Old and busted: “customer experience” (CX). The new hotness: “customer obsession”. Find out why top businesses are reorganizing around delivering top-notch emotional experiences for the customer.
Schools and Cyber Liability Insurance: A Cybersecurity ReportRead
Microsoft’s latest “global threat activity” report breaks down 30 days’ worth of cyberattacks by industry. And you may be surprised to learn which sector led the pack. Healthcare? Nope. It’s not finance or retail, either. The big winner (by which we mean big loser) is education.
What’s Happening with Cloud Adoption and UCaaS?: A Collab ReportRead
UCaaS (Unified Communications as a Service) is no longer a “nice to have” feature in the hybrid workplace. Mindsight’s John Irey gives us a rundown of what’s new in this space.
MSP Best Practices: A Managed Services ReportRead
For organizations that outsource IT operations to managed services providers, there are some key things MSPs should do to safeguard themselves. Mindsight experts, CIO Tad Gralewski and Director of Internal Systems & Security Matt Cox, highlighted five key areas.
Cyber Insurance: No Longer an Option — A Cybersecurity ReportRead
As global cybercrime grows more sophisticated and widespread, cyber insurance is growing more popular among organizations of all sizes. Here’s the catch: Many insurers won’t underwrite a policy if certain security measures aren’t already in place.
Integrating Cybersecurity into Your C-Suite: A Cybersecurity ReportRead
Cybersecurity isn’t just an IT problem, it’s an organization-wide issue that requires executive-level decisions. Find out why you should give security a seat at the table where decisions are made.
Phishing and Ransomware and Data Breaches, Oh My! Top 5 Cyber Attacks of 2021, Part 1: A Cybersecurity ReportRead
Here are five of the most damaging cyberattacks of 2021 — the types and general targets of which will remain similar in 2022. In other words, keep your guard up. Or get it up if it’s not already. Better to be safe than sorry.
Top Three Skills Necessary for a Cloud Migration: A Cloud ReportRead
Whether you opt for in-house expertise or, as is far more common these days, outsource to an experienced MSP like Mindsight, Nick Stover highlights the top three skills necessary for success.
The Rise of Social Engineering Challenges: A Cybersecurity ReportRead
Going into 2022, one particular challenge stands out to Mindsight Cybersecurity Practice Lead Mishaal Khan: Better preparing company leaders and their employees for social engineering attacks.
Maximizing Your Contact Center Agent’s Time: A Contact Center ReportRead
Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized training. Mindsight and Elevēo share their insight on how to better equip your agents for success.