Unified Communications

Unified Communications as a Service in a World of Hybrid Work - Let Mindsight Experts Help!

Unified communications solutions have taken center stage in the last year and are more critical than ever in the new world of hybrid work. The integration of capabilities like messaging, voice and video calling, team collaboration, video conferencing, file sharing, contact center – just to name a few – delivered in the cloud is enabling organizations and their people to work from any device, anytime – regardless of language and geography. That means improved productivity, better user experiences, optimal performance and often lower costs.

Mindsight highly certified, expert level engineers and solution architects can help you realize the full benefits of a unified communications solution. Our business was founded on communication technologies nearly two decades ago and we continue to solve some of the most complex communication challenges for our clients. Our team of experts average 15 years of experience across a broad range of platforms, including Cisco and Microsoft. Once we help determine the solution that is right for your organization and ensure it aligns to your business objectives, we provision and deploy the solution – whether it be in the cloud or on-premise or both – and we can manage it ongoing if you wish so you can focus on other important initiatives in your business.

What is IP Telephony?

IP telephony has changed the way businesses communicate. Internet Protocol telephony (IP telephony) is a means to transmit voice throughout an organization through IP-based networks. IP telephony offers significant advantages over traditional analog (legacy) systems.

  • Communications can be seamlessly integrated over large areas or multiple locations
  • Offers features not available on traditional systems like video
  • Increased mobility and flexibility
  • Cost effective
  • Improved voice quality

Cisco and Meraki Phones

From basic phone models for low-usage locations to full-featured business models and high-performance multimedia models, there’s a Cisco phone to match any company’s needs.

Meraki phones take IP telephony to the next level. Beyond being a capable IP phone for any enterprise, the new MC74 Cloud Managed Phone is 100% cloud-based. Some additional benefits:

  • Single-Pane-of-Glass
  • No Hardware On-Prem
  • Ease of Deployment
  • Ease of Use and Browser Access
  • Touch Screen Display

Cisco Unified Communications Manager

Cisco Unified Communication Manager sits at the center of any organization’s communication and collaboration strategy. It’s the core of your Cisco voice platform. Even if you’re also using a Cisco contact/call center platform or third party call application, every additional component of your voice system will in some way connect or integrate into Communications Manager. Some additional benefits include:

  • Effective, secure communications
  • Reliability
  • Lower cost of ownership
  • Interoperability and standards support
  • Scalability for up to 40,000 users, extensible to 80,000 users

Advantages of Mindsight IP Telephony Solutions

Scalable Communications
Mindsight provides highly secure, reliable, and scalable communications that transmit across the client’s LAN and WAN.

Additional Features Available
Cisco IP telephones are compatible with an expansive collection of Cisco and third-party applications.

SIP Capabilities
Take advantage of a wide range of Session Initiation Protocol (SIP)-based capabilities.

Video Capabilities
Face-to-face communication can be as easy as making a phone call.

Wide Selection of Phone Models
Find the phone model with the exact features and capabilities you need.

Mindsight Voice Certifications

  • Cisco Master Collaboration Specialist

    The Master Collaboration Specialist certification is given to technology partners who demonstrate a thorough understanding of Cisco collaboration technology including Cisco Webex and Unified Communication Manager. 

Mindsight Supporting Services

  • Managed Services

    The Mindsight engineering team is ready to help monitor and support your voice solution. Set up a managed services agreement with Mindsight and determine our level of involvement, from basic alerting to full administration.

    Learn More
  • Collaboration Roadmap

    Our Collaboration Infrastructure Roadmap can give you a detailed picture of the state your collaboration environment and help you build a roadmap of the future.

    Learn More
  • Infrastructure Optimization Roadmap

    Network expertise is vital to the valuation and deployment of collaboration solutions, and Mindsight’s engineering team is comprised of highly experienced and certified professionals well versed in this technology’s impact on your network performance.

    Learn More
  • Design and Deployment

    Whether you need help with design, validation, deployment, or most anything else, Mindsight is here to tell you what is possible and what isn’t.

    Learn More

Questions About Voice Solutions, or Looking for a More Customized Solution?

Contact Mindsight Today