Genesys is a leader for omnichannel customer experience and contact center solutions, trusted by 10000+ companies in over 100 countries. Genesys, founded in 1990, is headquartered in Daly City, California.
As a cloud-hosted service, PureCloud offers modern enterprises a number of advantages. Companies do not need to purchase, support, or refresh any data center hardware on-premise. Instead, users simply access their PureCloud solution through their internet connections.
On the other end of the spectrum is PureConnect. PureConnect is a full-feature traditional contact/call center platform perfectly suited for a wide range of business sizes and complexities.
PureCloud is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact center and unified communications solution.
PureConnect (powered by CIC and CaaS) is the all-in-one contact center solution that enables you to interact with your customers over phone, chat, text, or tweets all within a single application while offering customization and integration.
PureEngage (powered by Genesys Enterprise Edition) delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.
- PureCloud Elite Partner
- CIC Elite Partner
Read the latest and most relevant technology news through the Mindsight blog. Our most recent contact / call center articles are below.
January 11, 2020 by Siobhan Climer This article was originally published in October of 2018. “This call may be monitored or recorded for quality assurance and training purposes.” We’ve all heard the recording when calling in to speak to a customer service representative (CSR)…Read More
January 5, 2021 With any luck, 2021 will be far less disruptive than 2020 as Covid-19 vaccines gradually allow “normal” life to resume. Then again, some of what’s now considered normal was previously atypical — including the permanent implementation of remote work in nearly every…Read More
November 24, 2020 Can’t stand being on hold when you call a business to ask questions or gripe or book an appointment? Of course you can’t. No one can, not least of all because the “music” that often accompanies these waits is awful. It’s…Read More