Expand Your Contact/Call Center Capabilities
Contact/call center platforms like UCCX and PureCloud deliver robust solutions for your customer service strategy, but that doesn’t mean they can’t be expanded. Mindsight offers several additional contact center applications that can open new doors for reporting, organization, insight, and more.
Browse the applications below and make your contact/call center capabilities complete. Some of these applications are add-ons and some are built in. It depends on your platform. If you are unsure what your platform is equipped with, contact Mindsight.
Completing Your Contact/Call Center
There’s precious information to be found in every call. Whether it’s a name and contact information, a project the customer is currently working on, or a complaint that needs to be addressed by corporate, knowing the details from your calls can certainly help your business. Include a call recording application from Mindsight in your strategy and learn more from every customer that contacts you.Learn More
Reach a new level of organization with workforce management software. This application allows you to predict call volumes, staff the appropriate agents, and set up your contact/call center so you can always exceed your customer’s expectations.Learn More
Translate data and statistics from your facility into easy-to-read and easy-to-share reports. By implementing a call reporting application, you can transform your contact/call center into a wealth of business intelligence.Learn More
Break down silos of communication with an omnichannel strategy. Every chat, email, phone call, and social message can be connected and accessible to your agents at a moment’s notice.Learn More
From custom web applications to APIs, integrations and more, Mindsight’s custom development team can work with you to develop customized solutions for your projects.Learn More
Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.
November 5, 2019 by Siobhan Climer, John Irey, and Kleid Gjataj 74% of U.S. consumers have contacted customer service by phone. In fact, it is the most-used channel, far more so than email or live chat. Yet over a third of U.S. consumers identify…Read More
October 22, 2019 by Siobhan Climer Metrics are the key for contact center management and customer experience leaders in identifying and reporting on overall performance. Here are just a couple: First Contact Resolution First Call Resolution Cost Per Contact Service Level Agreement (SLA) Abandoned…Read More
October 10, 2019 by Siobhan Climer, John Irey and Kleid Gjataj “Your call is important to us. Please wait on the line and your call will be answered in the order it was received.” If these words ring hollow to you, you are not…Read More