Security in the Contact Center: A Contact Center ReportRead

Among the most vulnerable cybersecurity targets are contact centers, where security and privacy are often the weakest links. Sadly, it’s difficult to trace fraud attempts back to the perpetrators. Mindsight’s Kleid Gjataj shares insights on what you can do to protect your contact center.

The Value of Collaboration Between a CISO and CEORead

Cybercriminals are targeting SMBs because so many of those SMBs think they’ll never be targeted. Consequently, they see little or no need for robust cybersecurity protection. It’s an antiquated and enormously risky mindset that confounds cybersecurity experts. And it’s something that needs to be remedied.  

Garter Releases 2021 Industry Report: A Technology ReportRead

The latest version of Gartner’s annual IT industry report is chock-full of useful insights and statistics. Encompassing roles ranging from CIOs and Heads of IT to SPVM leaders, it addresses key challenges, trends and actions for each group. At more than 50 pages, though, it’s no breezy read. Here’s a summary to save you some time.

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