No industry was safe from cyberattacks in the last quarter of 2020. Everyone from software companies, to booksellers, to major government bodies were targets.
Category: Retail and Ecommerce
Protecting PCI and PII is table stakes for the retail and ecommerce industries, which rely on trust and brand development – as well as superior products – to ensure customers keep coming back. The way technology impacts retail, though, is constantly changing. Follow our blog as we dive into the trends and news surrounding retail technology.
Major Cybersecurity Breaches of Q32020: A Cybersecurity ReportRead
Luxury hotels and cruise shops and satellites OH MY! Though much of the world was still grasping with the effects of COVID-19 related shutdowns, cyber criminals acted as if it were business as usual.
Cybersecurity Vs Regulation: Understanding Dueling Compliance FrameworksRead
How do cybersecurity vs regulatory compliance frameworks overlap and interact to protect businesses, consumers, and data?
The Secret To Customer Satisfaction And The Moment Of TruthRead
What is the secret brine to customer satisfaction, and how does the moment of truth fit in? Align your technology to your goals and find out.
Behavioral Advertising and How the Internet Learns Your InterestsRead
December 18, 2015 In a previous post, we discussed the rising importance of Cyber Monday for holiday season retailers. Last year, the National Retail Federation released a report claiming that only 55% of holiday shoppers spent money on Black Friday and Thanksgiving weekend. This is a far cry from the door buster sales of […]
Omnichannel Needs Provoke Change in the Contact CenterRead
December 7, 2015 Technology and the internet have infiltrated nearly every aspect of our lives and raised our standards of communication. If someone wants to reach a friend, whether through a call, chat, email, or social media, there are numerous channels by which to contact them. Unsurprisingly, consumers expect that same level of availability […]
