Cisco

 

Cisco has been a leader in networking equipment and unified communication technologies for decades. From desk phones to the Unified Computing System (UCS), Cisco technologies provide effective solutions and amazing capabilities to countries all around the globe. Mindsight maintains a close relationship with Cisco to offer their expansive range of solutions to our Chicago clientele.

In addition to our flagship Cisco products, Mindsight also offers an array of solutions from Meraki, a division of Cisco. Meraki offers cloud managed switches, wireless routers, firewalls, and desk phones. With these networking devices, IT administrators can centrally manage their entire network from an online web portal instead of manually configuring switches and routers throughout the network.

On the contact/call center side, Mindsight is certified to deliver all three of Cisco’s core contact/call center platforms: Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE). In order to design and deploy UCCE or PCCE, Mindsight earned the Unified Contact Center Enterprise Authorized Technology Provider certification, a distinction given to only a handful of partners in the Chicago area.

Products

Certifications

    • Gold Certified Partner
    • Unified Contact Center Enterprise Authorized Technology Provider (UCCE ATP)
    • Advanced Enterprise Networks Architecture Specialization
    • Advanced Security Architecture Specialization
    • Advanced Collaboration Architecture Specialization
    • Advanced Data Center Architecture Specialization
    • Master Collaboration Specialization
    • ATP – Cisco Telepresence Video Advanced
    • Open DNS Certified

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent articles on unified communications and collaboration are below.

Cloud Computing, Collaboration, Data Backup / Disaster Recovery, Infrastructure, Managed IT Services, Security

  January 4, 2022 by Siobhan Climer This article was originally published in April 2019. It has been updated to reflect current cloud usage data.  A recent DigitalOcean survey found that 65% of companies increased the use of cloud infrastructure solutions in 2020 but 86%…

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Collaboration, Contact and Call Center

  November 18, 2021 Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized training. Agents may sit near the bottom of a contact center’s organizational chart, but they’re the public face of your organization, front-and-center. From…

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Collaboration, Security

  September 28, 2021 This article was originally published in October of 2020. Pandemic and Cybersecurity When the COVID-19 pandemic began sweeping across America in March of 2020, it impacted life and business in innumerable ways. One saving grace was, and remains, the Internet. In…

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