What Automation Means For The Future Of Network EngineeringRead

  Updated: October 30, 2018  (Originally Posted: April 4, 2015) Now known as the Fourth Industrial Revolution, the rise of AI and machine learning is expected to dramatically affect the IT sector and the wider global economy. 85% of the jobs people will have by 2030 – just 12 years away – don’t even exist […]

5 Contact Center Trends that Demand Your AttentionRead

  April 2, 2015 Much like contact center managers who are looking to set their budgets, consultants are often asked about what is new, where training dollars should be spent, and what areas of technology should be evaluated. Daniela, a blogger for Fonolo, recently posted a useful blog entitled 10 Important Contact Center Statistics for […]

Email Queuing Comes to Finesse in UCCX 10.6Read

  March 16, 2015 We recently talked about what was new in UCCX and whether or not the upgrades are worth it. One of the biggest features in UCCX 10.6 is the ability for agents using the Finesse Agent Desktop to handle routed emails using the new email gadget. This feature, alone, may be enough […]

Software Defined Storage – A Game Changing InnovationRead

  March 11, 2015 Software Defined Datacenters or (SDDC) have been the major architectural milestone for the data center virtualization industry. Compute resources have been effectively virtualized to be mobile and flexible, however, storage and networking still exist as less pliable programmatic, granular, and modular design components in virtualization. In his post, “VMware’s Strategy for […]

Evaluating Cloud for BusinessRead

  March 4, 2015 Over the past few years, the cloud computing landscape has captivated consumer audiences with its flexibility and lean consumption ideology. The technology marketplace has reached critical mass in complexity with a myriad of application deployment options and no regulation in cloud adoption techniques or future state planning. Even with an experienced […]

Exceptional Service With The IoT: Contact Center StrategyRead

  March 3, 2015 There is a theory in the contact center world that communication should not be based around business to business or business to consumer, but rather on business to person.  Businesses are not buying what you have to sell. Individual purchasing managers are now the ones making these decisions.  Consumers are not […]

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