CX is no longer relegated to a single department in the organization; it’s fundamental to the mission. The COO and the customer experience are more entwined than ever before.
Category: Industry News
Articles about industry news within the technology space. Find information on some of the latest trends and topics for discussion. Explore industry news with Mindsight.
How IT Directors Support Virtual Learning For Remote Students: An EdTech ReportRead
As of March 27th, 48 states, excluding only Iowa and Maine, have issued state-wide school closures. The shutdown of schools across the U.S. due to the coronavirus outbreak leaves school districts scrambling to shift resources towards virtual learning for remote students.
How To Deal With IT Project Pushback: A CIO ReportRead
Dealing with IT project pushback is, unfortunately, an everyday reality for the CIO. Here are 3 tips for dealing with pushback and getting buy-in for imperative technology projects.
Top 10 Technology Stories Of 2019: A Mindsight ReportRead
2019 was a busy year. From dHCI to a measurable shift toward multicloud deployments, technology remains in flux. Check out our list of the top technology stories of 2019.
7 Ways To Ensure Student Data Privacy: An EdTech ReportRead
Protecting student data is easier said than done. Learn seven guidelines for your own security policy.
Why 2020 Will Be The Year Of dHCI: An Infrastructure ReportRead
The latest data center architecture – dHCI – is making waves. Find out why Gartner and IDC note dHCI as a market to watch in 2020.
Top Technology Trends For 2020: A Mindsight Futures ReportRead
The time for predictions is upon us. Here’s our analysis on the top technology trends of 2020 – and the impact they will have on businesses around the globe.
Ransomware Targets Manufacturing Industry: A Cybersecurity ReportRead
While cyberattacks have increased in both number and impact, cybercriminals’ ransomware targets manufacturing specifically to disrupt production, collect intellectual property, and increase ransoms.
Protecting Your Business From Rise In Ransomware: A Cybersecurity ReportRead
The rise in ransomware is threatening an increasing number of organizations, from small businesses to the enterprise. How can you protect yourself from a ransomware attack?
The Rise Of Chatbots In The Call Center: A Contact Center ReportRead
Chatbots in the call center are more relevant than ever for customers seeking frictionless experiences. Find out how chatbots fit into the customer journey.