NICE Systems acquired two major competitors. Learn why this acquisition took place and what it means for the contact/call center space.
Why Managed Services Providers Need to Go the Extra MileRead
Mindsight is a managed services provider committed to providing exceptional customer service to our clients. Read a recent success story from the team.
Not Your Average Headset: Advanced Headsets from Plantronics and CiscoRead
Plantronics partners with Cisco to provide headsets for the contact/call center. See what they have to offer.
Security Threat: An Elaborate Phishing AttackRead
December 6, 2016 Everyone in the technology world understands the need for data security. At all hours of the day, there could be hackers and malicious agents using malware and viruses to poke and prod at your environment for weak points. Alternatively, there are those who prefer phishing attempts. The people behind a phishing […]
Product Comparison: PureCloud and UCCX Outbound Dialing CampaignsRead
Outbound dialing campaigns are an essential part of contact/call center operations. Learn how major platform developers enable this ability.
Cisco WebEx vs GoToMeeting: Product ComparisonRead
December 2, 2016 Where once web and video conferencing was the stuff of science fiction, it has become all but routine in the modern business world. Using video conferencing, professionals can connect, meet, and work together from across the country as though they were in the same room together. It cuts down on travel […]
The Undeniable Case for Contact Center as a Service SolutionsRead
December 1, 2016 The technology industry has been shifting to an “as a service” model as the cloud continues to gain popularity. In essence, systems, processes, programs, and applications that once were constructed, supported, and hosted in the company’s IT environment are now accessible as a prepackaged service from a 3rd party company. Whether […]
Case Study: Mindsight Stabilizes VDI Deployment for Food ProcessorRead
In this case study, Mindsight helps a client stabilize and deploy their VDI application and manage their network through a managed services agreement.
The Definitive Cisco WebEx Teams Adoption StrategyRead
November 27, 2016 Cisco WebEx Teams is a revolutionary product. By combining the best aspects of other collaboration tools into one intuitive platform, Teams has the potential to change the way a company communicates and manages projects from the ground up. The efficacy of the solution is there; the problem that many companies face […]
Mindsight Fights Food Insecurity with 3rd Annual Hunger GamesRead
The Hunger Games are back! Check out how Mindsight helped fight food insecurity in the Chicago area this fall.
