Diving Deeper into Desktop as a Service: A Cloud ReportRead

  November 17, 2020 When VDI solutions came into the market in 2006, they delivered a more customized desktop experience for users, regardless of the location or device on which users were working. In addition to mobility and flexibility, VDI also provided greater security and ease of management – compared to managing individual PC’s. However, […]

Gartner’s Resilient Delivery Predictions: Part 3 of 3Read

November 13, 2020 By: Kim Morgan Each year, research firm Gartner unveils the top strategic technology trends at its annual IT Symposium/Xpo America’s conference. This year was no different, except the conference was held virtually instead of in-person. This year, Gartner emphasized how COVID-19 affected companies and organizations. It also highlighted the need to focus […]

Gartner’s Location Independence Technology Predictions: Part 2 of 3Read

November 3, 2020 By: Kim Morgan Each year, research firm Gartner unveils the top strategic technology trends at its annual IT Symposium/Xpo America’s conference. This year was no different, except the conference was held virtually instead of in-person. Indeed, a virtual symposium is probably the most “2020” thing right now. Gartner underscored how companies need […]

Gartner’s People-Centric Technology Predictions: Part 1 of 3Read

October 27, 2020 By: Kim Morgan Each year, research firm Gartner unveils the top strategic technology trends at its annual IT Symposium/Xpo America’s conference. This year was no different, except the conference was held virtually instead of in-person. Indeed, a virtual symposium is probably the most “2020” thing right now. Gartner underscored how companies need […]

Contact Center as a Service (CCaaS): A Contact Center ReportRead

  September 29, 2020 The modern version of a contact center, also referred to as a call center, houses much more than headset-wearing customer service reps and rows of phones. Equipped with the latest technology and located largely in the Americas and Europe, an increasing number of them aren’t even centers in the traditional sense […]

End of Life Phones Get an Extension for 2020Read

  September 24, 2020 After nearly two decades in service and one decade of being unserviceable, many of Cisco’s older phones are about to face the final curtain. Or are they? Many that heard the news in recent months have likely been panic-stricken about replacing the impacted phones. Fortunately, Cisco just issued a bit of […]

What Is IaaS, PaaS, and SaaS? Examples and Definitions: A Cloud ReportRead

  Updated September 10, 2020 by Siobhan Climer and Mike Czerniak The as-a-service label has been utilized in every facet of the technological sphere. In fact, there are some within the industry who advocate for an “everything-as-a-service” model, which is simply suggesting that anything can be commoditized – not the most radical statement ever. Regardless, […]

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