NICE Systems and Mindsight offer a number of valuable contact/call center services. Through recordings, workforce management, quality management and more, Mindsight can help refine your contact/call center operation with cutting-edge infrastructure.
VPI just recently joined with NICE Systems. Together, they’ll provide a full suite of contact/call center add-on services to improve the customer experience. Specifically from VPI, Mindsight offers their wall board and customer reporting solutions.
- Call Recording
- Quality Management
- Workforce Management
- Wall Boards
- Custom Reporting
Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.
November 18, 2021 Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized training. Agents may sit near the bottom of a contact center’s organizational chart, but they’re the public face of your organization, front-and-center. From…Read More
August 19, 2021 Here’s an old business adage you’ve probably heard more than once: “The customer is king.” (Or queen, of course.) But putting the customer first is much easier in theory than in practice, which is why many companies continue to substitute lip…Read More
June 10, 2021 The 12 months between January 1 and December 31, 2020 were historic in more ways than one. First and most obviously, a once-in-a-century pandemic reshaped the way people live and work. At the same time, and not coincidentally, cybercrime exploded. And…Read More