Genesys is a leader for omnichannel customer experience and contact center solutions, trusted by 10000+ companies in over 100 countries. Genesys, founded in 1990, is headquartered in Daly City, California.

As a cloud-hosted service, PureCloud offers modern enterprises a number of advantages. Companies do not need to purchase, support, or refresh any data center hardware on-premise. Instead, users simply access their PureCloud solution through their internet connections.

On the other end of the spectrum is PureConnect. PureConnect is a full-feature traditional contact/call center platform perfectly suited for a wide range of business sizes and complexities.

Products

  • PureCloud

    PureCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.

  • PureConnect

    PureConnect (powered by CIC and CaaS)​ is the all-in-one contact center solution that enables you to interact with your customers over phone, chat, text, or tweets all within a single application while offering customization and integration.

  • PureEngage

    PureEngage (powered by Genesys Enterprise Edition) delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.

Certifications

    • PureCloud Elite Partner
    • CIC Elite Partner

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Contact and Call Center

  July 23, 2020 by Siobhan Climer and John Irey In August of 2019, the Federal Communications Commission (FCC) passed two new federal laws – Kari’s Law and Ray Baum’s Act. In our two-part guide to these recent laws and their impact on multi-line telephone…

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Contact and Call Center, Industry News, Mindsight News and Giving Back

  July 2, 2020 by Siobhan Climer and John Irey In August of 2019, the Federal Communications Commission (FCC) passed two new federal laws – Kari’s Law and the Ray Baum’s Act. In our two-part guide to these recent laws and their impact on multi-line…

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Collaboration, Contact and Call Center, Education, Security

  June 9, 2020 by Siobhan Climer and John Irey Only 60% U.S. students between the ages of 13 and 17 have engaged in distance learning, according to a recent Common Sense Media poll and reported by NPR news. In fact, 47% of public school…

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