Research and review firm, Clutch.co, released their leader matrix of cloud computing consultants, and Mindsight made the list.
2 New Tech Acquisitions: The Industry ConsolidatesRead
If you follow the technology industry at all, you’ll understand one basic principle: everything changes. From top to bottom, left to right, the technology industry is constantly refining, rethinking, and replacing old tech with new solutions. At a higher level, companies undergo the same kinds of radical changes. We’ve seen Dell purchase EMC, Carbonite purchase […]
The Disaster Recovery Ferrari and Why You Shouldn’t Buy ItRead
At Mindsight, we consult businesses of all sizes on their disaster recovery (DR) and business continuity strategy. When considering pursuing your own disaster recovery strategy, it’s important to keep a few things in mind. Disaster recovery is not about purchasing any one product over another. It’s about developing a strategy, and strategies need to take […]
The Deep Space Network: How Humans Communicate with the StarsRead
NASA uses immense antennas to communicate with the stars. See how it works.
5 (or 7) Tips for Swapping Contact/Call Center PlatformsRead
September 29, 2016 There are many reasons why a contact/call center may wish to change platforms and migrate their system to a new solution. Perhaps the platform is “end of life” or “end of support,” and you can no longer acquire licenses for new agents. Perhaps there has been repeated frustrations and difficulties with […]
5 Things to Do When Planning to Migrate to the CloudRead
September 27, 2016 The cloud is an elusive thing. Though most companies may understand its value and recognize that it should be on their technology roadmap in the next few years, actually implementing a cloud solution is another matter entirely. There’s no “cloud switch” that can be flipped, no hardware that can be purchased […]
Two Alternative Use Cases for Hyperconverged InfrastructureRead
September 25, 2016 Hyperconverged infrastructure is a radical shift in data center planning and design. Normally, the core elements of a data center—computing, storage, and networking—are all separate components and separate pieces of hardware. In a hyperconverged infrastructure, however, all those elements are combined into a single box. That’s a huge change from the […]
Monitoring the Network with Cisco Prime InfrastructureRead
September 23, 2016 Historically, the biggest challenge in network administration has always been visibility and monitoring. Before modern tools, it could be extremely difficult to identify when and where a bottleneck has formed in your network infrastructure. This would lead to hours and hours of manually analyzing each piece of network equipment to locate […]
How to Write a Customer PersonaRead
A customer persona can help guide your contact/call center strategy. Learn how to write one and the importance of your customer persona.
Delta Airlines and the Details on Disaster Recovery and Data ProtectionRead
Disaster recovery is not a simple process, and there’s a few key terms you should learn for a proper understanding of the topic.