It’s been over two years since companies in the U.S. and around the world sent employees home, initially thinking they’d bring them back in a few weeks. That didn’t happen, of course, because the Covid-19 pandemic was just getting started. What happened instead was a remote work revolution—one that’s still going strong.
Category: Collaboration
Articles about collaboration technology, tools, and solutions. Explore collaboration solutions with Mindsight.
Leading Productive Remote WorkersRead
For better or worse, depending on your take, remote work is here to stay. Maybe not across the board, but certainly to a far greater degree than in pre-pandemic days.
What’s Happening with Cloud Adoption and UCaaS?: A Collab ReportRead
UCaaS (Unified Communications as a Service) is no longer a “nice to have” feature in the hybrid workplace. Mindsight’s John Irey gives us a rundown of what’s new in this space.
9 Advantages Of Cloud For Medium-Sized and Emerging Companies: How Cloud Computing Benefits BusinessRead
The cloud for SMBs brings several advantages, from earnest efficiencies to anytime accessibility. Here are 9 benefits of the cloud.
Maximizing Your Contact Center Agent’s Time: A Contact Center ReportRead
Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized training. Mindsight and Elevēo share their insight on how to better equip your agents for success.
Lessons Learned During COVID-19: A Cybersecurity ReportRead
It’s been over almost 17 months since COVID-19 forced millions of Americans to work from home How has cybersecurity been effected in this weird time?
Leveraging Multi-Channel Service to Increase CX: A Collaboration ReportRead
Putting the customer first is much easier in theory than in practice, which is why many companies continue to substitute lip service for actual service. Mindsight breaks down why multi-channel communication is key to customer satisfaction, and retention.
Hybrid Work and Effective Communication: A Collaboration ReportRead
For some, there is simply no going back to the office full-time. Is your org equipped to handle the new push towards hybrid work environments?
Future Proofing Your Telephony with Microsoft Calling: A Collaboration ReportRead
Microsoft Teams has been widely adopted by organizations of all sizes. Mindsight’s John Irey uncovers how to future-proof your phone system, and save on capital costs with Microsoft Calling, the perfect complement to Teams.
Cisco WebEx, Connecting in the Wake of Covid: A Collaboration ReportRead
Webex is better than ever, with enhanced features being released monthly that improve user efficiency and productivity. See what changed in 2020 in response to the COVID-19 pandemic.
