Genesys is a Leader for Omnichannel Customer Experience and Contact Center Solutions
Trusted by 10000+ companies in over 100 countries. Genesys, founded in 1990, is headquartered in Daly City, California.
As a cloud-hosted service, PureCloud offers modern enterprises a number of advantages. Companies do not need to purchase, support, or refresh any data center hardware on-premise. Instead, users simply access their PureCloud solution through their internet connections.
On the other end of the spectrum is PureConnect. PureConnect is a full-feature traditional contact/call center platform perfectly suited for a wide range of business sizes and complexities.
PureCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.
PureConnect (powered by CIC and CaaS) is the all-in-one contact center solution that enables you to interact with your customers over phone, chat, text, or tweets all within a single application while offering customization and integration.
PureEngage (powered by Genesys Enterprise Edition) delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.
- PureCloud Elite Partner
- CIC Elite Partner
Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.
April 7, 2020 by Siobhan Climer, John Irey,and Kleid Gjataj The Chief Operations Officer (COO) is the second-highest ranking executive in most corporations. A Chief Executive Officer (CEO) provides the vision; the COO executes that vision. It may seem odd to think of the…Read More
March 24, 2020 by Siobhan Climer, John Irey, and Kleid Gjataj It’s no secret that the recent coronavirus pandemic has caused a great deal of upheaval for businesses across the globe. From shifting to an entirely remote workforce to delivering essential services during a…Read More
February 20, 2020 In the world of Cisco contact center platforms there are now four options: Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE), and Webex Contact Center – Cisco’s latest cloud-based platform. When seeking to deploy…Read More