Expand Your Contact/Call Center Capabilities
Contact/call center platforms like UCCX and PureCloud deliver robust solutions for your customer service strategy, but that doesn’t mean they can’t be expanded. Mindsight offers several additional contact center applications that can open new doors for reporting, organization, insight, and more.
Browse the applications below and make your contact/call center capabilities complete. Some of these applications are add-ons and some are built in. It depends on your platform. If you are unsure what your platform is equipped with, contact Mindsight.
Completing Your Contact/Call Center
There’s precious information to be found in every call. Whether it’s a name and contact information, a project the customer is currently working on, or a complaint that needs to be addressed by corporate, knowing the details from your calls can certainly help your business. Include a call recording application from Mindsight in your strategy and learn more from every customer that contacts you.Learn More
Reach a new level of organization with workforce management software. This application allows you to predict call volumes, staff the appropriate agents, and set up your contact/call center so you can always exceed your customer’s expectations.Learn More
Translate data and statistics from your facility into easy-to-read and easy-to-share reports. By implementing a call reporting application, you can transform your contact/call center into a wealth of business intelligence.Learn More
Break down silos of communication with an omnichannel strategy. Every chat, email, phone call, and social message can be connected and accessible to your agents at a moment’s notice.Learn More
From custom web applications to APIs, integrations and more, Mindsight’s custom development team can work with you to develop customized solutions for your projects.Learn More
Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles are below.
May 12, 2020 by Siobhan Climer, John Irey, and Kleid Gjataj *This post has been updated with new information. The contact center has been evolving since its inception and, most recently, has been pulling a magical act—disappearing. Many companies are now moving towards adopting virtual…Read More
May 5, 2020 by Siobhan Climer , John Irey, and Kleid Gjataj The continuing evolution of workforce management (WFM) is directly linked to changes in the broader technology sphere. The 2020 Pelorus Associates WFM Report uncovers several underlying trends impacting adoption of WFM technology. …Read More
April 7, 2020 by Siobhan Climer, John Irey,and Kleid Gjataj The Chief Operations Officer (COO) is the second-highest ranking executive in most corporations. A Chief Executive Officer (CEO) provides the vision; the COO executes that vision. It may seem odd to think of the…Read More