Finding a way for contact center agents to improve patient service delivery and reduce the time needed to give patients’ answers is essential to providing an excellent patient experience. Enter EDCi’s EHRConnect.
Contact centers today have access to incredible technology that could enable a frictionless customer experience. Despite this, many contact centers invest in new platforms and technologies, chasing features to which they likely already have access.
The rise of the cloud-based contact center has made Genesys PureCloud a stand-out among call center platforms.
What’s the difference between WFM vs WFO? Workforce management is a subset of workforce optimization, both leading to an improved customer experience.
Learn how John Irey – a Mindsight Principal Consultant in contact center technology – sees his role and the future of the contact center.
By breaking down the complexities around high agent turnover, businesses have an opportunity to reduce agent attrition and improve the customer experience.
It’s an epidemic: 48 billion robocalls in 2018 and no sign of slowing. Understanding the robocall problem and how consumers and businesses manage the deluge is no easy task.
Cloud-based contact centers are the next call center trend, but how do the top platforms compare? Read about PureCloud and CJP and how to determine which is right for you.
Flex licensing puts the power back with business in finding the right collaboration subscription suite for your needs. Review Cisco flex licensing plans and find out how to cut costs and increase efficiencies.
Hiring contact center agents is the first step in building a customer-centric, reliable, and positive call center. Reduce attrition by using these hiring strategies.