Genesys, Cisco, and Avaya are leaders in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure (CCI). Read our analysis of the Magic Quadrant, what and why it is useful, and how to combine the tool with other data to form a contextualized strategy for your contact center.
Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
5 Steps To Move Your Contact Center To The CloudRead
Why should you move your contact center to the cloud? Learn why and decide how with these 5 steps for the cloud migration transition
Contact Center Genesys PureCloud Solutions For Cloud StorageRead
Centralized and decentralized contact centers can grow using the cloud. Contact center Genesys PureCloud solutions work together to grow business and improve collaboration. Learn how the cloud can secures data for your contact center.
Contact Center as a Service Providers – How They Stack UpRead
In this blog we take a look at the leading contact center as a service (CCaaS) providers and highlight some of the key differentiators that make them market leaders.
FAQs: Moving Your Contact Center to the CloudRead
Find out how to move your contact center to the cloud and get free access to our eBook on the contact center roadmap transition.
4 Crucial Contact Center Trends for 2018Read
These contact center trends for 2018 are poised to greatly impact the customer experience. Learn the latest and most important trends for the coming year here.
8 Key Performance Indicators to Achieve Contact Center SuccessRead
Key Performance Indicators can be used to discover where the contact center needs to be improved. In this blog, we discuss some of the most important KPIs for a majority of contact centers as well as ways to improve these scores.
How to Elevate Your Customer Experience with a Contact Center RoadmapRead
The Contact Center Roadmap leverages the expertise of our Mindsight consultants to refine and optimize your contact/call center. Learn more.
How Cisco WebEx Care Fits into Your Omnichannel StrategyRead
Cisco Spark Care is a webchat tool that serves as an excellent addition to your omnichannel strategy. Learn more about some of its key features.
Predicting Customer Experience Challenges in 2018Read
Learn more about what customer experience challenges to expect in 2018 and stay ahead of the curve with tips from our consultants.