November 8, 2015 The public cloud has been a point of concern and skepticism for some IT directors. The potential of leveraging the vast infrastructure and capabilities of organizations like Amazon Web Services (AWS), Microsoft Azure, Office 365, and other hyperscalers is enticing, but the public cloud model has always seemed to have two […]
Dell has officially purchased EMC in the largest technology deal of all time. See the events and responses surround Dell / EMC deal here.
November 5, 2015 Today, the majority of essential business functions are housed within a company’s data center. Everything from voice to file storage to customer accounts and more depend on the sustained connection and operation of a data center solution. Yet, these devices are relatively fragile and vulnerable to physical and virtual damage. Without […]
In this case study, Mindsight helped our client, Charles Industries, assess their environment and make several data center enhancements to resolve issues.
October 23, 2015 The NetApp E-Series and EF-Series storage solutions are two tremendously versatile collections of storage arrays. From the E2700 to the E5500 and E5600 in the E-Series to the EF550 and EF560 in the EF-Series, NetApp has deployed these arrays with great success in a wide range of situations. In large part, […]
October 21, 2015 Like the industry at large, Avaya has a reputation for innovating at high speeds. Yet, that speed is a double edged sword. While on the one hand, the consumer market enjoys hardware and software advances, increased functionality and performance, and the convenience of sophisticated contact center solutions. On the other hand, […]
Cisco ONE is a new way for IT departments to acquire licenses and purchase software.
Learn how Unified Contact Center Express (UCCX) can be used to successfully launch outbound calling campaigns in the contact center.
July 7, 2015 Earlier this month, I read the book The Effortless Experience, by Matthew Dixon and Nick Toman. The authors compiled some fantastic, real world research that challenged conventional thinking when it comes to the customer experience and customer service. The book provides data challenging traditional customer service and its effect on customer spending, loyalty, and recommendations. The […]
June 30, 2015 If you read about customer service or marketing, you already know that the millennial generation is here, and they have power. In Micah Solomon’s recent column, 5 Secrets of Selling and Serving 80 Million Millennial Customers, he stated, “The millennial generation of customers is about to take your business by storm […]