A McKinsey study found that 66% of executives across the globe see reskilling and upskilling as a top priority; yet, only 16% of those same individuals felt prepared to facilitate this training. Find out how IT leaders are evaluating the upskill vs augment debate.
Category: Managed IT Services
Articles specific to managed IT services. Learn how to determine if managed services is a good fit for your organization, how to vet MSPs, see use cases, and more. Explore managed services with Mindsight.
Diving Deeper into Desktop as a Service: A Cloud ReportRead
November 17, 2020 When VDI solutions came into the market in 2006, they delivered a more customized desktop experience for users, regardless of the location or device on which users were working. In addition to mobility and flexibility, VDI also provided greater security and ease of management – compared to managing individual PC’s. However, […]
The Changing Role of the CIO: An IT ReportRead
November 5, 2020 More than any disruption in a century, the COVID-19 pandemic is causing dramatic shifts in the way companies do business. This being the digital age, many of those shifts necessitate new or enhanced technology that serves both workers and customers. It’s no surprise, then, that the already numerous responsibilities of Chief Information […]
Changes in IT Spending: An Infrastructure ReportRead
October 23, 2020 There’s a saying in Chicago: If you don’t like the weather, wait a minute. A pithy way of describing something that can change quickly, it could easily characterize the state of many things these days — including business operations. When we last visited the subject of IT spending, in May, Gartner […]
The Value of a vCISO: A Cybersecurity ReportRead
October 15, 2020 Work meetings and happy hours are often online these days, but it didn’t take a global pandemic for certain technology roles to go virtual. An increasingly common example is the virtual chief information security officer (vCISO). The typically remote version of a position that has traditionally been filled by in-house staff, […]
The COO And The Customer Experience Collide: A Contact Center Report UPDATEDRead
Updated September 15, 2020 by Siobhan Climer, John Irey,and Kleid Gjataj The Chief Operations Officer (COO) is the second-highest ranking executive in most corporations. A Chief Executive Officer (CEO) provides the vision; the COO executes that vision. It may seem odd to think of the COO role intersecting with the customer experience, yet that […]
What Is IaaS, PaaS, and SaaS? Examples and Definitions: A Cloud ReportRead
Updated September 10, 2020 by Siobhan Climer and Mike Czerniak The as-a-service label has been utilized in every facet of the technological sphere. In fact, there are some within the industry who advocate for an “everything-as-a-service” model, which is simply suggesting that anything can be commoditized – not the most radical statement ever. Regardless, […]
Meet Mindsight: Kim Kiefer, Director of Customer ExperienceRead
September 3, 2020 Kim Kiefer, Mindsight’s Director of Customer Experience, sat down with us to discuss Mindsight’s approach to customer relations, and how the team brings value to maintaining a positive relationship with our customers. As a managed services provider (MSP), Mindsight centers its strategy on the expert-level-only engineers that deliver technology services to […]
Back-to-School Technology For Covid-19 Education Models In 2020: An EdTech ReportRead
With schools heading back to school, IT and technology leaders across the country are facing some of the most challenging circumstances given the disruptions caused by the COVID-19 outbreak.
Veeam Vs Zerto: Which Backup Solution Is Right For You?Read
Compare Veeam vs Zerto backup solutions in the context of a strategic disaster recovery plan that matches the needs of your business. RPOs, RTOs, and Replication!
