Here’s an understatement: The Covid-19 pandemic changed a lot of things. One of them is customer service. From the start to the present, according to multiple surveys, it’s gotten a lot worse.
Category: Technology
Articles about new and emerging technologies. Explore technology with Mindsight.
IT Talent: What’s in Store in 2024Read
Companies are still having trouble finding and retaining IT talent. That won’t change for the foreseeable future. Mindsight talks about what you can expect in 2024, and how to ensure you’re working with the very best.
The Role of CFO’s in Economic Uncertainty: A Technology ReportRead
CFOs in remain concerned about how best to control costs, invest in growth and maintain a competitive edge by leveraging emerging technologies and partnerships. Mindsight discusses what to expect in 2024.
Zoom: In Hot Water AgainRead
Zoom recently landed in hot water over how it culls user data with the help of artificial intelligence. Mindsight discusses this event, and how you can protect your data.
The Impact of Inflation on IT SpendingRead
Discover the Resilient Growth in IT Spending for 2023 and Beyond: Gartner’s Latest Forecast and Trends Unveiled. Learn about the Surging SMB IT Spending, Cloud Services, and Strategic Partnerships Transforming the IT Landscape.
Financial Services and the Customer Experience: A Technology ReportRead
Mindsight explores how the financial sector is enhancing CX in 2023 through unifying services, AI engagement, omnichannel experiences, increased budgets, improved call centers, banking-as-a-service, compliance, humanized digitalization, data transparency, and strategic partnerships drive innovation.
The Tech Talent Crunch: A Technology ReportRead
Despite recent tech layoffs, there is a significant shortage of IT talent and the demand for tech skills extends beyond most company’s capabilities. Mindsight discusses creating a need for retention strategies and consideration of outsourcing options.
Transforming IT Operations: The Power of AI and AIOps in Data Management, Cybersecurity, and NetworkingRead
Discover how AI is revolutionizing IT operations through automation and leveraging big data. Explore the growing AIOps market, expected to reach $3.4 billion by 2025, and its applications in data management, cybersecurity, and networking.
The Supply Chain And Technology: What’s New?Read
We first reported issues with the supply chain back in November 2021. Then came the war between Russia and Ukraine, which exacerbated things even further just as supply chain woes were starting to diminish. Is there relief in sight?
Tech Tools for Today’s Hybrid Workforce: A Collab ReportRead
Remote and hybrid work are becoming the norm at countless companies. There’s just one problem: not enough workers have the tech tools they need to succeed outside the office. Mindsight’s John Irey shares his insights on what is necessary for a successful shift to hybrid or full remote.
