Calabrio is a contact/call center solutions developer. They offer clients a number of add-on features compatible with larger contact/call center platforms. Through these services, contact/call center managers can identify trends in their contact/call center and improve agent performance.
- Advanced Quality Manager
- Workforce Management
Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.
November 18, 2021 Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized training. Agents may sit near the bottom of a contact center’s organizational chart, but they’re the public face of your organization, front-and-center. From…Read More
August 19, 2021 Here’s an old business adage you’ve probably heard more than once: “The customer is king.” (Or queen, of course.) But putting the customer first is much easier in theory than in practice, which is why many companies continue to substitute lip…Read More
June 10, 2021 The 12 months between January 1 and December 31, 2020 were historic in more ways than one. First and most obviously, a once-in-a-century pandemic reshaped the way people live and work. At the same time, and not coincidentally, cybercrime exploded. And…Read More