The IT department is often the source of many small business pain points. Learn how you can account for them with a managed services agreement.
Jabber Has a Brand New Look — v. 11.8 for Windows Is HereRead
Cisco Jabber 11.8 is out. What’s new? What’s changed? Find out what new features are available for Jabber 11.8.
5 Things I Wish I Knew Before Upgrading My Contact/Call Center PlatformRead
Moving from UCCX to a PCCE contact/call center upgrade is a daunting task. Here’s what you need to know before you start.
Two Use Cases for Cisco IWANRead
Cisco IWAN offers a different approach to improving application performance. See IWAN in action with these use cases.
Learning from the Tech Industry’s Greatest LeadersRead
The technology leaders of the world have wise words on success and change. We take a look at some of their standout quotes.
Google Translate and Another Step Forward in AIRead
December 23, 2016 On December 14, 2016, the New York Times published a piece by Gideon Lewis-Kraus about the recent improvements to the Google Translate application and the implications it has for the future of artificial intelligence. Google Translate is both a standalone application and a tool utilized in a number of other Google […]
Two Sides of the PureCloud Engage DashboardRead
There are two sides to the contact/call center and the PureCloud Engage dashboard ensures both teams have the tools they need.
4 Reasons Cloud May Be the Best Backup Solution (and 1 Reason It’s Not)Read
December 20, 2016 An organized and effective backup strategy is both one of the most important elements of an IT environment and one of the most neglected. According to TechTarget, 18% of companies never back up their environment at all. Considering the multitude of ways in which your data can become destroyed, deleted, or […]
Engineering T-Cells to Cure CancerRead
December 16, 2016 For decades, doctors and scientists have pursued practical and affordable treatments for cancer. For the most part, they have been met with uneven success, but biotechnology companies, Cellectis, Editas Medicine, and Intellia Therapeutics, are working on a new method of treatment with wide-reaching implications. The discovery that the immune system fights […]
Why NICE Systems Acquired VPI and InContactRead
NICE Systems acquired two major competitors. Learn why this acquisition took place and what it means for the contact/call center space.
