Find out what technologies are helping businesses create a frictionless customer experience and how our experts align business goals, the customer journey, and technology with the customer in mind.
Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
Top Contact Center Stories Of 2019: A Mindsight ReportRead
Check out the top contact center stories of 2019. Whether it’s robocalls or chatbots, 2019 saw many technology developments for the call center.
Top 5 Reasons Why Customers Hate Call Centers: A Contact Center ReportRead
Find out the top 5 reasons why customers hate call centers and what you can do to switch the narrative and build a frictionless customer experience.
Can You Have Too Much Data? The Risk Of Data Overload: A Contact Center ReportRead
With the explosion of “Big Data” and the need for improved analytics, it can be tempting to keep every byte of data – you might need it. But can you ever have too much data?
The Rise Of Chatbots In The Call Center: A Contact Center ReportRead
Chatbots in the call center are more relevant than ever for customers seeking frictionless experiences. Find out how chatbots fit into the customer journey.
Centralized Call Centers In Manufacturing: A Contact Center ReportRead
Manufacturers that focus on customer communications see value in leveraging contact center technology to build a personalized and centralized call center experience.
EDCi’s EHRConnect: Epic Integration Eases Healthcare Contact Center ExperienceRead
Finding a way for contact center agents to improve patient service delivery and reduce the time needed to give patients’ answers is essential to providing an excellent patient experience. Enter EDCi’s EHRConnect.
Contact Center Webinar: What’s Next For Cloud Contact Centers?Read
Contact centers today have access to incredible technology that could enable a frictionless customer experience. Despite this, many contact centers invest in new platforms and technologies, chasing features to which they likely already have access.
Meet Genesys PureCloud: Cloud-Based Contact Centers On The RiseRead
The rise of the cloud-based contact center has made Genesys PureCloud a stand-out among call center platforms.
WFM vs WFO: What’s The Difference? A Contact Center ReportRead
What’s the difference between WFM vs WFO? Workforce management is a subset of workforce optimization, both leading to an improved customer experience.
