On January 30, 2020 Cisco Webex Teams released an enormous update designed to drastically improve the user experience. Find out what’s new in Cisco Webex Teams and why there’s buzz around collaboration technology.
Cisco UCCE vs PCCE contact center platforms for enterprise-scale environments. Choosing between them is not always a simple matter. Here’s the scoop on how to determine the right one for your environment.
Use one of these data backup methods aligned to a disaster recovery program to ensure you are prepared for everything, from ransomware to power outages.
Find out if your users are falling for the most common real-life phishing scams. Walk-thru the scam and find out how to protect your business.
Cloud cost management is one of the biggest hurdles businesses of every size must overcome on their cloud journey. Find out how to achieve predictable cloud spending.
The NIST Privacy Framework, released in early January, provides some preliminary guidance on how organizations can protect both the security and integrity of consumer data.
Find out how to integrate temporary employees into the call center and how everything – from the environment to the technology – plays a role in improving the CX during peak seasons.
The VDI market is expected to grow 27% between 2016 and 2023. Find out what the VDI adoption trends are and how businesses are realizing the benefits of virtualization.
Command and control attacks pose a significant risk to the business. Cisco Umbrella is ready to stop them. Here’s how.
Dealing with IT project pushback is, unfortunately, an everyday reality for the CIO. Here are 3 tips for dealing with pushback and getting buy-in for imperative technology projects.