Unified Communications as a Service in a World of Hybrid Work - Let Mindsight Experts Help!

Unified communications solutions have taken center stage recently and are more critical than ever in the new world of hybrid work. The integration of capabilities like messaging, voice and video calling, team collaboration, video conferencing, file sharing, contact center – just to name a few – delivered in the cloud is enabling organizations and their people to work from any device, anytime – regardless of language and geography. That means improved productivity, better user experiences, optimal performance and often lower costs.

Mindsight’s highly certified, expert-level engineers and solution architects can help you realize the full benefits of a unified communications solution. Our business was founded on communication technologies nearly two decades ago and we continue to solve some of the most complex communication challenges for our clients. Our team of experts over a decade of experience across a broad range of platforms, including Cisco, Microsoft, as well as a range of other leading cloud-based solutions. Once we help determine the solution that is right for your organization and ensure it aligns to your business objectives, we provision and deploy the solution – whether it be in the cloud or on-premise or both – and we can manage it ongoing if you wish so you can focus on other important initiatives in your business.

What is IP Telephony?

IP telephony has changed the way businesses communicate. Internet Protocol telephony (IP telephony) is a means to transmit voice throughout an organization through IP-based networks. IP telephony offers significant advantages over traditional analog (legacy) systems.

  • Communications can be seamlessly integrated over large areas or multiple locations
  • Offers features not available on traditional systems like video
  • Increased mobility and flexibility
  • Cost effective
  • Improved voice quality

Cisco Unified Communications Manager

Cisco Unified Communication Manager sits at the center of any organization’s communication and collaboration strategy. It’s the core of your Cisco voice platform. Some customers are not ready to totally move to the cloud, or their environment is too complex to migrate. For those customers, Cisco offers Webex Calling Dedicated Instance. Even if you’re also using a Cisco contact/call center platform or third party call application, every additional component of your voice system will in some way connect or integrate into Communications Manager. Some additional benefits include:

  • Effective, secure communications
  • Reliability
  • Lower cost of ownership
  • Interoperability and standards support
  • Scalability for up to 40,000 users, extensible to 80,000 users

Advantages of Mindsight UCaaS Solutions

Seamless Communication
With UCaaS you can harness the power of high-quality voice and video conferencing, and allow teams to connect and collaborate from anywhere, with any sort of device. 

Real-Time Messaging and Presence
Instant messaging and presence features (the ability to see of a team member is available or in a meeting) help keep your team connected and enhance productivity.

Effortless Collaboration
UCaaS simplifies file sharing and collaboration through real-time access to documents and tools. Different teams and departments can work together to make edits and share feedback. Version-control and lengthy emails are no longer an issue when you convert to a UCaaS solution.

Cost Savings and Scalability
UCaaS solutions eliminate the need for on-premises hardware and the maintenance costs associated with keeping servers on-site. By leveraging the power of the cloud, companies can scale their usage up or down almost effortlessly.

Integration and Customization
UCaaS solutions can integrate with other business applications such as a CRM. This provides a unified experience across different tools. Also, you can customize options to meet specific business needs.

Mindsight Supporting Services

  • Managed Services

    The Mindsight engineering team is ready to help monitor and support your voice solution. Set up a managed services agreement with Mindsight and determine our level of involvement, from basic alerting to full administration.

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  • Collaboration Roadmap

    Our Collaboration Infrastructure Roadmap can give you a detailed picture of the state your collaboration environment and help you build a roadmap of the future.

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  • Infrastructure Optimization Roadmap

    Network expertise is vital to the valuation and deployment of collaboration solutions, and Mindsight’s engineering team is comprised of highly experienced and certified professionals well versed in this technology’s impact on your network performance.

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  • Design and Deployment

    Whether you need help with design, validation, deployment, or most anything else, Mindsight is here to tell you what is possible and what isn’t.

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Questions About Voice Solutions, or Looking for a More Customized Solution?

Contact Mindsight Today