An on-premise contact center is just as valuable as one hosted in the cloud. The real question is, “who benefits?”
Category: Contact and Call Center
Articles about contact and call center solutions, customer experience, customer service, security, strategy, trends, and more. Explore contact and call center technologies with Mindsight.
Managed Services Solves the 3 IT Challenges for the Contact CenterRead
IT challenges are common when supporting a contact center. Learn how managed services can help.
Managed Services Use Case: IT RoadmappingRead
Read through this managed services use case to see how managed services can help your IT department think in the long term.
Cisco UCCX Licensing Made EasyRead
Make contact center licensing for UCCX easier on yourself with the strategies outlined in this blog post.
PCI Compliance Alert: Stop Recording Credit Card Numbers on Your CallsRead
Your call recordings could be violating your PCI compliance regulations. Learn how to stay in compliance and keep your customers’ credit card information safe.
Cisco WebEx Teams And Slack: Product ComparisonRead
Cisco WebEx and Slack go head to head in this product comparison blog to highlight the differences between direct competitors.
Mindsight Deploys Support Desk for ATI Physical Therapy’s Mobile AppRead
Mindsight partnered with ATI Physical Therapy to help launch a new proprietary physical therapy app.
Best Strategies for Contact/Call Center HiringRead
Call center hiring can be a challenging job, but with the right strategy, you can recruit and retain top customer service talent.
[Infographic] Landmarks in Mapping Your Customer JourneyRead
This customer journey infographic points out the common steps you must take to map out your customer journey regardless of industry.
4 Clever Uses of SMS in AsiaRead
SMS in Asia is a popular way to reach customers and improve the customer experience. Check out these four clever uses of SMS in Asia.