How can an IVA aide in the communication and distribution of the COVID-19 vaccine? Find out how and why IVAs are so valuable for healthcare.
We’ve all heard the IVR announce “this call may be monitored or recorded”, but are businesses within their legal rights to do so?
How will call centers operate in a post-COVID world? Mindsight explores a world with radically different and surprisingly familiar operations.
Learn how rapid response virtual agents are making waves in the healthcare industry.
CRM systems are a necessity for many institutions. Unfortunately, most CRMs fall short in healthcare. Learn how EDCi’s EHRConnect bridges that gap.
The cloud contact center provides a number of advantages over the traditional model. Our expert discusses why you should consider the cloud for your CC.
After nearly two decades in service and one decade of being unserviceable, many of Cisco’s older phones are about to face the final curtain. Or are they?
Updated September 15, 2020 by Siobhan Climer, John Irey,and Kleid Gjataj The Chief Operations Officer (COO) is the second-highest ranking executive in most corporations. A Chief Executive Officer (CEO) provides the vision; the COO executes that vision. It may seem odd to think of the COO role intersecting with the customer experience, yet that […]
The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
Here are four ways artificial intelligence improves healthcare accessibility today. Find out how conversational AI and RPA give patient’s higher quality care.