Omnichannel customer experience definition: seamless multichannel integration focused on customer experience.
What Is Cloud Storage Part 3: Leverage The Cloud For BusinessRead
Find out how to leverage the cloud for business. Take advantage of cloud storage solutions with this three-part guide.
SSAE 18 Audit Report By AICPA Certifies MindsightRead
The AICPA certifies Mindsight through the SSAE 18 audit report as a secure third-party partner, ensuring clients can rely on us.
Hold The Phone: Pause Recordings Using UptivityRead
The next step in contact center compliance technology. Pause recordings using Uptivity, plus high-end encryption to ensure customer success.
Call Center Etiquette: Dos And Don’ts Of The Contact CenterRead
Learn the fundamentals for call center etiquette in this helpful infographic. Do: Smile while you talk. Don’t: Forget to record phone calls.
Glad You Can Flush? Thank 1775! A Fourth of July TributeRead
This Fourth of July, find out what technology existed at the birth of the United States. Prepare, ye fellows, for the 18th century!
History of Cyber Attacks From The Morris Worm To ExactisRead
Learn about the history of cyber attacks, from the Morris Worm to Equifax and everything in between. Are you on the right side of history?
HIPAA Compliance And The Contact Center: Protecting PHIRead
How do HIPAA compliance and the contact center converge? Find out how to protect the PHI data of your patients.
Top Five K-12 EdTech Trends Shaping Classrooms in 2018Read
Check out these top 5 K-12 EdTech trends that are impacting school districts around the country. Are you ready for 2018-2019?
Millennials In The Workplace: How To Capture And Keep Your Call Center’s Millennial WorkforceRead
Adapting for millennials in the workplace means adapting for a connected, convergent market. Learn the 4 steps to retaining millennials.