Contact centers today have access to incredible technology that could enable a frictionless customer experience. Despite this, many contact centers invest in new platforms and technologies, chasing features to which they likely already have access.
Category: Cloud Computing
Articles about cloud computing, deployment models, cloud strategy, cloud security, and more. Explore cloud computing with Mindsight.
Why Cloud Is Changing Manufacturing And Distribution ProcessesRead
Manufacturers are in the midst of an industry-wide digital transformation. Technology is changing the way manufacturers and distributors facilitate innovation, improve processes, and drive productivity.
Meet Genesys PureCloud: Cloud-Based Contact Centers On The RiseRead
The rise of the cloud-based contact center has made Genesys PureCloud a stand-out among call center platforms.
5 Factors To Consider When Choosing A Cloud ProviderRead
How do organizations go about choosing a cloud provider? Consider these five factors before making your decision.
4 Steps To Cloud Cost OptimizationRead
Cloud cost optimization is one way IT manages a lean budget while still providing key resource allocation to the business.
Digital Workspace Management Helps Ease Shadow IT And BYOD BurdenRead
Digital workspace management platforms give IT professionals visibility into the network, user behavior, and device access, all in a single dashboard.
The 3-2-1 Backup Strategy: Best Practices For BackupRead
The 3-2-1 backup strategy provides a framework on which businesses can build resilient disaster recovery strategies for whatever comes their way.
Microsegmentation And The Rise Of Network VirtualizationRead
Microsegmentation is key to creating granularity in the data center and across hybrid IT deployments, prompted by the rise in network virtualization.
PureCloud And Webex CC: The Contact Center Cloud DilemmaRead
Cloud-based contact centers are the next call center trend, but how do the top platforms compare? Read about PureCloud and CJP and how to determine which is right for you.
Choosing The Right Cloud Provider: AWS vs AzureRead
Finding the right cloud provider – whether its AWS or Azure – isn’t easy. Here are the high-level differences between these two top public cloud providers, plus an overview on how to get started in a cloud migration journey.