Trying to decide between Cisco UCCE or PCCE is harder than it may sound. Check out this slideshare for help deciding between the two.
Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
The Case for Standing Desks in the Contact/Call CenterRead
How effective are standing desks? Read the results of one 6 month study.
Jabber Has a Brand New Look — v. 11.8 for Windows Is HereRead
Cisco Jabber 11.8 is out. What’s new? What’s changed? Find out what new features are available for Jabber 11.8.
5 Things I Wish I Knew Before Upgrading My Contact/Call Center PlatformRead
Moving from UCCX to a PCCE contact/call center upgrade is a daunting task. Here’s what you need to know before you start.
Two Sides of the PureCloud Engage DashboardRead
There are two sides to the contact/call center and the PureCloud Engage dashboard ensures both teams have the tools they need.
Why NICE Systems Acquired VPI and InContactRead
NICE Systems acquired two major competitors. Learn why this acquisition took place and what it means for the contact/call center space.
Not Your Average Headset: Advanced Headsets from Plantronics and CiscoRead
Plantronics partners with Cisco to provide headsets for the contact/call center. See what they have to offer.
Product Comparison: PureCloud and UCCX Outbound Dialing CampaignsRead
Outbound dialing campaigns are an essential part of contact/call center operations. Learn how major platform developers enable this ability.
Cisco WebEx vs GoToMeeting: Product ComparisonRead
December 2, 2016 Where once web and video conferencing was the stuff of science fiction, it has become all but routine in the modern business world. Using video conferencing, professionals can connect, meet, and work together from across the country as though they were in the same room together. It cuts down on travel […]
The Undeniable Case for Contact Center as a Service SolutionsRead
December 1, 2016 The technology industry has been shifting to an “as a service” model as the cloud continues to gain popularity. In essence, systems, processes, programs, and applications that once were constructed, supported, and hosted in the company’s IT environment are now accessible as a prepackaged service from a 3rd party company. Whether […]