March 3, 2015 There is a theory in the contact center world that communication should not be based around business to business or business to consumer, but rather on business to person. Businesses are not buying what you have to sell. Individual purchasing managers are now the ones making these decisions. Consumers are not […]
How Cisco ASA with FirePOWER Addresses the Full Attack ContinuumRead
March 2, 2015 Security experts often throw around the term “next generation firewall,” but what does it mean exactly, and how is it different from a traditional firewall? In this blog, I will touch on the difference between the two firewall approaches and how Cisco ASA with FirePOWER services addresses the full attack continuum. Traditional […]
Contact Centers Embrace Omnichannel Communications to Exceed Customer ExpectationsRead
February 19, 2015 We’ve all heard about multichannel or omnichannel communication within contact centers. No matter what the buzzword is, it is undeniable that contact centers are expanding rapidly into new channels of communication. It isn’t just new channels though; organizations are also looking at adding new features to their contact centers. All of […]
Cisco Meraki Cloud Solutions Are A Great Choice for Enterprise CompaniesRead
February 18, 2015 Meraki has taken the K-12 and SMB market by storm since Cisco announced the Meraki acquisition for $1.2 billion in late 2012. Meraki’s cloud managed security, switching, wireless, and MDM products have grown tremendously in features and in scope, while ultimately finding their way into some of the largest distributed office and […]
What does the 802.11ac WAVE 1/WAVE 2 Wireless Networking Standard Bring to the Table?Read
February 12, 2015 As we all know, wireless has freed us from the burden of cords and cables giving us unprecedented mobility. Because mobility is so convenient, wireless access has become the primary path with which corporate users connect to the network. For instance, I can’t recall the last time I physically plugged into […]
What is Cisco’s Application Centric Infrastructure and What Needs Does it Address?Read
February 5, 2015 To be clear, when we are talking about Cisco’s Application Centric Infrastructure (ACI) we are really talking about the data center and the management/deployment of applications within that data center. The sole purpose of the data center is to publish applications for a company’s end users or customers to consume. The […]
Are Cisco’s 10.5 and 10.6 UCCX Updates Worth it?Read
February 3, 2015 As Cisco continues to make advancements with its Unified Contact Center Express (UCCX) 10.5 and 10.6 releases, you might ask yourself “Is it worth it?” Let’s look at the different releases and some of the enhancements that were previously available in Cisco Agent Desktop (CAD) that have been revamped for the […]
Contact Centers Have a Case of TMA! Contact Center AcronymsRead
January 12, 2015 When you start looking at contact center software, it can look like alphabet soup. It is TMA (Too Many Acronyms)! There is no shortage of contact center acronyms when reading white papers and guides. And just when you think you’ve got it down for one system, matters get worse when you […]
What Is Cisco’s Intelligent WAN?Read
Learn the ins and outs of Cisco’s IWAN on the Mindsight Advanced Technology Blog.
Chicago IT Consulting Firm Gives Thanks by Giving BackRead
December 9, 2014 As a Chicago-based IT consulting firm, Mindsight has a lot of reasons to be thankful. We are thankful for the innovation that propels our industry forward, the opportunities we have to help IT professionals be confident in their decisions, and most of all, the relationships we have with vendors, customers, and other […]