Genesys is a Leader for Omnichannel Customer Experience and Contact Center Solutions

Trusted by 10000+ companies in over 100 countries. Genesys, founded in 1990, is headquartered in Daly City, California.

As a cloud-hosted service, PureCloud offers modern enterprises a number of advantages. Companies do not need to purchase, support, or refresh any data center hardware on-premise. Instead, users simply access their PureCloud solution through their internet connections.

On the other end of the spectrum is PureConnect. PureConnect is a full-feature traditional contact/call center platform perfectly suited for a wide range of business sizes and complexities.

Products

  • PureCloud

    PureCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.

  • PureConnect

    PureConnect (powered by CIC and CaaS)​ is the all-in-one contact center solution that enables you to interact with your customers over phone, chat, text, or tweets all within a single application while offering customization and integration.

  • PureEngage

    PureEngage (powered by Genesys Enterprise Edition) delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.

Certifications

    • PureCloud Elite Partner
    • CIC Elite Partner

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Cloud Computing, Contact and Call Center, Industry News

  September 24, 2020 After nearly two decades in service and one decade of being unserviceable, many of Cisco’s older phones are about to face the final curtain. Or are they? Many that heard the news in recent months have likely been panic-stricken about replacing…

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Contact and Call Center, Managed IT Services

  Updated September 15, 2020 by Siobhan Climer, John Irey,and Kleid Gjataj The Chief Operations Officer (COO) is the second-highest ranking executive in most corporations. A Chief Executive Officer (CEO) provides the vision; the COO executes that vision.  It may seem odd to think of…

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Collaboration, Contact and Call Center, Mindsight News and Giving Back

  Updated August 25, 2020 by Siobhan Climer, John Irey, and Kleid Gjataj The coronavirus pandemic has caused a great deal of upheaval for businesses across the globe. From shifting to an entirely remote workforce to delivering essential services during a crisis, organizations have been…

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