Call Center Etiquette: Dos And Don’ts Of The Contact Center

 

July 5, 2018 by Siobhan Climer

Technology is racing ahead, and the contact center is doing its best to keep up. As new channels are added and new customer care solutions are employed, there are some fundamental basics you need to maintain to provide the best call center etiquette, both on the phone and through the other methods you use to achieve an omnichannel presence in your industry.

We’ve outlined some of the fundamentals to successful call center etiquette in the infographic below. DO: Smile when you answer the phone – humans can hear someone smiling! DON’T: Exacerbate a situation by losing patience, interrupting, or offering reactionary discourse. Is there something we missed?

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Call Center Etiquette

 

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About The Author

Siobhan Climer, Science and Technology Writer for Mindsight, writes about technology trends in education, healthcare, and business. She previously taught STEM programs in elementary classrooms and museums, and writes extensively about cybersecurity, disaster recovery, cloud services, backups, data storage, network infrastructure, and the contact center. When she’s not writing tech, she’s writing fantasy, gardening, and exploring the world with her twin two-year old daughters. Find her on twitter @techtalksio.

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