It’s been a busy year and technology isn’t slowing down. From data breaches to network and data storage, change didn’t hold back. Review the highlights of 2018 and prepare for 2019.
Top Contact Center Stories Of 2018: A Mindsight Blog ReviewRead
A lot has happened in the contact center this past year. Whether it’s agent retention, emerging technologies, or call center etiquette, read our top contact center stories of 2018.
HPE Nimble Storage And Veeam: Powerful Backups Power DRRead
Together, HPE Nimble Storage and Veeam offer improved performance and capacity with secondary flash arrays, while also providing a way to put your backup data to work.
Blockchain-Enabled SDN: Evolving Network Security ParametersRead
Blockchain is changing the financial industry. Is the network next? Blockchain-enabled SDN might just be the next big disruption coming to a network near you.
TCPA Compliance: Outbound Calling And Contact Center TechnologyRead
TCPA Compliance drives the marketing strategy for any contact center making third-party generated outbound calls. Multiple FCC prosecutions put many contact centers at risk. Are you?
New Technology Trends For 2019: A Mindsight Futures ReportRead
Prepare for 2019 with the Mindsight Futures Report on new technology trends expected to make a stir next year. We’ll talk AI, neural networking, data centers, and blockchain.
Cisco ACI Anywhere: Extending Stretched ACI FabricRead
Software-defined networking is a growing trend. Cisco ACI Anywhere is looking ahead to where the emerging needs of network administrators and businesses are likely focused – the public cloud.
Create A Mobile Strategy For 2019: Contact Center InnovationsRead
The dawn of the new year is upon us, and your mobile strategy for 2019 needs an update. Find out how – and why – businesses are getting started on implementing mobile touchpoints and how you can keep up.
HPE InfoSight: The Autonomous Data Center Using A.I.Read
HPE InfoSight seems to have few detractors. And it’s no surprise why. Impressive performance and preventative analytics, powered by AI, are changing the nature of infrastructure management.
6 Ways AI Impacts The Contact Center: Futures ReportRead
AI impacts the contact center of today – and tomorrow. Here are 6 ways leaders can expect AI to change the way their business interacts with customers.