Calabrio

 

Calabrio is a contact/call center solutions developer. They offer clients a number of add-on features compatible with larger contact/call center platforms. Through these services, contact/call center managers can identify trends in their contact/call center and improve agent performance.

Products

    • Advanced Quality Manager
    • Workforce Management
    • Analytics

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Collaboration, Contact and Call Center

  November 18, 2021 Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized training. Agents may sit near the bottom of a contact center’s organizational chart, but they’re the public face of your organization, front-and-center. From…

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Collaboration, Contact and Call Center

  August 19, 2021 Here’s an old business adage you’ve probably heard more than once: “The customer is king.” (Or queen, of course.) But putting the customer first is much easier in theory than in practice, which is why many companies continue to substitute lip…

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Contact and Call Center, Security

  June 10, 2021 The 12 months between January 1 and December 31, 2020 were historic in more ways than one. First and most obviously, a once-in-a-century pandemic reshaped the way people live and work. At the same time, and not coincidentally, cybercrime exploded. And…

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