A customer persona can help guide your contact/call center strategy. Learn how to write one and the importance of your customer persona.
Delta Airlines and the Details on Disaster Recovery and Data ProtectionRead
Disaster recovery is not a simple process, and there’s a few key terms you should learn for a proper understanding of the topic.
How Mindsight Transforms into a Technology Consultancy FirmRead
While we have always has a consultative mindset, Mindsight is transitioning to become a full technology consultancy firm.
New Football Helmet Tech Could Eliminate ConcussionsRead
September 18, 2016 It’s football season once again, and aside from seeing endless fantasy football commercials, it also marks the reigniting of discussions about the concussion issue in the NFL. In recent years, studies have shown that the long term effects of concussions can be disastrous to a football player’s mental and physical health. […]
There Is No Simplifying IT: We Know Your Job Is HardRead
September 16, 2016 In the technology industry, we often take for granted how complex our field actually is. We’re so used to the concepts, acronyms, and lingo that it is easy to forget that the average professional doesn’t have the same depth of knowledge. Whether you work in the field or another business unit, […]
New Brand, New Name, Same Company: Tympani’s RebrandRead
September 14, 2016 Tympani’s rebrand involved spending the last two years working with a marketing agency to determine our niche in the marketplace. Through extensive research on our customers, manufacturing partners, employees, competitors, and the industry itself, we have determined both a new strategy and brand for the company. We found that the technology industry […]
Self-Driving Uber Cars Are Cruising into PittsburghRead
Uber is deploying 100 self-driving cars in Pittsburg, and you can request a ride.
Augmented Reality Applications that Aren’t Pokémon GoRead
Pokémon Go has paved the way for the future of augmented reality. Here we take a look at some other popular AR applications.
5 Unexpected Ways You Can Use Video ConferencingRead
Video conferencing and telepresence could help your company in ways you never expected. Time to think outside the box.
Labor Day and Trends for the Future of Manufacturing TechnologyRead
The manufacturing industry is going to get a few technology bumps in the near future. We celebrate Labor Day by talking tech.
