January 12, 2015 When you start looking at contact center software, it can look like alphabet soup. It is TMA (Too Many Acronyms)! There is no shortage of contact center acronyms when reading white papers and guides. And just when you think you’ve got it down for one system, matters get worse when you […]
What Is Cisco’s Intelligent WAN?Read
Learn the ins and outs of Cisco’s IWAN on the Mindsight Advanced Technology Blog.
Chicago IT Consulting Firm Gives Thanks by Giving BackRead
December 9, 2014 As a Chicago-based IT consulting firm, Mindsight has a lot of reasons to be thankful. We are thankful for the innovation that propels our industry forward, the opportunities we have to help IT professionals be confident in their decisions, and most of all, the relationships we have with vendors, customers, and other […]
Why Nimble Storage Has Been So Disruptive In The Storage IndustryRead
November 19, 2014 As you may or may not know, storage has historically been a pain point for most organizations in terms of exploding data growth, data protection needs (disaster recovery), increasingly demanding virtualized applications (want access to read/write very quickly), and the fact that storage technologies have been complex/difficult to manage. Furthermore, the […]
Cisco Offers Expanded Capabilities With the Release of CUCM 10.0 at No ChargeRead
October 21, 2014 With the release of CUCM 10.0, I thought it would be beneficial to share what new capabilities are now bundled into this release, at no charge. In my opinion, there is significant functionality that is now built into the Cisco offering that previously required a significant capital cost. So, what exactly […]
What Don’t You Know About Cisco ISR G2 2900/3900 Series Routers?Read
October 5, 2014 Part of our job as technology consultants is to make sure our customers are aware of all the new bells and whistles that Cisco is offering in each product class. Since routers are a foundational component of most network architectures, their features, functionality, and capabilities are topics that get broached daily. […]
Cisco Responds to Customer Requests With Jabber 10.5Read
September 22, 2014 Cisco released a new iteration of the Jabber Client, version 10.5. With it came new features and improvements that have been on the road map for several versions. The first thing you’ll notice is the new Jabber Client has been reskinned. There’s a new color scheme and the icons are much […]
Upgrading Cisco Unified Communications Manager Past 8.X – How to Avoid a Potential Security PitfallRead
July 30, 2014 It has been over four years since the release of Cisco Unified Communications Manager 8.X, and a lot of these systems are coming up for hardware replacement or version upgrade. Before rushing to upgrade, here’s what you should consider. With the release of version 8, a new feature was introduced called […]
Which Cisco Route/Switch Core Should You Choose for Your Data Center or MDF?Read
July 2, 2014 As more and more customers are faced with the task of designing or refreshing their current Data Center or MDF Route/Switch core, it’s important to future proof your decision based on what we know today. Answering a series of key design questions will help you select the correct technology for your […]
What is New in Cisco UCCX 10.0?Read
June 11, 2014 In the age of instant gratification, companies are struggling to keep up with new communication channels, increased customer demand for faster response times, and first contact issue resolution. Most premise-based solutions are trying to adapt and add features to keep up with customer expectations. Cisco’s UCCX 10.0 was released a few […]
