How Managed Services Helps Keep Your Tech Roadmap on Schedule


December 25, 2017

Tech roadmaps are a useful tool to organize your efforts in the IT department. Pick a long-term goal, identify the projects needed to achieve it, and create a timeline for the next twelve or eighteen months. During that exercise, IT directors try to anticipate the obstacles that might derail their progress. Perhaps the company is looking to make an acquisition or there might be turnover on the IT team. Whatever the challenge may be, a good tech roadmap will account for these problems before they occur, and the best way to account for unforeseen challenges is with a managed services agreement.

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Managed Services: Your Tech Roadmap Safety Net

Tech roadmaps represent a chain of events that, if everything goes correctly, should take twelve or eighteen months to complete. However, delays along the way can compound adding weeks or months to the total timeline. If the roadmap also aligns with the general goals of the business, these disruptions can ripple out across the whole company. It is important that significant delays are prevented before they can create significant problems.

Below are a handful of the most common reasons tech roadmaps are delayed and how managed services can help.


  • Turnover in the IT Department: IT departments in small to medium-sized business usually consist of a handful of professionals. Your tech roadmap may be counting on the specific skills of one of your team members to complete a project. If they change jobs in the next eighteen months, the hiring process could delay the rest of the roadmap.

Managed services aligns a team of experienced engineers to your interests. They can cover any gap in skill sets of your team.


  • Technology Deployment: At various points along your tech roadmap, you may need to deploy new technologies, but it can be difficult for the in-house team to carve out time in the day to devote to deployments. Network issues, troubleshooting, tech support, and more could draw the in-house team’s attention away from the main project.

Managed services can take over the day to day tasks freeing the in-house team to focus on the technology deployment.


  • Hiring: If your tech roadmap includes hiring new personnel with specific IT skills for the team, the hiring process alone can become a roadblock. The technology hiring market is extremely competitive, and a small to medium-sized business may struggle to find their perfect hire.

Managed services can fill that skills gap in your in-house team until the right candidate can be located.


  • 24/7 Monitoring: If you’re not committing resources to monitoring your network around the clock, you could walk into the office in the morning and encounter a mess. At the wrong time, network failure can impact your department, your roadmap, and the whole company.

Managed services from Mindsight includes 24/7 alert monitoring to ensure that if there is any network issue, we can address the problem immediately.


Learn More about Tech Roadmapping in our Free Guide

Mindsight’s Ultimate Guide to Creating a Technology Roadmap

The roadmapping process isn’t necessarily difficult, but without the proper planning, a roadmap is only going to encounter the kinds of obstacles we’ve discussed above. Learn how to expect the unexpected and chart the future of your IT department with our free guide, “Mindsight’s Ultimate Guide to a Technology Roadmap.”

Download the guide today.

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About Mindsight

Mindsight, a Chicago IT services provider, is an extension of your team. Our culture is built on transparency and trust, and our team is made up of extraordinary people – the kinds of people you would hire. We have one of the largest expert-level engineering teams delivering the full spectrum of IT services and solutions, from cloud to infrastructure, collaboration to contact center. Our highly-certified engineers and process-oriented excellence have certainly been key to our success. But what really sets us apart is our straightforward and honest approach to every conversation, whether it is for an emerging business or global enterprise. Our customers rely on our thought leadership, responsiveness, and dedication to solving their toughest technology challenges.

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