In 2013, Kari Dunn was killed by her estranged husband in a Texas hotel room. Her death sparked legislation – Kari’s Law – to make direct dial of 911 a Federal mandate.
With the substandard performance of Zoom, school districts and IT teams are exploring alternative secure distance learning video conference platforms that put security at the forefront of development.
Better appointment scheduling is possible if you leverage AI for the patient experience. Learn strategies for implementing health technologies as Covid-19 restrictions lift.
There are certain best practices that you can adopt to get the best outcomes from your at-home employees. The following practices have been outlined by the early adopters and influenced by the latest learning from remote contact center companies.
The 2020 WFM trends impacting contact center leaders across the globe include expanding use cases, SaaS deployment, AI and analytics, and more. Read the analysis here.
CX is no longer relegated to a single department in the organization; it’s fundamental to the mission. The COO and the customer experience are more entwined than ever before.
The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
Cisco UCCE vs PCCE contact center platforms for enterprise-scale environments. Choosing between them is not always a simple matter. Here’s the scoop on how to determine the right one for your environment.
Find out how to integrate temporary employees into the call center and how everything – from the environment to the technology – plays a role in improving the CX during peak seasons.
Find out what technologies are helping businesses create a frictionless customer experience and how our experts align business goals, the customer journey, and technology with the customer in mind.