The Customer Experience Meets Cloud Computing

Contact/call centers need to be nimble. They need to be agile. They need to quickly adjust to different customer demands and market fluctuations. For that reason, cloud contact center platforms are gaining wide appeal.

By implementing contact/call center platforms in the cloud, companies can remove many of the obstacles to quick and decisive change in the contact/call center. The cloud contact/call centers can receive updates instantly. New features are simply unlocked in a few clicks instead of provisioned and deployed in a few weeks.

Most empowering of all, contact/call center representatives are no longer rooted to their offices. Instead, they can access their contact/call center platform from any PC or laptop anywhere they are—and still use any feature or capability available at the main office.

With advanced certifications in the Customer Journey Platform by Cisco and PureCloud by Genesys, Mindsight can move your contact/call center to the cloud quickly and painlessly.

Cloud Contact Centers Available from Mindsight

  • PureCloud

    PureCloud is a comprehensive customer experience, contact/call center, and collaboration platform for businesses of all sizes. PureCloud is just one component of a larger suite of solutions, and specifically addresses the needs of a 21st century contact/call center.

    PureCloud is hosted in the Amazon Web Services (AWS) public cloud and delivers a full-feature solution with exceptional reliability and capabilities.

    Learn More
  • Customer Journey Platform

    Cisco’s Customer Journey Platform is a unified omnichannel contact center solution that improves the customer experience and drives actionable business insights. It is easily deployed and managed from the cloud. And it is available for contact centers of all sizes. 

    Some of the key features of the Customer Journey Platform include: omnichannel capabilities, predictive analytics routing, workforce optimization, outbound campaigns, web callbacks, customer engagement analytics, speech-enabled IVR, collaboration integration and CRM integrations.

    Learn More

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.

Contact and Call Center, Managed IT Services

  Updated September 15, 2020 by Siobhan Climer, John Irey,and Kleid Gjataj The Chief Operations Officer (COO) is the second-highest ranking executive in most corporations. A Chief Executive Officer (CEO) provides the vision; the COO executes that vision.  It may seem odd to think of…

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Collaboration, Contact and Call Center, Mindsight News and Giving Back

  Updated August 25, 2020 by Siobhan Climer, John Irey, and Kleid Gjataj The coronavirus pandemic has caused a great deal of upheaval for businesses across the globe. From shifting to an entirely remote workforce to delivering essential services during a crisis, organizations have been…

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Contact and Call Center, Healthcare

  August 11, 2020 by Siobhan Climer, John Irey, and Kleid Gjataj Healthcare accessibility is always a challenge. The additional complexities of social distancing and Covid-19 policies only complicate the situation.  Yet healthcare accessibility is not a new problem; technologists and researchers have spent the…

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