Genesys is a leader for omnichannel customer experience and contact center solutions, trusted by 10000+ companies in over 100 countries. Genesys, founded in 1990, is headquartered in Daly City, California.
As a cloud-hosted service, PureCloud offers modern enterprises a number of advantages. Companies do not need to purchase, support, or refresh any data center hardware on-premise. Instead, users simply access their PureCloud solution through their internet connections.
On the other end of the spectrum is PureConnect. PureConnect is a full-feature traditional contact/call center platform perfectly suited for a wide range of business sizes and complexities.
PureCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.
PureConnect (powered by CIC and CaaS) is the all-in-one contact center solution that enables you to interact with your customers over phone, chat, text, or tweets all within a single application while offering customization and integration.
PureEngage (powered by Genesys Enterprise Edition) delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.
- PureCloud Elite Partner
- CIC Elite Partner
Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.
June 10, 2021 The 12 months between January 1 and December 31, 2020 were historic in more ways than one. First and most obviously, a once-in-a-century pandemic reshaped the way people live and work. At the same time, and not coincidentally, cybercrime exploded. And…Read More
May 26, 2021 by Siobhan Climer, Kleid Gjataj, and John Irey This article was originally published in January of 2020. After hanging up the phone, a source was recently overheard saying: “That … wasn’t actually that bad!” To what was this person referring?…Read More
April 22, 2021 Over the past year, as COVID-19 forced call center agents to go remote, certain tools proved extremely beneficial in improving productivity. But while all of these tools pre-dated the pandemic, they were never the norm. Now they are. And like remote…Read More