drive brand awareness, leads, revenue.

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Blog | Mar 01, 2016

Cisco Buys CliQr for $260 Million to Expand Hybrid Cloud Offerings

CliQr, a cloud management software developer, was purchased by Cisco for $260 Million and will soon be integrated across Cisco’s data center practice.

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Blog | Feb 29, 2016

A Tech Leap Year: Where We’ve Been And Where We’re Going

It’s a leap year. Mindsight takes a look back at technology four years ago and what we can expect in 2020.

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Blog | Feb 24, 2016

8 Surefire Ways To Improve Call Center Job Satisfaction

Team motivation could be the single most important aspect of your contact /call center. Here are some other ways to improve call center job satisfaction.

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Blog | Feb 22, 2016

Pure Storage Offers All Flash To Compete With Spinning Disk

Flash storage has historically had a cost per byte ratio that was too high to be competitive in the data center, but now it can compete with spinning disk.

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Blog | Feb 19, 2016

How to Combat Shadow IT

Sometimes departments go rogue and find their own Shadow IT technology solutions. Learn how to combat shadow IT using a couple different approaches.

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Blog | Feb 17, 2016

Writing A Contact/Call Center Script For Business Goals

There are many approaches to take when writing a contact/call center script. Learn the positives and negatives to call scripts.

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Blog | Feb 16, 2016

Case Study: Local Park Service Data Center Migration

When a local park service lacked the necessary personnel for a crucial data center migration, the Mindsight managed services team stepped in to help.

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Blog | Feb 15, 2016

Abraham Lincoln And Future-Thinking Presidents

Abraham Lincoln filed a patent in the 1840s and adopted a cutting edge technology into the White House. Since then, other presidents have followed suit.

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Blog | Feb 12, 2016

How IT Works: the DarkNet

Beneath the Internet that we all know is a secret hidden layer where user anonymity is king. Learn about the DarkNet and a little of how it works.

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Blog | Feb 10, 2016

The 3 Biggest Questions in Social Media Customer Service

A company’s social media presence has become essential for customer service. That prospect comes with some big questions.

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Blog | Feb 09, 2016

Breaking down Mindsight’s IT Consulting Methodology

The Mindsight IT Consulting Methodology is a dense topic. Learn more about what goes into our consulting services and solutions in this blog post.

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Blog | Feb 08, 2016

Cisco Jabber Adoption Strategies: Encouraging Your Workforce to Collaborate with New Technologies

Jabber is a powerful collaboration and productivity tool, but if no one learns how to use it, it won't help the company. Learn Jabber adoption strategies.

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Blog | Feb 05, 2016

How IT Works: The Domain Name System

The Domain Name System is a fundamental component of the internet. Learn more about how it works in the Mindsight Tech blog.

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Blog | Feb 03, 2016

How An Elk Grove Flagship Data Center Supports “Always On” Connectivity [Interview]

We sat down and conducted an interview with the VP of Marketing at Server Central discussing their Elk Grove data center.

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Blog | Feb 01, 2016

Mindsight Featured in Study of SMB Market and Technology Service Providers

Clutch.co recently released a survey of over 400 SMBs to assess their relationship with technology service providers like Mindsight. See what it said.

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Blog | Jan 29, 2016

Case Study: Voice and Contact Center Support in Three Phases

When a contact center and voice system failed to work, this company called Chicago IT Consultant, Mindsight to provide a solution before the busy season.

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Blog | Jan 26, 2016

Next-Generation Videoconferencing: Value and Caveats

Next-generation videoconferencing is available today for businesses of all sizes. See some of the top benefits and caveats of this technology.

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Blog | Jan 25, 2016

4 Types of Companies Who Need Microsoft Office 365

Office 365 has a wide appeal to a lot of different environments, but if your company finds itself in one of these four situations, O365 could be the answer.

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Blog | Jan 24, 2016

3 Strategies to Maintain Call Center Readiness in Extreme Weather

The contact/call center needs to be ready for anything, including heavy storms. Learn three key strategies for call center readiness in extreme weather.

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Blog | Jan 19, 2016

Two Stances on Cloud Migration and Why They’re Both Wrong

IT directors tend to have one of two polarized stances on cloud migration. Both these extremes are bound to cause trouble.

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Blog | Jan 17, 2016

Office 365 Application Performance with Cisco Intelligent WAN

Microsoft Office 365 can provide a lot of value to an organization, but SaaS applications like this may require a little extra help from an intelligent WAN.

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Blog | Jan 12, 2016

Case Study: Managed Services for Foodstuff Manufacturer

A local food manufacturer required additional help migrating to the cloud and managing their network moving forward. Mindsight was happy to oblige.

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Blog | Jan 11, 2016

Considering Consultants: Things to Look for and Avoid in an IT Consultant

An IT Consultant needs to exhibit a number of characteristics, and these can be hard to pinpoint based on a website or short conversation.

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Blog | Jan 08, 2016

John Chambers, Former Cisco Systems CEO, Wins 2016 Edison Achievement Award

John Chambers has earned an award for his vision, leadership, and innovation throughout his career as head of the tech titan, Cisco Systems.

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Blog | Jan 04, 2016

Why Flash Storage and All-Flash Arrays Are Here to Stay

Flash storage and particularly all-flash arrays are a much more viable option for today’s business than ever before. See why this trend isn’t going away.

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Blog | Jan 04, 2016

The Cisco Nimble SmartStack: A Data Center Solution for 21st Century Companies

The Cisco Nimble SmartStack is the product of two of the most dynamic names in the tech industry. Learn more about this data center solution.

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Blog | Jan 01, 2016

Case Study: Managed Network Services for Centrifuge Manufacturer

Mindsight can not only design and deploy network solutions, but we can also serve as an extension of your in-house team with our managed network services.

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Blog | Dec 29, 2015

3 Key IT Strategies for 2016 Business Need To Use

Here are three of Mindsight's key observations and predictions regarding IT strategies for 2016. Stay ahead of the curve with Mindsight.

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Blog | Dec 23, 2015

Mindsight Named Top Technology Firm In Chicago

Mindsight was named a top technology firm in chicago by Clutch. Our clients were interviewed to rate us. See what our clients had to say about Mindsight.

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Blog | Dec 21, 2015

2 Common Reasons to Schedule an IT Consultation

In this blog, we discuss the two most common reasons to schedule an IT Consultation. Read more to see if it may be time for you to schedule one.

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Blog | Dec 20, 2015

EPIC’s App Orchard Is Almost Here

EPIC is set to release their app store, the app orchard, in the next few months. We look at the possibilities and the hardships this open API could solve.

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Blog | Dec 18, 2015

Behavioral Advertising and How the Internet Learns Your Interests

The internet is a clever place, and marketers are using behavioral advertising and data to drive sales and outshine traditional advertising modes.

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Blog | Dec 15, 2015

Security Threats on the Internet of Things

The Internet of Things is on its way and poised to make huge leaps in 2016. But what does that mean for security?

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Blog | Dec 14, 2015

Office 365: Saving Money With The Cloud

Office 365 has amazing attributes suited to SMB as well as enterprise organizations. The savings come from the cloud.

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Blog | Dec 08, 2015

An Intro to Cisco Intercloud and its Security Features

The intercloud is here, and Cisco is trying to make it as secure as possible. Check out some of the security measures in Cisco Intercloud Fabric.

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Blog | Dec 07, 2015

Omnichannel Needs Provoke Change in the Contact Center

Today, customers have different needs, and the contact center must adapt to these changes through an omni-channel approach.

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Blog | Dec 06, 2015

How WiFi Works: The Wireless Network Journey

We all use WiFi nearly every day, but do we understand how it works? Take a look at a high level overview of WiFi here on the Mindsight blog.

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Blog | Dec 01, 2015

Mindsight Named One of 28 UCCE Advanced Technology Providers

Mindsight is now one of a few UCCE Advanced Technology Providers. Mindsight is authorized to deploy Unified Contact Center Enterprise solutions.

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Blog | Nov 29, 2015

Mindsight Fights Hunger With 2nd Annual Charity Drive

Mindsight fights hunger in our second annual charity drive, hunger games. Read more about how we helped make an impact on food scarcity.

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Blog | Nov 27, 2015

Advanced Technology In Soldier Field And Across NFL

Advanced technology in soldier field is just one example of the steps the NFL is taking across the U.S. to integrate tech into sports.

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Blog | Nov 24, 2015

Centralize Desktop OS Deployment with the Citrix XenDesktop

The Citrix XenDesktop and VDI software enables a user to access their desktop from the cloud and carry that experience to whichever device they prefer.

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Blog | Nov 23, 2015

Understanding the Shift towards Hyperconvergence

The data center has gone through many forms as manufacturers try to increase efficiency. The next big step might be hyperconverged infrastructure.

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Blog | Nov 13, 2015

A Quick Look at Cyber Attacks of Past and Present

Cyber attacks are widespread and sophisticated. Check out some of the common types of cyber attacks and a few notable examples.

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Blog | Nov 12, 2015

OpenStack and the Global Effort to Standardize the Cloud

Openstack is an open-source cloud operating system developed by companies and individuals all around the world. See some of its core features here.

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Blog | Nov 08, 2015

Equinix: A Private Connection to the Public Cloud

The public cloud can be expensive and unpredictable. We explain how Equinix solves these issues here on the Mindsight blog.

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Blog | Nov 06, 2015

Summing Up the Dell / EMC Deal

Dell has officially purchased EMC in the largest technology deal of all time. See the events and responses surround Dell / EMC deal here.

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Blog | Nov 05, 2015

2 Key Ways to Protect Your Data: Colocation and Cloud Solutions

Protecting your VoIP is paramount to the success of your business. But how’s it done? Here’s two key ways to minimize data center downtime.

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Blog | Oct 25, 2015

Seizing an Opportunity: The Data Center Enhancements and Virtualization of Charles Industries

In this case study, Mindsight helped our client, Charles Industries, assess their environment and make several data center enhancements to resolve issues.

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Blog | Oct 23, 2015

A Tale of Two Series: The NetApp E-Series

The NetApp E-Series has proven extremely valuable to Mindsight clients in need of an effective storage solution. Learn more about the series here.

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Blog | Oct 21, 2015

Avaya and Nortel End Software Support for Many Contact Centers

Avaya and Nortel contact center and core communications platforms will lose manufacturer support.

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Blog | Oct 14, 2015

Exactly How Cisco ONE Changed Software Purchasing Forever

Cisco ONE is a new way for IT departments to acquire licenses and purchase software.

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Blog | Jul 13, 2015

Outbound Calling With Unified Contact Center Express (UCCX)

Learn how Unified Contact Center Express (UCCX) can be used to successfully launch outbound calling campaigns in the contact center.

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Blog | Jul 07, 2015

Why Creating An Effortless Contact Center Experience Is More Important Than Wowing Your Customer

Explore the truths and myths of the customer experience and discover what is truly important in and effortless contact center experience.

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Blog | Jun 30, 2015

The Millennials Are Coming – Is Your Contact Center Ready?

A new generation of tech-savvy consumers are coming to age. Learn how to prepare your contact center for Millenials.

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Blog | Jun 23, 2015

Prevent Fraud in the Contact Center

Scams and cons can impact the contact center just as they would an individual. Learn how to prevent fraud in the contact center.

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Blog | May 26, 2015

Will Twilio Disrupt Traditional Contact Center Vendors?

Many have speculated that Twilio will greatly disrupt the contact center industry and traditional vendors. Learn more about the reason behind this idea.

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Blog | May 15, 2015

Contact Center Gamification – It’s Your Turn

Gamification can improve morale and job satisfaction in your contact center. It's your turn to take advantage of it.

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Blog | May 13, 2015

10 New Features in CIC 2015 R2

Interactive Intelligence Customer Interaction Center has a new version and new features. See how it will impact your contact center.

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Blog | May 12, 2015

EMC’s Isilon Scale-out NAS Solution: The Storage Architecture of Today and the Future

Learn how Isilon and EMC are going to change the storage industry.

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Blog | May 11, 2015

Mindsight Wins Midwest Region Partner Of The Year For 2nd Year

Once again, Mindsight has earned distinction as the Midwest Region Partner of the Year from Cisco for our experience and excellence.

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Blog | Apr 28, 2015

Understanding The Value Of Nimble’s Storage On Demand

Nimble's Storage on Demand offers significant benefits to the enterprise. Learn the value on the Mindsight Technology Blog.

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Blog | Apr 15, 2015

What Does Cisco UCS Director Offer Your Data Center?

Cisco UCS Director is a shift in server strategy. Learn how it can benefit your data center on the Mindsight Advanced Technology Blog.

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Blog | Apr 13, 2015

7 Key Differentiators Explain Why the Nimble CASL Architecture Continues to Disrupt the Storage Industry

Nimble Storage has a unique architecture - Nimble CASL - that lends several key advantages. Learn more from Mindsight today.

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Blog | Apr 04, 2015

What Automation Means For The Future Of Network Engineering

Network engineering stands to radically change with the implementation of automation.

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Blog | Apr 02, 2015

5 Contact Center Trends that Demand Your Attention

Keep an eye on these trends in the contact center. Learn about the future of the contact center on the Mindsight Advanced Technology Blog.

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Blog | Mar 30, 2015

How To Use Cisco ACI To Deploy A Best Practice Configuration Down to the Network in Seconds

Cisco ACI can deliver an optimized network traffic flow using templates. Learn more on the Mindsight Advanced Technology Blog.

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Blog | Mar 23, 2015

The Growing Threat of DDoS Attacks – Mitigation Remains a Challenge

DDoS attacks can shut down your network. Learn about the growing threat of these attacks on the Mindsight Advanced Technology Blog.

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Blog | Mar 16, 2015

Email Queuing Comes to Finesse in UCCX 10.6

UCCX 10.6 now offers email queuing. Learn more on the Mindsight Advanced Technology Blog.

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Blog | Mar 11, 2015

Software Defined Storage – A Game Changing Innovation

Software defined storage is changing the game in the storage industry. Find out how and learn more about software defined storage on the Mindsight Blog.

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Blog | Mar 05, 2015

How to Integrate Cisco Call Manager with CIC

Cisco and the CIC contact center platform can work together to make both better. Learn how to integrate Cisco call manager with CIC in this blog.

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Blog | Mar 04, 2015

Evaluating Cloud for Business

Cloud can be a major boon for your business strategy. Here are some questions to ask to in evaluating cloud for business.

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Blog | Mar 03, 2015

Exceptional Service With The IoT: Contact Center Strategy

The Internet of Things is going to open up major opportunities for the contact center. Expand your service strategy with IoT technologies.

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Blog | Mar 02, 2015

How Cisco ASA with FirePOWER Addresses the Full Attack Continuum

Learn how this next-generation firewall, the Cisco ASA, can protect your environment before, during, and after the attack.

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Blog | Feb 19, 2015

Contact Centers Embrace Omnichannel Communications to Exceed Customer Expectations

The future of the contact center is omnichannel support. Learn how a fusion of all channels of communication can benefit the customer experience.

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Blog | Feb 18, 2015

Cisco Meraki Cloud Solutions Are A Great Choice for Enterprise Companies

Meraki cloud solutions provide ease of network management. Learn more about cloud-managed networking and Meraki on the Mindsight blog.

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Blog | Feb 12, 2015

What does the 802.11ac WAVE 1/WAVE 2 Wireless Networking Standard Bring to the Table?

Wireless network WIFI connections have just gotten faster with the release of 802.11ac. Learn more on the Mindsight Advanced Technology Blog.

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Blog | Feb 05, 2015

What is Cisco’s Application Centric Infrastructure and What Needs Does it Address?

Cisco’s Application Centric Infrastructure (Cisco ACI) offers your network administrator new options for managing the network.

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Blog | Feb 03, 2015

Are Cisco’s 10.5 and 10.6 UCCX Updates Worth it?

A new edition of Cisco UCCX is out. Learn what has changed and whether the upgrade is worth performing.

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Blog | Jan 12, 2015

Contact Centers Have a Case of TMA! Contact Center Acronyms

The customer service industry is flooded with thousands of acronyms. Here are several contact center acronyms that you should know.

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Blog | Jan 06, 2015

What Is Cisco’s Intelligent WAN?

Learn the ins and outs of Cisco's IWAN on the Mindsight Advanced Technology Blog.

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Blog | Dec 09, 2014

Chicago IT Consulting Firm Gives Thanks by Giving Back

Mindsight, a Chicago IT consulting firm, hosted a food drive to help the hungry during the holiday season. Read more about the Mindsight food drive.

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Blog | Nov 19, 2014

Why Nimble Storage Has Been So Disruptive In The Storage Industry

Nimble Storage has made huge waves in the storage industry. Learn the rippling effects of Nimble on the Mindsight Advanced Technology Blog.

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Blog | Oct 21, 2014

Cisco Offers Expanded Capabilities With the Release of CUCM 10.0 at No Charge

The new release of CUCM 10.0 includes a number of valuable new capabilities. Learn more about the features built into this release on the Mindsight Blog.

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Blog | Oct 05, 2014

What Don’t You Know About Cisco ISR G2 2900/3900 Series Routers?

These Cisco Routers have a few surprises up their sleeve. Learn more on the Mindsight Advanced Technology Blog.

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Blog | Sep 22, 2014

Cisco Responds to Customer Requests With Jabber 10.5

Jabber 10.5 has new features and capabilities that respond to customer requests. Learn more on the Mindsight Advanced Technology Blog.

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Blog | Jul 30, 2014

Upgrading Cisco Unified Communications Manager Past 8.X – How to Avoid a Potential Security Pitfall

Unified Communications Manager made some big changes after version 8. Learn how to upgrade to the latest version without issue on the Mindsight Blog.

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Blog | Jul 02, 2014

Which Cisco Route/Switch Core Should You Choose for Your Data Center or MDF?

Learn the best Cisco route/switch core and networking equipment for your data center. Learn more on the Mindsight Advanced Technology Blog.

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Blog | Jun 11, 2014

What is New in Cisco UCCX 10.0?

A new version of UCCX is out. Learn what has changed in UCCX 10.0 on the Mindsight Advanced Technology Blog.

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Blog | Jun 04, 2014

Now That Cisco UC Only Supports Virtualization, What Should You Know?

Cisco UC has made a big change. Learn what it means for you on the Mindsight Advanced Technology Blog.

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Blog | May 29, 2014

Evolution of a Cisco Unified Communications Phone License

Unified Communications phone licenses have changed over time. Learn more on the Mindsight Advanced Technology Blog.

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Blog | Apr 21, 2014

Cisco Unified Communications Manager 10.0 Brings Host Of New Features

Cisco Unified Communications Manager 10.0 has a new version with some impressive new features. Learn more on the Mindsight Advanced Technology Blog.

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Blog | Feb 08, 2013

Storage I/O Misalignment – The Silent Performance Killer

Learn how storage I/O misalignment could be debilitating your application performance on the Mindsight Advanced Technology Blog.

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