It’s been over two years since companies in the U.S. and around the world sent employees home, initially thinking they’d bring them back in a few weeks. That didn’t happen, of course, because the Covid-19 pandemic was just getting started. What happened instead was a remote work revolution—one that’s still going strong.
For better or worse, depending on your take, remote work is here to stay. Maybe not across the board, but certainly to a far greater degree than in pre-pandemic days.
UCaaS (Unified Communications as a Service) is no longer a “nice to have” feature in the hybrid workplace. Mindsight’s John Irey gives us a rundown of what’s new in this space.
The cloud for SMBs brings several advantages, from earnest efficiencies to anytime accessibility. Here are 9 benefits of the cloud.
Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized training. Mindsight and Elevēo share their insight on how to better equip your agents for success.
It’s been over almost 17 months since COVID-19 forced millions of Americans to work from home How has cybersecurity been effected in this weird time?
Putting the customer first is much easier in theory than in practice, which is why many companies continue to substitute lip service for actual service. Mindsight breaks down why multi-channel communication is key to customer satisfaction, and retention.
For some, there is simply no going back to the office full-time. Is your org equipped to handle the new push towards hybrid work environments?
Microsoft Teams has been widely adopted by organizations of all sizes. Mindsight’s John Irey uncovers how to future-proof your phone system, and save on capital costs with Microsoft Calling, the perfect complement to Teams.
Webex is better than ever, with enhanced features being released monthly that improve user efficiency and productivity. See what changed in 2020 in response to the COVID-19 pandemic.