Twilio was expected to be a huge disruptor in the contact/call center industry. What happened? The impact of Twilio is seen in the moves by major players.
Ransomware, CryptoLocker, and the Importance of BackupsRead
Ransomware attacks are more common and more dangerous than you may think. How can you respond?
Martin Luther King and How Technology Is Making the World a Better PlaceRead
Martin Luther King Jr. had a few thoughts on technology. We talk about them here and how tech is changing the world for the better.
My Doctor Is a Robot! The da Vinci Surgical SystemRead
A robotic surgical tool known as the da Vinci performs over 200,000 surgeries a year. Learn a little more about the future of surgical medicine.
Choosing Between Cisco UCCE and PCCERead
Trying to decide between Cisco UCCE or PCCE is harder than it may sound. Check out this slideshare for help deciding between the two.
Cisco ONE Expands with Security PortfolioRead
Cisco ONE now includes security suite options for the data center, network, and WAN. See how Cisco ONE Security can benefit your environment.
Knightscope K3: The Autonomous Robotic Security GuardRead
The Knightscope K3 offers their robotic security force for less than minimum wage. Learn more about this advance in robotics.
The Case for Standing Desks in the Contact/Call CenterRead
How effective are standing desks? Read the results of one 6 month study.
Infographic: Curing Small Business Pain PointsRead
The IT department is often the source of many small business pain points. Learn how you can account for them with a managed services agreement.
Jabber Has a Brand New Look — v. 11.8 for Windows Is HereRead
Cisco Jabber 11.8 is out. What’s new? What’s changed? Find out what new features are available for Jabber 11.8.