Agent attrition is a serious problem in the contact center. To solve it, you must first understand it. Here’s reasons why agents leave their jobs.
How Meraki Meets the Hotel WiFi DemandRead
Meraki offers analytics and capabilities designed to meet the needs of the hotel and hospitality industry.
Top Five Things to Ask in Your Pure Storage DemoRead
Two for Two is an opportunity to get your hands on a Cisco UCS and a Pure Storage all flash array. Here are some of the most common topics discussed.
Kymera Wand Brings Magic to Your Living RoomRead
The Kymera magic wand allows you to control electronic devices as if by magic.
Top SMB IT Priorities of 2017Read
What should your IT priorities be in your SMB? Learn what other small businesses are focusing on this year.
Answering the Managed Data Backup QuestionRead
Managed data backup agreements can provide much needed support and maintenance for you backup solutions.
Seven Earth-Sized Exoplanets DiscoveredRead
Astronomers discover TRAPPIST-1 a red dwarf star with seven Earth-sized exoplanets.
Is It Time for a Contact Center Remodel?Read
One study shows that environmental factors play a role in your contact center performance. Is it time for a contact center remodel?
Solutions Architects and the Mindsight Consulting PhilosophyRead
The solutions architects at Mindsight translate business goals into technology solutions for our clients.
Researching the Right Managed Service ProviderRead
Choosing the right managed service provider is really a matter of philosophy. What does managed services really mean?