Moving Your Contact Center to the Cloud
Diving Into The Details
What started as hype a decade ago has become our reality. The cloud is changing the way we do business and giving companies a competitive edge. Increasingly, contact centers are making the shift to the cloud to reap its benefits. But how do you determine if the cloud is right for your organization? How do you ensure a smooth migration? How do you proactively safeguard your customer data?
Our webinar, hosted by senior solutions architects and contact center experts, John Irey and Kleid Gjataj – who have a combined 30 years of experience – address some of the biggest questions around the cloud contact center topic today.
In this candid, information packed session, they discuss:
- What is driving more contact centers to move to the cloud
- Key factors to evaluate when considering the move
- Common concerns around security, reliability, call quality, and cost
- Recent compliance developments, including PCI and HIPAA
- Cloud contact center providers and how they stack up
- Cloud economics – CapEx vs OpEx
Read the latest and most relevant contact center news through the Mindsight blog. Our most recent articles are below.
November 18, 2021 Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized training. Agents may sit near the bottom of a contact center’s organizational chart, but they’re the public face of your organization, front-and-center. From…Read More
August 19, 2021 Here’s an old business adage you’ve probably heard more than once: “The customer is king.” (Or queen, of course.) But putting the customer first is much easier in theory than in practice, which is why many companies continue to substitute lip…Read More
June 10, 2021 The 12 months between January 1 and December 31, 2020 were historic in more ways than one. First and most obviously, a once-in-a-century pandemic reshaped the way people live and work. At the same time, and not coincidentally, cybercrime exploded. And…Read More