The AWS outage was a disaster, but it wasn’t caused by a hurricane or fire. All it takes is a mistyped command.
What’s the ROI for a Hospital Contact CenterRead
The ROI for a contact center is far better than you may think. Learn more about what leads to revenue for contact centers in the healthcare industry.
Cisco Responds to Clock Component Issue in HardwareRead
Cisco has discovered an issue in select networking hardware and is taking the right steps to solve the problem.
Hewlett Packard Enterprise Acquires Nimble StorageRead
Hewlett Packard Enterprise has acquired the all flash storage provider Nimble Storage. This could have huge implications for the storage industry.
3 Unexpected Uses for Virtual Reality in HealthcareRead
From stepping into the shoes of a 74 year old man to swimming beneath the sea, virtual reality has surprising uses in healthcare.
[Strategy] Reduce Agent Attrition in the Contact/Call CenterRead
Agent attrition in the contact/call center is a serious challenge. Consider these strategies to reduce your agent attrition rates.
Thinking About Cisco WebEx Meetings DifferentlyRead
Cisco Spark is more than a set of features. It is the embodiment and an extension of your meeting.
The Genesys/Interactive Intelligence Merger Is CompleteRead
Genesys and Interactive Intelligence are fully integrated. What does the new company look like?
Hands-On Demo Opportunity with the Pure Storage FlashStackRead
Demo the Cisco and Pure Storage FlashStack with Mindsight’s Two for Two program.
Understanding the Cyber Kill ChainRead
The Cyber Kill Chain provides an excellent starting point for understanding how a cyber attack is carried out.