The cloud in higher education is creating a digital transformation, impacting how users access, share, and use applications both on- and off-campus.
EDCi’s EHRConnect: Epic Integration Eases Healthcare Contact Center ExperienceRead
Finding a way for contact center agents to improve patient service delivery and reduce the time needed to give patients’ answers is essential to providing an excellent patient experience. Enter EDCi’s EHRConnect.
Cisco DNA Center: Your Network Command CenterRead
The idea behind intent-based networking is that it integrates machine learning and artificial intelligence to deliver automated actionable intelligence.
Top 5 IT Leadership Trends In 2019: A CIO ReportRead
Today, organizations around the world rely on the CIO to design and implement technology strategy that leads the business to success. This individual is a leader, directing strategy, delivering everything from data availability to security, and ensuring the organization successfully employs technology resources.
How IT Is Navigating Shift To SDN Infrastructure ManagementRead
A shift in network management looms, and SDN infrastructure management provides a potential proactive solution. Are IT professionals ready?
Contact Center Webinar: What’s Next For Cloud Contact Centers?Read
Contact centers today have access to incredible technology that could enable a frictionless customer experience. Despite this, many contact centers invest in new platforms and technologies, chasing features to which they likely already have access.
Why Cloud Is Changing Manufacturing And Distribution ProcessesRead
Manufacturers are in the midst of an industry-wide digital transformation. Technology is changing the way manufacturers and distributors facilitate innovation, improve processes, and drive productivity.
People Insights: Improve Collaboration With Context In Cisco WebexRead
People Insights provides contextual data to build relationships and power collaboration in Webex.
Meet Genesys PureCloud: Cloud-Based Contact Centers On The RiseRead
The rise of the cloud-based contact center has made Genesys PureCloud a stand-out among call center platforms.
Cisco Buys Acacia: A $2.6 Billion Investment In Optical Coherent TechRead
Cisco buys Acacia in yet another optics-based acquisition, showcasing Cisco’s commitment to optical coherent technology.