November 2, 2016 Last year, Cisco and Apple announced a partnership to integrate Cisco Webex and other Cisco features into iOS 10. Now that iOS 10 is released, we finally know the details regarding Cisco and Apple’s much anticipated partnership. At a live global event held by Cisco on October 25, several Cisco speakers elaborated […]
Halloween Tech: Ghouls, Gadgets, and ApplicationsRead
October 31, 2016 Halloween is here. It’s a time of monsters, mayhem, and—of course—candy. But, Halloween today is a far cry from what it was ten or twenty years ago. Like everything else in our lives, technology has molded it, changed it, and made it more connected. Take a look around on the most […]
Software Defined Storage Is on the Rise, But IT Culture Needs to ChangeRead
October 26, 2016 Across the IT industry, virtualized and “software defined” solutions are rising in popularity. Whether the desktop or the network, new technologies are hitting the market to either virtualize or abstract the intelligence of the data center. Less discussed, but no less viable, of these technologies is known as software defined storage […]
Cisco Bolsters Spark Meetings with Worklife AcquisitionRead
October 23, 2016 Cisco has a bit of a reputation within the technology industry for purchasing and acquiring small technology startups to improve their own technology offerings. That reputation continues to be true this month as Cisco purchased the collaboration software developer startup, Worklife, out of San Francisco. Cisco plans to continue selling Worklife […]
The Good and Bad of Our Smartphone CultureRead
Smartphones have had both positive and negative impacts on our society. Are they truly beneficial or not? Learn more in this article.
How Intelligent Call Routing Improves Contact Center EfficiencyRead
October 20, 2016 As contact center infrastructure resellers, Mindsight’s role in the contact/call center space is to connect our clients with the technology solutions they need to implement their strategy. At times, this could mean deploying a new contact/call center platform with the appropriate hardware. Other times, Mindsight may just be supplying an add-on […]
When Meraki Cloud Management Is Not EnoughRead
October 16, 2016 When Meraki was founded in 2006, it began to create some waves in the networking world. Network administrators were now able to manage and monitor their network devices in the cloud. Gone were the days of manually linking laptops to switches and routers to configure and update network policies. National and […]
Ethical Debate: Data Privacy and Student’s Internet ActivityRead
October 14, 2016 In the age of NSA surveillance, WikiLeaks, and data breaches, data security as a topic is only becoming more important, and its importance will only rise as we look forward to the decades to come. According to globalwebindex.net, the average adult owns 3.64 connected devices and spends hours a day using […]
How to Map Your Customer’s JourneyRead
October 13, 2016 As contact center professionals, we strive to provide our customers with the most convenient and pleasant customer experience possible. Whether through the interactive voice recording (IVR), self-service web form, social media, or by phone, customers can pick and choose their preferred method of contact. However, simply offering these different channels of […]
Top 5 Use Cases for VDIRead
VDI (virtual desktop infrastructure) works in a wide range of scenarios, but here are our top five use cases where VDI is particularly successful.
