For some, there is simply no going back to the office full-time. Is your org equipped to handle the new push towards hybrid work environments?
Remote and hybrid work are becoming the norm at countless companies. There’s just one problem: not enough workers have the tech tools they need to succeed outside the office. Mindsight’s John Irey shares his insights on what is necessary for a successful shift to hybrid or full remote.
The cloud for SMBs brings several advantages, from earnest efficiencies to anytime accessibility. Here are 9 benefits of the cloud.
As we enter a new age where remote work is more often the rule than the exception, effective software-based collaboration tools are everything—and companies know it.
It’s been over two years since companies in the U.S. and around the world sent employees home, initially thinking they’d bring them back in a few weeks. That didn’t happen, of course, because the Covid-19 pandemic was just getting started. What happened instead was a remote work revolution—one that’s still going strong.
For better or worse, depending on your take, remote work is here to stay. Maybe not across the board, but certainly to a far greater degree than in pre-pandemic days.
UCaaS (Unified Communications as a Service) is no longer a “nice to have” feature in the hybrid workplace. Mindsight’s John Irey gives us a rundown of what’s new in this space.
Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized training. Mindsight and Elevēo share their insight on how to better equip your agents for success.
It’s been over almost 17 months since COVID-19 forced millions of Americans to work from home How has cybersecurity been effected in this weird time?
Putting the customer first is much easier in theory than in practice, which is why many companies continue to substitute lip service for actual service. Mindsight breaks down why multi-channel communication is key to customer satisfaction, and retention.