The cloud contact center provides a number of advantages over the traditional model. Our expert discusses why you should consider the cloud for your CC.
After nearly two decades in service and one decade of being unserviceable, many of Cisco’s older phones are about to face the final curtain. Or are they?
It may seem odd to think of the COO role intersecting with the customer experience, yet that is exactly the vision CEOs are proposing.
The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
Here are four ways artificial intelligence improves healthcare accessibility today. Find out how conversational AI and RPA give patient’s higher quality care.
In August of 2019, the Federal Communications Commission (FCC) passed two new federal laws – Kari’s Law and the Ray Baum’s Act. How do these changes impact your business?
In 2013, Kari Dunn was killed by her estranged husband in a Texas hotel room. Her death sparked legislation – Kari’s Law – to make direct dial of 911 a Federal mandate.
With the substandard performance of Zoom, school districts and IT teams are exploring alternative secure distance learning video conference platforms that put security at the forefront of development.
Better appointment scheduling is possible if you leverage AI for the patient experience. Learn strategies for implementing health technologies as Covid-19 restrictions lift.
There are certain best practices that you can adopt to get the best outcomes from your at-home employees. The following practices have been outlined by the early adopters and influenced by the latest learning from remote contact center companies.