NICE
NICE Systems and Mindsight offer a number of valuable contact/call center services. Through recordings, workforce management, quality management and more, Mindsight can help refine your contact/call center operation with cutting-edge infrastructure.
VPI just recently joined with NICE Systems. Together, they’ll provide a full suite of contact/call center add-on services to improve the customer experience. Specifically from VPI, Mindsight offers their wall board and customer reporting solutions.
Products
- Call Recording
- Quality Management
- Workforce Management
- Analytics
- Wall Boards
- Custom Reporting
Mindsight Blog
Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.
March 24, 2023 What’s the state of Unified Communications as a Service (UCaaS) in 2023? In a nutshell, it’s more robust than ever. Hastened in no small part by a three-year pandemic and a related explosion of remote work, companies are increasingly migrating their…
Read MoreNovember 18, 2021 Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized training. Agents may sit near the bottom of a contact center’s organizational chart, but they’re the public face of your organization, front-and-center. From…
Read MoreAugust 19, 2021 Here’s an old business adage you’ve probably heard more than once: “The customer is king.” (Or queen, of course.) But putting the customer first is much easier in theory than in practice, which is why many companies continue to substitute lip…
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