Better appointment scheduling is possible if you leverage AI for the patient experience. Learn strategies for implementing health technologies as Covid-19 restrictions lift.
Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
Best Practices For Deploying Work-From-Home Contact Center AgentsRead
There are certain best practices that you can adopt to get the best outcomes from your at-home employees. The following practices have been outlined by the early adopters and influenced by the latest learning from remote contact center companies.
Biannual Report Release Reveals 2020 WFM Trends: A Contact Center ReportRead
The 2020 WFM trends impacting contact center leaders across the globe include expanding use cases, SaaS deployment, AI and analytics, and more. Read the analysis here.
The COO And The Customer Experience Collide: A Contact Center ReportRead
CX is no longer relegated to a single department in the organization; it’s fundamental to the mission. The COO and the customer experience are more entwined than ever before.
Delivering An Exceptional Customer Experience During Covid-19: A Contact Center ReportRead
The magnitude of the coronavirus pandemic has overwhelmed contact centers. How can you continue to deliver on an exceptional customer experience during Covid-19?
Which To Choose? Cisco UCCE vs PCCE: A Contact Center ReportRead
Cisco UCCE vs PCCE contact center platforms for enterprise-scale environments. Choosing between them is not always a simple matter. Here’s the scoop on how to determine the right one for your environment.
How To Integrate Temporary Employees Into Your Call Center: A Contact Center ReportRead
Find out how to integrate temporary employees into the call center and how everything – from the environment to the technology – plays a role in improving the CX during peak seasons.
Top Contact Center Stories Of 2019: A Mindsight ReportRead
Check out the top contact center stories of 2019. Whether it’s robocalls or chatbots, 2019 saw many technology developments for the call center.
Top 5 Reasons Why Customers Hate Call Centers: A Contact Center ReportRead
Find out the top 5 reasons why customers hate call centers and what you can do to switch the narrative and build a frictionless customer experience.
Can You Have Too Much Data? The Risk Of Data Overload: A Contact Center ReportRead
With the explosion of “Big Data” and the need for improved analytics, it can be tempting to keep every byte of data – you might need it. But can you ever have too much data?