Calabrio

 

Calabrio is a contact/call center solutions developer. They offer clients a number of add-on features compatible with larger contact/call center platforms. Through these services, contact/call center managers can identify trends in their contact/call center and improve agent performance.

Products

    • Advanced Quality Manager
    • Workforce Management
    • Analytics

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Contact and Call Center

  November 5, 2019 by Siobhan Climer, John Irey, and Kleid Gjataj 74% of U.S. consumers have contacted customer service by phone. In fact, it is the most-used channel, far more so than email or live chat. Yet over a third of U.S. consumers identify…

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Contact and Call Center, Data Backup / Disaster Recovery, Data Storage, Security

  October 22, 2019 by Siobhan Climer Metrics are the key for contact center management and customer experience leaders in identifying and reporting on overall performance. Here are just a couple: First Contact Resolution First Call Resolution Cost Per Contact Service Level Agreement (SLA) Abandoned…

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Cloud Computing, Contact and Call Center, Technology

  October 10, 2019 by Siobhan Climer, John Irey and Kleid Gjataj “Your call is important to us. Please wait on the line and your call will be answered in the order it was received.” If these words ring hollow to you, you are not…

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