December 31, 2019 by Siobhan Climer
The contact center is in a state of flux. From cloud migration and artificial intelligence to chatbots and an increased focus on customer service representative success – instead of turnover – changes are almost constant.
Our team of contact center experts tracked down our top 10 contact center stories of 2019 so you can prepare for 2020.
Top Contact Center Stories Of 2020
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About The Author
Siobhan Climer, Science and Technology Writer for Mindsight, writes about technology trends in education, healthcare, and business. She writes extensively about cybersecurity, disaster recovery, cloud services, backups, data storage, network infrastructure, and the contact center. When she’s not writing tech, she’s reading and writing fantasy, gardening, and exploring the world with her twin daughters. Find her on twitter @techtalksio.