Evaluating Cloud for BusinessRead

  March 4, 2015 Over the past few years, the cloud computing landscape has captivated consumer audiences with its flexibility and lean consumption ideology. The technology marketplace has reached critical mass in complexity with a myriad of application deployment options and no regulation in cloud adoption techniques or future state planning. Even with an experienced […]

Exceptional Service With The IoT: Contact Center StrategyRead

  March 3, 2015 There is a theory in the contact center world that communication should not be based around business to business or business to consumer, but rather on business to person.  Businesses are not buying what you have to sell. Individual purchasing managers are now the ones making these decisions.  Consumers are not […]

How Cisco ASA with FirePOWER Addresses the Full Attack ContinuumRead

March 2, 2015 Security experts often throw around the term “next generation firewall,” but what does it mean exactly, and how is it different from a traditional firewall? In this blog, I will touch on the difference between the two firewall approaches and how Cisco ASA with FirePOWER services addresses the full attack continuum. Traditional […]

Cisco Meraki Cloud Solutions Are A Great Choice for Enterprise CompaniesRead

  February 18, 2015 Meraki has taken the K-12 and SMB market by storm since Cisco announced the Meraki acquisition for $1.2 billion in late 2012. Meraki’s cloud managed security, switching, wireless, and MDM products have grown tremendously in features and in scope, while ultimately finding their way into some of the largest distributed office and […]

Are Cisco’s 10.5 and 10.6 UCCX Updates Worth it?Read

  February 3, 2015 As Cisco continues to make advancements with its Unified Contact Center Express (UCCX) 10.5 and 10.6 releases, you might ask yourself “Is it worth it?”  Let’s look at the different releases and some of the enhancements that were previously available in Cisco Agent Desktop (CAD) that have been revamped for the […]

Contact Centers Have a Case of TMA! Contact Center AcronymsRead

  January 12, 2015 When you start looking at contact center software, it can look like alphabet soup.  It is TMA (Too Many Acronyms)! There is no shortage of contact center acronyms when reading white papers and guides.  And just when you think you’ve got it down for one system, matters get worse when you […]

1 84 85 86 87 88