September 24, 2020 After nearly two decades in service and one decade of being unserviceable, many of Cisco’s older phones are about to face the final curtain. Or are they? Many that heard the news in recent months have likely been panic-stricken about replacing the impacted phones. Fortunately, Cisco just issued a bit of […]
Updated September 15, 2020 by Siobhan Climer, John Irey,and Kleid Gjataj The Chief Operations Officer (COO) is the second-highest ranking executive in most corporations. A Chief Executive Officer (CEO) provides the vision; the COO executes that vision. It may seem odd to think of the COO role intersecting with the customer experience, yet that […]
Updated September 10, 2020 by Siobhan Climer and Mike Czerniak The as-a-service label has been utilized in every facet of the technological sphere. In fact, there are some within the industry who advocate for an “everything-as-a-service” model, which is simply suggesting that anything can be commoditized – not the most radical statement ever. Regardless, […]
VDI (virtual desktop infrastructure) works in a wide range of scenarios, but here are our top five use cases where VDI is particularly successful.
September 3, 2020 Kim Kiefer, Mindsight’s Director of Customer Experience, sat down with us to discuss Mindsight’s approach to customer relations, and how the team brings value to maintaining a positive relationship with our customers. As a managed services provider (MSP), Mindsight centers its strategy on the expert-level-only engineers that deliver technology services to […]
The insider threat is on the rise as both malicious and negligent users find new vulnerabilities in a rapidly deployed remote work environment.
The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
How has data center architecture evolved from converged infrastructure to HCI and dHCI? Find out how these infrastructure models compare.
With schools heading back to school, IT and technology leaders across the country are facing some of the most challenging circumstances given the disruptions caused by the COVID-19 outbreak.
What is everything-as-a-service (XaaS)? See how Gartner and other analysts forecast cloud computing and the servitization of tech for 2020 and beyond.