Expand Your Contact/Call Center Capabilities
Contact/call center platforms like UCCX and PureCloud deliver robust solutions for your customer service strategy, but that doesn’t mean they can’t be expanded. Mindsight offers several additional contact center applications that can open new doors for reporting, organization, insight, and more.
Browse the applications below and make your contact/call center capabilities complete. Some of these applications are add-ons and some are built in. It depends on your platform. If you are unsure what your platform is equipped with, contact Mindsight.
Completing Your Contact/Call Center
Call Recording
There’s precious information to be found in every call. Whether it’s a name and contact information, a project the customer is currently working on, or a complaint that needs to be addressed by corporate, knowing the details from your calls can certainly help your business. Include a call recording application from Mindsight in your strategy and learn more from every customer that contacts you.
Learn MoreWorkforce Management
Reach a new level of organization with workforce management software. This application allows you to predict call volumes, staff the appropriate agents, and set up your contact/call center so you can always exceed your customer’s expectations.
Learn MoreCall Reporting
Translate data and statistics from your facility into easy-to-read and easy-to-share reports. By implementing a call reporting application, you can transform your contact/call center into a wealth of business intelligence.
Learn MoreOmnichannel
Break down silos of communication with an omnichannel strategy. Every chat, email, phone call, and social message can be connected and accessible to your agents at a moment’s notice.
Learn MoreCustom Development
From custom web applications to APIs, integrations and more, Mindsight’s custom development team can work with you to develop customized solutions for your projects.
Learn More
Mindsight Blog
Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.
February 4, 2021 It took less than a year for pharmaceutical companies to develop Covid-19 vaccines. That’s near miraculous. But vaccines are no good if they’re not efficiently distributed and administered, which is exactly what’s happening in the United States. Only a tiny fraction…
Read MoreJanuary 11, 2020 by Siobhan Climer This article was originally published in October of 2018. “This call may be monitored or recorded for quality assurance and training purposes.” We’ve all heard the recording when calling in to speak to a customer service representative (CSR)…
Read MoreJanuary 5, 2021 With any luck, 2021 will be far less disruptive than 2020 as Covid-19 vaccines gradually allow “normal” life to resume. Then again, some of what’s now considered normal was previously atypical — including the permanent implementation of remote work in nearly every…
Read More