The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
Category: Collaboration
Articles about collaboration technology, tools, and solutions. Explore collaboration solutions with Mindsight.
Top 5 Collaboration Technology Trends For 2020: A Collaboration ReportRead
Technology is always changing and so is the world around it.
For many, the idea of “return to normal” has evaporated. In fact, the narrative has shifted to explore an emerging “new normal”. What that new normal is – and when it will arrive – remains to be seen.
U.S. Teens Get ‘D’ In Online Learning: The Future Of Secure Distance LearningRead
With the substandard performance of Zoom, school districts and IT teams are exploring alternative secure distance learning video conference platforms that put security at the forefront of development.
Digital Whiteboard Technology Improves Remote Collaboration: A Collaboration ReportRead
A digital whiteboard allows multiple users to write and view whiteboard content. Easily create lists, develop categories, design products or service structures, and collaborate on essentially anything with digital whiteboard technology.
Finding Secure Video Conferencing Solutions In The Era Of Remote Work: A Collaboration ReportRead
In light of ongoing work-at-home requirements, businesses are looking for secure video conferencing solutions. Read about recent web conferencing security incidents and how one contender is changing the game.
The COO And The Customer Experience Collide: A Contact Center ReportRead
CX is no longer relegated to a single department in the organization; it’s fundamental to the mission. The COO and the customer experience are more entwined than ever before.
How IT Directors Support Virtual Learning For Remote Students: An EdTech ReportRead
As of March 27th, 48 states, excluding only Iowa and Maine, have issued state-wide school closures. The shutdown of schools across the U.S. due to the coronavirus outbreak leaves school districts scrambling to shift resources towards virtual learning for remote students.
Delivering An Exceptional Customer Experience During Covid-19: A Contact Center ReportRead
The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
Covid-19 Shocks The Workplace: Can We Collaborate While “Social Distancing”?Read
The sudden disruption to typical work by Covid-19 means most organizations do not have a Stanford professor-designed WAH policy. Instead, businesses have been tasked with reactively determining whether today is the day to make the remote announcement.
Did everyone bring their laptops home last night? Do we have VPN? How will we conduct business meetings? Can we salvage our company culture when we’re not together?
What’s New In Cisco Webex Teams? A Collaboration ReportRead
On January 30, 2020 Cisco Webex Teams released an enormous update designed to drastically improve the user experience. Find out what’s new in Cisco Webex Teams and why there’s buzz around collaboration technology.
