How can you improve care team collaboration in your healthcare organization? Technology UCC platforms might be the answer.
Gamification Increases Agent Retention: Call Center Fact Or Fiction?Read
Claims abound! For one, gamification increases agent retention. But is it true? We dive into the research and best practices.
What Is The Darknet? From The Surface To The DeepRead
The Internet. You probably use it every day. But what is the darknet and how deep does it go? Take this deep dive below the surface.
Contact Center Technology Trends In 2018: Contact Center Pipeline Survey ResultsRead
Read the Mindsight analysis of the 2018 Contact Center Pipeline survey results. Features and functions, cost, IT talent, and technology reliability top the agenda.
The Difference Between Disaster Recovery And Backups: Why You Need BothRead
What is the difference between disaster recovery and backups? Find out how to create a comprehensive disaster recovery strategy that includes a backup policy.
Meet Mindsight’s Contact Center Solutions Architect, Kleid GjatajRead
Meet Mindsight Contact Center Solutions Architect, Kleid Gjataj. Find out what a Solutions Architect does, how engineers create contact center solutions, and why IoT is the future of the contact center.
Protect K-12 Student Users In The Cloud: Cisco’s CloudLock And Umbrella ComboRead
Can Cisco CloudLock help protect K-12 student users in the cloud? Find out how CloudLock works with Umbrella to enhance security in the cloud.
Omnichannel Customer Experience: Definition And Overview Guide For The Contact CenterRead
Omnichannel customer experience definition: seamless multichannel integration focused on customer experience.
What Is Cloud Storage Part 3: Leverage The Cloud For BusinessRead
Find out how to leverage the cloud for business. Take advantage of cloud storage solutions with this three-part guide.
SSAE 18 Audit Report By AICPA Certifies MindsightRead
The AICPA certifies Mindsight through the SSAE 18 audit report as a secure third-party partner, ensuring clients can rely on us.