Agent attrition is a serious problem in the contact center. To solve it, you must first understand it. Here’s reasons why agents leave their jobs.
Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
Is It Time for a Contact Center Remodel?Read
One study shows that environmental factors play a role in your contact center performance. Is it time for a contact center remodel?
What’s the ROI for a Hospital Contact CenterRead
The ROI for a contact center is far better than you may think. Learn more about what leads to revenue for contact centers in the healthcare industry.
[Strategy] Reduce Agent Attrition in the Contact/Call CenterRead
Agent attrition in the contact/call center is a serious challenge. Consider these strategies to reduce your agent attrition rates.
Thinking About Cisco WebEx Meetings DifferentlyRead
Cisco Spark is more than a set of features. It is the embodiment and an extension of your meeting.
The Genesys/Interactive Intelligence Merger Is CompleteRead
Genesys and Interactive Intelligence are fully integrated. What does the new company look like?
[Infographic] Cold Hard Numbers: Social Media Stats on the Customer ExperienceRead
This infographic shows the importance of social media in the modern day customer experience. We’ve assembled several stats to show this impact.
WebEx Boards Make Cisco WebEx Teams That Much BetterRead
Cisco released the Spark Board on January 24, 2017. See why this solution will give you a whole new appreciation for Cisco Webex Teams.
Avaya Files for Chapter 11 BankruptcyRead
Avaya officially filed for Chapter 11 Bankruptcy. The Avaya bankruptcy comes on the heels of several credit downgrades. We go over the impications here.
How Twilio Did (and Didn’t) Disrupt the Contact/Call Center IndustryRead
Twilio was expected to be a huge disruptor in the contact/call center industry. What happened? The impact of Twilio is seen in the moves by major players.