Genesys is a leader for omnichannel customer experience and contact center solutions, trusted by 10000+ companies in over 100 countries. Genesys, founded in 1990, is headquartered in Daly City, California.

As a cloud-hosted service, PureCloud offers modern enterprises a number of advantages. Companies do not need to purchase, support, or refresh any data center hardware on-premise. Instead, users simply access their PureCloud solution through their internet connections.

On the other end of the spectrum is PureConnect. PureConnect is a full-feature traditional contact/call center platform perfectly suited for a wide range of business sizes and complexities.

Products

  • PureCloud

    PureCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.

  • PureConnect

    PureConnect (powered by CIC and CaaS)​ is the all-in-one contact center solution that enables you to interact with your customers over phone, chat, text, or tweets all within a single application while offering customization and integration.

  • PureEngage

    PureEngage (powered by Genesys Enterprise Edition) delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.

Certifications

    • PureCloud Elite Partner
    • CIC Elite Partner

Mindsight Blog

Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.

Cloud Computing, Contact and Call Center, Healthcare

Updated October 20, 2020 This article was originally published in August of 2019. Healthcare institutions face a unique challenge when it comes to providing a seamless patient experience. When patients attempt to contact a provider, they are often faced with a complex interactive voice response.…

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Cloud Computing, Contact and Call Center

  September 29, 2020 The modern version of a contact center, also referred to as a call center, houses much more than headset-wearing customer service reps and rows of phones. Equipped with the latest technology and located largely in the Americas and Europe, an increasing…

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Cloud Computing, Contact and Call Center, Industry News

  September 24, 2020 After nearly two decades in service and one decade of being unserviceable, many of Cisco’s older phones are about to face the final curtain. Or are they? Many that heard the news in recent months have likely been panic-stricken about replacing…

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