How do cybersecurity vs regulatory compliance frameworks overlap and interact to protect businesses, consumers, and data?
Category: Retail and Ecommerce
Protecting PCI and PII is table stakes for the retail and ecommerce industries, which rely on trust and brand development – as well as superior products – to ensure customers keep coming back. The way technology impacts retail, though, is constantly changing. Follow our blog as we dive into the trends and news surrounding retail technology.
The Secret To Customer Satisfaction And The Moment Of TruthRead
What is the secret brine to customer satisfaction, and how does the moment of truth fit in? Align your technology to your goals and find out.
Behavioral Advertising and How the Internet Learns Your InterestsRead
December 18, 2015 In a previous post, we discussed the rising importance of Cyber Monday for holiday season retailers. Last year, the National Retail Federation released a report claiming that only 55% of holiday shoppers spent money on Black Friday and Thanksgiving weekend. This is a far cry from the door buster sales of […]
Omnichannel Needs Provoke Change in the Contact CenterRead
December 7, 2015 Technology and the internet have infiltrated nearly every aspect of our lives and raised our standards of communication. If someone wants to reach a friend, whether through a call, chat, email, or social media, there are numerous channels by which to contact them. Unsurprisingly, consumers expect that same level of availability […]
