It might seem counterintuitive, but a crisis could just be the perfect time for a technology refresh. Find out the 5 signs now is the time to take on those long-term IT projects.
Gartner has updated its 2020 forecast and an IT spending drop is imminent – no surprise. Find out how CIOs are investing and the best cost optimization practices for IT today.
Almost half of all companies report an increase in cybersecurity attacks during the Covid-19 crisis. What’s more? 49% say a data breach is imminent.
There are certain best practices that you can adopt to get the best outcomes from your at-home employees. The following practices have been outlined by the early adopters and influenced by the latest learning from remote contact center companies.
Ensure when you are communicating your business continuity plan, your teams are prepared to act while also protecting mission-critical data and operations.
The 2020 WFM trends impacting contact center leaders across the globe include expanding use cases, SaaS deployment, AI and analytics, and more. Read the analysis here.
The insider threat is on the rise as both malicious and negligent users find new vulnerabilities in a rapidly deployed remote work environment.
The as-a-service label has been utilized in every facet of the technological sphere. In fact, there are some within the industry who advocate for an “everything-as-a-service” model, which is simply suggesting that anything can be commoditized – not the most radical statement ever.
Concerns over privacy with google classroom linger, despite its dominance in schools across the U.S.
A digital whiteboard allows multiple users to write and view whiteboard content. Easily create lists, develop categories, design products or service structures, and collaborate on essentially anything with digital whiteboard technology.