Mindsight demo days offer the opportunity to test out various technologies before you decide whether or not to make a purchase. Learn more about some of the technologies that we can demo and schedule your session today.
4 Crucial Contact Center Trends for 2018Read
These contact center trends for 2018 are poised to greatly impact the customer experience. Learn the latest and most important trends for the coming year here.
Adding Business Continuity to Disaster Recovery PlanningRead
The best disaster recovery strategies always have a business continuity component. Learn the difference between disaster recovery vs. business continuity and how to merge these concepts together.
IT Staffing In An Ever-Changing Business EnvironmentRead
Today’s IT world is different and we need to adjust our IT staffing models to accommodate the evolving roles in IT. See what this new model should look like.
Case Study: Mindsight Helps Healthcare Provider Improve Customer ExperienceRead
In this case study, Mindsight helps a leading healthcare provider to improve their environment and ultimately improve services for their patients.
Pay with Your Face — Facial Recognition SoftwareRead
Facial recognition software is already live and in use in China. See how the Chinese are using this technology to provide convenience and security to their country.
8 Key Performance Indicators to Achieve Contact Center SuccessRead
Key Performance Indicators can be used to discover where the contact center needs to be improved. In this blog, we discuss some of the most important KPIs for a majority of contact centers as well as ways to improve these scores.
How to Elevate Your Customer Experience with a Contact Center RoadmapRead
The Contact Center Roadmap leverages the expertise of our Mindsight consultants to refine and optimize your contact/call center. Learn more.
Will You Be Ready When Disaster Strikes?Read
Today, it’s not a matter of if a disaster will strike as much as it is more a question of when. Implementing an effective disaster recovery strategy is crucial for the livelihood of your business. Read more.
Case Study: Long-Term Partnership Drives Client’s Continued SuccessRead
In this case study, we take a look at a long-term partnership with one our clients to highlight Mindsight’s capabilities, reliability, and expertise. In this trusted relationship, we were able to yield great success for our client by delivering on projects large and small.
