Among the most vulnerable cybersecurity targets are contact centers, where security and privacy are often the weakest links. Sadly, it’s difficult to trace fraud attempts back to the perpetrators. Mindsight’s Kleid Gjataj shares insights on what you can do to protect your contact center.
When moving to a hybrid work environment, cybersecurity is often top-of-mind. Find out what steps you can take to enable a hybrid work model while protecting your data.
For some, there is simply no going back to the office full-time. Is your org equipped to handle the new push towards hybrid work environments?
Find out what technologies are helping businesses create a frictionless customer experience and how our experts align business goals, the customer journey, and technology with the customer in mind.
Cybercriminals are targeting SMBs because so many of those SMBs think they’ll never be targeted. Consequently, they see little or no need for robust cybersecurity protection. It’s an antiquated and enormously risky mindset that confounds cybersecurity experts. And it’s something that needs to be remedied.
So far in 2021, ransomware attacks have increased 102% compared to the same period in 2020, and the impact of these attacks continues to grow. Find out how disaster recovery and ransomware are connected and how you can protect yourself from this growing threat.
Updating your disaster recovery plan is an important step in periodically ensuring business continuity in the face of a constantly changing risk environment.
The latest version of Gartner’s annual IT industry report is chock-full of useful insights and statistics. Encompassing roles ranging from CIOs and Heads of IT to SPVM leaders, it addresses key challenges, trends and actions for each group. At more than 50 pages, though, it’s no breezy read. Here’s a summary to save you some time.
Ensure when you are communicating your business continuity plan, your teams are prepared to act while also protecting mission-critical data and operations.
There are a number of reasons why and IT project fails to come to completion. We sat down with Matt Cox, Director of Internal Systems at Mindsight, to discuss these reasons and how to prevent them.