An integral part of that outsourcing is what’s called an SLA — service-level agreement. Mindsight summarizes all you need to know about your SLA.
COVID or no COVID, the benefits for migrating to the cloud are many. Mindsight’s Eric White breaks down the reasons why you should consider migrating sooner rather than later.
We like to feature a Mindsight employee in our blog as often as possible. Our people are our most valuable assets – and our success is due to their knowledge, work-ethic, commitment, and focus on our clients’ successes. Today’s “Meet the Expert” spotlight is on Brian Lareau.
Businesses today are using the cloud to protect against ransomware – but should they? Find out how to use the cloud as an effective backup and security tool.
Among the most vulnerable cybersecurity targets are contact centers, where security and privacy are often the weakest links. Sadly, it’s difficult to trace fraud attempts back to the perpetrators. Mindsight’s Kleid Gjataj shares insights on what you can do to protect your contact center.
When moving to a hybrid work environment, cybersecurity is often top-of-mind. Find out what steps you can take to enable a hybrid work model while protecting your data.
For some, there is simply no going back to the office full-time. Is your org equipped to handle the new push towards hybrid work environments?
Find out what technologies are helping businesses create a frictionless customer experience and how our experts align business goals, the customer journey, and technology with the customer in mind.
Cybercriminals are targeting SMBs because so many of those SMBs think they’ll never be targeted. Consequently, they see little or no need for robust cybersecurity protection. It’s an antiquated and enormously risky mindset that confounds cybersecurity experts. And it’s something that needs to be remedied.
So far in 2021, ransomware attacks have increased 102% compared to the same period in 2020, and the impact of these attacks continues to grow. Find out how disaster recovery and ransomware are connected and how you can protect yourself from this growing threat.