Mindsight
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Risk nothing. Get the cybersecurity expertise you need when you need it with Mindsight's virtual CISO. An affordable extension of your IT team.
Mindsight 's Desktop as a Service is a cloud-based VDI solution built on Microsoft's Windows Virtual Desktop infrastructure and managed by Mindsight.
Chicago full service IT solutions provider. Mindsight's website sitemap. Contact Mindsight for your IT solutions and services needs at 630-981-5000.
Mindsight is Chicago's go-to for IT services and solutions. We work with clients to mold industry-leading applications into real technology solutions, check out our case studies here.
Read insights from Mindsight in our blog, case studies, papers, and infographics. Join us at one of our IT events for a Mindsight thought leadership Exchange.
The problems we solve are those that deeply impact IT leaders. By aligning our services and solutions to the most relevant problems, we seek to deliver superiority to our clients.
Mindsight delivers technology solutions to various industries including Education, Healthcare, Manufacturing and Distribution, Insurance, and Financial Services.
Mindsight cloud managed services include monitoring of workloads, advanced alerting, patching of servers, infrastructure support, and security management.
Protect your organization from cyber threats. Testing and Analysis includes Pentesting, Vulnerability Analysis, Social Engineering/Phishing Simulations.
Mindsight, a Chicago IT consulting firm, partners with Genesys to offer on- premise and cloud contact center solutions. Genesys is a leader in cloud platforms.
Mindsight expert-level-only engineers deliver a secure architecture that helps your business scale. Optimize servers and improve business alignment.
The Mindsight organization is led by an extraordinary team of individuals based in Chicago with decades of experience in the technology sector.
Fortinet delivers broad, truly integrated, high-performance security across the IT infrastructure. Our firewall platform, FortiGate, fits any environment.
%%excerpt%% Mindsight One of Thirteen Companies Certified in Cisco's Customer Journey Platform.
View speaker presentations from Mindsight's 8th Annual Technology Roadmap Conference. Topics include: security, cloud solutions, storage and more.
Subcribe to Mindsight's blog for expert business and technology insights delivered straight to your inbox. We publish quality, original content every week.
Join Mindsight September 27 for our 8th Annual Roadmap Conference. Thought leaders and industry experts will discuss emerging technologies, trends, and strategies to help plan for the year ahead.
Watch the chat replay of the DXC YouTube Live Event that had healthcare tech experts discuss PHI and Data Ownership, health and PHI literacy and more.
This valuable webinar recording on moving your contact center to the cloud will help you make the right decision for your organization and ensure success.
Our Infrastructure Optimization Roadmap offers assessments in the data center including: storage arrays, servers, virtual environments, and the network.
Our Path to the Cloud Analysis takes a holistic view of your data center environment to determine the organization’s readiness for a migration to the cloud.
Our Collaboration Roadmap will help you shape your organization's collaboration strategy to improve communication, clarity, and efficiency in your business.
Mindsight, based in Chicago, delivers secure IT solutions and thought leadership that address your infrastructure and communication needs. Call 630-981-5000.
Our live webinar, keys to managing the contact center, explores the pros and cons of management options – on premise and cloud – and how to determine what is best for your organization.
Our Contact Center Roadmap will help you determine what strategies, technologies, and software need to be implemented in your contact center environment.
Not every application is fine-tuned to your needs right out of the box. Mindsight can create custom application development to fit your needs.
Browse the Mindsight resources library where you can find press releases, infographics, videos, slideshares, ebooks, white papers, and more.
PeopleSense is the definitive ERP and single source workforce management solution offering in-house, hosted or outsourced services for businesses of all sizes.
Log Rhythm is a security intelligence and analytics platform that enables companies to identify and stop cyber attacks that have breached their perimeter defenses.
Mindsight partners with Crowd Strike to offer an advanced suite of security solutions.
Mindsight partners with Alert Logic to offer Security as a Service solutions to our clients.
Managed cybersecurity services deliver end-to-end threat intelligence and monitoring to detect and protect against malicious activity and persistent threats.
Get a free managed services consultation when you download Mindsight's managed services brochure. View our methodology and managed services areas.
Mindsight can ensure your network is optimized to meet your ever-changing business needs and requirements. Learn more our network optimization solutions.
With cloud managed services, Mindsight can remotely support your cloud deployment in any cloud format: public, private, or hybrid.
Cisco Umbrella (formerly OpenDNS) is a cloud based gateway that provides the first line of defense against threats on the internet. Learn more.
We can help with Incident Response and Digital Forensics to prevent a cybersecurity attack. Threat Hunting, SIEM, Managed Detection and Response.
Prevent cyberattacks from crippling your business with program assessment and compliance services that include disaster recovery, compliance frameworks.
Resolve security threats and attacks with Remediation and Controls. Multifactor Authentication, Perimeter, Network Security, Endpoint Protection, Content Filtering.
Mindsight offers hybrid flash storage soutions when you want the best of both worlds- the low cost of disk and the speed of flash.
Mindsight provides remote monitoring and management of your environment and applications so you can focus on protecting and growing your business.
Visit the Mindsight blog for valuable insights on top of mind issues surrounding cybersecurity, disaster recovery, and cloud management. New content weekly.
View Mindsight's Privacy Policy to get a clear understanding of how we collect, use, protect, and/or otherwise handle your identifiable information.
Contact Mindsight for our full spectrum of technology, contact center and IT services. Headquarters in Chicago. Call 630-981-5000 or email info@gomindsight.com.
Browse our job openings on the Mindsight careers page. We have careers for engineers, consultants, marketers, account executives, and more.
Mindsight hosts various technology events in the greater Chicago area on topics that include cybersecurity, DR, and cloud. Join us for a Mindsight Exchange.
Chicago technology consultant, Mindsight, partners with Calabrio to offer workforce management and other contact/call center solutions.
Chicago technology consultant, Mindsight, partners with NICE Systems to offer call recording, quality managment, and other contact/call center solutions.
Mindsight, a Chicago IT consulting firm, partners with Cohesity to offer disaster recovery solutions and backup solutions.
Chicago technology consultant, Mindsight, partners with Zerto to offer solutions including disaster recovery and data migration services.
Chicago technology consultant, Mindsight, partners with Veeam to offer solutions including data backup and disaster recovery.
Mindsight, a Cisco gold partner, utilizes Cisco to offer networking, compute, contact/call center, and collaboration solutions.
Chicago technology consultant, Mindsight, partners with Peak 10 to offer Infrastructure as a Service and Disaster Recovery as a Service solutions.
Chicago technology consultant Mindsight partners with Citrix to offer application delivery, VDI, and virtualization solutions.
Chicago technology consultant Mindsight partners with VMware to offer several solutions including virtualization, VDI, and hypervisor.
Mindsight, a Chicago IT consulting firm, partners with Genesys to offer traditional and cloud-based contact/call center solutions.
Chicago technology consultant, Mindsight, partners with EMC to offer converged infrastructure deployments as well as storage solutions.
Mindsight partners with Nimble Storage to offer converged infrastructure deployments as well as all flash and hybrid storage solutions.
Chicago technology consultant Mindsight partners with Pure Storage to offer converged infrastructure deployments and all flash storage.
Chicago technology consultant Mindsight partners with NetApp to offer converged infrastructure deployments as well as HDD and flash storage solutions.
Chicago technology consultant Mindsight partners with Microsoft to offer core infrastructure applications and hypervisors.
Chicago technology consultant, Mindsight, partners with Barracuda to offer network security solutions, including two kinds of firewalls.
Mindsight's partner network include the best and brightest in technology - from cloud to security, contact center to disaster recovery.
Mindsight offers managed collaboration and contact center services. Businesses can receive customized support and 24x7 monitoring of their environment.
Manage your company's entire network on a single dashboard with Mindsight’s wireless network solutions and management platform.
Mindsight expert-level-only network engineers design and deploy secure custom-built networks that increase productivity and reduce operating costs.
Mindsight highly certified contact center engineers are experts in Cisco and Genesys contact center solutions, from on-premise to cloud and hybrid platforms.
Mindsight offers secure collaboration solutions for todays hybrid workplace. Chat, Call, Meet, Collaborate. We are a Cisco and Microsoft partner.
Mindsight expert-level-only engineers design, deploy and manage infrastructure solutions that minimize risk, reduce costs, and protect your data.
Mindsight, a Chicago IT solution and consulting firm, helps companies reach their technology and business objectives through our roadmap and assessment services.
Mindsight believes in being transparent, so you know exactly what you're getting. Learn more about Mindsight and why we are different.
UCCX is Cisco's standard contact/call center platform. It is perfectly sized and equipped to handle to needs of a wide range of companies.
Genesys and Mindsight offer robust contact center solutions that optimize your customer experience.
Expand your IT team with technical support (t-support) and time and materials packages available from Mindsight, a Chicago IT consulting firm.
Mindsigh's data backup and disaster recovery methodology provides our clients with a proven strategies and solutions for backup and DR.
Internet/web management tools protect your employee's web browsers from malicious content as they explore the internet.
Protect your environment behind your firewall with an Intrusion Detection Prevention System. An IDPS secures data before, during, and after an attack.
Securely connect two locations or users together with a virtual private network (VPN) from Mindsight. Our VPN solutions provide the encryption, reliability, and security.
Mindsight offers Cisco Advanced Security Appliance (ASA) with FirePOWER. Protect your applications and critical data with a next generation firewall.
Leaders in software defined networking, VMware NSX and Cisco ACI, transform physical networks into virtual machines, giving more control of your network.
LAN/WAN are essential to any modern business. Learn what components you need to make your local or wide area networks efficient and effective.
Cisco Prime Infrastructure enables you to manage your network in one centralized dashboard. Gain visibility and control of your wireless network.
Mindsight's Wireless LAN uses Cisco's advanced networking technology to give you the connection you need regardless of where you are at work.
The contact/call center must support multiple avenues of communication for their customers, learn more about Mindsight's omnichannel solutions.
Discover trends and measure call effectiveness within the contact center with Mindsight's analytics and call reporting software.
Mindsight provides call recording software for your contact center, so you never have to worry about missing important information from a call.
By predicting call volume, you can use workforce management tools to schedule the best agents for the tasks of the day.
PureCloud from Interactive Intelligence allows you to host your entire call/contact center in the cloud. Learn more about PureCloud solutions.
Mindsight is a Cisco UCCE (Unified Contact Center Enterprise) Authorized Technology Provider. We can design and deploy both UCCE and PCCE solutions.
Mindsight, a Chicago IT consulting firm, specializes in Technology Design and Deployment Services that assist you in achieving your technical objectives.
Mindsight can install, configure, maintain, and monitor Border Elements and SIP Trunking and other voice solutions for your business.
Simplify your Bring Your Own Device (BYOD) network infrastructure with technology solutions from Mindsight, a Chicago IT consulting firm.
Video conferencing solutions enable collaboration around the globe. Mindsight can plan, design, implement, or maintain video conferencing solutions.
Cisco Jabber is one of the collaboration solutions available from Mindsight, a Chicago IT consulting firm, specializing in advanced technology solutions.
Cisco WebEx allows users to collaborate anywhere through online meetings and video conferencing. Mindsight can design and implement WebEx solutions.
Web meetings solutions include Cisco Webex teams, an all-in-one collaboration application that allows access to several tools for increased productivity.
Explore the features, capabilities, and possibilities of Skype for Business with Mindsight's highly certified consultants.
Cisco Unity Voicemail solutions allow employees to access voicemail from anywhere and on any device. Learn more about it here.
Mindsight can deliver unified communications solutions voice services to IP phones, media processing devices, VoIP gateways, and mobile devices, as well as a variety of applications.
Mindsight provides services for Microsoft Office 365 which delivers Office, Exchange, Skype for Business, and more as cloud-hosted applications.
Microsoft Active Directory identifies objects, endpoints, and users in an organization. Mindsight can help you with your Active Directory needs.
Microsoft Exchange is the backbone of a company’s email and calendaring system. Support your Outlook application with a Microsoft Exchange server.
Mindsight data protection solutions leverage cloud and advanced architectures like HCI and dHCI to increase security and retention, and reduce costs.
All flash storage is an alternative storage platform that has a higher IOPS and a potentially lower total cost of ownership compared to spinning disk.
Using Citrix NetScaler, an Application Delivery Controller (ADC), Mindsight can improve application performance and provide secure remote access to your applications.
Desktop virtualization transforms an operating system on a computer into a centralized application for far easier maintenance and increased flexibility.
Virtualization condenses the data center and makes the most of your technology hardware investment. Learn how server virtualization and Mindsight can make your life easier.
The Vblock is a converged infrastructure solution from VCE, a joint venture of EMC, VMware, and Cisco. Learn about this "Data Center in a Box" at Mindsight.
The FlexPod is a converged infrastructure solution combining Cisco and NetApp hardware. It includes Cisco UCS, Cisco Nexus switching, and NetApp storage.
The FlashStack is a converged infrastructure combination of Cisco and Pure Storage. It combines the speed of all flash storage with the power of Cisco UCS.
The SmartStack is a converged infrastructure solution developed by Nimble Storage and Cisco. It combines Nimble storage with Cisco networking and Cisco UCS.
Cisco UCS combines compute, networking, storage access, and virtualization into a single, unified system. Using UCS, you can revolutionize your data center.
Mindsight offers a full set of cloud managed network solutions through Cisco Meraki. Learn more about Mindsight's cloud managed networks.
When disaster strikes, make sure your data is safe. Mindsight's cloud disaster recovery services give you peace of mind in the face of disaster.
Mindsight offers cloud backup services for companies throughout the Chicagoland area. Keep your data protected with Mindsight cloud backup solutions.
Mindsight's public cloud solution is a great way to share resources and transform your capital expenses (CapEx) into operational expenses (OpEx).
Mindsight's hybrid cloud solutions enable you to have the flexibility of the public cloud, with the dedicated resources of the private cloud.
With Mindsight private cloud solutions you receive dedicated resources that can either be on-premise in your own data center or off-premise in a colocation.
Hyperconvergence consolidates your data center by combining compute, storage, networking, and a hypervisor into a single box. Learn more.
Mindsight provides expert level technology roadmaps and assessments to help Chicago area companies achieve their technology and business goals.
Mindsight offers team messaging and conferencing tools that improve workplace collaboration including: Skype for Business, Cisco Spark, Jabber, WebEx, and Voicemail.
A recognized managed IT services provider serving the midmarket. Expert-only engineers, SSAE18 SOC 2 Type II certified, ITIL-based processes.
Mindsight offers IT services and support for companies throughout Chicago including managed IT services and technical support. We provide the knowledge, so you can achieve the best results.
Secure your business with Cybersecurity solutions that include Testing/Analysis, Assessment/Compliance, Incident Response, Remediation/Controls.
Data networks keep your business connected. Mindsight offers a full array of data network solutions to address any needs your business has.
Whether it's call recording, call reporting, workforce management, or social media analytics, Mindsight offers several contact center applications to help.
Cloud technology comes to the contact/call center. Today, companies can access a full contact/call center as a cloud-hosted service.
Mindsight offers several Cisco contact/call center solutions: Customer Journey Platform, UCCE, UCCX, and PCCE. Learn about each solution here.
Founded in 2004, Mindsight is a technology consulting firm, known for being thoughtful, transparent, and candid. Learn about Mindsight's story here.
Mindsight expert engineers help deploy, troubleshoot, update and deliver applications solutions for MS Exchange, Active Directory, MS O365, SCCM.
Mindsight expert-level-only engineers help you implement Storage as a Service so you can reduce costs, minimize disruption, and end storage refresh nightmares.
A virtualized data center is more compact, more efficient, and more effective. Learn how Mindsight can help with your data center virtualization.
Mindsight delivers hyperconverged (HCI) and disaggregated hyperconverged (dHCI) infrastructure solutions for greater simplicity, resilience and scalability.
Mindsight's IT expertise helps clients reduce costs and risk, and grow their business. Infrastructure, collaboration, cybersecurity, cloud, managed services.
Mindsight expert-only engineers design, migrate, manage and optimize your hybrid cloud for performance, accessibility and cost management.
Giving back is very important to Mindsight. We host various charitable initiatives benefiting the Chicago community on a quarterly basis.
Risk nothing. Secure your business with managed data backup and disaster recovery services. Expert-only engineers. SSAE18 SOC 2 Type II certified.
Mindsight invests heavily in expert-level-only engineering teams, process oriented excellence, and recruiting a culture of caring and honest people.
Blog | Feb 03, 2023
There is a huge amount of liability associated when any business is attacked. When healthcare organizations are attacked, lives are at risk. What can be done?
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Blog | Oct 27, 2022
Blog | Oct 21, 2022
With more people than ever working remotely at least part of the time, many companies have made or are in the process of making significant upgrades to their communication and collaboration technology. Mindsight’s Principal Consultant John Irey shared some thoughts on what’s currently happening and what needs to happen in the UCaaS space.
Blog | Oct 13, 2022
The tech sector needs qualified talent more than ever, but women comprise only about a quarter tech workforce. There’s even a huge gap in startup funding for women. Mindsight breaks down the reasons why, and how to move the needle forward.
Blog | Sep 29, 2022
Blog | Sep 08, 2022
There was a time, not so long ago, when relatively few CFOs made the leap to CEO. This is no longer the case. “The widened path for CFOs,” an article on CFOdive.com noted, “is part of a conservative response by companies looking for a steady hand to help them navigate unfamiliar terrain.”
Blog | Sep 06, 2022
An integral part of that outsourcing is what’s called an SLA — service-level agreement. Mindsight summarizes all you need to know about your SLA.
Blog | Aug 23, 2022
Cloud computing is expanding more rapidly than ever, with global spending expected to exceed $498 million in 2022 according to Gartner. That’s being driven in no small part by new cloud environments and advancements in wireless technology.
Blog | Jul 21, 2022
Blog | Jul 19, 2022
Find out the pros and cons of SD-WAN vs MPLS, what Gartner predicts, and why our analysts are pondering switching out versus for and.
Blog | Jul 12, 2022
For some, there is simply no going back to the office full-time. Is your org equipped to handle the new push towards hybrid work environments?
Blog | Jul 07, 2022
As U.S. inflation continues to rise on the way to a likely recession, IT specifically and the tech sector in general are feeling the pain.
Blog | Jun 29, 2022
In just the last couple of years cloud spending has exploded. According to Gartner, spending on public cloud services is forecast to grow 20.4% in 2022. It’s no surprise that global cloud spending in K-12 and higher education is on a parallel rocket ride. Mindsight breaks down the advantages for schools to make the migration to the cloud.
Blog | Jun 23, 2022
Remote and hybrid work are becoming the norm at countless companies. There’s just one problem: not enough workers have the tech tools they need to succeed outside the office. Mindsight's John Irey shares his insights on what is necessary for a successful shift to hybrid or full remote.
Blog | Jun 21, 2022
Disaster recovery planning is essential to business continuity. Learn the four actionable steps to creating a successful DR plan.
Blog | Jun 15, 2022
The cloud for SMBs brings several advantages, from earnest efficiencies to anytime accessibility. Here are 9 benefits of the cloud.
Blog | Jun 01, 2022
It may sound like hype, but 85% of enterprises are already operating multicloud environments. Multicloud is the use of multiple different public cloud providers, and it’s bringing big benefits to the business.
Blog | May 27, 2022
As we enter a new age where remote work is more often the rule than the exception, effective software-based collaboration tools are everything—and companies know it.
Blog | May 25, 2022
Infrastructure as a service (IaaS) is an attractive cloud strategy. Before making the launch, take these key challenges into consideration.
Blog | May 12, 2022
It’s been over two years since companies in the U.S. and around the world sent employees home, initially thinking they’d bring them back in a few weeks. That didn’t happen, of course, because the Covid-19 pandemic was just getting started. What happened instead was a remote work revolution—one that’s still going strong.
Blog | May 02, 2022
If you thought the IT talent shortage was bad in 2021, it’s going to be as bad or worse in 2022. In fact, a recent Gartner survey of IT executives identified talent as “the most significant adoption barrier to 64 percent of emerging technologies,” categorized across compute infrastructure and platform services, network, security, digital workplace, IT automation, and storage and database.
Blog | Apr 27, 2022
Blog | Apr 21, 2022
Artificial intelligence, whereby blazing fast computers are trained with massive amounts of data to perform human functions like image processing and speech recognition, is on the rise. Again.
Blog | Apr 14, 2022
There was a time not so long ago when very few companies trusted their most sensitive data and mission-critical workloads to the cloud. That’s no longer the case. Mindsight's Nick Stover discusses cloud security best practices.
Blog | Mar 31, 2022
For decades, the main security issues manufacturers grappled with involved things like vandalism, on-site theft and physical supply chain disruption. Then the Internet came along, digital technology became more sophisticated, manufacturing processes went online, and the threats increased. What is the state of cybersecurity in manufacturing today?
Blog | Mar 23, 2022
Blog | Mar 17, 2022
Blog | Mar 08, 2022
Blog | Mar 03, 2022
Cyber attacks were up yet again in the first half of 2021, but the banking industry was disproportionately affected, experiencing a 1,318 percent year-on-year increase in ransomware attacks. Mindsight's Mishaal Khan discusses these startling stats, and what to do.
Blog | Feb 22, 2022
In a fluid and tech-driven world where nearly everyone in every job must evolve to keep pace with the times or risk obsolescence, chief financial officers are no exception. Instead of miserly number crunchers, as they were long viewed, the most effective CFOs now play an integral role in nearly every aspect of the business(es) they serve.
Blog | Feb 17, 2022
Blog | Feb 10, 2022
Old and busted: "customer experience" (CX). The new hotness: "customer obsession". Find out why top businesses are reorganizing around delivering top-notch emotional experiences for the customer.
Blog | Feb 08, 2022
Microsoft’s latest “global threat activity” report breaks down 30 days’ worth of cyberattacks by industry. And you may be surprised to learn which sector led the pack. Healthcare? Nope. It’s not finance or retail, either. The big winner (by which we mean big loser) is education.
Blog | Feb 03, 2022
Blog | Jan 27, 2022
For organizations that outsource IT operations to managed services providers, there are some key things MSPs should do to safeguard themselves. Mindsight experts, CIO Tad Gralewski and Director of Internal Systems & Security Matt Cox, highlighted five key areas.
Blog | Jan 20, 2022
Blog | Jan 06, 2022
Cybersecurity isn’t just an IT problem, it’s an organization-wide issue that requires executive-level decisions. Find out why you should give security a seat at the table where decisions are made.
Blog | Dec 16, 2021
Blog | Dec 09, 2021
Blog | Dec 02, 2021
Going into 2022, one particular challenge stands out to Mindsight Cybersecurity Practice Lead Mishaal Khan: Better preparing company leaders and their employees for social engineering attacks.
Blog | Nov 18, 2021
Blog | Nov 11, 2021
Blog | Nov 03, 2021
Mindsight's Nick Stover shares his thoughts on rapid cloud adoption in recent months, and offers insight on how to migrate your environment to the cloud.
Blog | Oct 28, 2021
Blog | Oct 18, 2021
Data breaches impact your business – or will, if they haven’t already. Find out what the risks are and how to minimize the impact on your organization.
Blog | Oct 07, 2021
Cybersecurity is more important than ever. For an effective cybersecurity program, your min-sized company or organization should be following one of these frameworks. Mindsight explains the differences between CIS and NIST, and how they work for you.
Blog | Sep 28, 2021
It's been over six months since COVID-19 forced millions of Americans to work from home How has cybersecurity been effected in this weird time?
Blog | Sep 23, 2021
These days technology is at the core of every industry, from healthcare and education to financial services and manufacturing. That’s why IT is more important than ever before.
Blog | Sep 21, 2021
Find out how the Mindsight project team tackles the most difficult challenges in modern technology with our consultative approach.
Blog | Sep 16, 2021
Blog | Sep 14, 2021
By understanding the phases of a cyber attack, your can better prepare your organization for the most prevalent risks to the business.
Blog | Sep 09, 2021
Too many companies, mid-sized orgs especially, are woefully unprepared to withstand cybersecurity attacks — even as they mount and grow more sophisticated. How can you combat this dangerous reality?
Blog | Sep 07, 2021
Managed backup preserves the value of a reliable backup strategy while also overcoming many of the key challenges. Learn more about managed backup in this blog.
Blog | Sep 02, 2021
Data centers and public and hybrid clouds, Oh My! We sat down with Mindsight's Principal Architect Kevin Parker to discuss his journey as an IT professional, how he strikes a work-life balance, and influential figures who inspired who he is today.
Blog | Aug 24, 2021
The best value from managed services comes from an increase in the speed of your operations. Complete projects and deploy new technology faster.
Blog | Aug 19, 2021
Putting the customer first is much easier in theory than in practice, which is why many companies continue to substitute lip service for actual service. Mindsight breaks down why multi-channel communication is key to customer satisfaction, and retention.
Blog | Aug 17, 2021
How do you assess and align security-as-a-service to your cybersecurity risk profile? Security-as-a-service is the extension of regular technology team tools by proxy of an expert, security-focused team with a global perspective on the complex field of cybersecurity.
Blog | Aug 12, 2021
For some insight on what’s happening in the IT sector and how organizations can benefit from working with a managed services provider, we spoke with Mindsight’s CIO/COO and IT industry veteran Tad Gralewski.
Blog | Aug 10, 2021
Blog | Aug 05, 2021
As the United States and many other countries slowly transition back to a new normal in the wake of COVID-19, IT spending is finally starting to rise after a dip in 2020.
Blog | Jul 22, 2021
Why don’t enough business leaders take cybersecurity seriously — especially in this age of remote work, when it’s more crucial than ever? Mindsight's Mishaal Khan shares his thoughts on how companies should proceed in a post COVID era.
Blog | Jul 21, 2021
Integrating cyber resiliency into your general IT strategy means an investment from all business units in the security of the organization.
Blog | Jul 15, 2021
Find out how SMBs leverage managed services to reduce costs and security risks, optimize processes, and stay in compliance with regulations.
Blog | Jul 13, 2021
The percentage of women in tech has long been disproportionately small. Find out where we are currently, and how far we have to go to close the gender gap.
Blog | Jun 24, 2021
COVID or no COVID, the benefits for migrating to the cloud are many. Mindsight's Eric White breaks down the reasons why you should consider migrating sooner rather than later.
Blog | Jun 17, 2021
We like to feature a Mindsight employee in our blog as often as possible. Our people are our most valuable assets - and our success is due to their knowledge, work-ethic, commitment, and focus on our clients’ successes. Today’s “Meet the Expert” spotlight is on Brian Lareau.
Blog | Jun 15, 2021
Businesses today are using the cloud to protect against ransomware – but should they? Find out how to use the cloud as an effective backup and security tool.
Blog | Jun 10, 2021
Blog | Jun 07, 2021
When moving to a remote work environment, cybersecurity is often top-of-mind. Find out what steps you can take to enable WFH while protecting your data.
Blog | May 26, 2021
Find out what technologies are helping businesses create a frictionless customer experience and how our experts align business goals, the customer journey, and technology with the customer in mind.
Blog | May 20, 2021
Blog | May 18, 2021
Over 110 nursing homes and clinics were recently taken offline by Ryuk ransomware via a third-party breach. Find out how disaster recovery and ransomware are connected and how you can protect yourself from this growing threat.
Blog | May 13, 2021
Blog | May 06, 2021
The latest version of Gartner’s annual IT industry report is chock-full of useful insights and statistics. Encompassing roles ranging from CIOs and Heads of IT to SPVM leaders, it addresses key challenges, trends and actions for each group. At more than 50 pages, though, it’s no breezy read. Here’s a summary to save you some time.
Blog | May 04, 2021
Ensure that when you are communicating your business continuity plan, your teams are prepared to act while also protecting mission-critical data and operations.
Blog | Apr 29, 2021
There are a number of reasons why and IT project fails to come to completion. We sat down with Matt Cox, Director of Internal Systems at Mindsight, to discuss these reasons and how to prevent them.
Blog | Apr 27, 2021
The CFO and CIO could join forces to help derisk the business – but do they? Find out why the CFO and CIO can and should work together.
Blog | Apr 22, 2021
Mindsight takes a look at tools that are crucial for your remote contact center to thrive as the future of work changes, not just survive while we are all in pandemic mode
Blog | Apr 20, 2021
Ransomware and the recent outbreak of coronavirus illustrate the importance of backups in business continuity and disaster recovery programming. Learn more.
Blog | Apr 15, 2021
Microsegmentation can be achieved using SDN solutions, as it supplies security to the network interior.
Blog | Apr 13, 2021
Microsoft Teams has been widely adopted by organizations of all sizes. Mindsight's John Irey uncovers how to future-proof your phone system, and save on capital costs with Microsoft Calling, the perfect complement to Teams.
Blog | Apr 08, 2021
Podcasts. Whether you love them or hate them, they’re here to stay. Here are 7 podcasts we recommend to ease your commute, or just help you unwind but stay up-to-the-minute on tech topics.
Blog | Apr 06, 2021
Education-related cybersecurity needs a lot more attention and improvement. With education venues varying in size, purpose, and stature, the motives for attack can vary, and responses differ. Find out what Mindsight's Mishaal Khan has to say on this ever-developing issue.
Blog | Apr 01, 2021
Webex is better than ever, with enhanced features being released monthly that improve user efficiency and productivity. See what changed in 2020 in response to the COVID-19 pandemic.
Blog | Mar 30, 2021
In a world where we are obsessed with “faster” and “more”, “as-a-Service” models not only deliver increased speeds for just about everything, but scalable solutions for quickly evolving companies.
Blog | Mar 25, 2021
Matt Cox, Mindsight’s Director of Internal Systems and Security, shares some expert insights about so many more Microsoft Exchange Server attacks are happening, as well as mitigation methods that can be and are being implemented to stop them.
Blog | Mar 23, 2021
The SMB market has a unique set of IT challenges. Learn more about some of these key SMB pain points and how managed services can help.
Blog | Mar 18, 2021
As part of an ongoing interview series highlighting Mindsight’s industry-leading talent, we’re kicking things off during Women’s History Month with two of our esteemed colleagues, Senior Network Engineer Janet Knotts and Systems Engineer Kamila Bizior.
Blog | Mar 16, 2021
Here we are, almost exactly a year since the first round of stay-at-home orders were issued, yet the security landscape looks scarier than ever. Mindsight explains why it is worth developing a Cybersecurity Culture within your organization.
Blog | Mar 11, 2021
Education technology, commonly known as EdTech, was a rapidly growing sector even before the pandemic upended traditional ways of teaching and learning. Over the past year, it has morphed from merely valued-added to critical as remote learning became the norm nationwide.
Blog | Mar 09, 2021
Choosing the best VPNs of 2020 isn’t easy – which is why we did the hard work for you. Find the right VPN to support necessary WFH policies.
Blog | Mar 04, 2021
Anyone can be a victim of a cyber attack. Seriously, anyone, even your organization. Mindsight's Mishaal Khan breaks down the five most vulnerable industries.
Blog | Mar 02, 2021
Blog | Feb 25, 2021
Blog | Feb 23, 2021
DDoS attacks can shut down your network. Learn about the growing threat of these attacks on the Mindsight Advanced Technology Blog.
Blog | Feb 18, 2021
COVID-19 hit small and medium-sized businesses hard. Find out why investing in IT is more important than ever for business longevity.
Blog | Feb 16, 2021
Blog | Feb 11, 2021
Blog | Feb 09, 2021
Blog | Feb 04, 2021
How can an IVA aide in the communication and distribution of the COVID-19 vaccine? Find out how and why IVAs are so valuable for healthcare.
Blog | Feb 02, 2021
Digital whiteboard technology is changing how remote - and eventually in-person teams - collaborate over communication platforms. Find out what remote whiteboarding means for collaboration efficiency.
Blog | Jan 28, 2021
We take a look at some of the most major data breaches that occurred in the second quarter of 2020. Including Nintendo and NASA.
Blog | Jan 26, 2021
Accessibility. Flexibility. Affordability. Those are just a few reasons the “everything-as-a-service” (XaaS) model has taken off in recent years.
Blog | Jan 21, 2021
We take a look at some of the most major data breaches that occurred in the first quarter of 2020.
Blog | Jan 19, 2021
Which is better for your environment? Cisco Meraki on a premise-based network architecture. Learn more on the Mindsight Advanced Technology Blog.
Blog | Jan 14, 2021
We asked Mindsight CIO, Tad Gralewski a few questions about his career path, his outlook on tech in 2021, and his views on customer service.
Blog | Jan 12, 2021
We've all heard the IVR announce "this call may be monitored or recorded", but are businesses within their legal rights to do so?
Blog | Jan 07, 2021
What is the difference between disaster recovery and backups? Find out how to create a comprehensive disaster recovery strategy.
Blog | Jan 05, 2021
How will call centers operate in a post-COVID world? Mindsight explores a world with radically different and surprisingly familiar operations.
Blog | Dec 17, 2020
Mindsight’s picks for Top Tech of 2021 are no exception. From IoT connectivity to data security and beyond, here are some key developments to watch for.
Blog | Dec 10, 2020
Find out if your users are falling for the most common real-life phishing scams. Walk-thru the scam and find out how to protect your business.
Blog | Dec 08, 2020
Education and awareness are key when it comes to protecting your company's data while most of your team is still working remote.
Blog | Dec 03, 2020
Microsoft teams offers a rich collaborative experience, while seamlessly integrating with software you probably use. Let Mindsight help you connect your remote team.
Blog | Dec 01, 2020
Mindsight’s Security Solutions Architect, Mishaal Khan, explores cybersecurity during COVID-19 and security awareness in among remote workers in a recent interview.
Blog | Nov 24, 2020
Learn how rapid response virtual agents are making waves in the healthcare industry.
Blog | Nov 19, 2020
IT leaders are struggling to fill skill gaps. Find out how leaders are evaluating the upskill vs augment debate to support the evolution of the technology sector.
Blog | Nov 17, 2020
When VDI solutions came into the market in 2006, they delivered mobility and flexibility. VDI also provided greater security and ease of management.
Blog | Nov 13, 2020
For a long time, organizations focused on efficiency, which resulted in streamlined but brittle processes. Gartner recommends fortifying these systems.
Blog | Nov 10, 2020
“CISA, FBI, and HHS have credible information of an increased and imminent cybercrime threat to U.S. hospitals and healthcare providers.”
Blog | Nov 05, 2020
COVID-19 has disrupted several roles within companies, the CIO is no exception. Find out how this role has shifted in 2020.
Blog | Nov 03, 2020
Location independence is crucial for businesses to succeed in a “together but apart” society. Learn about 3 tech trends that point to this.
Blog | Oct 30, 2020
IT directors are vital to the success of virtual learning for remote students. Find how to support teachers and students in eLearning initiatives.
Blog | Oct 27, 2020
Each year, research firm Gartner unveils technology trends at its annual conference. Find out what they deemed to be the top things to watch in 2021.
Blog | Oct 23, 2020
There’s a saying in Chicago: If you don’t like the weather, wait a minute. A pithy way of describing something that can change quickly, it could easily characterize the state of many things these days — including business operations.
Blog | Oct 20, 2020
CRM systems are a necessity for many institutions. Unfortunately, most CRMs fall short in healthcare. Learn how EDCi's EHRConnect bridges that gap.
Blog | Oct 15, 2020
Learn about the role of a vCISO and how it augments the cybersecurity skills gap present in many small and mid-size companies and helps them navigate the complex and growing security landscape.
Blog | Oct 13, 2020
When Mindsight last dove into EdTech trends in 2018, the world was a very different place. In this era of “new normal”, what has changed since then, and what remains the same?
Blog | Oct 06, 2020
Concerns over privacy with google classroom linger, despite its dominance among eLearners across the country...
Blog | Sep 29, 2020
The cloud contact center provides a number of advantages over the traditional model. Our expert discusses why you should consider the cloud for your CC.
Blog | Sep 24, 2020
After nearly two decades in service and one decade of being unserviceable, many of Cisco’s older phones are about to face the final curtain. Or are they?
Blog | Sep 15, 2020
Blog | Sep 10, 2020
Are you using cloud computing effectively? Many ask what is IaaS, PaaS, and SaaS - and are already using all three models. Read for examples, definitions, and to find out the most common use cases.
Blog | Sep 08, 2020
VDI (virtual desktop infrastructure) works in a wide range of scenarios, but here are our top five use cases where VDI is particularly successful.
Blog | Sep 03, 2020
Blog | Sep 01, 2020
The insider threat is on the rise as both malicious and negligent users find new vulnerabilities in a rapidly deployed remote work environment.
Blog | Aug 27, 2020
The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
Blog | Aug 26, 2020
How has data center architecture evolved from converged infrastructure to HCI and dHCI? Find out how these infrastructure models compare.
Blog | Aug 18, 2020
This Fall, going back-to-school is more complex than ever. These back-to-school technology insights help break down the models and related IT challenges.
Blog | Aug 13, 2020
What is everything-as-a-service (XaaS)? See how Gartner and other analysts forecast cloud computing and the servitization of tech for 2020 and beyond.
Blog | Aug 11, 2020
Here are four ways artificial intelligence improves healthcare accessibility today. Find out how conversational AI and RPA give patient's higher quality care.
Blog | Aug 06, 2020
Compare Veeam vs Zerto backup solutions in the context of a strategic disaster recovery plan to match the needs of your business. RPOs, RTOs, and Replication!
Blog | Aug 04, 2020
A delayed tech roadmap impacts your ROI and capabilities. Managed services, and the conversations it elicits, help keep your tech roadmap on schedule.
Blog | Jul 30, 2020
It wasn't a cyber attack; major cloud platform provider quickly reported downtime as a result of a simple, but costly, typo. Here's the Cloudflare outage - distilled.
Blog | Jul 28, 2020
While you can never completely prevent a data breach, here are the fundamental steps you can take to mitigate risk and protect mission-critical assets.
Blog | Jul 23, 2020
In August of 2019, the Federal Communications Commission (FCC) passed two new federal laws - Kari’s Law and the Ray Baum’s Act. How do these changes impact your business?
Blog | Jul 21, 2020
The Jobs Report and hard data on tech sector layoffs leaves little to the imagination as to the fate of the economy. So why are IT tech leaders optimistic?
Blog | Jul 16, 2020
The latest collaboration technology trends for 2020 have shifted, as remote work, telehealth, wearables, and video conferencing tools take over.
Blog | Jul 14, 2020
What are the 7 layers of security - and have they changed? Or is there a new way to frame cybersecurity practices focused on mission critical assets?
Blog | Jul 09, 2020
Uncertainty around the upcoming school year is leaving education and IT leaders seeking improved blended learning solutions - for virtual and distance learning. Office 365 for Education takes the same applications found in the standard office suite and positions them in the cloud.
Blog | Jul 07, 2020
Disaster recovery plan rewrites are in full-swing as CIOs and IT leaders uncover how COVID-19 and business continuity inform proactive planning for whatever is coming next.
Blog | Jul 02, 2020
In 2013, Kari Dunn was killed by her estranged husband in a Texas hotel room. Her death sparked legislation - Kari's Law - to make direct dial of 911 a Federal mandate.
Blog | Jun 30, 2020
Why is the network access control (NAC) market steadily growing, after years of slow growth? Find out why you need NAC and how to get started.
Blog | Jun 25, 2020
Find out how CIOs are able to reduce telecom costs with telco agreement reevalutation, assessments and audits, and creative technology solutions.
Blog | Jun 23, 2020
One of the biggest FAQs we hear: what is Shadow IT? Learn the definition, examples, benefits, risks, and how to approach shadow IT in your organization.
Blog | Jun 18, 2020
Accelerated cloud migrations are tied to significant cuts by IBM, Deloitte, and DXC technology. Are businesses finally making smart cloud migration decisions?
Blog | Jun 16, 2020
The Red Team vs Blue Team delineations refer to a comprehensive offensive and defensive approach to security. Learn more about cybersecurity roles.
Blog | Jun 11, 2020
Learn about the top 7 cybersecurity threats to financial services and how you can prevent and respond to the most prevalent attacks.
Blog | Jun 09, 2020
Can school districts find a secure and interactive remote learning tool? What can we expect as we look ahead to the 2020-2021 school year? Read more about secure distance learning platforms.
Blog | Jun 04, 2020
Better appointment scheduling is possible if you leverage AI for the patient experience. Learn strategies for implementing health technologies as Covid-19 restrictions lift.
Blog | May 28, 2020
Rapid remote access deployments mean the number of endpoints has grown dramatically. Bringing endpoint and cloud security together might just help reduce this cybersecurity risk.
Blog | May 27, 2020
Read Part 2 of our ‘What Is Cloud Storage’ series about types of cloud storage; solutions; and object, block, and file storage.
Blog | May 21, 2020
It might seem counterintuitive, but a crisis could just be the perfect time for a technology refresh. Find out the 5 signs now is the time to take on those long-term IT projects.
Blog | May 19, 2020
Gartner has updated its 2020 forecast and an IT spending drop is imminent - no surprise. Find out how CIOs are investing and the best cost optimization practices for IT today.
Blog | May 14, 2020
Almost half of all companies report an increase in cybersecurity attacks during the Covid-19 crisis. What’s more? 49% say a data breach is imminent.
Blog | May 12, 2020
More and more agents are working remotely. Here are some best practices to follow for deploying work-from-home contact center agents.
Blog | May 05, 2020
The 2020 WFM trends impacting contact center leaders across the globe include expanding use cases, SaaS deployment, AI and analytics, and more. Read the analysis here.
Blog | Apr 30, 2020
Blog | Apr 28, 2020
Blog | Apr 23, 2020
Concerns over privacy with google classroom linger, despite its dominance in schools across the U.S. Students across the country are start...
Blog | Apr 21, 2020
Blog | Apr 16, 2020
The number of employees now working remotely has grown enormously. What does this growth mean for remote network access and infrastructure demands?
Blog | Apr 14, 2020
In light of ongoing work-at-home requirements, businesses are looking for secure video conferencing solutions. Read about recent web conferencing security incidents and how one contender is changing the game.
Blog | Apr 09, 2020
DaaS, desktop-as-a-service, is taking off as companies adapt to the modern workspace. Find out what’s new in DaaS and why Azure and AWS are taking note.
Blog | Apr 07, 2020
CX is no longer relegated to a single department in the organization; it’s fundamental to the mission. The COO and the customer experience are more entwined than ever before.
Blog | Apr 02, 2020
Blog | Mar 31, 2020
Blog | Mar 24, 2020
Blog | Mar 17, 2020
The impact of Covid-19 has yet to be fully understood. How do businesses adjust, endorse social distancing, work remote, and still collaborate?
Blog | Mar 10, 2020
Blog | Mar 05, 2020
When building a data backup strategy, what are the essential components? We go over the top must-haves in honor of World Backup Day, March 31st.
Blog | Feb 25, 2020
On January 30, 2020 Cisco Webex Teams released an enormous update designed to drastically improve the user experience. Find out what’s new in Cisco Webex Teams and why there’s buzz around collaboration technology.
Blog | Feb 20, 2020
Cisco UCCE vs PCCE contact/call center platforms for enterprise-scale environments. Choosing between them is not always a simple matter. Get help here.
Blog | Feb 18, 2020
Use one of these data backup methods aligned to a disaster recovery program to ensure you are prepared for everything, from ransomware to power outages.
Blog | Feb 13, 2020
Blog | Feb 11, 2020
Cloud cost management is one of the biggest hurdles businesses of every size must overcome on their cloud journey. Find out how to achieve predictable cloud spending.
Blog | Feb 06, 2020
The NIST Privacy Framework, released in early January, provides some preliminary guidance on how organizations can protect both the security and integrity of consumer data.
Blog | Feb 04, 2020
Find out how to integrate temporary employees into the call center and how everything – from the environment to the technology – plays a role in improving the CX during peak seasons.
Blog | Jan 30, 2020
The VDI market is expected to grow 27% between 2016 and 2023. Find out what the VDI adoption trends are and how businesses are realizing the benefits of virtualization.
Blog | Jan 28, 2020
Command and control attacks pose a significant risk to the business. Cisco Umbrella is ready to stop them. Here’s how.
Blog | Jan 23, 2020
Dealing with IT project pushback is, unfortunately, an everyday reality for the CIO. Here are 3 tips for dealing with pushback and getting buy-in for imperative technology projects.
Blog | Jan 16, 2020
Multi-factor authentication deployments are on the rise – but how does MFA protect your organization? Find out the basics, pros, cons, and tips to make MFA work for you.
Blog | Jan 15, 2020
Meet Matt Thode, Mindsight’s Director of Service Delivery. Matt lays out the trends in IT service delivery, technology adoption, and the unique value an MSP like Mindsight provides.
Blog | Jan 07, 2020
When the time comes for upgrading the data center, make sure you evaluate all options – from hardware to architecture to the data center itself. Refresh or rethink – you choose.
Blog | Jan 02, 2020
2019 was a busy year. From dHCI to a measurable shift toward multicloud deployments, technology remains in flux. Check out our list of the top technology stories of 2019.
Blog | Dec 31, 2019
Check out the top contact center stories of 2019. Whether it's robocalls or chatbots, 2019 saw many technology developments for the call center.
Blog | Dec 26, 2019
Protecting student data is easier said than done. Learn seven guidelines for your own security policy.
Blog | Dec 24, 2019
What is disaster recovery as a service and how are new options shaping the direction businesses take in 2020? Learn how to mitigate risk with comprehensive DR programming.
Blog | Dec 19, 2019
The latest data center architecture – dHCI – is making waves. Find out why Gartner and IDC note dHCI as a market to watch in 2020.
Blog | Dec 17, 2019
The sad state of cybersecurity affairs means thousands of breaches occurred in 2019. Find out who made the naughty list in this biggest data breaches of 2019 report.
Blog | Dec 12, 2019
The time for predictions is upon us. Here’s our analysis on the top technology trends of 2020 – and the impact they will have on businesses around the globe.
Blog | Dec 05, 2019
Despite enormous growth in public cloud markets, 80% of IT leaders report moving workloads on-premises. What is cloud repatriation and why is it happening?
Blog | Nov 19, 2019
Building a viable data backup strategy isn’t easy. Our experts weigh in on the 5 things every data backup policy must have.
Learn some of the fundamental frameworks that show how to design a technology roadmap in this companion piece to the Ultimate Guide To Creating A Technology Roadmap.
Blog | Nov 05, 2019
Find out the top 5 reasons why customers hate call centers and what you can do to switch the narrative and build a frictionless customer experience.
Blog | Oct 31, 2019
Hyperconvergence is a new data center strategy that replaces traditional converged infrastructure. Learn more about the benefits of HCI and its predecessory - dHCI - here.
Blog | Oct 29, 2019
While cyberattacks have increased in both number and impact, cybercriminals’ ransomware targets manufacturing specifically to disrupt production, collect intellectual property, and increase ransoms.
Blog | Oct 24, 2019
Blog | Oct 22, 2019
With the explosion of “Big Data” and the need for improved analytics, it can be tempting to keep every byte of data – you might need it. But can you ever have too much data?
Blog | Oct 17, 2019
The rise in ransomware is threatening an increasing number of organizations, from small businesses to the enterprise. How can you protect yourself from a ransomware attack?
Blog | Oct 15, 2019
dHCI is the next evolutionary step in data center architecture. Come learn what it is all about at our live Chicago tech event on 10/30/19.
Blog | Oct 10, 2019
Chatbots in the call center are more relevant than ever for customers seeking frictionless experiences. Find out how chatbots fit into the customer journey.
Blog | Oct 08, 2019
Business intelligence means making smart, data-driven decision. Find out how cloud analytics improve BI for businesses of every size.
Blog | Oct 03, 2019
Like the cloud, edge computing will impact the data center. But how? Learn what to expect and how to implement edge technology.
Blog | Oct 01, 2019
Unsurprisingly, predictive analytics improve patient care. Find out how organizations are implementing predictive analytics today.
Blog | Sep 26, 2019
The rise in cyber attacks means increased scrutiny on security trends of 2019 and beyond. Find out how other organizations are investing.
Blog | Sep 24, 2019
In yet another indication of their focus on collaboration, Cisco acquires Voicea, an innovative AI-based collaboration tool.
Blog | Sep 19, 2019
Disaster recovery in the cloud is now common. Learn how businesses achieve IT resilience, whether in Azure or AWS, via disaster recovery solutions.
Blog | Sep 17, 2019
Advanced in cooling data centers and reducing energy consumption are driving investments by organizations around the globe. Can smaller data centers compete?
Blog | Sep 12, 2019
In the first six months of 2019, over 4.1 billion sensitive records were exposed. How can you avoid being a target for cybercriminals?
Blog | Sep 10, 2019
Centralized call centers in manufacturing deliver a personalized and streamlined customer experience that overcomes location-specific obstacles.
Blog | Sep 05, 2019
How does collaboration technology shape the future of remote work? Find out on 9/19/19. Register today.
Blog | Sep 03, 2019
The cloud in higher education is creating a digital transformation, impacting how users access, share, and use applications both on- and off-campus.
Blog | Aug 29, 2019
EDCI’s EHRConnect cuts contact center costs and eases the patient experience with a direct Epic integration, improving healthcare outcomes.
Blog | Aug 27, 2019
By interconnecting automation and assurance, Cisco DNA Center simplifies and creates intent-based network management.
Blog | Aug 20, 2019
What IT leadership trends are taking center stage today? We analyze results from recent reports and studies to unlock the top CIO skills.
Blog | Aug 15, 2019
A shift in network management looms, and SDN infrastructure management provides a potential proactive solution. Are IT professionals ready?
Blog | Aug 13, 2019
Find out in this live contact center webinar how industry veterans optimize deployments to enable hidden features and improve CX and ROI.
Blog | Aug 06, 2019
The cloud is changing manufacturing and distribution processes in more ways than one, bringing much-needed benefits to a vital sector.
Blog | Aug 01, 2019
People Insights provides contextual data to build relationships and power collaboration in Webex.
Blog | Jul 30, 2019
The rise of the cloud-based contact center has made Genesys PureCloud a stand-out among call center platforms.
Blog | Jul 25, 2019
Cisco buys Acacia in yet another optics-based acquisition, showcasing Cisco’s commitment to optical coherent technology.
Blog | Jul 23, 2019
How do cybersecurity vs regulatory compliance frameworks overlap and interact to protect businesses, consumers, and data?
Blog | Jul 18, 2019
What’s the difference between WFM vs WFO? Workforce management is a subset of workforce optimization, both leading to an improved customer experience.
Blog | Jul 16, 2019
How do organizations go about choosing a cloud provider? Consider these five factors before making your decision.
Blog | Jul 11, 2019
Event correlation is a technique for analyzing a large set of event points and identifying relationships or patterns that signal a security threat.
Blog | Jul 09, 2019
Securing your ICS environment is vital to ensuring improved efficiencies in production, handling, and distribution. NIST’s new guide offers a framework for implementation.
Blog | Jul 04, 2019
The history of cyber attacks is rife with lessons to learn. Review a brief history and learn from the mistakes of others.
Blog | Jul 02, 2019
Cloud cost optimization is one way IT manages a lean budget while still providing key resource allocation to the business.
Blog | Jun 25, 2019
Multigigabit technology is about optimizing your current wired infrastructure for today’s – and tomorrow’s – connectivity needs.
Blog | Jun 20, 2019
Digital workspace management platforms give IT professionals visibility into the network, user behavior, and device access, all in a single dashboard.
Blog | Jun 18, 2019
Learn how John Irey - a Mindsight Principal Consultant in contact center technology – sees his role and the future of the contact center.
Blog | Jun 13, 2019
From slow connections to outright outages, these common wireless network challenges can impact productivity and business operations.
Blog | Jun 11, 2019
Understanding the most common cybersecurity mistakes businesses make can help your organization better prepare for cyber attacks.
Blog | Jun 04, 2019
By breaking down the complexities around high agent turnover, businesses have an opportunity to reduce agent attrition and improve the customer experience.
Blog | May 30, 2019
It’s an epidemic: 48 billion robocalls in 2018 and no sign of slowing. Understanding the robocall problem and how consumers and businesses manage the deluge is no easy task.
Blog | May 28, 2019
55% of U.S. businesses have cyber insurance. Is there a benefit and why do some organizations say they have no plans to invest?
Blog | May 23, 2019
The 3-2-1 backup strategy provides a framework on which businesses can build resilient disaster recovery strategies for whatever comes their way.
Blog | May 21, 2019
Feeding security with insights means recognizing that cybersecurity is a continually evolving entity. The feeding security methodology helps organizations engage in continuous monitoring, remediation, and security.
Blog | May 16, 2019
Microsegmentation is key to creating granularity in the data center and across hybrid IT deployments, prompted by the rise in network virtualization.
Blog | May 14, 2019
The client server model, distinct from centralized computing, enables improved technology management as the number of connections grows.
Blog | May 09, 2019
Mindsight named Cisco’s best enterprise networking partner by SLED Illinois committee in recognition of excellence in delivering technology services to the education sector.
Blog | May 07, 2019
Cloud-based contact centers are the next call center trend, but how do the top platforms compare? Read about PureCloud and CJP and how to determine which is right for you.
Blog | May 02, 2019
Finding the right cloud provider - whether its AWS or Azure - isn’t easy. Here are the high-level differences between the two, plus an overview on how to get started in a cloud migration journey.
Blog | Apr 30, 2019
Business IT alignment is essential to survival in today’s market, yet many businesses struggle to find perspective and expertise in meeting business goals.
Blog | Apr 25, 2019
Join Mindsight for our upcoming Chicago Tech Event - Building A Secure Foundation. This conversation centers on cybersecurity frameworks and how businesses can improve their security posture.
Blog | Apr 23, 2019
Determining the appropriate disaster recovery testing schedule for your organization can be a challenge. Learn the factors and strategy behind disaster recovery planning and the feasibility of managing timeframes.
Blog | Apr 18, 2019
FedRAMP-compliance is mandatory for agencies transmitting federal information via the cloud. Find out the basics and how to ensure cloud data security for your business.
Blog | Apr 16, 2019
Securing a security analyst for businesses in a time when data breach costs are expected to reach $6 TRILLION annually is a necessity. Find out the how, the who, and what they do on the Mindsight blog.
Blog | Apr 09, 2019
The 802.11 family has a new member: meet 802.11ax, or Wi-Fi 6, boosting connectivity today for the network of tomorrow.
Blog | Apr 04, 2019
News is out. Pure Storage’s Compuverde acquisition is expected this month and will change the data storage and cloud conversation.
Blog | Apr 02, 2019
Flex licensing puts the power back with business in finding the right collaboration subscription suite for your needs.
Blog | Mar 26, 2019
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Blog | Dec 27, 2018
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Blog | Dec 19, 2018
TCPA Compliance drives the marketing strategy for any contact center making third-party generated outbound calls. Multiple FCC prosecutions put many contact centers at risk. Are you?
Blog | Dec 18, 2018
Blog | Dec 13, 2018
SDN is a growing trend. Cisco ACI Anywhere looks ahead to where the emerging needs of network administrators are focused – the public cloud.
Blog | Dec 12, 2018
The dawn of the new year is upon us, and your mobile strategy for 2019 needs an update. Find out how – and why – businesses are getting started on implementing mobile touchpoints and how you can keep up.
Blog | Dec 11, 2018
HPE InfoSight seems to have few detractors. And it’s no surprise why. Impressive performance and preventative analytics, powered by AI, are changing the nature of infrastructure management.
Blog | Dec 05, 2018
AI impacts the contact center of today – and tomorrow. Here are 6 ways leaders can expect AI to change the way their business interacts with customers.
Blog | Dec 04, 2018
The Cisco Duo acquisition is complete, but what does that mean for customers and partners eager to implement security solutions?
Blog | Nov 29, 2018
Join education experts December 12 for Safety In Schools: Securing The Educational Enterprise. Discussion covers network security, data privacy, and more.
Blog | Nov 28, 2018
Workforce optimization tools are changing the way contact center supervisors manage and measure the contact center. Find out the benefits, features, and options.
Blog | Nov 27, 2018
In the Tech Terms Dictionary Storage Edition Part 1, learn definitions (and context) for primary storage, secondary storage, and more.
Blog | Nov 22, 2018
The question on the mind of IT data center experts: can edge computing reduce costs for SMBs’ data centers? Edge computing is the offloading of network computing to geographically distant nodes.
Blog | Nov 21, 2018
Improved backup solutions help manufacturers reduce downtime with Microsoft Office 365. Support your business and find success with improved O365 solutions in the cloud.
Blog | Nov 20, 2018
Customer service-minded folks have probably already heard about a channel-less contact center. But what is it and what does it mean for your channel-centric strategy?
Blog | Nov 15, 2018
This Veterans Day, Mindsight honors veterans in our community. We followed Dana Bailey, Mindsight’s VP of Operations, as he spoke at a service at a local school.
Blog | Nov 14, 2018
What is the secret brine to customer satisfaction, and how does the moment of truth fit in? Align your technology to your goals and find out.
Blog | Nov 13, 2018
As the hardware in district data centers comes end-of-life, it’s worth taking a look at transitioning to the cloud for education.
Blog | Nov 08, 2018
Join Mindsight CTO, Jason Wankovsky and other industry experts for CAMP IT: Nov. 14 to learn strategies for disaster recovery and business continuity.
Blog | Nov 07, 2018
Cut carbon emissions and improve employee satisfaction by employing work from home models in your green contact center.
Blog | Nov 06, 2018
Mindsight’s CTO and VP of Consulting Services, Jason Wankovsky, lays out his views on leadership and how technology impacts our clients.
Blog | Nov 01, 2018
Your digital wallet is getting a makeover: what are the ecommerce trends anticipated in 2018 and beyond? Follow for the scoop on the FinTech revolution.
Blog | Oct 31, 2018
The season of tech horror stories approaches, and we’ve found the most frightening, the most immersive, and the most … filled with flames?
Blog | Oct 30, 2018
You can have too many calls. Call reduction strategies divert your call center traffic to other channels and use your resources effectively.
Blog | Oct 25, 2018
Mindsight is sponsoring GMIS and the upcoming GIANTS conference in early November. Find out what’s included and why we’re GMIS members.
Blog | Oct 24, 2018
Use our top contact center scheduling tips to create a schedule most everyone loves and improve your contact center performance.
Blog | Oct 23, 2018
Choose a managed services provider that has the certifications to show they mean business, like the SSAE18 and industry compliance knowledge.
Blog | Oct 18, 2018
5 steps to create and implement a call center flexible work model that reduces agent attrition across the contact center.
Blog | Oct 17, 2018
When patient’s lives are at stake, everything seems vital. Find out what to prioritize when you create a healthcare technology IT budget.
Blog | Oct 16, 2018
Developing a manufacturing backup and disaster recovery strategy takes goal focus and expert knowledge that only comes with a true DR Team.
Blog | Oct 11, 2018
Networking is the system-level understanding of computing. Use the Tech Terms Dictionary Network Edition to sharpen your network lexicon.
Blog | Oct 10, 2018
Does Dragonfly, Stuxnet, Petya, or WannaCry sound familiar? The hackers are ready for the cybersecurity in manufacturing storm.
Blog | Oct 09, 2018
Meet Mindsight’s VP of Sales, Mark DiBenedetto, as he gives insight into leadership, mentorship, and the work Mindsight does every day.
Blog | Oct 04, 2018
PCI compliant hardware somehow falls under the radar for businesses attempting to meet PCI DSS compliance standards.
Blog | Oct 03, 2018
Disaster recovery in schools is more important than ever. How can you prepare for the worst? Use our template and guide to get started.
Blog | Oct 02, 2018
Blog | Sep 27, 2018
The tech terms in use today are changing. Yesterday, it was ‘PC’. Today, ‘cloud’. Tomorrow? . Get the lingo right with our tech dictionary.
Blog | Sep 26, 2018
Security in the cloud keeps many businesses from exploring a more agile solution. Should CTOs and CIOs keep holding the business back?
Blog | Sep 25, 2018
When it comes to the best practices for developing a digital customer experience strategy, examples abound. But what's the secret?
Blog | Sep 20, 2018
Emerging technology in the contact center is an enticing prospect, but how can companies integrate with the customer journey in mind?
Blog | Sep 18, 2018
How can you deploy Cisco SD-WAN to improve efficiency, collaboration, and application performance? Cisco’s acquisition of Viptela in 2017 ...
Blog | Sep 13, 2018
What is intent-based networking? Cisco DNA Center uses machine-learning algorithms to predict, protect, and adapt the network.
Blog | Sep 12, 2018
PCI Compliance V3.2.1 went into effect in May 2018, yet many businesses are still non-compliant. What’s the risk?
Blog | Sep 11, 2018
What is the TAM role at Mindsight and how does it affect our clients? Meet Mindsight’s TAM, Nicole Barracca and find out.
Blog | Sep 05, 2018
Learn how to create a high-performance culture built like the best from Mark Griesbaum at the 8th Annual Technology Roadmap Conference.
Blog | Sep 04, 2018
IT leadership is vital to helping teachers integrate tech in the classroom. Find out how to support tstudents by developing a strategic plan.
Blog | Aug 30, 2018
Find out how to make the business case for the cloud in the contact center and solve every day challenges, from cost control to scalability.
Blog | Aug 29, 2018
Mindsight wins Cisco awards: Most Strategic Partner in Collaboration Architecture and Best Partner Hunter. Find out why.
Blog | Aug 28, 2018
IT budget planning in education is no easy task, especially since funding initiatives seem to change daily. Learn more about budget strategy.
Blog | Aug 23, 2018
Find out how to manage third party vendor risks. Join Mindsight’s VP of Ops for a panel discussion on this topic on September 27, 2018.
Blog | Aug 22, 2018
Find out how Gen Z and the contact center industry are shifting to make waves in collaboration, customer experience, and the digital wave.
Blog | Aug 21, 2018
Find out how to implement cloud solutions for your business? Migrate efficiently, mitigate risk, and minimize user impact with the cloud.
Blog | Aug 16, 2018
Register for Mindsight’s 8th Annual Technology Roadmap Conference on September 27, 2018 at the DoubleTree Suites in Downers Grove, IL.
Blog | Aug 15, 2018
Attracting and retaining top talent in the contact center is no easy feat. Find out how to attract top contact center talent and keep it.
Blog | Aug 14, 2018
Meet Mindsight’s VP of Operations, Dana Bailey, as he discusses what it takes to provide extraordinary service delivery.
Blog | Aug 09, 2018
Use the contact center PCI DSS compliance checklist to ensure your call center is prepared for the v3.2.1 PCI DSS annual review.
Blog | Aug 08, 2018
Creating a comprehensive security strategy means understanding data security layers. Find out more about defense-in-depth. And ogres.
Blog | Aug 07, 2018
Which SSD is right for you? When it comes to NVMe Vs SATA SSDs, look at the performance, cost, and endurance.
Blog | Aug 02, 2018
How can you improve care team collaboration in your healthcare organization? Technology UCC platforms might be the answer.
Blog | Aug 01, 2018
Claims abound! For one, gamification increases agent retention. But is it true? We dive into the research and best practices.
Blog | Jul 31, 2018
The Internet. You probably use it every day. But what is the darknet and how deep does it go? Take this deep dive below the surface.
Blog | Jul 26, 2018
Read the Mindsight analysis of the 2018 Contact Center Pipeline survey results. Learn about contact center technology trends in 2018.
Blog | Jul 25, 2018
Blog | Jul 24, 2018
Meet Mindsight Contact Center Solutions Architect, Kleid Gjataj. Find out how he goes about creating contact center solutions.
Blog | Jul 19, 2018
Can Cisco CloudLock help protect K-12 student users in the cloud? Find out how to enhance security in the cloud.
Blog | Jul 18, 2018
Omnichannel customer experience definition: seamless multichannel integration focused on the customer experience.
Blog | Jul 17, 2018
Find out how to leverage the cloud for business. Take advantage of cloud storage solutions with this three-part guide.
Blog | Jul 12, 2018
%%excerpt%% The AICPA certifies Mindsight through the SSAE 18 audit report as a secure third-party partner.
Blog | Jul 11, 2018
The next step in contact center compliance technology. Pause recordings using Uptivity, plus high-end encryption to ensure customer success.
Blog | Jul 05, 2018
Learn the fundamentals for call center etiquette in this helpful infographic. Do: Smile while you talk. Don't: Forget to record phone calls.
Blog | Jul 04, 2018
This Fourth of July, find out what technology existed at the birth of the United States. Prepare, ye fellows, for the 18th century!
Blog | Jul 03, 2018
Learn about the history of cyber attacks, from the Morris Worm to Equifax and everything in between. Are you on the right side of history?
Blog | Jun 28, 2018
How do HIPAA compliance and the contact center converge? Find out how to protect the PHI data of your patients.
Blog | Jun 26, 2018
Check out these top 5 K-12 EdTech trends that are impacting school districts around the country. Are you ready for 2018-2019?
Blog | Jun 21, 2018
Adapting for millennials in the workplace means adapting for a connected, convergent market. Learn the 4 steps to retaining millennials.
Blog | Jun 19, 2018
Meet Mindsight CEO and President, Ed Kapelinski in this interview that examines leadership and the driving forces of change in the industry.
Blog | Jun 14, 2018
Learn how HPE Nimble Storage Adaptive Flash Array (SFA) works as secondary backup storage. Benefits, specs, and integration included.
Blog | Jun 12, 2018
A recent CAMP IT Mindsight Panel discussion featured Mindsight's Jason Wankovsky delving into the risks of third-party vendor security.
Blog | Jun 07, 2018
What is cloud storage? Cloud storage is the process of storing digital data in an online space that spans multiple servers and locations, and it is usually maintained by a hosting company. Find out where your data is stored and what benefits and challenges arise with cloud computing.
Blog | Jun 06, 2018
Genesys, Cisco, and Avaya are leaders in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure (CCI). Read our analysis of the Magic Quadrant, what and why it is useful, and how to combine the tool with other data to form a contextualized strategy for your contact center.
Blog | Jun 05, 2018
The Mindsight team joined with our community to fundraise and support our loved ones in the battle with cancer at the 2018 Relay for Life of Joliet on Saturday, June 2, 2018.
Blog | May 31, 2018
Why should you move your contact center to the cloud? Learn why and decide how with these 5 steps for the cloud migration transition
Blog | May 30, 2018
What’s in Zerto Virtual Replication 6.0? The launch of 6.0 this year succeeds in solving the multi-cloud crisis. DRaaS is now easier than ever.
Blog | May 24, 2018
Centralized and decentralized contact centers can grow using the cloud. Contact center Genesys PureCloud solutions work together to grow business and improve collaboration. Learn how the cloud can secures data for your contact center.
Blog | May 23, 2018
Find out more about data security in the cloud. Is the cloud customer or cloud provider responsible for data security? Here are the steps to securing your data on the cloud.
Blog | May 22, 2018
Learn how to prevent network downtime and respond with a disaster recovery plan. Calculate how much downtime costs your business and take steps to assess and adapt your environment.
Blog | May 17, 2018
According to recent cybersecurity statistics, attacks are up by 8,500%. Take a look at some of these other staggering statistics on cyber crimes that will leave you speechless.
Blog | May 15, 2018
IT budgeting can be difficult, which is why Mindsight has assembled this short guide. Learn how to structure your IT budget for success and avoid the most common pitfalls.
Blog | May 10, 2018
Technical Support vs. Managed Services, what makes more sense for you company has a lot to do with the level of support that you need. Learn more.
Blog | May 08, 2018
Cisco has converged the Cisco Webex and Spark platforms. Cisco Spark is now Webex Teams. Learn more about the new features and functionalities the rebrand brings with it.
Blog | May 04, 2018
Mindsight is a proud participant and sponsor of this year's Relay For Life Joliet event. Learn more about Relay and why it is such an important cause to Mindsight.
Blog | May 02, 2018
In this blog we take a look at the leading contact center as a service (CCaaS) providers and highlight some of the key differentiators that make them market leaders.
Blog | Apr 24, 2018
Elon Musk attributes much of his success to his customers, who in turn believe that the reason Tesla is a better, stronger company comes from its mission. Learn more about his methods and how they contribute to his success here.
Blog | Apr 18, 2018
Find out how to move your contact center to the cloud and get free access to our eBook on the contact center roadmap transition.
Blog | Apr 13, 2018
Today, more organizations are taking a hybrid approach to the cloud. Learn more about the hybrid cloud approach and six questions you should ask as you perform a wide-angle hybrid cloud analysis.
Blog | Apr 10, 2018
Mindsight demo days offer the opportunity to test out various technologies before you decide whether or not to make a purchase. Learn more about some of the technologies that we can demo and schedule your session today.
Blog | Apr 04, 2018
These contact center trends for 2018 are poised to greatly impact the customer experience in 2018 and beyond.
Blog | Apr 03, 2018
The best disaster recovery strategies always have a business continuity component. Learn the difference between disaster recovery vs. business continuity and how to merge these concepts together.
Blog | Mar 29, 2018
Today’s IT world is different and we need to adjust our IT staffing models to accommodate the evolving roles in IT. See what this new model should look like.
Blog | Mar 27, 2018
In this case study, Mindsight helps a leading healthcare provider to improve their environment and improve customer experience.
Blog | Mar 22, 2018
Facial recognition is already live and in use in China. See how the Chinese are using this technology to provide convenience and security to their country.
Blog | Mar 13, 2018
Key Performance Indicators can be used to discover where the contact center needs to be improved. In this blog, we discuss some of the most important KPIs for a majority of contact centers as well as ways to improve these scores.
The Contact Center Roadmap leverages the expertise of our Mindsight consultants to refine and optimize your contact/call center. Learn more.
Today, it's not a matter of if a disaster will strike as much as it is more a question of when. Implementing an effective disaster recovery strategy is crucial for the livelihood of your business. Read more.
Blog | Mar 08, 2018
In this case study, we take a look at a long-term partnership with one our clients to highlight Mindsight's capabilities, reliability, and expertise. In this trusted relationship, we were able to yield great success for our client by delivering on projects large and small.
Blog | Mar 06, 2018
Cisco Spark Care is a webchat tool that serves as an excellent addition to your omnichannel strategy. Learn more about some of its key features.
Blog | Feb 28, 2018
In this case study, we showcase how Mindsight completed a data center refresh for a chicago-area school district which resulted in improved performance, greater flexibility, and reduced risk.
Blog | Feb 27, 2018
SD-WAN is a clear choice for many businesses. Learn more about the benefits of SD-WAN and some key reasons why you should adopt SD-WAN for your network.
Blog | Feb 14, 2018
Managed IT services can be an important part of your overall IT strategy. Learn how managed IT services adds value to your operation.
Blog | Feb 01, 2018
Learn more about what customer experience challenges to expect in 2018 and stay ahead of the curve with tips from our consultants.
Blog | Jan 23, 2018
Your disaster recovery plan can be as expensive as you like. The key is to find the balance between cost and risk reduction.
Blog | Jan 19, 2018
The 2018 E-Rate program window is open. Learn how to take full advantage of government subsidies for your school or library to purchase needed technology solutions in this informative guide.
Blog | Jan 12, 2018
The 2018 IADP/IPRA Soaring to New Heights Conference is just around the corner, and Mindsight VP of consulting services will host a session on security as a service.
Blog | Jan 11, 2018
VDI solutions can create greater efficiency in your school. Read more about VDI benefits for education and the advantages VDI solutions offer.
Blog | Jan 03, 2018
Cisco Spark is a collaboration technology perfect for school settings at every level. Learn how Spark can benefit the administration, faculty, and students alike. Learn more about Cisco Spark in education.
Blog | Dec 26, 2017
Mindsight in 2018 will offer great events, webinars, and guides planned for 2018 as we provide IT consulting services to our clients.
Blog | Dec 22, 2017
The top tech gifts of 2017 are available now on the Mindsight Tech Blog. See some of our recommendations for the holiday season.
Blog | Dec 21, 2017
An on-premise contact center is just as valuable as one hosted in the cloud. The real question is, “who benefits?”
Blog | Dec 19, 2017
This technology roadmap infographic will provide you with a clear game plan on how to draft your own roadmap.
Blog | Dec 18, 2017
When employees take time off for the holidays, managed services monitoring can be essentially to reducing risk in the IT environment.
Blog | Dec 15, 2017
The Mindsight blog has put out dozens of articles this year, but when it’s all said and done, these were the top blogs of 2017.
Blog | Dec 12, 2017
Connecting your corporate directory with Jabber will have several key benefits. Learn more about how to do this on the Mindsight Blog.
Blog | Dec 11, 2017
Musk unveiled his prototype for the Tesla electric semi-truck, and it boast some impressive performance metrics compared to traditional diesel vehicles.
Blog | Dec 08, 2017
Blog | Dec 07, 2017
IT challenges are common when supporting a contact center. Learn how managed services can help.
Blog | Dec 05, 2017
Some will tell you there’s three phases to an information technology roadmap. Truly, there’s six.
Blog | Dec 04, 2017
Blog | Dec 01, 2017
Blog | Nov 29, 2017
VMware NSX and Cisco ACI can both establish micro-segmentation in the network, but they both do it in their own unique way.
Blog | Nov 28, 2017
Mindsight tackles hunger in America with our fourth annual Hunger Games. We raised almost $1000 to benefit charities and relief organizations.
Blog | Nov 27, 2017
The Cisco Spark Assistant brings the convenience of an Amazon Alexa to your work day by helping you organize your meetings.
Blog | Nov 24, 2017
Project Loon is a bold program by Alphabet to provide internet connectivity to remote and disaster areas using balloons. Learn more.
Blog | Nov 22, 2017
Cisco Talos is an excellent source of data security information from highly trained experts. Learn why it’s important to stay informed.
Blog | Nov 21, 2017
IT recruitment is a huge challenge for SMBs. Learn why and the best way around it in this blog.
Blog | Nov 20, 2017
SD-WAN technology is on the rise and offers immediate cost savings to adopters. See how here.
Blog | Nov 17, 2017
Technology roadmapping requires these six essential pieces of information to be effective and in order to be useful for your business.
Blog | Nov 16, 2017
Simplifying CUCM upgrade and migration tasks can be done using Cisco Prime Collaboration Deployment. Learn how on the Mindsight Blog.
Blog | Nov 13, 2017
Read through this managed services use case to see how managed services can help your IT department think in the long term.
Blog | Nov 10, 2017
The Hellisheiði Power Plant is a new geothermal plant in Iceland using a cutting-edge technology to turn CO2 emissions into stone.
Blog | Nov 09, 2017
Make contact center licensing for UCCX easier on yourself with the strategies outlined in this blog post.
Blog | Nov 07, 2017
This SD-WAN infographic shows off some of the core features of Cisco’s SD-WAN solution. Get a quick breakdown of SD-WAN here on the Mindsight blog.
Blog | Nov 06, 2017
A data center refresh and migration meet a complication. See how Mindsight helped our client deploy their new hardware.
Blog | Nov 03, 2017
Food insecurity is a persistent problem around the world. Mindsight is raising awareness and joining the fight this fall with our Annual Hunger Games.
Blog | Nov 02, 2017
Call recordings could be violating your PCI compliance regulations. Learn how to stay in compliance and keep your customers’ credit card information safe.
Blog | Oct 31, 2017
The virtual haunted house is a new type of attraction but there is now virtual reality and augmented reality technology powerful enough to make one at home.
Blog | Oct 30, 2017
Cisco Spark and Slack go head to head in this product comparison blog to highlight the differences between direct competitors.
Blog | Oct 27, 2017
Amazon is releasing smart glasses, the Alexa Smart Specs, as soon as next year. Learn how it will improve upon the Google Glass flop of a few years ago.
Blog | Oct 26, 2017
Mindsight partnered with ATI Physical Therapy to help launch a new proprietary physical therapy app.
Blog | Oct 24, 2017
Here it is. The Cisco Network. Intuitive explained. This infographic breaks down the key terms to explain these important concepts.
Blog | Oct 23, 2017
Phishing strategies can only be stopped by a combination of edge security and education. Learn how you can stop phishing attacks.
Blog | Oct 20, 2017
Gene editing techniques like CRISPR are sources of inspiration and caution. Learn how it aids research into our earliest developmental stages.
Blog | Oct 18, 2017
Hurricane Irma and Maria struck Puerto Rico in September 2017 and some notable tech companies have stepped in to support the recovery efforts.
Blog | Oct 17, 2017
There are several data migration strategies out there, but the most important phase, the project scoping and data discover phase, comes first.
Blog | Oct 16, 2017
CUCM 8.5 is already End of Support, but starting November 30, 2017, Cisco will no longer convert DLU towards licenses for newer versions.
Blog | Oct 13, 2017
rTMS has been used to treat depression for 30 years, but now may prove to be effective in treating Alzheimer’s disease.
Blog | Oct 12, 2017
Call center hiring can be a challenging job, but with the right strategy, you can recruit and retain top customer service talent.
Blog | Oct 10, 2017
Disaster recovery strategy requires a bit of explanation to dispel some common misconceptions. Read more to sort the myths from the truth.
Blog | Oct 09, 2017
Phishing attacks are becoming more and more prevalent. Learn how to stop them in this two part blog series.
Blog | Oct 06, 2017
New Cisco Meraki products are here. We roundup all of the new product, feature, and update announcements for September.
Blog | Oct 05, 2017
This customer journey infographic points out the common steps you must take to map out your customer journey regardless of industry.
Blog | Oct 03, 2017
The HPE Nimble Acquisition has proven to be a success. Their solution set is more inclusive and their revenue is up. Learn more.
Blog | Oct 02, 2017
Cisco DNA and ACI have significant overlap. We try to parse out the different terms and technologies among Cisco’s Network. Intuitive.
Blog | Sep 29, 2017
World Gratitude Day has just come around again, and Mindsight would like to take this opportunity to thank the charities we support throughout the year.
Blog | Sep 28, 2017
SMS in Asia is a popular way to reach customers and improve the customer experience. Check out these four clever uses of SMS in Asia.
Blog | Sep 26, 2017
The Equifax hack may have affected half of the adult population of the country. Here’s what you need to do right now to protect your credit.
Blog | Sep 25, 2017
Expand your WebEx capabilities with these essential WebEx integrations. From Salesforce to Zork, you need these add-ons for your WebEx application.
Blog | Sep 22, 2017
The Annual Roadmap Conference is behind us, thank you to all who attended, and check out our new Mindsight Brand Video on this blog.
Blog | Sep 21, 2017
The omnichannel approach unifies the customer experience between contact centers. This infographic explores the strategies behind omnichannel.
Blog | Sep 19, 2017
The Managed Cloud is often mischaracterized.We dispel the myths around managed cloud services and compare and contrast the many cloud models out there.
Blog | Sep 18, 2017
The Cisco Springpath acquisition has been announced. See what it means for the HyperFlex and the Software Defined Data Center in 2018.
Blog | Sep 15, 2017
We interviewed Lilac Schoenbeck of Carbonite to discuss data protection, disaster recovery technology, and what business need to be thinking about today.
Blog | Sep 13, 2017
The Cisco Viptela acquisition is complete. See how this new SD-WAN solution will impact Cisco’s already diverse SD-WAN offerings.
Blog | Sep 12, 2017
Mindsight concluded our charity drive to collect gently-used shoes for the Share Your Soles Charity. See the difference we made.
Blog | Sep 11, 2017
Annual Roadmap is just around the corner. Make sure you register for our biggest event of the year.
Blog | Sep 08, 2017
It’s been a year since we launched the Mindsight brand. Let’s check in with our goals and see what we’ve accomplished.
Blog | Sep 07, 2017
The cloud contact center provides a number of advantages over the traditional model. We break down 7 advantages of a cloud contact center here.
Blog | Sep 05, 2017
Mindsight’s Annual Roadmap conference is just around the corner. Why should you attend and register for our tech conference today.
Blog | Sep 04, 2017
See how Mindsight’s Contract Management Services were used proactively by our team to position our client for success in 2018.
Blog | Sep 01, 2017
The solar eclipse has come and gone, but the number of people who watched it online is absolutely staggering.
Blog | Aug 30, 2017
The FlexPod SF has been announced by NetApp and Cisco. Here’s an overview of the solution, easily digestible in about two minutes.
Blog | Aug 29, 2017
Take a sneak peek at Annual Roadmap 2017 with our solutions architect, Chris Pereira, at what’s coming down the pipe for VMware in 2018.
Blog | Aug 28, 2017
Cloud Security as a Service can be an exceptional part of your security strategy in a wide range of situations. Read over a few use cases here.
Blog | Aug 25, 2017
Finding room in a K-12 budget for technology investments can be a challenge. Learn some key methods you can use for school IT budgeting and financing.
Blog | Aug 22, 2017
Learn more about the team collaboration session happening at Mindsight’s Annual Roadmap Conference this September.
Blog | Aug 21, 2017
Mindsight found the perfect storage solution to boot key application performance for one of our clients experiencing a storage bottleneck.
Blog | Aug 18, 2017
The roadmapping process involves a hard look at your own environment. Learn the strategies and challenges of building a technology roadmap.
Blog | Aug 17, 2017
There are multiple customer journey map types and each serve a different purpose in improving the customer experience. Learn more about each type here.
Blog | Aug 15, 2017
Annual Roadmap is right around the corner. Get a sneak peek at our session on the disaster recovery balancing act.
Blog | Aug 14, 2017
This VMware Case Study by Mindsight shows how Operations Center can reclaim terabytes of data and provide exceptional network visibility.
Blog | Aug 11, 2017
Projection-based augmented reality is coming to Disney theme parks despite many other theme parks leaning towards virtual reality.
Blog | Aug 10, 2017
Mindsight’s Annual Roadmap Conference is almost here. Get a sneak peek at our session on mapping customer journeys.
Blog | Aug 08, 2017
Mindsight is working with Share Your Soles to gather shoe donations for those in need around the world.
Blog | Aug 07, 2017
Meraki vs. Aironet. The answer is in the cloud. We pit these two wireless access point technologies against each other and identify their differences.
Blog | Aug 03, 2017
Mindsight built and programmed a customized wallboard solution from scratch for one of our contact center clients. Read more about it in this case study.
Drafting a technology roadmap is a vital process in modern business. Learn how to build a technology roadmap, as well as the reasons/benefits of having one.
Blog | Aug 01, 2017
According to a report from Cisco Talos, NotPetya was designed for destruction and not for ransom. Learn more about this latest virus.
Ransomware is a real threat to businesses today. Knowing what it is and how to stop ransomware can potentially save you and your business thousands.
Blog | Jul 27, 2017
The reason why omnichannel matters is simple, but it requires an understanding of the larger context of the Age of the Customer.
Blog | Jul 25, 2017
The Network Intuitive is here, and it is made possible by the Cisco Digital Network Architecture. Take the dive and learn more about this new technology.
Blog | Jul 24, 2017
Mindsight offers our clients the services of a technical account manager. Their role in the partnership can make all the difference. Learn more.
Blog | Jul 21, 2017
The Cisco Network. Intuitive is here, and it could change everything. Learn more about Cisco’s biggest innovation of the decade.
Blog | Jul 20, 2017
Omnichannel strategy is key to contact center success in modern business. Here are the building blocks to implementing a successful omnichannel strategy.
Blog | Jul 18, 2017
The difference between SDWAN and IWAN can be unclear. We break it down and talk about other networking principles in this blog.
Blog | Jul 17, 2017
We take a closer look at the Pure Storage difference and call out the market advantages, specifically Evergreen Storage and compression.
Blog | Jul 14, 2017
Driverless cars are on the verge of release. Or are they? We take a look at the challenges ahead for driverless cars.
Blog | Jul 13, 2017
Data is a starting point. In your customer journey map, you need to dig a little deeper to truly understand how your customers interact with your brand.
Blog | Jul 10, 2017
The Spark Board does more than just combine collaboration tools into one device. It breaks down the siloes between these tools. Learn how in this blog post.
Blog | Jul 07, 2017
The Amazon Whole Foods acquisition signals big changes for the grocery store. Whole Foods CEO alluded to some of them in a town hall meeting.
Blog | Jul 06, 2017
The Dos and Don’ts of Customer Service is your go to infographic to explain crucial customer service principles for your contact center.
Blog | Jul 04, 2017
Your fourth of July BBQ can be enriched by a handful of apps. Improve your grilling, find new recipes, and even play firework arcade games.
Blog | Jul 03, 2017
Shopping in the flash storage market requires you to look for different features and hold the technology to a different standard.
Blog | Jun 30, 2017
The Path to the Cloud is paved with good consulting. See how Mindsight's Roadmap can help you successfully migrate your environment and achieve your goals.
Blog | Jun 29, 2017
Learn more about your customers using the advanced features available for retail solutions in Meraki products.
Blog | Jun 27, 2017
A school budget is almost always stretched thin, but here are a few tips to strategically stretch your school budget to include your IT needs.
Blog | Jun 26, 2017
Your IT merger and acquisition strategy must go off without a hitch, but untangling and combining two distinct IT departments can be a headache.
Blog | Jun 23, 2017
Lollapalooza 2017 is bringing back the Lolla Cashless program allowing guests to link a wristband to a credit card at the event.
Blog | Jun 22, 2017
When rolling out your workforce management strategy, it is important to have a plan. Here are 4 steps that are necessary for a successful one.
Blog | Jun 20, 2017
GOES-16 is a new generation of weather satellites with stark advantages over previous models.
Blog | Jun 19, 2017
Matt Seeley of Carbonite discusses the unique danger of ransomware attacks and gives and expert insight on the the recent WannaCry virus attacks.
Blog | Jun 16, 2017
The NHL experimented with new hockey tech last October with a lot of success and some hiccups.
Blog | Jun 15, 2017
CX17 was a chance for Genesys to show off their new products, position, and A.I. We recap the conference and discuss the changes in the contact center software industry.
Blog | Jun 13, 2017
SaaS applications are on the rise and this creates both advantages and challenges for modern businesses. Learn more in our blog post.
Blog | Jun 12, 2017
Your Cisco Spark Space is only as powerful as you make it. Get some helpful strategies for organizing your spark space in our blog post.
Blog | Jun 09, 2017
Vacation season is almost here, check out this cool travel tech for your next adventure.
Blog | Jun 08, 2017
Cloud call center software will benefit the contact/call center managers just as much as the IT department. Here’s why.
Blog | Jun 06, 2017
Mindsight’s technology consulting process seeks to understand the business before making recommendations and building roadmaps to achieve goals.
Blog | Jun 05, 2017
Cloud data security has different needs than on-prem security, and we explain why.
Blog | Jun 02, 2017
Neuralink is a new startup hoping to develop a neural interface to connect your brain with the internet.
Blog | Jun 01, 2017
Here are some of the top reasons why contact center agents quit their jobs, change careers, or find positions at different contact centers.
Blog | May 30, 2017
When a client needs a hardware refresh, what they really need is a plan. See how Mindsight was able to draft a 24 month roadmap for our client.
Blog | May 29, 2017
The military has been central to the advancement of IT over the years. Get a closer look at some of the major milestones in military IT history.
Blog | May 26, 2017
A digital transformation roadmap is essential to stay relevant in our mobile-first world.
Blog | May 25, 2017
Call center gamification pits agents against each other in healthy competition to increase motivation and enthusiasm.
Blog | May 23, 2017
Software defined storage benefits companies of all sizes. By separating the administration functions, it provides greater flexibility to the business.
Blog | May 22, 2017
Mindsight raised thousands of dollars to support the KYC Hustle for Health 5k Run! View our slideshare of the event.
Blog | May 19, 2017
The WannaCry ransomware virus has struck around the globe. Here’s how you can stop it.
Blog | May 18, 2017
UCCX licenses are an essential part of your contact/call center, but sometimes issues arise. Here are a few tips for troubleshooting UCCX License issues.
Blog | May 16, 2017
The cloud is making the technology reseller obsolete and paving the way for technology consultants.
Blog | May 15, 2017
Check out our cloud security infographic to learn more about the top threats facing your cloud deployment and security as a service as a solution.
Blog | May 12, 2017
The Triggr Health App uses big data and sophisticated algorithms to predict and prevent relapses in people struggling with addiction.
Blog | May 11, 2017
Call center representative skills are not enough to keep your edge in a retail contact/call center. It requires the help of technology as well.
Blog | May 09, 2017
Business IT alignment is a concept describing how well IT meets the needs of the business, but that’s not the half of it.
Blog | May 08, 2017
The Meraki MV Security camera marries Meraki’s cloud-hosted networking technology with a top-of-the-line security camera.
Blog | May 05, 2017
SpaceX makes history by successfully launching a reusable rocket for a client. This SpaceX reusable rocket is the first of its kind.
Blog | May 02, 2017
Cisco Spark is an excellent marketing communication tool that helps marketers complete tasks more quickly and more effectively.
Blog | May 01, 2017
What is quality of service? It is a network feature that helps a business use their bandwidth more efficiently.
Blog | Apr 28, 2017
Hustle for Health is a 5K run/walk to benefit the Kenneth Young Center and raise awareness of mental health issues.
Blog | Apr 27, 2017
When searching for the best contact center consultant, make sure they have this characteristic.
Blog | Apr 25, 2017
VMware has purchased Wavefront for an undisclosed amount. The acquisition will help VMware achieve their cross cloud management ambitions.
Blog | Apr 24, 2017
Cloud security tools strike a much more favorable balance between risk, cost, and agility compared to legacy solutions.
Blog | Apr 21, 2017
Alert Logic Log Manager is part of a suite of Security as a Service solutions that can bolster your security strategy.
Blog | Apr 20, 2017
To make the most of an agent’s first day on the job, follow these agent onboarding best practices for the contact/call center.
Blog | Apr 18, 2017
It can be nearly impossible to stop ransomware attacks unless you have a reliable and effective data backup strategy.
Blog | Apr 17, 2017
A student data breach is a serious situation. Here are two strategies to respond to two scenarios.
Blog | Apr 14, 2017
The long-awaited EPIC App Orchard is finally here. Learn how this marketplace will help EPIC increase their electronic health record's functionality.
Blog | Apr 13, 2017
Transparency keeps everyone on the same page in the contact/call center. Learn how to acheive this strategy with workforce management.
Blog | Apr 11, 2017
Security as a Service is a cost effective alternative to staffing your own security operations center.
Blog | Apr 10, 2017
The Least Privilege Principle is a strategy that dictates how much access different accounts should have on your network through Active Directory.
Blog | Apr 06, 2017
Agent attrition is a serious problem in the contact center. To solve it, you must first understand it. Here are the reasons why agents leave their jobs.
Blog | Apr 04, 2017
Meraki offers analytics and capabilities designed to meet the needs of the hotel and hospitality industry.
Blog | Apr 03, 2017
Two for Two is an opportunity to get your hands on Pure Storage all flash array. Here are some of the most common topics discussed in a Pure Storage demo.
Blog | Mar 29, 2017
The Kymera magic wand allows you to control electronic devices as if by magic
Blog | Mar 28, 2017
What are some of the top SMB IT priorities? Learn what other small businesses are focusing on this year and in the years to come.
Blog | Mar 27, 2017
Managed data backup agreements can provide much needed support and maintenance for you backup solutions.
Blog | Mar 24, 2017
Astronomers discover TRAPPIST-1 a red dwarf star with seven Earth-sized exoplanets.
Blog | Mar 23, 2017
One study shows that environmental factors play a role in your contact center performance. Is it time for a contact center remodel?
Blog | Mar 21, 2017
Mindsight solutions architects translate business goals into technology solutions for our clients. Learn more about our consulting philosophy.
Blog | Mar 20, 2017
Choosing the right managed service provider is really a matter of philosophy. What does managed services really mean?
Blog | Mar 17, 2017
The AWS outage was a disaster, but it wasn’t caused by a hurricane or fire. All it takes is a mistyped command.
Blog | Mar 16, 2017
The ROI for a hospital contact center is better than you may think. Learn more about what leads to revenue for contact centers in the healthcare industry.
Blog | Mar 14, 2017
Cisco discovered an issue in select hardware and is taking steps to solve it. Contact Mindsight for more info about the Cisco clock component issue.
Blog | Mar 13, 2017
HPE acquired Nimble Storage, the all flash storage provider. This could have huge implications for the storage industry. Learn more.
Blog | Mar 10, 2017
From stepping into the shoes of a 74 year old man to swimming beneath the sea, there are some suprising uses for virtual reality in healthcare.
Blog | Mar 09, 2017
Agent attrition in the contact/call center is a serious challenge. Consider these strategies to reduce your agent attrition rates.
Blog | Mar 07, 2017
Cisco Spark is more than a set of features. It is the embodiment and an extension of your meeting. Spark meetings are way more than your standard meeting.
Blog | Mar 03, 2017
Genesys and Interactive Intelligence are fully integrated. What does the new company look like with the Genesys Interactive Intelligence merger?
Demo the Cisco and Pure Storage FlashStack with Mindsight’s Two for Two program. You pick the date and time. Schedule your demo today.
Blog | Mar 01, 2017
The Cyber Kill Chain provides an excellent starting point for understanding how a cyber attack is carried out.
Blog | Feb 28, 2017
Tape backup has been a go-to solution for a long time, but cloud offers conveniences that are hard to ignore. Learn more in our data backup infographic.
Blog | Feb 27, 2017
We interview Chuck Hernandez, Systems Engineer at Pure Storage, to learn about a flash storage success story.
Blog | Feb 24, 2017
5G internet is on the horizon. Why do we need it? Learn how the next generation of wireless networks accounts for the internet of things.
Blog | Feb 21, 2017
SolidFire has been a part of NetApp for a year now. Explore NetApp’s future plans for SolidFire.
Blog | Feb 17, 2017
The ICAROS combines virtual reality and exercise into a unique experience. Learn how to fly on the ICAROS.
Blog | Feb 14, 2017
Androids are everywhere in films and TV shows today. Meet the latest in android tech, Jia Jia.
Blog | Feb 13, 2017
HyperFlex 2.0 has arrived. Learn what’s new in the second iteration of Cisco’s hyperconverged solution.
Blog | Feb 10, 2017
Mindsight does our part to help our community. See how we’re giving back in 2017 by looking at past projects.
Blog | Feb 09, 2017
Check out this infographic that shows the importance of social media in the modern day customer experience. We've assembled some stats to show this impact.
Blog | Feb 07, 2017
Managing your inventory of tape backups needs a plan. These data backup rotation schemes can help keep you organized.
Blog | Feb 06, 2017
Good IT consulting is customer service and expertise, and we have client reviews on Clutch.co to prove it.
Blog | Feb 03, 2017
Caring for a child is never easy, but this new technology for new parents can certainly lend a hand.
Blog | Feb 01, 2017
Cisco released the Spark Board - now Webex Boards - on January 24, 2017. See why this solution will give you a whole new appreciation for Cisco Webex Teams.
Blog | Jan 31, 2017
In 2013, the new FCC Chairman Ajit Pai proposed significant changes to the E-Rate program, see our recap of the proposal.
Blog | Jan 30, 2017
Program Director of Illinois Legal Aid Online (ILAO), Teri Ross, joins us for a brief interview about the role of technology in achieving their goals.
Blog | Jan 27, 2017
The Color Binoculars app is a quick way for those with color blindness to distinguish between colors. Read more about them on the Mindsight tech blog.
Blog | Jan 26, 2017
Avaya officially filed for Chapter 11 Bankruptcy. The Avaya bankruptcy comes on the heels of several credit downgrades. We go over the impications here.
Blog | Jan 24, 2017
Starting a new job is hard, but through the Mindsight onboarding process, Mindsight does everything we can to welcome new hires to the team.
Blog | Jan 23, 2017
Fake news is a difficult challenge for today’s media. In response, Facebook has committed itself to stopping the spread of fake news.
Blog | Jan 20, 2017
Inauguration Day is here. We look back at how technology has helped the country share in this event each time a new president it sworn into office.
Blog | Jan 19, 2017
Twilio was expected to be a huge disruptor in the contact/call center industry. What happened? The impact of Twilio is seen in the moves by major players.
Blog | Jan 17, 2017
Ransomware attacks are more common and more dangerous than you may think. How can you respond?
Blog | Jan 16, 2017
Martin Luther King Jr. had a few thoughts on technology. We talk about them here and how tech is changing the world for the better.
Blog | Jan 13, 2017
A robotic surgical tool known as the da Vinci performs over 200,000 surgeries a year. Learn a little more about the future of surgical medicine.
Blog | Jan 12, 2017
Trying to decide between Cisco UCCE and PCCE is harder than it may sound. Check out this slideshare for help deciding between the two.
Blog | Jan 09, 2017
Cisco ONE now includes security suite options for the data center, network, and WAN. See how Cisco ONE Security can benefit your environment.
Blog | Jan 06, 2017
The Knightscope K3 offers their robotic security force for less than minimum wage. Learn more about this advance in robotics.
Blog | Jan 05, 2017
How effective are standing desks? Read the results of one 6 month study.
Blog | Jan 04, 2017
The IT department is often the source of many small business pain points. Learn how you can account for them with a managed services agreement.
Blog | Jan 03, 2017
Cisco Jabber 11.8 is out. What’s new? What’s changed? Find out what new features are available for Jabber 11.8.
Blog | Dec 29, 2016
Moving from UCCX to a PCCE contact/call center upgrade is a daunting task. Here’s what you need to know before you start.
Blog | Dec 27, 2016
There a couple key use cases for Cisco IWAN including a different approach to improving application performance. See IWAN in action with these use cases.
Blog | Dec 25, 2016
The technology leaders of the world have wise words on success and change. We take a look at some of their standout quotes.
Blog | Dec 23, 2016
Google Translate has pushed artificial intelligence technology a big step forward. Learn how.
Blog | Dec 22, 2016
There are two sides to the contact/call center and the PureCloud Engage dashboard ensures both teams have the tools they need.
Blog | Dec 20, 2016
Cloud backup solutions provide many advantages to the IT environment, but they may not always be the perfect solution it seems to be.
Blog | Dec 16, 2016
Genetic engineering of T-Cells may be the cure for cancer we’ve all been hoping for.
Blog | Dec 15, 2016
NICE Systems acquired two major competitors. Learn why this acquisition took place and what it means for the contact/call center space.
Blog | Dec 13, 2016
Mindsight is a managed services provider committed to providing exceptional customer service to our clients. Read a recent success story from the team.
Blog | Dec 08, 2016
Plantronics partners with Cisco to provide headsets for the contact/call center. See what they have to offer.
Blog | Dec 06, 2016
Learn how a hackers launched a phishing attack that spanned the globe and almost succeeded in stealing tens of thousands of dollars.
Blog | Dec 04, 2016
Outbound dialing campaigns are an essential part of contact/call center operations. Learn how major platform developers enable this ability.
Blog | Dec 02, 2016
Cisco WebEx and GoToMeeting are two leading video conferencing solutions on the market today, and the differences between webex vs gotomeeting are clear.
Blog | Dec 01, 2016
The cloud is even improving the contact center. Learn about contact center as a service solutions and they value they offer.
Blog | Nov 29, 2016
In this case study, Mindsight helps a client stabilize and deploy their VDI application and manage their network through a managed services agreement.
Blog | Nov 27, 2016
Cisco Spark is a powerful tool, but it only works if your employees use it. Learn how to introduce the solution with our Cisco Spark Adoption Strategy.
Blog | Nov 24, 2016
The Hunger Games are back! Check out how Mindsight helped fight food insecurity in the Chicago area this fall in our 3rd annual hunger games.
Blog | Nov 22, 2016
The client server model is a fundamental strategy to modern enterprise computing. Learn what it is and why it has been so successful.
Blog | Nov 20, 2016
Cisco has launched their new security solution for the enterprise. Take a first look at Cisco AMP (Advanced Malware Protection) for Endpoints.
Blog | Nov 16, 2016
The technology industry is a tough market. Learn what technology recruiters are looking for and how to get hired in the tech industry.
Blog | Nov 15, 2016
Mindsight worked with a client on a successful data center and network migration. The clients resources were relocated across the river in downtown Chicago.
Blog | Nov 13, 2016
Mindsight is the Chicago-area’s premier IT infrastructure consultants. Learn how we help our clients here on the Mindsight blog.
Blog | Nov 11, 2016
Nike has released the HyperAdapt 1.0, and they’re based off the “power lacing” shoes from the film Back to the Future Part II.
Blog | Nov 10, 2016
A telephone triage call center has an important job, and sometimes healthcare can’t wait. Learn how UCCX can streamline operations in a triage call center.
Blog | Nov 08, 2016
Cisco ACI and VMware NSX are not at odds. Instead, there's actually good reason for using Cisco ACI and VMware NSX together.
Blog | Nov 06, 2016
In this managed services case study, our client was unhappy with their previous managed services provider (MSP). See what Mindsight did differently.
Blog | Nov 04, 2016
The Cubs finally did it! We take a look at the Cub’s victory and some baseball tech on the Mindsight Blog.
Blog | Nov 03, 2016
Looking ahead at the future of Avaya/Nortel, we have some concerns. The Avaya Roadmap is not looking good.
Blog | Nov 02, 2016
Apple and Cisco are teaming up to integrate Spark with iOS 10. We finally know what that really means for enterprise collaboration.
Blog | Oct 31, 2016
Halloween tech is here and ready to change the way you trick or treat. See our favorite uses of advanced technology for this Halloween.
Blog | Oct 26, 2016
Software defined storage could be a huge boon for IT departments, but it requires a change in mindset. Are you ready to make a change?
Blog | Oct 23, 2016
The Cisco Worklife acquisition will enhance their Spark solution. Learn more about the acquisition and what changes will be taking place as a result.
Blog | Oct 21, 2016
Smartphones have had both positive and negative impacts on our society. Are they truly beneficial or not? Learn more in this article.
Blog | Oct 20, 2016
Intelligent call routing allows you to save time, save money, and connect your callers with the agent best equipped to help them.
Blog | Oct 16, 2016
The Meraki management dashboard is an excellent tool, but sometimes you need more visibility. Enter Cisco Prime Infrastructure.
Blog | Oct 14, 2016
Many students are using school-provided devices. Should the school be able to monitor their activity outside of school and keep that data?
Blog | Oct 13, 2016
A customer journey map gives you insight into the experiences of your buying process. Walk in your customers shoes on the Mindsight Advanced Technology Blog
Blog | Oct 11, 2016
Blog | Oct 09, 2016
Mindsight’s 1st year is going to be an exciting one. Learn how we’re going to shift our strategy to become more consultative with our clients.
Blog | Oct 07, 2016
The founder of Facebook and his wife are donating billions of dollars to try and cure all diseases.
Blog | Oct 05, 2016
Research and review firm, Clutch.co, released their leader matrix of cloud computing consultants, and Mindsight made the list.
Blog | Oct 04, 2016
Interactive intelligence and Avnet have been acquired by other companies in the technology industry. Learn why these deals make sense.
Blog | Oct 02, 2016
At Mindsight, we consult businesses of all sizes on their disaster recovery (DR) and business continuity strategy. Keep these things in mind.
Blog | Sep 30, 2016
NASA uses immense antennas to communicate with the stars. See how the deep space network works and learn more about NASA's explorations.
Blog | Sep 29, 2016
Migrating between two contact/call center platforms is a difficult task. Check out our tips to make the job a little easier.
Blog | Sep 27, 2016
The cloud is waiting for you. Getting there is the problem. Here are a few steps to take when planning to migrate to the cloud.
Blog | Sep 25, 2016
Hyperconverged infrastructure is a hot new topic in technology. Learn some alternative use cases for hyperconverged infrastructure here.
Blog | Sep 23, 2016
Cisco Prime Infrastructure gives your network administrators both a detailed and high level view of every aspect of your network.
Blog | Sep 22, 2016
A customer persona can help guide your contact/call center strategy. Learn how to write one and the importance of your customer persona.
Blog | Sep 21, 2016
Disaster recovery is not a simple process, and there’s a few key terms you should learn for a proper understanding of the topic.
Blog | Sep 20, 2016
While we have always has a consultative mindset, Mindsight is transitioning to become a full technology consultancy firm.
Blog | Sep 18, 2016
A new football helmet from a Seattle startup, Vicis, could prevent future concussions in the National Football League.
Blog | Sep 16, 2016
There's no simplifying IT. Mindsight can’t simplify your IT environment. IT is never simple, but we can still do a lot to improve your business.
Blog | Sep 14, 2016
Tympani, Inc. is now Mindsight. Learn more about what went into Tympani's rebrand, becoming Mindsight, and the future of our firm.
Blog | Sep 09, 2016
Uber is deploying 100 self-driving cars in Pittsburg, and you can request a ride.
Blog | Sep 07, 2016
Pokémon Go has paved the way for the future of augmented reality applications. Learn more about use cases and examples.
Blog | Sep 06, 2016
Video conferencing and telepresence could help your company in ways you never expected. Time to think outside the box.
Blog | Sep 05, 2016
The manufacturing industry is going to get a few technology bumps in the near future. We celebrate Labor Day by talking tech.
Blog | Sep 02, 2016
The OSIRIS-REx mission launches in early September 2016 and will collect dust from the asteroid Bennu.
Blog | Sep 01, 2016
The call center has a new name and that new name has been renamed. Welcome to the customer engagement center.
Blog | Aug 30, 2016
There’s a lot of confusion out there. Software defined storage and storage virtualization may sound the same, but there’s differences between them.
Blog | Aug 28, 2016
Nimble Storage has found the app-data-gap and found ways to overcome it as well.
Blog | Aug 26, 2016
Cisco Spark serves as a full PBX voice system for your organization—a perfect solution. Learn how to Replace Your PBX with Cisco WebEx Teams.
Blog | Aug 25, 2016
Pinterest is an image-based social media platform. Learn how to use it to your advantage for your business, contact center or otherwise.
Blog | Aug 23, 2016
Thanks to modern day innovations, email could be seeing its last days. Cisco Spark can serve as an alternative solution, if not replace email altogether.
Blog | Aug 21, 2016
Windows 10 is going to integrate more closely with Office 365. Learn more and find out how here on the Mindsight Technology Blog.
Blog | Aug 18, 2016
Learn how Twitter can be used as an effective customer service tool.
Blog | Aug 16, 2016
NetApp all flash storage is on the rise in the storage market. Learn what could be causing their success and tremendous growth in this blog post.
Blog | Aug 14, 2016
Citrix NetScaler and Cisco ACI have worked together to improve application performance. This year at Cisco Live 2016, they improved upon that integration.
Blog | Aug 12, 2016
The 3D pen is here and enables artists to pull their designs off the page. Learn about how the tech works and some leaders in the market today.
Blog | Aug 11, 2016
LinkedIn is a unique social platform. Understanding the what and why of LinkedIn will help you learn how best to use it.
Blog | Aug 07, 2016
All flash from Pure Storage can actually have a lower total cost of ownership compared to disk storage. Find out how in this blog post.
Blog | Aug 05, 2016
3D printing has the potential to change the entire fabric of our society. Here’s a description of how it works and how some have used the technology.
Blog | Aug 04, 2016
Facebook is the king of social media. Learn how to wield it to create real connections between your company and your fan base.
Blog | Jul 31, 2016
VMware NSX recently purchased the tech startup Arkin, and with this purchase, NSX gains two new capabilities.
Blog | Jul 29, 2016
Cooling a data center is hard work. Here are a 4 clever ways to cool a data center and make the process more efficient.
Blog | Jul 28, 2016
Virtual Reality is poised to change customer service in the contact/call center forever. Find out how in this blog post.
Blog | Jul 24, 2016
Survey the current marketplace and see which storage developers are offering an all flash converged infrastructure solution.
Blog | Jul 17, 2016
In only a couple weeks, Pokémon Go has become one of the most used, most downloaded apps of all time.
Blog | Jul 15, 2016
On the DarkNet browser, there are hackers selling social media account information as if it were any other commodity.
Blog | Jul 13, 2016
Managed services and the cloud, and disaster recovery —three leading technology strategies that all combine into one elegant solution. Read more to see how.
Blog | Jul 12, 2016
The SMB faces stark IT challenges in the business world, and technology can solve them. Learn how to address some of the top IT challenges for the SMB.
Blog | Jul 08, 2016
The Tailio and Furbo are two examples of a growing pet market in the Internet of Things. Learn how these products can enrich the lives of your pets.
Blog | Jul 05, 2016
The Mindsight Walk and Olympics was organized to benefit St. Baldrick’s Foundation, the largest charitable donor to childhood cancer research.
Blog | Jul 04, 2016
The Fourth of July is for fireworks dislays. Learn how the dazzling fireworks show is planned and performed using advanced software.
Blog | Jul 01, 2016
Beef can be grown humanely in a laboratory and yield tremendous environmental benefits. Learn how some are making the burger industry more sustainable.
Blog | Jun 29, 2016
With a smaller budget and team, SaaS cloud apps offer many advantages to the SMB. Learn more about Cisco Spark, Microsoft Office 365, and Nimble InfoSight.
Blog | Jun 26, 2016
Get a better understanding of the differences between Cisco Intercloud Fabric vs Microsoft Expressroute in Mindsight's advanced technology blog.
Blog | Jun 24, 2016
Learn more about nanorobots and how they are being used in medicine and human improvement. Read the full article in Mindsight's Advanced Technolog Blog.
Blog | Jun 23, 2016
Customer experience is a holistic summary of how customers feel about your brand after interactions. Learn 7 factors impacting your customer experience.
Blog | Jun 21, 2016
The new Meraki MC74 Cloud Managed Phone can help streamline the IT administration of the voice system through cloud technology.
Blog | Jun 20, 2016
The greatest tool at the contact center's disposal is the Finesse agent desktop. Learn how Finesse can streamline communications in your contact/call center
Blog | Jun 17, 2016
Assistive technology has made some remarkable strides in the healthcare industry. Learn more about the Talk, a device that gives voice to the voiceless.
Blog | Jun 15, 2016
Citrix VDI can open a number of doors for an SMB organization. Learn how a virtual desktop infrastructure can help.
Blog | Jun 14, 2016
Learn how combining Cisco ACI and VMware NSX to creat a softwared defined network (SDN) can be beneficial to your environment.
Blog | Jun 12, 2016
Nimble’s Predictive Flash platform is structured around two components: the performance of all flash storage and the data analytics hub, InfoSight.
Blog | Jun 10, 2016
What is the hyperloop? Learn more about this innovative new mode of transportation in Mindsight's Advanced Technology Blog.
Blog | Jun 09, 2016
They happen in every contact/call center. How you respond to customer service nightmares can make all the difference in the world.
Blog | Jun 07, 2016
When signing a manageds service contract you should know what you're getting into. Here's some things you can expect as a Mindsight customer.
Blog | Jun 05, 2016
Your network administration team can overcome common challenges in network monitoring. Here are some network management problems solved by Cisco Prime.
Blog | Jun 03, 2016
Virtual assistants are getting smarter. Viv uses a dynamic program generator, which may change the way we use technology forever.
Blog | Jun 01, 2016
The second part of our interview with a senior sales engineer from Pure Storage about the value of flash storage and the storage industry.
Blog | May 31, 2016
We interviewed Pure Storage Senior Sales Engineer, Joe Ferguson about the future of all flash storage and the storage industry.
Blog | May 30, 2016
Thanks to a clever use of technology by the artists at Sing London, we have an opportunity to connect with great figures from the past in a new way.
Blog | May 25, 2016
VMware Horizon FLEX serves as a powerful supplement to the VDI VMware Horizon View deployment or as its own standalone solution. Learn more.
Blog | May 24, 2016
Roku, announced a partnership with Cisco on May 16, 2016 to protect their streaming devices against security threats with Cisco VideoGuard Everywhere.
Blog | May 20, 2016
Netflix is a big business with millions of subscribers making choices on the content they wish to watch.Netflix uses big data how though?
Blog | May 17, 2016
Cloud computing has its fair share of half-truths and misinformation. We demystify the cloud myths here on theMindsight blog.
Blog | May 13, 2016
Have you ever wondered how flash storage works? Learn more about flash storage, it's history and current use cases in Mindsight's Advanced Technology Blog.
Blog | May 11, 2016
An exhibit titled Manus X Machina: Fashion in an Age of Technology was held at the Met Gala in New York City and featured the cognitive dress. Learn more.
Blog | May 10, 2016
Yammer allows your workforce to collaborate on projects, send direct messages among peers, and share files in an experience wholly different from email.
Blog | May 08, 2016
Cisco Meraki has made significant improvements to their firewall security features. Learn more about these Meraki security enhancements.
Blog | May 06, 2016
A limited or unfinished version of Google Cloud Vision API is now available to the general public. Learn more about it here.
Blog | May 03, 2016
Cisco Talos is the world’s largest hub of security intelligence, and it works tirelessly to identify and counter cyber-attack strategies.
Blog | May 01, 2016
Nimble Storage makes your all flash storage investment more valuable with predictive analytics, automation, and more. Learn more about it in our blog.
Blog | Apr 29, 2016
Learn more about the difference between augmented reality vs. virtual reality and get an overview of this new and exciting industry.
Blog | Apr 27, 2016
The FlashBlade is design to tackle the big data demands of 21st century business. How does it stack up against legacy solutions?
Blog | Apr 26, 2016
Connected car technology is taking the automotive industry by storm. Hyundai recently recruited Cisco to help with its efforts in this area.
Blog | Apr 25, 2016
Get a sneak peek into how Mindsight's Network Operations Center empowers us to solve the challenges in our Chicago clientele.
Blog | Apr 22, 2016
Vertical farming is the process of growing food in what can best be described as indoor, multi-leveled greenhouses. Learn how they'll help the environment.
Blog | Apr 19, 2016
Cisco Spark has reached a new level with features expanding its value as a full cloud-based collaboration platform.
Blog | Apr 18, 2016
Cisco Unified Communications Manager (CUCM) is the center of the collaboration universe in your environment, but what would it look like without it?
Blog | Apr 15, 2016
Elon Musk wants to launch 4,000 satellites in the air to provide internet connection across the entire planet. It’s bold and ambitions, but is it possible?
Blog | Apr 12, 2016
In March, Microsoft announced updates to the Microsoft SQL Server which includes compatibility with the Linux operating system.
Blog | Apr 11, 2016
Blog | Apr 08, 2016
2012 set the stage for a big data election, and modern day candidates are using every digital tool they can to find an edge.
Blog | Apr 05, 2016
SolarWinds just released a new survey on the state of the cloud, and it found that some IT directors don’t think they’ll ever fully migrate to the cloud.
Blog | Apr 04, 2016
NetApp recently purchased SolidFire to expand their all flash storage product line. Learn more about the new NetApp flash product suite.
Blog | Apr 01, 2016
A business continuity and disaster recovery company, Carbonite, just purchased another major player in the DR space with their EVault acquisition.
Blog | Mar 29, 2016
Learn about the ins and outs of hyperconvergence on the Mindsight blog.
Blog | Mar 28, 2016
The Azure Stack is a new hybrid cloud solution and offers some attractive benefits for organizations not ready for a full public cloud deployment.
Blog | Mar 25, 2016
The internet of things is an abstract concept composed of other, more specific ideas. Learn the distinctions in the IoT and the industrial internet.
Blog | Mar 23, 2016
Shadow IT is pervasive and elusive. Stop Shadow IT in its tracks with a two pronged approach utilizing ITaaS and Cisco UCS Director.
Blog | Mar 22, 2016
The Cisco Digital Network Architecture (DNA) provides an incremental roadmap to creating a software defined network.
Blog | Mar 21, 2016
Managed Services is like Tetris. We can help put the puzzle pieces together. With Mindsight, you can supplement your IT technology.
Blog | Mar 16, 2016
Mindsight's experience working with a healthcare provider illustrates a key truth in IT consulting. VIP for healthcare contact/call center.
Blog | Mar 15, 2016
Citrix Xendesktop and XenDesktop 7.8 have new versions available now. See the new features here on the Tympani advanced technology blog.
Blog | Mar 14, 2016
Office 365 now has the Enterprise E5 plan which includes advanced Skype for Business features and more.
Blog | Mar 11, 2016
Cybersecurity is new challenge facing schools everywhere. Here are two ways to protect yourself from the cybercrime threat in K-12 education.
Blog | Mar 09, 2016
Cloud bursting allows hybrid cloud environments to utilize the cloud as needed. Learn what technologies make this possible and some common use cases.
Blog | Mar 08, 2016
New Jabber and WebEx updates are here from Cisco. Check out what has changed in Cisco Jabber 11.5 and WebEx 30.5
Blog | Mar 07, 2016
Mindsight has maintained our Cisco networking specialization. See what it took and what kind of networking solutions Cisco has to offer.
Blog | Mar 04, 2016
CRISPR technology could spell the end of the Zika virus through gene modification.
Blog | Mar 02, 2016
Mindsight was named Cisco's Digital and Social Marketer of the Year for successfully using social/digital channels to drive brand awareness, leads, revenue.
Blog | Mar 01, 2016
CliQr, a cloud management software developer, was purchased by Cisco for $260 Million and will soon be integrated across Cisco’s data center practice.
Blog | Feb 29, 2016
It’s a leap year. Mindsight takes a look back at technology four years ago and what we can expect in 2020.
Blog | Feb 24, 2016
Team motivation could be the single most important aspect of your contact /call center. Here are some other ways to improve call center job satisfaction.
Blog | Feb 22, 2016
Flash storage has historically had a cost per byte ratio that was too high to be competitive in the data center, but now it can compete with spinning disk.
Blog | Feb 19, 2016
Sometimes departments go rogue and find their own Shadow IT technology solutions. Learn how to combat shadow IT using a couple different approaches.
Blog | Feb 17, 2016
There are many approaches to take when writing a contact/call center script. Learn the positives and negatives to call scripts.
Blog | Feb 16, 2016
When a local park service lacked the necessary personnel for a crucial data center migration, the Mindsight managed services team stepped in to help.
Blog | Feb 15, 2016
Abraham Lincoln filed a patent in the 1840s and adopted a cutting edge technology into the White House. Since then, other presidents have followed suit.
Blog | Feb 12, 2016
Beneath the Internet that we all know is a secret hidden layer where user anonymity is king. Learn about the DarkNet and a little of how it works.
Blog | Feb 10, 2016
A company’s social media presence has become essential for customer service. That prospect comes with some big questions.
Blog | Feb 09, 2016
The Mindsight IT Consulting Methodology is a dense topic. Learn more about what goes into our consulting services and solutions in this blog post.
Blog | Feb 08, 2016
Jabber is a powerful collaboration and productivity tool, but if no one learns how to use it, it won't help the company. Learn Jabber adoption strategies.
Blog | Feb 05, 2016
The Domain Name System is a fundamental component of the internet. Learn more about how it works in the Mindsight Tech blog.
Blog | Feb 03, 2016
We sat down and conducted an interview with the VP of Marketing at Server Central discussing their Elk Grove data center.
Blog | Feb 01, 2016
Clutch.co recently released a survey of over 400 SMBs to assess their relationship with technology service providers like Mindsight. See what it said.
Blog | Jan 29, 2016
When a contact center and voice system failed to work, this company called Chicago IT Consultant, Mindsight to provide a solution before the busy season.
Blog | Jan 26, 2016
Next-generation videoconferencing is available today for businesses of all sizes. See some of the top benefits and caveats of this technology.
Blog | Jan 25, 2016
Office 365 has a wide appeal to a lot of different environments, but if your company finds itself in one of these four situations, O365 could be the answer.
Blog | Jan 24, 2016
The contact/call center needs to be ready for anything, including heavy storms. Learn three key strategies for call center readiness in extreme weather.
Blog | Jan 19, 2016
IT directors tend to have one of two polarized stances on cloud migration. Both these extremes are bound to cause trouble.
Blog | Jan 17, 2016
Microsoft Office 365 can provide a lot of value to an organization, but SaaS applications like this may require a little extra help from an intelligent WAN.
Blog | Jan 12, 2016
A local food manufacturer required additional help migrating to the cloud and managing their network moving forward. Mindsight was happy to oblige.
Blog | Jan 11, 2016
An IT Consultant needs to exhibit a number of characteristics, and these can be hard to pinpoint based on a website or short conversation.
Blog | Jan 08, 2016
John Chambers has earned an award for his vision, leadership, and innovation throughout his career as head of the tech titan, Cisco Systems.
Blog | Jan 04, 2016
Flash storage and particularly all-flash arrays are a much more viable option for today’s business than ever before. See why this trend isn’t going away.
The Cisco Nimble SmartStack is the product of two of the most dynamic names in the tech industry. Learn more about this data center solution.
Blog | Jan 01, 2016
Mindsight can not only design and deploy network solutions, but we can also serve as an extension of your in-house team with our managed network services.
Blog | Dec 29, 2015
Here are three of Mindsight's key observations and predictions regarding IT strategies for 2016. Stay ahead of the curve with Mindsight.
Blog | Dec 23, 2015
Mindsight was named a top technology firm in chicago by Clutch. Our clients were interviewed to rate us. See what our clients had to say about Mindsight.
Blog | Dec 21, 2015
In this blog, we discuss the two most common reasons to schedule an IT Consultation. Read more to see if it may be time for you to schedule one.
Blog | Dec 20, 2015
EPIC is set to release their app store, the app orchard, in the next few months. We look at the possibilities and the hardships this open API could solve.
Blog | Dec 18, 2015
The internet is a clever place, and marketers are using behavioral advertising and data to drive sales and outshine traditional advertising modes.
Blog | Dec 15, 2015
The Internet of Things is on its way and poised to make huge leaps in 2016. But what does that mean for security?
Blog | Dec 14, 2015
Office 365 has amazing attributes suited to SMB as well as enterprise organizations. The savings come from the cloud.
Blog | Dec 08, 2015
The intercloud is here, and Cisco is trying to make it as secure as possible. Check out some of the security measures in Cisco Intercloud Fabric.
Blog | Dec 07, 2015
Today, customers have different needs, and the contact center must adapt to these changes through an omni-channel approach.
Blog | Dec 06, 2015
We all use WiFi nearly every day, but do we understand how it works? Take a look at a high level overview of WiFi here on the Mindsight blog.
Blog | Dec 01, 2015
Mindsight is now one of a few UCCE Advanced Technology Providers. Mindsight is authorized to deploy Unified Contact Center Enterprise solutions.
Blog | Nov 29, 2015
Mindsight fights hunger in our second annual charity drive, hunger games. Read more about how we helped make an impact on food scarcity.
Blog | Nov 27, 2015
Advanced technology in soldier field is just one example of the steps the NFL is taking across the U.S. to integrate tech into sports.
Blog | Nov 24, 2015
The Citrix XenDesktop and VDI software enables a user to access their desktop from the cloud and carry that experience to whichever device they prefer.
Blog | Nov 23, 2015
The data center has gone through many forms as manufacturers try to increase efficiency. The next big step might be hyperconverged infrastructure.
Blog | Nov 13, 2015
Cyber attacks are widespread and sophisticated. Check out some of the common types of cyber attacks and a few notable examples.
Blog | Nov 12, 2015
Openstack is an open-source cloud operating system developed by companies and individuals all around the world. See some of its core features here.
Blog | Nov 08, 2015
The public cloud can be expensive and unpredictable. We explain how Equinix solves these issues here on the Mindsight blog.
Blog | Nov 06, 2015
Dell has officially purchased EMC in the largest technology deal of all time. See the events and responses surround Dell / EMC deal here.
Blog | Nov 05, 2015
Protecting your VoIP is paramount to the success of your business. But how’s it done? Here’s two key ways to minimize data center downtime.
Blog | Oct 25, 2015
In this case study, Mindsight helped our client, Charles Industries, assess their environment and make several data center enhancements to resolve issues.
Blog | Oct 23, 2015
The NetApp E-Series has proven extremely valuable to Mindsight clients in need of an effective storage solution. Learn more about the series here.
Blog | Oct 21, 2015
Avaya and Nortel contact center and core communications platforms will lose manufacturer support.
Blog | Oct 14, 2015
Cisco ONE is a new way for IT departments to acquire licenses and purchase software.
Blog | Jul 13, 2015
Learn how Unified Contact Center Express (UCCX) can be used to successfully launch outbound calling campaigns in the contact center.
Blog | Jul 07, 2015
Explore the truths and myths of the customer experience and discover what is truly important in and effortless contact center experience.
Blog | Jun 30, 2015
A new generation of tech-savvy consumers are coming to age. Learn how to prepare your contact center for Millenials.
Blog | Jun 23, 2015
Scams and cons can impact the contact center just as they would an individual. Learn how to prevent fraud in the contact center.
Blog | May 26, 2015
Many have speculated that Twilio will greatly disrupt the contact center industry and traditional vendors. Learn more about the reason behind this idea.
Blog | May 15, 2015
Gamification can improve morale and job satisfaction in your contact center. It's your turn to take advantage of it.
Blog | May 13, 2015
Interactive Intelligence Customer Interaction Center has a new version and new features. See how it will impact your contact center.
Blog | May 12, 2015
Learn how Isilon and EMC are going to change the storage industry.
Blog | May 11, 2015
Once again, Mindsight has earned distinction as the Midwest Region Partner of the Year from Cisco for our experience and excellence.
Blog | Apr 28, 2015
Nimble's Storage on Demand offers significant benefits to the enterprise. Learn the value on the Mindsight Technology Blog.
Blog | Apr 15, 2015
Cisco UCS Director is a shift in server strategy. Learn how it can benefit your data center on the Mindsight Advanced Technology Blog.
Blog | Apr 13, 2015
Nimble Storage has a unique architecture - Nimble CASL - that lends several key advantages. Learn more from Mindsight today.
Blog | Apr 04, 2015
Network engineering stands to radically change with the implementation of automation.
Blog | Apr 02, 2015
Keep an eye on these trends in the contact center. Learn about the future of the contact center on the Mindsight Advanced Technology Blog.
Blog | Mar 30, 2015
Cisco ACI can deliver an optimized network traffic flow using templates. Learn more on the Mindsight Advanced Technology Blog.
Blog | Mar 23, 2015
Blog | Mar 16, 2015
UCCX 10.6 now offers email queuing. Learn more on the Mindsight Advanced Technology Blog.
Blog | Mar 11, 2015
Software defined storage is changing the game in the storage industry. Find out how and learn more about software defined storage on the Mindsight Blog.
Blog | Mar 05, 2015
Cisco and the CIC contact center platform can work together to make both better. Learn how to integrate Cisco call manager with CIC in this blog.
Blog | Mar 04, 2015
Cloud can be a major boon for your business strategy. Here are some questions to ask to in evaluating cloud for business.
Blog | Mar 03, 2015
The Internet of Things is going to open up major opportunities for the contact center. Expand your service strategy with IoT technologies.
Blog | Mar 02, 2015
Learn how this next-generation firewall, the Cisco ASA, can protect your environment before, during, and after the attack.
Blog | Feb 19, 2015
The future of the contact center is omnichannel support. Learn how a fusion of all channels of communication can benefit the customer experience.
Blog | Feb 18, 2015
Meraki cloud solutions provide ease of network management. Learn more about cloud-managed networking and Meraki on the Mindsight blog.
Blog | Feb 12, 2015
Wireless network WIFI connections have just gotten faster with the release of 802.11ac. Learn more on the Mindsight Advanced Technology Blog.
Blog | Feb 05, 2015
Cisco’s Application Centric Infrastructure (Cisco ACI) offers your network administrator new options for managing the network.
Blog | Feb 03, 2015
A new edition of Cisco UCCX is out. Learn what has changed and whether the upgrade is worth performing.
Blog | Jan 12, 2015
The customer service industry is flooded with thousands of acronyms. Here are several contact center acronyms that you should know.
Blog | Jan 06, 2015
Learn the ins and outs of Cisco's IWAN on the Mindsight Advanced Technology Blog.
Blog | Dec 09, 2014
Mindsight, a Chicago IT consulting firm, hosted a food drive to help the hungry during the holiday season. Read more about the Mindsight food drive.
Blog | Nov 19, 2014
Nimble Storage has made huge waves in the storage industry. Learn the rippling effects of Nimble on the Mindsight Advanced Technology Blog.
Blog | Oct 21, 2014
The new release of CUCM 10.0 includes a number of valuable new capabilities. Learn more about the features built into this release on the Mindsight Blog.
Blog | Oct 05, 2014
These Cisco Routers have a few surprises up their sleeve. Learn more on the Mindsight Advanced Technology Blog.
Blog | Sep 22, 2014
Jabber 10.5 has new features and capabilities that respond to customer requests. Learn more on the Mindsight Advanced Technology Blog.
Blog | Jul 30, 2014
Unified Communications Manager made some big changes after version 8. Learn how to upgrade to the latest version without issue on the Mindsight Blog.
Blog | Jul 02, 2014
Learn the best Cisco route/switch core and networking equipment for your data center. Learn more on the Mindsight Advanced Technology Blog.
Blog | Jun 11, 2014
A new version of UCCX is out. Learn what has changed in UCCX 10.0 on the Mindsight Advanced Technology Blog.
Blog | Jun 04, 2014
Cisco UC has made a big change. Learn what it means for you on the Mindsight Advanced Technology Blog.
Blog | May 29, 2014
Unified Communications phone licenses have changed over time. Learn more on the Mindsight Advanced Technology Blog.
Blog | Apr 21, 2014
Cisco Unified Communications Manager 10.0 has a new version with some impressive new features. Learn more on the Mindsight Advanced Technology Blog.
Blog | Feb 08, 2013
Learn how storage I/O misalignment could be debilitating your application performance on the Mindsight Advanced Technology Blog.
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