An integral part of that outsourcing is what’s called an SLA — service-level agreement. Mindsight summarizes all you need to know about your SLA.
COVID and the Cloud: A Cloud ReportRead
COVID or no COVID, the benefits for migrating to the cloud are many. Mindsight’s Eric White breaks down the reasons why you should consider migrating sooner rather than later.
Meet Mindsight: Brian Lareau, Director of Service DeliveryRead
We like to feature a Mindsight employee in our blog as often as possible. Our people are our most valuable assets – and our success is due to their knowledge, work-ethic, commitment, and focus on our clients’ successes. Today’s “Meet the Expert” spotlight is on Brian Lareau.
Does The Cloud Protect Against Ransomware? A Disaster Recovery ReportRead
Businesses today are using the cloud to protect against ransomware – but should they? Find out how to use the cloud as an effective backup and security tool.
Security in the Contact Center: A Contact Center ReportRead
Among the most vulnerable cybersecurity targets are contact centers, where security and privacy are often the weakest links. Sadly, it’s difficult to trace fraud attempts back to the perpetrators. Mindsight’s Kleid Gjataj shares insights on what you can do to protect your contact center.
How To Tackle Cybersecurity In A Hybrid Work Environment: A Cybersecurity ReportRead
When moving to a hybrid work environment, cybersecurity is often top-of-mind. Find out what steps you can take to enable a hybrid work model while protecting your data.
Hybrid Work and Effective Communication: A Collaboration ReportRead
For some, there is simply no going back to the office full-time. Is your org equipped to handle the new push towards hybrid work environments?
How To Create A Frictionless Customer Experience With Tech: A Contact Center Report UPDATEDRead
Find out what technologies are helping businesses create a frictionless customer experience and how our experts align business goals, the customer journey, and technology with the customer in mind.
The Value of Collaboration Between a CISO and CEORead
Cybercriminals are targeting SMBs because so many of those SMBs think they’ll never be targeted. Consequently, they see little or no need for robust cybersecurity protection. It’s an antiquated and enormously risky mindset that confounds cybersecurity experts. And it’s something that needs to be remedied.
How Disaster Recovery and Ransomware Intersect: A Disaster Recovery ReportRead
So far in 2021, ransomware attacks have increased 102% compared to the same period in 2020, and the impact of these attacks continues to grow. Find out how disaster recovery and ransomware are connected and how you can protect yourself from this growing threat.
