Genesys is a leader for omnichannel customer experience and contact center solutions, trusted by 10000+ companies in over 100 countries. Genesys, founded in 1990, is headquartered in Daly City, California.

As a cloud-hosted service, PureCloud offers modern enterprises a number of advantages. Companies do not need to purchase, support, or refresh any data center hardware on-premise. Instead, users simply access their PureCloud solution through their internet connections.

On the other end of the spectrum is PureConnect. PureConnect is a full-feature traditional contact/call center platform perfectly suited for a wide range of business sizes and complexities.

Products

  • PureCloud

    PureCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.

  • PureConnect

    PureConnect (powered by CIC and CaaS)​ is the all-in-one contact center solution that enables you to interact with your customers over phone, chat, text, or tweets all within a single application while offering customization and integration.

  • PureEngage

    PureEngage (powered by Genesys Enterprise Edition) delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.

Certifications

    • PureCloud Elite Partner
    • CIC Elite Partner

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Contact and Call Center

  May 12, 2020 by Siobhan Climer, John Irey, and Kleid Gjataj *This post has been updated with new information. The contact center has been evolving since its inception and, most recently, has been pulling a magical act—disappearing. Many companies are now moving towards adopting virtual…

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Contact and Call Center

  May 5, 2020 by Siobhan Climer , John Irey, and Kleid Gjataj The continuing evolution of workforce management (WFM) is directly linked to changes in the broader technology sphere. The 2020 Pelorus Associates WFM Report uncovers several underlying trends impacting adoption of WFM technology. …

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Collaboration, Contact and Call Center, Industry News

  April 7, 2020 by Siobhan Climer, John Irey,and Kleid Gjataj The Chief Operations Officer (COO) is the second-highest ranking executive in most corporations. A Chief Executive Officer (CEO) provides the vision; the COO executes that vision.  It may seem odd to think of the…

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