NICE

 

NICE Systems and Mindsight offer a number of valuable contact/call center services. Through recordings, workforce management, quality management and more, Mindsight can help refine your contact/call center operation with cutting-edge infrastructure.

VPI just recently joined with NICE Systems. Together, they’ll provide a full suite of contact/call center add-on services to improve the customer experience. Specifically from VPI, Mindsight offers their wall board and customer reporting solutions.

Why NICE Systems Acquired VPI and InContact

Products

    • Call Recording
    • Quality Management
    • Workforce Management
    • Analytics
    • Wall Boards
    • Custom Reporting

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Collaboration, Contact and Call Center

  August 19, 2021 Here’s an old business adage you’ve probably heard more than once: “The customer is king.” (Or queen, of course.) But putting the customer first is much easier in theory than in practice, which is why many companies continue to substitute lip…

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Contact and Call Center, Security

  June 10, 2021 The 12 months between January 1 and December 31, 2020 were historic in more ways than one. First and most obviously, a once-in-a-century pandemic reshaped the way people live and work. At the same time, and not coincidentally, cybercrime exploded. And…

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Contact and Call Center

  May 26, 2021 by Siobhan Climer, Kleid Gjataj, and John Irey This article was originally published in January of 2020. After hanging up the phone, a source was recently overheard saying: “That … wasn’t actually that bad!”   To what was this person referring?…

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