The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
Cisco UCCE vs PCCE contact center platforms for enterprise-scale environments. Choosing between them is not always a simple matter. Here’s the scoop on how to determine the right one for your environment.
Find out how to integrate temporary employees into the call center and how everything – from the environment to the technology – plays a role in improving the CX during peak seasons.
Find out what technologies are helping businesses create a frictionless customer experience and how our experts align business goals, the customer journey, and technology with the customer in mind.
Check out the top contact center stories of 2019. Whether it’s robocalls or chatbots, 2019 saw many technology developments for the call center.
Find out the top 5 reasons why customers hate call centers and what you can do to switch the narrative and build a frictionless customer experience.
With the explosion of “Big Data” and the need for improved analytics, it can be tempting to keep every byte of data – you might need it. But can you ever have too much data?
Chatbots in the call center are more relevant than ever for customers seeking frictionless experiences. Find out how chatbots fit into the customer journey.
Manufacturers that focus on customer communications see value in leveraging contact center technology to build a personalized and centralized call center experience.
Finding a way for contact center agents to improve patient service delivery and reduce the time needed to give patients’ answers is essential to providing an excellent patient experience. Enter EDCi’s EHRConnect.