NICE
NICE Systems and Mindsight offer a number of valuable contact/call center services. Through recordings, workforce management, quality management and more, Mindsight can help refine your contact/call center operation with cutting-edge infrastructure.
VPI just recently joined with NICE Systems. Together, they’ll provide a full suite of contact/call center add-on services to improve the customer experience. Specifically from VPI, Mindsight offers their wall board and customer reporting solutions.
Products
- Call Recording
- Quality Management
- Workforce Management
- Analytics
- Wall Boards
- Custom Reporting
Mindsight Blog
Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.
March 24, 2020 by Siobhan Climer, John Irey, and Kleid Gjataj It’s no secret that the recent coronavirus pandemic has caused a great deal of upheaval for businesses across the globe. From shifting to an entirely remote workforce to delivering essential services during a…
Read MoreFebruary 20, 2020 In the world of Cisco contact center platforms there are now four options: Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE), and Webex Contact Center – Cisco’s latest cloud-based platform. When seeking to deploy…
Read MoreFebruary 4, 2020 by Siobhan Climer, John Irey, and Kleid Gjataj Seasonal employees are an integral part of contact center operations. Business ebbs and flows and adding employees during busy call periods is vital to the customer’s experience. Temporary call center agents may not…
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