Mindsight’s 8th Annual Technology Roadmap Conference: 9/27/2018


August 16, 2018 by Siobhan Climer

   annual technology roadmap conference 

Location: DoubleTree Suites by Hilton, Downers Grove, IL
Date & Time: September 27th, 9:00 AM – 4:00 PM


Every year, Mindsight gathers thought leaders and industry experts together to discuss emerging technologies, trends, and strategies to help companies plan for the year ahead. This is a free event open to business executives, technology, and contact center professionals.

On September 27th, 2018, Mindsight will host the 8th Annual Technology Roadmap Conference at the DoubleTree Suites by Hilton in Downers Grove, Illinois. Breakfast and lunch will be provided.

Overview Of Annual Technology Roadmap Conference Topics And Sessions


The 8th Annual Technology Roadmap Conference immerses participants in a full day of discussions centered on the most relevant topics in technology, business strategy, IT, emerging tech, and the contact center. We’ll be covering everything from the cloud to NVMe storage, creating a digital customer experience strategy to security solutions.

This year, Mindsight is taking things one step further by including two panel discussions on the questions we’re hearing most frequently from our IT and contact center clients. The day’s offerings include opening remarks by Ed Kapelinski, Mindsight CEO and President, as well as a keynote address by Alert Logic’s Charles Johnson.

Our complete session offerings are listed below:



Assume Nothing, Question Everything: A Modern Security Philosophy
– Charles Johnson, Alert Logic




The Great Cloud Debate – Mike Czerniak, Mindsight Cloud Practice Leader

Intent-Based Networking and Network Intelligence – Cisco

Best Practices For Developing A Digital Customer Experience Strategy – John Irey, Mindsight Contact Center Principal Consultant

The Backup and Disaster Recovery Difference: Why You Need Both – Jason Wankovsky, Mindsight CTO

What Is NVMe And How Is It Disrupting Enterprise Storage – Tom Wiewiora, HPE Enterprise Architect

Attracting And Retaining Millennial Talent In The Contact Center Trisha Degg, VP of Talent Programs and Operations at ITA

Peeling Back The Onion On Security: Determining What’s Right For Your Organization –Eric White, Mindsight Solutions Architect

How Exceptional Companies Create High Performance Cultures – Mark Griesbaum, Affinity4You Managing Partner

Emerging Technologies: The Contact Center Of The Future – Kleid Gjataj, Mindsight Contact Center Principal Consultant




Managing Risk With Third Party Vendors – Moderator: Dana Bailey, VP of Operations at Mindsight

Making The Business Case For Moving Your Contact Center To The Cloud – Moderator: Lisa Majeske, Mindsight Contact Center Specialist and Account Executive


Location: DoubleTree Suites by Hilton, Downers Grove, IL
Date & Time: September 27th, 9:00 AM – 4:00 PM


Who Will Be There?


In addition to Mindsight’s leadership and engineers, industry leaders from AlertLogic, Affinity4You, Cisco, Genesys, HPE, VITAS, Equity Residential, and others will present their perspectives on security, high performance cultures, storage, disaster recovery, networking, collaboration, and more.


DoubleTree Suites by Hilton


Another big change for the 8th Annual Technology Roadmap Conference is the location; this year, registrants can enjoy the convenience of the DoubleTree Suites by Hilton in Downers Grove, IL, just off I-355 and I-88. Both I-290 and I-294 are also easily accessible. For those coming from out of town, discounted rates at the DoubleTree Suites are available.

DoubleTree Suites by Hilton

2111 Butterfield Road

Downers Grove, Illinois, 60515

USATEL: +1-630-971-2000


Don’t Miss Out


Network with peers. Gain insights into strategic technologies. Build a budget and plan for 2019 and beyond. The 8th Annual Technology Roadmap Conference promises to be a day packed with focused sessions and seminars that will put you in a position to learn and implement action for the upcoming year.

Catch up on the latest every Thursday morning by subscribing to the blog today.

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About Mindsight

Mindsight, a Chicago IT services provider, is an extension of your team. Our culture is built on transparency and trust, and our team is made up of extraordinary people – the kinds of people you would hire. We have one of the largest expert-level engineering teams delivering the full spectrum of IT services and solutions, from cloud to infrastructure, collaboration to contact center. Our highly-certified engineers and process-oriented excellence have certainly been key to our success. But what really sets us apart is our straightforward and honest approach to every conversation, whether it is for an emerging business or global enterprise. Our customers rely on our thought leadership, responsiveness, and dedication to solving their toughest technology challenges.

Contact us at GoMindsight.com.

About The Author

Siobhan Climer, Science and Technology Writer for Mindsight, writes about technology trends in education, healthcare, and business. She previously taught STEM programs in elementary classrooms and museums, and writes extensively about cybersecurity, disaster recovery, cloud services, backups, data storage, network infrastructure, and the contact center. When she’s not writing tech, she’s writing fantasy, gardening, and exploring the world with her twin two-year old daughters. Find her on twitter @techtalksio.

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