Calabrio

 

Calabrio is a contact/call center solutions developer. They offer clients a number of add-on features compatible with larger contact/call center platforms. Through these services, contact/call center managers can identify trends in their contact/call center and improve agent performance.

Products

    • Advanced Quality Manager
    • Workforce Management
    • Analytics

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Contact and Call Center

  January 11, 2020 by Siobhan Climer This article was originally published in October of 2018.  “This call may be monitored or recorded for quality assurance and training purposes.” We’ve all heard the recording when calling in to speak to a customer service representative (CSR)…

Read More
Read
Contact and Call Center, Industry News

  January 5, 2021 With any luck, 2021 will be far less disruptive than 2020 as Covid-19 vaccines gradually allow “normal” life to resume. Then again, some of what’s now considered normal was previously atypical — including the permanent implementation of remote work in nearly every…

Read More
Read
Contact and Call Center

  November 24, 2020 Can’t stand being on hold when you call a business to ask questions or gripe or book an appointment? Of course you can’t. No one can, not least of all because the “music” that often accompanies these waits is awful. It’s…

Read More
Read