The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
4 Ways Artificial Intelligence Improves Healthcare Accessibility: A Contact Center ReportRead
Here are four ways artificial intelligence improves healthcare accessibility today. Find out how conversational AI and RPA give patient’s higher quality care.
What Is Ray Baum’s Act? Two New Federal Laws Impact Phone Systems: A Contact Center 2-Part ReportRead
In August of 2019, the Federal Communications Commission (FCC) passed two new federal laws – Kari’s Law and the Ray Baum’s Act. How do these changes impact your business?
What Is Kari’s Law? Two New Federal Laws Impact Phone Systems: A Contact Center 2-Part ReportRead
In 2013, Kari Dunn was killed by her estranged husband in a Texas hotel room. Her death sparked legislation – Kari’s Law – to make direct dial of 911 a Federal mandate.
U.S. Teens Get ‘D’ In Online Learning: The Future Of Secure Distance LearningRead
With the substandard performance of Zoom, school districts and IT teams are exploring alternative secure distance learning video conference platforms that put security at the forefront of development.
Better Appointment Scheduling: Leverage AI In The Contact Center With EDCi’s EHRConnectRead
Better appointment scheduling is possible if you leverage AI for the patient experience. Learn strategies for implementing health technologies as Covid-19 restrictions lift.
Best Practices For Deploying Work-From-Home Contact Center AgentsRead
There are certain best practices that you can adopt to get the best outcomes from your at-home employees. The following practices have been outlined by the early adopters and influenced by the latest learning from remote contact center companies.
Biannual Report Release Reveals 2020 WFM Trends: A Contact Center ReportRead
The 2020 WFM trends impacting contact center leaders across the globe include expanding use cases, SaaS deployment, AI and analytics, and more. Read the analysis here.
The COO And The Customer Experience Collide: A Contact Center ReportRead
CX is no longer relegated to a single department in the organization; it’s fundamental to the mission. The COO and the customer experience are more entwined than ever before.
Delivering An Exceptional Customer Experience During Covid-19: A Contact Center ReportRead
The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
