What Does Cisco UCS Director Offer Your Data Center?Read

  April 15, 2015 Cisco UCS Director, formerly known as “Cloupia”, has strived to constantly expand upon the value of modern data center infrastructure components ever since Cisco announced the product’s acquisition in late 2012. On average, 75% of an IT Systems Administrator’s day is spent on configuration changes and troubleshooting of unintegrated compute, network, […]

What Automation Means For The Future Of Network EngineeringRead

  Updated: October 30, 2018  (Originally Posted: April 4, 2015) Now known as the Fourth Industrial Revolution, the rise of AI and machine learning is expected to dramatically affect the IT sector and the wider global economy. 85% of the jobs people will have by 2030 – just 12 years away – don’t even exist […]

5 Contact Center Trends that Demand Your AttentionRead

  April 2, 2015 Much like contact center managers who are looking to set their budgets, consultants are often asked about what is new, where training dollars should be spent, and what areas of technology should be evaluated. Daniela, a blogger for Fonolo, recently posted a useful blog entitled 10 Important Contact Center Statistics for […]

Email Queuing Comes to Finesse in UCCX 10.6Read

  March 16, 2015 We recently talked about what was new in UCCX and whether or not the upgrades are worth it. One of the biggest features in UCCX 10.6 is the ability for agents using the Finesse Agent Desktop to handle routed emails using the new email gadget. This feature, alone, may be enough […]

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